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A journey to joined-up
thinking
Zoe Grumbridge, head of fundraising and
communications, Refugee Action
CharityComms conference, 26 February 2015
Our starting point
Our journey
1. Define our
purpose
2. Simplify
our story
3. Make an
impact
4. Refine the
supporter
journey
1. Defining our purpose
1. Defining our purpose
Influencing
and
campaigning
Fundraising
?
Service
delivery
2. Developing our story
Seble:
- Fled Eritrea age 17
- She was trafficked to
UK
- Asylum claim refused,
left homeless
- We helped her build a
future in the UK
2. Developing our story
2. Developing our story
3. Making an impact
Telling our story – empowering
staff and volunteers:
• What is the problem?
• What’s the most shocking
thing about the problem?
• How did Refugee Action
help?
• How did Refugee Action
make life better for that
person?
• What impact did our
intervention have?
3. Making an impact
Responsive to external environment
Powerful
content:
stories and
evidence
from our
services
Simple
actions:
meaningful
and tied into
influencing
goals
Supporter
journey:
joined up
fundraising
ask
3. Making an impact
“The only way of discovering the
limits of the possible is to
venture a little way past them
into the impossible.”
Robert Schuck, Refugee Action supporter
4. Refining the journey
Bond: This
is important
to me
Build: This
is for me
and I care
about it
Embed: I
am
committed
to this
Rekindle:
Is there
anything
more I can
do?
In action: an integrated campaign
Bring back dignity
In action: a seasonal appeal
Journey to safety
In action: responsive action
Fairness not fares
Thank you.
Any questions?
Email: zoeg@refugee-action.org.uk
Twitter: @zoegrum
Visit the CharityComms website to
view slides from past events, see
what events we have coming up
and to check out what else we do.
www.charitycomms.org.uk
Integration:
breaking down the silos
Conference
26 February 2015
London
#integratedcomms
Sponsored by

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A journey to joined-up thinking. Integration: breaking down the silos conference, 26 February 2015

  • 1. A journey to joined-up thinking Zoe Grumbridge, head of fundraising and communications, Refugee Action CharityComms conference, 26 February 2015
  • 3. Our journey 1. Define our purpose 2. Simplify our story 3. Make an impact 4. Refine the supporter journey
  • 4. 1. Defining our purpose
  • 5. 1. Defining our purpose Influencing and campaigning Fundraising ? Service delivery
  • 6. 2. Developing our story Seble: - Fled Eritrea age 17 - She was trafficked to UK - Asylum claim refused, left homeless - We helped her build a future in the UK
  • 9. 3. Making an impact Telling our story – empowering staff and volunteers: • What is the problem? • What’s the most shocking thing about the problem? • How did Refugee Action help? • How did Refugee Action make life better for that person? • What impact did our intervention have?
  • 10. 3. Making an impact Responsive to external environment Powerful content: stories and evidence from our services Simple actions: meaningful and tied into influencing goals Supporter journey: joined up fundraising ask
  • 11. 3. Making an impact “The only way of discovering the limits of the possible is to venture a little way past them into the impossible.” Robert Schuck, Refugee Action supporter
  • 12. 4. Refining the journey Bond: This is important to me Build: This is for me and I care about it Embed: I am committed to this Rekindle: Is there anything more I can do?
  • 13. In action: an integrated campaign Bring back dignity
  • 14. In action: a seasonal appeal Journey to safety
  • 15. In action: responsive action Fairness not fares
  • 16. Thank you. Any questions? Email: zoeg@refugee-action.org.uk Twitter: @zoegrum
  • 17. Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do. www.charitycomms.org.uk
  • 18. Integration: breaking down the silos Conference 26 February 2015 London #integratedcomms Sponsored by