A framework for technology adoption through employee experience

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Presented at the Digital Workplace Summit in Melbourne on February 13 2019. #DigitalWorkplace19 - Taking digital employee experience from start-up to scale up - Connecting technology to your needs and values through 'building blocks' - Delivering a framework that supports long-term governance

Technology

NEXTDC
WHERE THE CLOUD
LIVES
FOUNDED IN 2010
ASX 200
9 DATA CENTRES
3 MORE COMING
WHERE THE CLOUD LIVES ™

ONETEAM
200+ STAFF
5 STATES
10 LOCATIONS
BIG FRONTLINE
WORKFORCE
WHERE THE CLOUD LIVES ™

2015
LIMITED TOOLS
LOW FUNCTIONALITY
NOT SCALABLE
WHERE THE CLOUD LIVES ™

UNDERSTAND
THE TOOLS
WHERE THE CLOUD LIVES ™

CONNECT
TO VALUES
WHERE THE CLOUD LIVES ™

THE BUILDING BLOCKS OF YOUR DIGITALWORKPLACE
Window to your digital workplace (Intranet)
The digital toolbox (Office 365)
Service delivery
(ServiceNow)
Customer relationship
management
(Salesforce)
Business
applications
Social collaboration
Email / Calendar
HR information systems
Search
THE TOOLS FOR EXCELLENT CUSTOMER OUTCOMES
OUR DIGITAL WORKPLACE
Enterprise resource planning
(Great plains)
Messaging
Document
collaboration
Project
management
Supporting systems
Discovery
We seek answers and
provide quality content for
others to do the same.
Working out loud
We openly share what we
are working on, to
communicate and promote
innovation.
Flexibility
We support customers
anywhere, anytime.
Action
We do the right activity, at
the right time for excellent
customer results.
Collaboration
We work together across
silos to drive innovation for
customers.
Reporting
Productivity
applications

#frugalnotcheap
#brightideas
#oneteam
Working
out
loud
#customerfirst
#straighttalk
#thepursuitof
excellence
ALIGNEDWITHOUR VALUES

EMPLOYEE
EXPERIENCE
WHERE THE CLOUD LIVES ™

CHANGE
MANAGEMENT
CRITICAL TO INVEST
FROM DAY 1
NO BIG BANG
INVOLVE THE TEAM
CHAMPION NETWORK
WHERE THE CLOUD LIVES ™

TRAINING
USING THE TOOLS
CONCEPT BASED
DIGITAL ROADSHOW
INDUCTION
WHERE THE CLOUD LIVES ™

SUPPORTING
CONTENT
WELCOME TASKS
WORK INSTRUCTIONS
VIDEO CONTENT
YAMMER TIPS
WHERE THE CLOUD LIVES ™

SEARCH
FEEDBACK
YAMMER
TICKETS
WHERE THE CLOUD LIVES ™
SELF
SERVICE

MEASURE
TEAM SURVEYS
ANECDOTAL FEEDBACK
STATISTICS
USABILITY TESTING
WHERE THE CLOUD LIVES ™

MAINTAIN
ENGAGEMENT
WORKING GROUP
YAMMER
INTRANET CONTENT
WHERE THE CLOUD LIVES ™

PRODUCT NOT PROJECT
SMALL CHANGES
AUTOMATE FOR SCALE
WHERE THE CLOUD LIVES ™
CONTINUOUS
IMPROVEMENT

KEEP MOVING
KEEP LEARNING
WHERE THE CLOUD LIVES ™

ALWAYS TREAT
YOUR EMPLOYEES
EXACTLY AS YOU
WANT THEM TO
TREAT YOUR
BEST CUSTOMERS
STEPHEN R. COVEY
WHERE THE CLOUD LIVES ™
31

IN SUMMARY
BORROW OR
BUILD YOUR
FRAMEWORK
MAKE SURE IT
SUITS YOUR
CULTURE
INVEST IN
CHANGE
MANAGEMENT
VISIBLE AND
ACTIVE SENIOR
LEADERSHIP
GOVERNANCE IS
AN ONGOING
ACTIVITY
IT MUST GROW
WITH YOUR
ORGANISATION
EMBED IT INTO
THE EMPLOYEE
LIFECYCLE
IMPROVE YOUR
TOOLS
INCREMENTALLY
WHERE THE CLOUD LIVES ™
32

QUESTIONS
REBECCA JACKSON
NEXTDC
DIGITAL WORKPLACE
COORDINATOR
@_rebeccajackson

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A framework for technology adoption through employee experience

1. A FRAMEWORK FOR TECHNOLOGY ADOPTION THROUGH EMPLOYEE EXPERIENCE REBECCA JACKSON DIGITAL WORKPLACE COORDINATOR - NEXTDC

2. SCALING UP WHERE THE CLOUD LIVES ™

3. NEXTDC WHERE THE CLOUD LIVES FOUNDED IN 2010 ASX 200 9 DATA CENTRES 3 MORE COMING WHERE THE CLOUD LIVES ™

4. ONETEAM 200+ STAFF 5 STATES 10 LOCATIONS BIG FRONTLINE WORKFORCE WHERE THE CLOUD LIVES ™

5. 2015 LIMITED TOOLS LOW FUNCTIONALITY NOT SCALABLE WHERE THE CLOUD LIVES ™

6. THE FRAMEWORK WHERE THE CLOUD LIVES ™

7. KNOW THE TEAM WHERE THE CLOUD LIVES ™

8. UNDERSTAND THE TOOLS WHERE THE CLOUD LIVES ™

9. CONNECT TO VALUES WHERE THE CLOUD LIVES ™

10. WHERE THE CLOUD LIVES ™ ALIGN TO TOOLS

11. OUR SOLUTION WHERE THE CLOUD LIVES ™

12. THE BUILDING BLOCKS OF YOUR DIGITALWORKPLACE Window to your digital workplace (Intranet) The digital toolbox (Office 365) Service delivery (ServiceNow) Customer relationship management (Salesforce) Business applications Social collaboration Email / Calendar HR information systems Search THE TOOLS FOR EXCELLENT CUSTOMER OUTCOMES OUR DIGITAL WORKPLACE Enterprise resource planning (Great plains) Messaging Document collaboration Project management Supporting systems Discovery We seek answers and provide quality content for others to do the same. Working out loud We openly share what we are working on, to communicate and promote innovation. Flexibility We support customers anywhere, anytime. Action We do the right activity, at the right time for excellent customer results. Collaboration We work together across silos to drive innovation for customers. Reporting Productivity applications

13. #frugalnotcheap #brightideas #oneteam Working out loud #customerfirst #straighttalk #thepursuitof excellence ALIGNEDWITHOUR VALUES

14. BUILDING BLOCKS DEFINED

15. ANATOMYOF A BUILDING BLOCK

16.

17.

18.

19.

20.

21. EMPLOYEE EXPERIENCE WHERE THE CLOUD LIVES ™

22. CHANGE MANAGEMENT CRITICAL TO INVEST FROM DAY 1 NO BIG BANG INVOLVE THE TEAM CHAMPION NETWORK WHERE THE CLOUD LIVES ™

23. TRAINING USING THE TOOLS CONCEPT BASED DIGITAL ROADSHOW INDUCTION WHERE THE CLOUD LIVES ™

24. SUPPORTING CONTENT WELCOME TASKS WORK INSTRUCTIONS VIDEO CONTENT YAMMER TIPS WHERE THE CLOUD LIVES ™

25. SEARCH FEEDBACK YAMMER TICKETS WHERE THE CLOUD LIVES ™ SELF SERVICE

26. GOVERNANCE WHERE THE CLOUD LIVES ™

27. MEASURE TEAM SURVEYS ANECDOTAL FEEDBACK STATISTICS USABILITY TESTING WHERE THE CLOUD LIVES ™

28. MAINTAIN ENGAGEMENT WORKING GROUP YAMMER INTRANET CONTENT WHERE THE CLOUD LIVES ™

29. PRODUCT NOT PROJECT SMALL CHANGES AUTOMATE FOR SCALE WHERE THE CLOUD LIVES ™ CONTINUOUS IMPROVEMENT

30. KEEP MOVING KEEP LEARNING WHERE THE CLOUD LIVES ™

31. ALWAYS TREAT YOUR EMPLOYEES EXACTLY AS YOU WANT THEM TO TREAT YOUR BEST CUSTOMERS STEPHEN R. COVEY WHERE THE CLOUD LIVES ™ 31

32. IN SUMMARY BORROW OR BUILD YOUR FRAMEWORK MAKE SURE IT SUITS YOUR CULTURE INVEST IN CHANGE MANAGEMENT VISIBLE AND ACTIVE SENIOR LEADERSHIP GOVERNANCE IS AN ONGOING ACTIVITY IT MUST GROW WITH YOUR ORGANISATION EMBED IT INTO THE EMPLOYEE LIFECYCLE IMPROVE YOUR TOOLS INCREMENTALLY WHERE THE CLOUD LIVES ™ 32

33. QUESTIONS REBECCA JACKSON NEXTDC DIGITAL WORKPLACE COORDINATOR @_rebeccajackson

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