Tips and techniques for engaging your organisation in an intranet rebuild. Presented at the Australian and New Zealand SharePoint conferences, July 2014.
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Melbourne Water undertook a project to rebuild their outdated intranet. Rebecca Jackson, the social media manager and business lead, discusses the importance of engaging staff in the project. She explains that the intranet belongs to staff and their early buy-in leads to project success. Her presentation provides tips on how to engage staff through requirements gathering, a business representative group, personas, information architecture testing, and usability testing. She emphasizes the importance of involving staff early and throughout the project.
Presentation given to the Whole of Victorian Government Intranet Managers meeting about Melbourne Water's new SharePoint 2013 intranet. Includes numerous screenshots as well as 'What we did well' and 'Lessons learned'.
ILTA 2017 - Culture of Collaboration: DevOpsBeauMersereau
This document discusses a session on DevOps culture of collaboration. It provides an overview of DevOps, including that it is not just system administration, development, or automation, but finding ways to adapt technology and culture to work more effectively through collaboration, building relationships, and using tools. The document outlines key aspects of an effective DevOps culture, such as collaboration between teams, building empathy, measuring success, and avoiding relying too heavily on individual "heroes". It also notes how an IT department can fall on a DevOps spectrum and provides examples of tools and best practices for scaling DevOps implementation.
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All is not completely rosy in microservice-land. It’s often a sign of an architectural approach’s maturity that anti-patterns begin to be identified and classified alongside well-established principles and practices. Daniel Bryant introduces seven deadly sins from real projects, which left unchecked could easily ruin your next microservices project.
Daniel offers an updated tour of some of the nastiest anti-patterns in microservices from several real-world projects he’s encountered as a consultant, providing a series of anti-pattern “smells” to watch out for and exploring the tools and techniques you need to avoid or mitigate the potential damage.
Topics include:
Pride: the admission of the challenges with testing in a distributed system
Envy: introducing inappropriate intimacy within services by creating a shared “canonical” domain model
Wrath: failing to deal with the inevitable bad things that occur when operating new technologies, both from the people and technical aspects
Sloth: composing services in a lazy fashion, which ultimately leads to the creation of a "distributed monolith”
Lust: embracing the latest and greatest technology without evaluating the operational impact incurred by these choices
CraftConf 2017 "Microservices: The Organisational and People Impact"Daniel Bryant
Microservices are where it's at. Everything is easier to manage when it's micro, right? Micro code bases (less than 10 LOC), micro containers (less than 10Mb), and micro teams (less than one person???). 'Micro' things may appear to be easier to manage, but there is always a macro context, and working with people and teams is no exception. This talk presents some of the challenges the OpenCredo team have seen when implementing microservices within a range of organisations, and we'll suggest tricks and techniques to help you manage your 'micro' teams and the 'macro' level.
Topics covered include: empathy - because understanding others is at the heart of everything you do; leadership - advice on creating shared understanding, conveying strategy, and developing your team; organisational structure - from Zappos' holocracy to MegaOrg's strict hierarchy, from Spotify's squads, chapters and guilds, to BigCorp's command and control. There is a management style for everybody; and more
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Abstract: As large organizations become more interested in DevOps and the velocity it can offer, introducing new ways of working to teams with longtime habits and familiar workflows can be challenging. Shifting goals, new tools, and new skills create a stressful environment for technologists still trying to keep applications and services running. New tools should make work easier, not worse! This talk will cover some of the common pitfalls large organizations face when radically changing work as well as tips for technologists and managers for surviving the implementation of large changes.
2017 Collab365 - How the Jedi Use Project Online to Manage ProjectsEdge Pereira
A city-planet, Coruscant is the vibrant heart and capital of the galaxy, home of the Jedi. Let's have a look how they use Project Online to manage government projects. From citizen's ideas list to final infrastructure delivery.
You Will Learn : What is and how can you use Project Online
How to manage projects using Project Online
How Project Online integrates with other systems
The project manager track from newbie to expert
All these moments will be lost in time: the web, the future, and usSally Lait
As web professionals we’re used to hearing about the virtues of shipping fast and iterating regularly in order to meet changing needs, but how do we ensure that the projects that we’re planning now are still as relevant and robust when they launch in the future... and beyond? How do we prepare for the unknowns and constant shifts in technology; what can we do to progress the evolution of the web itself; and how do we, as individuals, ensure that our skills are as relevant as ever in this rapidly changing world?
In this talk we’ll look at why the future is important, and past visions of the future, including those from the world of science fiction. We'll explore what we can learn from these lessons, and how to apply this in a practical sense to the work that we do.
Engaging staff in your intranet rebuild (Ark Intranets Strategy and Design)Rebecca Jackson
Melbourne Water undertook a project to rebuild their outdated intranet. Rebecca Jackson, the social media manager and business lead, discusses the importance of engaging staff in the project. She explains that the intranet belongs to staff and their early buy-in leads to project success. Her presentation provides tips on how to engage staff through requirements gathering, a business representative group, personas, information architecture testing, and usability testing. She emphasizes the importance of involving staff early and throughout the project.
Presentation given to the Whole of Victorian Government Intranet Managers meeting about Melbourne Water's new SharePoint 2013 intranet. Includes numerous screenshots as well as 'What we did well' and 'Lessons learned'.
ILTA 2017 - Culture of Collaboration: DevOpsBeauMersereau
This document discusses a session on DevOps culture of collaboration. It provides an overview of DevOps, including that it is not just system administration, development, or automation, but finding ways to adapt technology and culture to work more effectively through collaboration, building relationships, and using tools. The document outlines key aspects of an effective DevOps culture, such as collaboration between teams, building empathy, measuring success, and avoiding relying too heavily on individual "heroes". It also notes how an IT department can fall on a DevOps spectrum and provides examples of tools and best practices for scaling DevOps implementation.
GOTO Chicago/CraftConf 2017 "The Seven (More) Deadly Sins of Microservices"Daniel Bryant
All is not completely rosy in microservice-land. It’s often a sign of an architectural approach’s maturity that anti-patterns begin to be identified and classified alongside well-established principles and practices. Daniel Bryant introduces seven deadly sins from real projects, which left unchecked could easily ruin your next microservices project.
Daniel offers an updated tour of some of the nastiest anti-patterns in microservices from several real-world projects he’s encountered as a consultant, providing a series of anti-pattern “smells” to watch out for and exploring the tools and techniques you need to avoid or mitigate the potential damage.
Topics include:
Pride: the admission of the challenges with testing in a distributed system
Envy: introducing inappropriate intimacy within services by creating a shared “canonical” domain model
Wrath: failing to deal with the inevitable bad things that occur when operating new technologies, both from the people and technical aspects
Sloth: composing services in a lazy fashion, which ultimately leads to the creation of a "distributed monolith”
Lust: embracing the latest and greatest technology without evaluating the operational impact incurred by these choices
CraftConf 2017 "Microservices: The Organisational and People Impact"Daniel Bryant
Microservices are where it's at. Everything is easier to manage when it's micro, right? Micro code bases (less than 10 LOC), micro containers (less than 10Mb), and micro teams (less than one person???). 'Micro' things may appear to be easier to manage, but there is always a macro context, and working with people and teams is no exception. This talk presents some of the challenges the OpenCredo team have seen when implementing microservices within a range of organisations, and we'll suggest tricks and techniques to help you manage your 'micro' teams and the 'macro' level.
Topics covered include: empathy - because understanding others is at the heart of everything you do; leadership - advice on creating shared understanding, conveying strategy, and developing your team; organisational structure - from Zappos' holocracy to MegaOrg's strict hierarchy, from Spotify's squads, chapters and guilds, to BigCorp's command and control. There is a management style for everybody; and more
"Transforming Enterprise Teams to DevOps Workflows" Mandi WallsYulia Shcherbachova
Abstract: As large organizations become more interested in DevOps and the velocity it can offer, introducing new ways of working to teams with longtime habits and familiar workflows can be challenging. Shifting goals, new tools, and new skills create a stressful environment for technologists still trying to keep applications and services running. New tools should make work easier, not worse! This talk will cover some of the common pitfalls large organizations face when radically changing work as well as tips for technologists and managers for surviving the implementation of large changes.
2017 Collab365 - How the Jedi Use Project Online to Manage ProjectsEdge Pereira
A city-planet, Coruscant is the vibrant heart and capital of the galaxy, home of the Jedi. Let's have a look how they use Project Online to manage government projects. From citizen's ideas list to final infrastructure delivery.
You Will Learn : What is and how can you use Project Online
How to manage projects using Project Online
How Project Online integrates with other systems
The project manager track from newbie to expert
All these moments will be lost in time: the web, the future, and usSally Lait
As web professionals we’re used to hearing about the virtues of shipping fast and iterating regularly in order to meet changing needs, but how do we ensure that the projects that we’re planning now are still as relevant and robust when they launch in the future... and beyond? How do we prepare for the unknowns and constant shifts in technology; what can we do to progress the evolution of the web itself; and how do we, as individuals, ensure that our skills are as relevant as ever in this rapidly changing world?
In this talk we’ll look at why the future is important, and past visions of the future, including those from the world of science fiction. We'll explore what we can learn from these lessons, and how to apply this in a practical sense to the work that we do.
UI design becomes increasingly important for products and services. Influencing their users' expierence. UX itself determines the value of digital offerings and is their key differentiator. But "historically grown" incoherent interfaces deteriorate value and brand of products and services.
This talk is about design systems, that help to avoid (or overcome) design dept and to enable scaling UX across platforms, products and devices. Modularity and standardisation of repeatedly used aspects helps speeding up processes and increasing business value. Design systems help making user experience tangible to teams and brand values actionable.
The document discusses how microservices, containers, and Kubernetes work well together. It begins with an overview of moving from monolithic applications to microservices and the benefits of microservices. It then discusses how containers help address challenges with microservices by providing isolation and packaging. Kubernetes is presented as a tool that can orchestrate containers and solve problems around service discovery, scheduling, networking and load balancing for microservices architectures. The document argues that microservices, containers, and Kubernetes were made to work together effectively.
Microservices, Container and Kubernetes : A Match Made in HeavenTheDevTheory
Learn how Microservices are a savior for the world of scalable applications and containers are their best friend in solving this problem.In this presentation, we will Learn about the evolution of apps from Monolithic architecture to present day microservice architecture. And how the combination of microservices with containers and orchestrator like Kubernetes is a match made in heaven for any scalable application.
UI design becomes increasingly important for products and services. Influencing their users' expierence. UX itself determines the value of digital offerings and is their key differentiator. But "historically grown" incoherent interfaces deteriorate value and brand of products and services.
This talk is about design systems, that help to avoid (or overcome) design dept and to enable scaling UX across platforms, products and devices. Modularity and standardisation of repeatedly used aspects helps speeding up processes and increasing business value. Design systems help making user experience tangible to teams and brand values actionable.
Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/1smUK82.
Daniel Espeset talks about how Etsy built an incremental compiler for the JavaScript modules, and used it to see how static assets are compiled, being deployed, and loaded. Filmed at qconlondon.com.
Daniel Espeset is a Software Engineer working on the Performance team at Etsy. He enjoys hacking on build processes, improving front-end architecture and pursuing moonshot experiments in code instrumentation and static analysis.
Do you ever wish there was a formula you could use to improve your audiovisual design for the people who use it? Well, there is!
In this talk I’ll introduce you to Human-centered Design, a framework for identifying and designing solutions for the people who use your products. You’ll learn how this approach can be leveraged to create solutions that resonate with your users, drive engagement and adoption, and ultimately deliver more meaningful experiences.
Human-centered Design is a design process that puts the user experience at the center of your design decisions. This framework includes tools to help you understand your users’ needs, generate ideas on how to solve them, test out prototypes of your solution with the people you’re designing for, and eventually get your innovative product out into the world.
Video and slides synchronized, mp3 and slide download available at URL https://bit.ly/2HAV7Hz.
Katie Fenn talks about the process of architecting the new npmjs.com website, and examines how the changing landscape of development tooling has shaped it throughout its lifetime. She also talks about the challenges tools must address in the near-future, and how they hope their experience building the new npmjs.com website can help the wider community. Filmed at qconlondon.com.
Katie Fenn is a software engineer at npm. She works with all aspects of the web, particularly JavaScript, CSS, Node.JS and ops.
Alan McLean is a developer and journalist who has worked on interactive news projects at the New York Times since 2007. He discusses challenges with the traditional developer-newsroom relationship where projects are handed off late in the process. McLean advocates for developers to work more closely with journalists from the start of projects to focus on stories rather than just features. He also recommends techniques like rapid prototyping, using cloud services, and prioritizing content over pixel-perfect designs to enable faster iteration and collaboration between teams.
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This document describes a cross-panel PBL initiative between elementary and secondary students in the TDSB school board. The initiative aims to sustain connections and collaboration using mobile technologies like iPads and laptops. An assumption was that these technologies would increase student engagement in curriculum. Findings showed engagement did rise with the technologies, with iPads in particular allowing richer content consumption and creation experiences. The document discusses platforms like AirServer, Planboard, Taught It and Crowdmark that were used and provides contact information for the initiative leads.
Data Visualization and NodeXL with Marc SmithSoftArtisans
This document provides an agenda and introduction for a webinar about NodeXL, a social network analysis tool. The webinar will include introductions of speakers, a Q&A with Marc Smith about NodeXL's origins, a discussion of social network analysis, a social graph example using NodeXL, and resources for learning more about NodeXL. Attendees are encouraged to ask questions in the chat and can fill out a survey for a chance to win a prize.
The document summarizes activities at NECST Lab in 2019. It describes various events including NECSTCamp for training, Hack@NECST for hacking events, a research line fair, talks and seminars, social events like pizza and NECSTmas, an internship program, and courses on both technical and soft skills topics. The lab has multiple research lines focused on areas like computer architecture, system security, smart technologies, and more. It involves professors, students, researchers, and collaborations with industry partners.
SwisscomSoftwareDay 2016 "The Trials and Tribulations of Making Software Small"Daniel Bryant
Microservices are where it's at. Everything is easier to manage when it's micro, right? Micro code bases (less than 10 LOC), micro containers (less than 10Mb), and micro teams (less than one person???). 'Micro' things may appear to be easier to manage, but there is always a macro context, and working with people and teams is no exception. This talk presents some of the challenges the OpenCredo team have seen when implementing microservices within a range of organisations, and we'll suggest tricks and techniques to help you manage your 'micro' teams and the 'macro' level.
Topics covered include: empathy - because understanding others is at the heart of everything you do; leadership - advice on creating shared understanding, conveying strategy, and developing your team; organisational structure - from Zappos' holocracy to MegaOrg's strict hierarchy, from Spotify's squads, chapters and guilds, to BigCorp's command and control. There is a management style for everybody; and more
Introducing Project Siena from MicrosoftJames Milne
With the release of Project "Siena", business users can now create rich interactive applications for Windows 8 which integrate and leverage your existing assets in SharePoint and Azure. During this session we will build a Windows 8 application without any code (No Code!). This will demonstrate the power of Project "Siena" and how business users can be empowered to create the next generation of applications using HTML5 and the Metro Framework.
The document provides Ian McIver's portfolio including his education at UNC Charlotte where he earned a Bachelor of Architecture, work experience as an architectural designer and other roles, skills in areas like 3D printing, laser engraving and digital fabrication, and interests in furniture design, parametric design, and photography.
LavaCon 2017 - Smarter Enterprise Collaboration through Content 4.0 and Micro...Jack Molisani
What if we could transform structured content into searchable, reusable, chunks of content that other groups could easily find from a highly trusted source such that they could reuse it in their slides, support sites, proposals, and emails? The potential for improved rigour and precision of Content 4.0 offers greater utility and effectiveness for content delivery. In this session, Rob Hanna explores the methods, technology, and use cases needed to support delivery of DITA/XML as microcontent across the enterprise.
ScrumDay 2014 - Développer des produits avec des équipes distribuées - Alexis...Alexis Monville
This document discusses developing products with distributed teams using open source software. It summarizes OpenStack, an open source cloud computing platform, and its development process. OpenStack uses an agile development approach with 6-month release cycles consisting of planning, implementation, pre-release, and release phases. Developers from over 850 companies and 136 countries contribute code through mailing lists, IRC, and other tools. Regular design summits bring together users and developers. The goal is to create conditions for collaboration through communication, feedback, and respect.
UI design becomes increasingly important for products and services. Influencing their users' expierence. UX itself determines the value of digital offerings and is their key differentiator. But "historically grown" incoherent interfaces deteriorate value and brand of products and services.
This talk is about design systems, that help to avoid (or overcome) design dept and to enable scaling UX across platforms, products and devices. Modularity and standardisation of repeatedly used aspects helps speeding up processes and increasing business value. Design systems help making user experience tangible to teams and brand values actionable.
This document is a portfolio submitted by Kendall Crockett to the Department of Landscape Architecture and Environmental Planning at Utah State University. The portfolio includes examples of Crockett's computer applications, construction documents, basic graphics, theory of design, site analysis, site planning and design projects, collaborative work, and personal experience in the landscaping field owning their own business. The portfolio demonstrates Crockett's passion for the outdoors and design skills to further their education in the LAEP program at Utah State.
1) The document provides an update on recent and upcoming OpenStack events, including recaps of the Atlanta Summit and details on the Paris OpenStack Summit in November 2014.
2) It announces the launch of the OpenStack Marketplace and encourages participation. It also shares details on the OpenStack Global Events Calendar for community input.
3) The document outlines OpenStack's presence and activities at upcoming industry conferences through the end of 2014, and calls for community involvement and co-sponsorships.
Inclusive Meetings and Events: Create More Engaging Online Experiences with M...Rebecca Jackson
Virtual experiences start before we click 'join' and continue after we hit the 'leave' button. Use the features available to you in Microsoft 365 plan and deliver experiences that are engaging, accessible, safe and inclusive.
This session is for people who already have a working knowledge of Microsoft Teams but want to take things to the next level. If you are running virtual meetings, events, training, webinars and presentations then you will benefit from this session.
Rebecca will take you through practical tips and Microsoft 365 features to use before, during and after and create a truly inclusive experience.
Presented live and online at Microsoft 365 Virtual Marathon in May 2022.
The document summarizes a user's experience testing Microsoft Loop. It notes that while Loop works well for gathering ideas in meetings and files can be found via Teams search, the chat moves quickly in Loop which can make following conversations difficult. Additionally, pinned items and tabs are not ideal in Loop's current format and there is no dark mode option for the web view. Meeting chat can display Loops but the Loop view is not retained in channel meeting chat histories.
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This talk is about design systems, that help to avoid (or overcome) design dept and to enable scaling UX across platforms, products and devices. Modularity and standardisation of repeatedly used aspects helps speeding up processes and increasing business value. Design systems help making user experience tangible to teams and brand values actionable.
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Daniel Espeset talks about how Etsy built an incremental compiler for the JavaScript modules, and used it to see how static assets are compiled, being deployed, and loaded. Filmed at qconlondon.com.
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Do you ever wish there was a formula you could use to improve your audiovisual design for the people who use it? Well, there is!
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Video and slides synchronized, mp3 and slide download available at URL https://bit.ly/2HAV7Hz.
Katie Fenn talks about the process of architecting the new npmjs.com website, and examines how the changing landscape of development tooling has shaped it throughout its lifetime. She also talks about the challenges tools must address in the near-future, and how they hope their experience building the new npmjs.com website can help the wider community. Filmed at qconlondon.com.
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2) It announces the launch of the OpenStack Marketplace and encourages participation. It also shares details on the OpenStack Global Events Calendar for community input.
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At NEXTDC Yammer is an important and central business tool, this didn’t happen by accident. From day one curation of the network and deliberate activities have supported the growth of this thriving network.
In this session
Rebecca will share tell the story of NEXTDC’s Yammer journey over the past three years and what has been the key to their success including:
• Benefits of an enterprise social network
• Setting up for success
• Activities which drive engagement
• Lessons learned along the way
Success factors in a thriving Yammer network - DWCNZ 2019Rebecca Jackson
“Build it and they will come” is a common misconception about Enterprise Social Networks, and Yammer is no different. Simply turning it on, flicking the switch or implementing is unlikely to provide the tangible business benefits you and your executive team expect.
At NEXTDC Yammer is an important and central business tool, this didn’t happen by accident. From day one curation of the network and deliberate activities have supported the growth of this thriving network.
In this session
Rebecca will share tell the story of NEXTDC’s Yammer journey over the past three years and what has been the key to their success including:
• Benefits of an enterprise social network
• Setting up for success
• Activities which drive engagement
• Lessons learned along the way
A framework for technology adoption through employee experienceRebecca Jackson
Presented at the Digital Workplace Summit in Melbourne on February 13 2019. #DigitalWorkplace19
- Taking digital employee experience from start-up to scale up
- Connecting technology to your needs and values through 'building blocks'
- Delivering a framework that supports long-term governance
Implementing internal social media: A Yammer case studyRebecca Jackson
A case study of the Melbourne Water Yammer network presented at the Ark: Dynamic Intranets Conference in September 2011. Covering the 'viral' journey of Yammer as a freemium enterprise social network becoming an 'official' business tool.
Presented at the Intranet and Digital Workplace Awards in Sydney 2018. A high level (10 minute) overview of the work which earned NEXTDC a Silver medial in the 2018 Awards category of Social collaboration and communication.
Take your digital workplace training to the next level (DWCAU)Rebecca Jackson
NEXTDC is an Australian data center company that provides cloud services. They implemented a digital workplace training program to modernize their tools and approach. The summary outlines their training approach, which included champions to lead adoption, online training sessions, video and intranet content, and metrics like surveys to measure results. The goal was to understand employee needs, align behaviors to new tools, and drive excellence through collaboration across systems.
Digital Employee Experience from Start-Up to Scale-UpRebecca Jackson
Rebecca Jackson presented on NextDC's transition from a startup to a scaled company with over 190 staff across Australia. NextDC has expanded to include 7 data centers with more planned. In 2015, NextDC recognized the need to improve its digital tools and processes to support its growing workforce. It implemented Office 365 and other tools to enable collaboration, communication, flexibility and discovery across the organization. Current projects include improving meeting rooms, migrating to Office 365, trialing Microsoft Teams and enhancing the intranet.
Take your digital workplace training to the next level (DWCNZ)Rebecca Jackson
With the pace of change with digital tools it can be hard to keep up and deliver great, relevant training information and content. In this we cover the ‘Digital Workplace’ building blocks, a framework which underpins NEXTDC's digital strategy and connects the end training to company values, and to ways of working (rather than technology).
Enhance your communications skills with sketchingRebecca Jackson
Slides from a short workshop delivered at the March 2015 Product Anonymous Meetup in Melbourne.
Enhance your communication skills with sketching
Our brains are wired to understand and remember images more than words, so how can we put forward our ideas visually to take advantage of the way our brains work?
This session covered:
- Why visual communication is awesome
- How to introduce it into your work and life
- Tools, tips and resources
- Real time practice, try sketching for your self in the session
International Upcycling Research Network advisory board meeting 4Kyungeun Sung
Slides used for the International Upcycling Research Network advisory board 4 (last one). The project is based at De Montfort University in Leicester, UK, and funded by the Arts and Humanities Research Council.
Best Digital Marketing Strategy Build Your Online Presence 2024.pptxpavankumarpayexelsol
This presentation provides a comprehensive guide to the best digital marketing strategies for 2024, focusing on enhancing your online presence. Key topics include understanding and targeting your audience, building a user-friendly and mobile-responsive website, leveraging the power of social media platforms, optimizing content for search engines, and using email marketing to foster direct engagement. By adopting these strategies, you can increase brand visibility, drive traffic, generate leads, and ultimately boost sales, ensuring your business thrives in the competitive digital landscape.
Practical eLearning Makeovers for EveryoneBianca Woods
Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
1. S H A R E P O I N T
CONFERENCES
2 0 1 4
Rebecca Jackson
Intranet Specialist
Melbourne Water bit.ly/1nAJJhK
@_rebeccajackson
2. #auspc #nzspc
Intranet Specialist at Melbourne Water
Sketchnoter
Social media and marketing
Find me on:
Twitter: @_rebeccajackson
Blog: rebeccajacksonblogs.wordpress.com
Yammer group: bit.ly/1nAJJhK
3. #auspc #nzspc
Overview of our project
Why bother with engagement
How you can engage your organisation
Tips for success
5. #auspc #nzspc
Victorian government
owned
850-2500 staff
$9.4 billion in assets
Looks after
water supply catchments
removal / treatment of
sewage
rivers, creeks, major drainage
6. #auspc #nzspc
Key issues:
Technology end of life
Lack of innovation
Under-resourced and under
funded
Ownership/governance
confusion
Out of date content
8. #auspc #nzspc
Current project:
• New platform
• Governance
• Up-to-date content
• Improved usability
Post project:
• Collaboration
• Social networking
• Mobile
• Forms
17. #auspc #nzspc
It’s their intranet, you need to know what they NEED
Builds initial awareness about the project
Do it through
Focus groups
Surveys
Interviews
18. #auspc #nzspc
Representation from
across the business
Keep updated about the
project
Input into key project tasks
Quick access to what the
business needs
19. #auspc #nzspc
Represent your typical intranet users
Basis for design decisions
Quick reference to user perspective
Tool when talking to project
stakeholders
20. #auspc #nzspc
Natalie the
New Starter
Anita the
Author
Karen the
Knowledge Worker
Peter the
People Manager
Austin
the Operator
22. #auspc #nzspc
Take every opportunity to talk
about the project
Show designs and progress
Don’t be afraid about
feedback
23. #auspc #nzspc
Based on clear principles
Users do the work
Card sorting
Tree testing
24. #auspc #nzspc
Users follow scenarios
Issues are recorded
Where practical, worked
into development or the
upgrade path
25. #auspc #nzspc
Project team follows formal
scripts
Users do ‘exploratory testing’
They become familiar with the
system
Find issues that scripts don’t
33. #auspc #nzspc
It’s their intranet
Supports a solid business
case
Early buy-in leads to
project success
Different perspectives
34. #auspc #nzspc
Requirements gathering
Business Representative
Group
Personas
Information architecture
Usability testing
User acceptance testing
35. #auspc #nzspc
Ask what they need… not
what they want
Involve early and throughout
Budget for design activities
Be clear on expectations
Treats go a long way
Make it fun
36. #auspc #nzspc
How you can find me:
Connect zone
Yammer group: bit.ly/1nAJJhK
Twitter: @_rebeccajackson
Blog: rebeccajacksonblogs.wordpress.com/
Primary reason we build, redevelop and improve on intranets is for staff.
Intranets support business processes, bring staff together, make their jobs easier (ref essential intranets).
An intranet built without engaging staff, might have a purpose but is unlikely to serve core staff needs.
One of the hardest tasks with an intranet build or redevelopment is the business case, getting the funding.
Starting with user research can help to identify areas of quick win or big bang for buck.
Finding where efficiencies can be gained, what peoples issues are, is the starting point for your project.
Compelling evidence and strong figures will speak to senior executives and assist in getting the resources required to build or improve.
While doing a huge unveiling of the intranet and surprising staff with a dazzling new system might sound great for marketing, from a change management perspective it’s a big risk.
By involving people in the project early
A project team can get a bit of project tunnel vision
If not for professionals, ensure time/resources to DIY
If you are asking people for their time, you need to be clear exactly what you need them for.
You should also be really clear what you DON’T need them for.
Feed them and they will come
Meme of the day
Chicken chilli zilla
Feel free to jump into the Yammer group to ask questions
Don’t forget to fill out the conference feedback form