Chapter 6Systems6.1 Information Systems6.1.1 What JinElias52
Â
Chapter 6
Systems
6.1 Information Systems
6.1.1 What is an Information System?
CS, Complex Problems
â Computer Science
â Software Engineering
â Information Systems
â Information Technology
â Customer CS, Applied
Solution
s
D
is
co
ve
ry
Customer Support
CS Venn Diagram
A system is a group of procedures and different elements
that work together in order to complete a task. Now we
can add on to this to get information systems. Informa-
tion systems are much the same, there are elements and
procedures to work to complete a task. The difference
is information systems are used to generate information
for the users on a need basis. Information systems man-
age and process data as soon as they are created. They
can also be used for long term planning or just the day
to day work. While systems are great and can ease your
life, they are static, which means someone will need to
change the systems when new needs arise. This is called
system development. While it could be costly, there re-
ally is a need for system development since things change
constantly. Whether there are new laws or a new policy
within the company.
Some information systems are meant to be used by all lev-
els of employees while others are specifically designed
to handle the needs of employees with certain respon-
sibilities. As one goes higher up the company ladder,
it can be seen how responsibilities may increase relative
to position. It is for this reason that some information
systems are designed to hone in on the needs of certain
Management Pyramid
level employees. At the ground level, employees gener-
ally make job related decisions that are based on âon-the-
jobâ input without having to consider how those decisions
will effect other departments or employees in other po-
sitions. These usually involve transaction systems such
as point-of-sales or warehouse systems that record stock
and inventory. Operational managers such as supervisors
or foremen use separate information systems designed to
meet short term goals and gains. They might use systems
that show the productivity of employees or the cost effec-
tiveness of certain changes they've made in production.
Middle managers are a step up from this and use informa-
tion systems that house a broader range of information to
make more tactical decisions. These decisions are usually
aimed at a farther sighted goal than those of Operational
managers and often need more intelligence pulled from
data systems in order to reach these objectives. Middle
managers might be more concerned with how to improve
yearly gains and may use systems that will deliver more
detailed information about specific locations of factories
or retailers in certain states. Executive managers think
in terms of the future and the direction of a company re-
lated to their peer corporations. They make very strategic
decisions to ensure the survival of the entire company as
a whole in relation to the economy and competition. The
systems they use mi ...
Chapter 6Systems6.1 Information Systems6.1.1 What JinElias52
Â
Chapter 6
Systems
6.1 Information Systems
6.1.1 What is an Information System?
CS, Complex Problems
â Computer Science
â Software Engineering
â Information Systems
â Information Technology
â Customer CS, Applied
Solution
s
D
is
co
ve
ry
Customer Support
CS Venn Diagram
A system is a group of procedures and different elements
that work together in order to complete a task. Now we
can add on to this to get information systems. Informa-
tion systems are much the same, there are elements and
procedures to work to complete a task. The difference
is information systems are used to generate information
for the users on a need basis. Information systems man-
age and process data as soon as they are created. They
can also be used for long term planning or just the day
to day work. While systems are great and can ease your
life, they are static, which means someone will need to
change the systems when new needs arise. This is called
system development. While it could be costly, there re-
ally is a need for system development since things change
constantly. Whether there are new laws or a new policy
within the company.
Some information systems are meant to be used by all lev-
els of employees while others are specifically designed
to handle the needs of employees with certain respon-
sibilities. As one goes higher up the company ladder,
it can be seen how responsibilities may increase relative
to position. It is for this reason that some information
systems are designed to hone in on the needs of certain
Management Pyramid
level employees. At the ground level, employees gener-
ally make job related decisions that are based on âon-the-
jobâ input without having to consider how those decisions
will effect other departments or employees in other po-
sitions. These usually involve transaction systems such
as point-of-sales or warehouse systems that record stock
and inventory. Operational managers such as supervisors
or foremen use separate information systems designed to
meet short term goals and gains. They might use systems
that show the productivity of employees or the cost effec-
tiveness of certain changes they've made in production.
Middle managers are a step up from this and use informa-
tion systems that house a broader range of information to
make more tactical decisions. These decisions are usually
aimed at a farther sighted goal than those of Operational
managers and often need more intelligence pulled from
data systems in order to reach these objectives. Middle
managers might be more concerned with how to improve
yearly gains and may use systems that will deliver more
detailed information about specific locations of factories
or retailers in certain states. Executive managers think
in terms of the future and the direction of a company re-
lated to their peer corporations. They make very strategic
decisions to ensure the survival of the entire company as
a whole in relation to the economy and competition. The
systems they use mi ...
IMPLICATIONS OF âMARKETING âINFORMATION SYSTEMLibcorpio
Â
MARKETING MANAGEMENT, MARKETING âINFORMATION SYSTEM, MKIS, NEED OF THE âMARKETING INFORMATION SYSTEM, âCOMPONENTS OF MKIS, ADVANTAGES & âDISADVANTAGES MKIS, FUNCTIONS OF MKIS, âORGANIZATION STUDY, LIBCORPIO786, BUSINESS âADMINISTRATION, MANAGEMENT SCIENCE, âEDUCATION AND LEARNING,â
5Importance of IS-Related Solution in the Busi.docxtroutmanboris
Â
5
Importance of IS-Related
Solution
in the Business World
Name: Gideon Aryertey
MGMT221
Stasia Biggs
Embry Riddle Aeronautical University
09/13/2018
Abstract
Information Systems have tremendously transformed the business world. The rapid technological evolvement has played a fundamental role in this through the invention of various software which have made numerous operations especially processing simplest and accurate. Companies have exploited the capacities of the information systems and ended gaining maximum profits. The importance of IS emanates from the data processed for the company to produce information utilized to manage their various operations (Brodersen & Lim, 2000). There are ways of increasing the effectiveness of the IS like adding extra data or using the available in a different way. Information Systems can be used for various purposes in an organization such as communication, making decisions, keeping records, and operations management. Information Systems solutions can be used in communication to gather and distribute the information. This ensures efficient flow of information. It is also used to support decisions making which ensures the outcomes are better and all the prerequisite information has been delivered. For instance Decision Support System is highly used in such cases to support this essential process. Electronic Record Management is used to ensure that all the organizations records are secure and free from damage. Cases of loss are also minimized through use of ERM (Sprague, 1986). This project will tackle five IS-related solutions which are used often in companies. They are Decision Support System, Electronic Records Management, Cloud Computing, Transaction Processing System and Database Management System (Ali & Vasilakos, 2015). The above mentioned solutions have highly benefitted companies and we expect more to be unveiled due to technological advancement.
Introduction
Information system (IS) can be described as organization of the system used in obtaining, organizing, storing as well as communication of data. Additionally, it can involve all the network that organizations on individual uses in collecting, filtering, processing, creating and distributing data. Therefore, through interaction, they are capable of producing data. It has main focus on the internal organization instead of external environment of an organization. For an organization to have a successful business, it will have to process all the information as well as statistics. In this regard, there are various organizations that have suffered data problems. Therefore, ISâs are important in ensuring that the organization can be able to gain optimum maximum benefits in the business. This is carried out through processing all the data in the organization so that the company can be able to produce data that is important in running its business. Effectiveness of the business can only be ensured through producing more informati.
1Running head CHANGE MANAGEMENT6CHANGE MANAGEMENT.docxaulasnilda
Â
1
Running head: CHANGE MANAGEMENT
6
CHANGE MANAGEMENT
BUS Week 1
Student name:
Student number:
Professors name:
Introduction
Technology has and continues to change the way businesses are transacted over the world. Implementation of information management systems, security control systems, order placement systems and online payment systems are some few examples of how technology is impacting business processes. While technology remain to be used as a key to creating a competitive advantage over ones competitors some technology system are not the best to be used in any business setup. McDonalds is one of the biggest fast food restaurants in the USA and in the world (Mathur 2017).
The restaurant serves the biggest population in the USA and in majority of the countries they have opened branches. The interesting part of the company is how they have managed to create a strong relationship with customers establishing long lasting loyalty. Also the company is able to meet the ever changing customer demands through ensuring that they respond to customer complains on their social media platforms within the shortest time possible. By ensuring they offer quality to the customers the company management have opted to be part of service delivery in ensuring effectiveness in the supply chain.
Over the recent past the company has mean able to digitize its activities by ensuring that they have a central information system whereby all customers' information and orders are received. While this is a very good initiative it is important for the stakeholders to realize that information systems can fail any time either because of power failure, intrusion by malicious people or even a natural disaster. This calls for a change which can be achieved only through reviewing the existing systems. There are several considerations to make when making a decision of whether to change an information system or to maintain the current one. Some of these considerations are:
Flexibility
Can the system be able to cater the changing business environment and customer needs? If the system is unable to accommodate the developing and growing environmental demands then a change is necessary.
Time management
One of the very crucial aspects of information system is time management. Any implemented system should enable users to spend less time that they used to spend prior its implementation.
Accountability
Accountability results to integrity. Systems should ensure that they are accountable and cannot be manipulated to favor either managers or supervisors Reliable The system must be reliable in delivering the best with the working environment. This means it must be able to function as it is intended to.
In McDonalds there is an integrated information system which is integrated and is accessed from one point. This mean all orders from different locations are sent to this central location where they are analyzed and processed for delivery. As we discussed earlier this is ...
Types, Importance, impact of Information systems
Data
Data vs Information
MIS
Importance of MIS
Impact of MIS
Need of MIS
Outputs of MIS
Business objectives of Information systems
IMPLICATIONS OF âMARKETING âINFORMATION SYSTEMLibcorpio
Â
MARKETING MANAGEMENT, MARKETING âINFORMATION SYSTEM, MKIS, NEED OF THE âMARKETING INFORMATION SYSTEM, âCOMPONENTS OF MKIS, ADVANTAGES & âDISADVANTAGES MKIS, FUNCTIONS OF MKIS, âORGANIZATION STUDY, LIBCORPIO786, BUSINESS âADMINISTRATION, MANAGEMENT SCIENCE, âEDUCATION AND LEARNING,â
5Importance of IS-Related Solution in the Busi.docxtroutmanboris
Â
5
Importance of IS-Related
Solution
in the Business World
Name: Gideon Aryertey
MGMT221
Stasia Biggs
Embry Riddle Aeronautical University
09/13/2018
Abstract
Information Systems have tremendously transformed the business world. The rapid technological evolvement has played a fundamental role in this through the invention of various software which have made numerous operations especially processing simplest and accurate. Companies have exploited the capacities of the information systems and ended gaining maximum profits. The importance of IS emanates from the data processed for the company to produce information utilized to manage their various operations (Brodersen & Lim, 2000). There are ways of increasing the effectiveness of the IS like adding extra data or using the available in a different way. Information Systems can be used for various purposes in an organization such as communication, making decisions, keeping records, and operations management. Information Systems solutions can be used in communication to gather and distribute the information. This ensures efficient flow of information. It is also used to support decisions making which ensures the outcomes are better and all the prerequisite information has been delivered. For instance Decision Support System is highly used in such cases to support this essential process. Electronic Record Management is used to ensure that all the organizations records are secure and free from damage. Cases of loss are also minimized through use of ERM (Sprague, 1986). This project will tackle five IS-related solutions which are used often in companies. They are Decision Support System, Electronic Records Management, Cloud Computing, Transaction Processing System and Database Management System (Ali & Vasilakos, 2015). The above mentioned solutions have highly benefitted companies and we expect more to be unveiled due to technological advancement.
Introduction
Information system (IS) can be described as organization of the system used in obtaining, organizing, storing as well as communication of data. Additionally, it can involve all the network that organizations on individual uses in collecting, filtering, processing, creating and distributing data. Therefore, through interaction, they are capable of producing data. It has main focus on the internal organization instead of external environment of an organization. For an organization to have a successful business, it will have to process all the information as well as statistics. In this regard, there are various organizations that have suffered data problems. Therefore, ISâs are important in ensuring that the organization can be able to gain optimum maximum benefits in the business. This is carried out through processing all the data in the organization so that the company can be able to produce data that is important in running its business. Effectiveness of the business can only be ensured through producing more informati.
1Running head CHANGE MANAGEMENT6CHANGE MANAGEMENT.docxaulasnilda
Â
1
Running head: CHANGE MANAGEMENT
6
CHANGE MANAGEMENT
BUS Week 1
Student name:
Student number:
Professors name:
Introduction
Technology has and continues to change the way businesses are transacted over the world. Implementation of information management systems, security control systems, order placement systems and online payment systems are some few examples of how technology is impacting business processes. While technology remain to be used as a key to creating a competitive advantage over ones competitors some technology system are not the best to be used in any business setup. McDonalds is one of the biggest fast food restaurants in the USA and in the world (Mathur 2017).
The restaurant serves the biggest population in the USA and in majority of the countries they have opened branches. The interesting part of the company is how they have managed to create a strong relationship with customers establishing long lasting loyalty. Also the company is able to meet the ever changing customer demands through ensuring that they respond to customer complains on their social media platforms within the shortest time possible. By ensuring they offer quality to the customers the company management have opted to be part of service delivery in ensuring effectiveness in the supply chain.
Over the recent past the company has mean able to digitize its activities by ensuring that they have a central information system whereby all customers' information and orders are received. While this is a very good initiative it is important for the stakeholders to realize that information systems can fail any time either because of power failure, intrusion by malicious people or even a natural disaster. This calls for a change which can be achieved only through reviewing the existing systems. There are several considerations to make when making a decision of whether to change an information system or to maintain the current one. Some of these considerations are:
Flexibility
Can the system be able to cater the changing business environment and customer needs? If the system is unable to accommodate the developing and growing environmental demands then a change is necessary.
Time management
One of the very crucial aspects of information system is time management. Any implemented system should enable users to spend less time that they used to spend prior its implementation.
Accountability
Accountability results to integrity. Systems should ensure that they are accountable and cannot be manipulated to favor either managers or supervisors Reliable The system must be reliable in delivering the best with the working environment. This means it must be able to function as it is intended to.
In McDonalds there is an integrated information system which is integrated and is accessed from one point. This mean all orders from different locations are sent to this central location where they are analyzed and processed for delivery. As we discussed earlier this is ...
Types, Importance, impact of Information systems
Data
Data vs Information
MIS
Importance of MIS
Impact of MIS
Need of MIS
Outputs of MIS
Business objectives of Information systems
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
Â
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
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The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesarâs dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empireâs birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empireâs society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
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What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
How to Create Map Views in the Odoo 17 ERPCeline George
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The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
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This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as âdistorted thinkingâ.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
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Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
How to Split Bills in the Odoo 17 POS ModuleCeline George
Â
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
A descriptive analysis of McDonald s Information System..pdf
1. 1
Analysis of Information Systems
used by McDonaldâs LLantrisant,
South Wales
By SHIBIN BABURAJ PAUL
2. 2
MSc Management BS4S04
Management Systems and Financial Information for Decision
Making.
Analysis of Information Systems
used by
McDonaldâs LLantrisant, South Wales
Name: SHIBIN BABURAJ PAUL
Student No. 09159525
Course: MSc Management (Feb/14 intake)
3. 3
Executive summary
McDonaldâs a very large international food chain with millions of employees and thousands
of stores around the globe. The organisation had very humble beginning at Chicago in early
1930s.This report is regarding the information systems that is currently used in Llantrisant
McDonaldâs restaurant. The same system is applicable for most McDonaldâs restaurant
around UK.
The report clearly identifies the requirement and necessity of information systems.
Furthermore, it also identifies different types of information management systems exist
within the store.
Importance of POV, MIS and MYS and its contribution towards successful decision making
for a better business performance is also elaborated in the report.
Towards the end of the report, challenges such as power failure and crashing of systems are
also mentioned. Suggestions are made to avoid such challenges are also mentioned towards
the end of the report.
5. 5
Acknowledgements
The author wishes thanks for the support and permission given by management of Llantrisant
Mc Donald's restaurant, to help write a report on the Information System used by the store.
The author works at the same store since 2012 up until today.
6. 6
Introduction
McDonaldâs in an international fast food chain. The company was originally started by two
brothers by the name Mac and Dick from Chicago USA in 1937. With thousands of stores
and millions of employees around the world, McDonaldâs now, is very large organisation.
The goal of the organisation is to become the most desirable restaurant for people to come
and eat. For this purpose the organisation pays great attention towards quality of service and
their products.
The company had come up with a set of rules, regulations and management styles for all the
stores around world, to stay profitable and relevant. The McDonaldâs use a handful of
different types of information systems that can help, each individual stores to make
appropriate decisions from forecasting to managing stocks. The information provided by the
MIS (management information system) is the foundation of successful decision making
(Kelly, 2009). Most of these information systems are integrated to the store and mostly work
in real time by tracking different details within the store. A set of software provided by the
organisation helps the management within the stores to keep hold of all kind of information
systems.
The management information system executed within the store enables collection of data,
handling, storing and disseminates the relevant and appropriate date to the management to
support the operations within the store (Laudon and Traver, 2013).
INFORMATION SYSTEMS
There are mainly five different types of information systems. They are TPS or Transaction
Processing System, Office Information System, DSS or Decision Support System, MIS or
Management Information System and Expert System. However, apart from these main
systems McDonaldâs also possess handful of few other modern systems. These include MYS
or made for you system, Hyperactive Bob System (HBS), Point of sale System (POS), Touch
Interface Operating Systems (TIS (Laudon and Laudon, 2008) (system, 2014).
Transaction processing System (TPS)
TPS system is designed to capture and analyse the information that is generated during
restaurantâs day to day transactions. It is done when transaction between two people occurs,
data is collected regarding the transaction and then processed and this is called âtransaction
processing.â Transaction process concerns with collection, storing, altering and retrieval of
data regarding transaction within the organisation. TPS system comes in very handy for
purposes such as payroll, maintaining employee record and payment of employee. In most
7. 7
cases the information held within the TPS is safely kept and well protected because it
contains information regarding money which is very precarious to the organisation. TPS also
help the McDonalds to maintain the details of their suppliers, the quality and quantity of their
products, and lastly the invoice amount. This system helps to minimise the difficulty that the
employees could face by doing things manually.
Office Information system
Office information system is basically an information system that uses a collection of
hardware, software and networking systems to improve the work flow and improve the
quality of communication among the employees it is also knows as office automation.
Computers and other modern electronic gadgets are used to perform tasks and collect
information rather than doing things manually. This saves a lot of time and man power. It is
also used to send information such as emails, documents and graphics electronically to a bulk
of employees at a time. McDonalds restaurant uses a variety of electronic devices such as
computers, electronic clock âin system, networking devices, cameras, time keepers,
electronic order screen etc.as the part of office information systems.
Decision Support System (DSS)
When McDonaldâs started to expand years ago, the organisation thought of improving the
market by introducing modern technology for helping the management making right
decisions by analysing a large amount of available data. Decision Support System is designed
to analyse the available information, with respect to different factors with in the restaurant
and come up with possible options or choices that the management of the store can decide on.
For this particular system, even though electronic devices such as computers are used, the
ultimate decision is made by a human being. However, the computers and the software saves
a lot of time and enables the management make quick decisions on different matters as it is
important for a successful business (Laudon and Traver, 2013).
Managing Information system (MIS)
Management is essential for any type organisation regardless their size or complexity. MIS is
a very common information system used by many organisation .Management information
system is a system that is designed to support and run the organisation efficiently and
effectively, by providing essential information at right time. The MIS depends on three
primary resources for information.
* Technology
*Information
* people
The people are considered as the most important resource within the organisation on the
8. 8
belief that, without people there would be no business because people are the customers. The
main three types of information that is generated by MIS include, detailed information,
summary information and exception information. The decision made by the help of MIS
system is used on a daily basis on multiple functional areas. MIS is used to produce list of
labour, their working hours and in some cases, it can be used to generate a report on monthly
expenses for comparison purposes. The Management Information System also help the
management and staffs of the McDonaldâs restaurant to forecast and prepare for their future
by understanding the performance of the business. There is a list of criteria to choose
information that can help in the process of decision making. They include, required
information, source of information, reason why a particular source information is considered,
the format and mode of information etc. MIS generally used in McDonaldâs restaurants for,
Financial Management, Inventory management, Technical Foundation, Asset Management,
Forecasting, Time and Expense management, Procurement etc (Laudon and Laudon, 2008).
The information based on the decisions made by MIS system is used to guide the employees
and staffs by letting them know, what to expect and how to handle different situations
(OâBrien and Marakas, 2008).This enables McDonaldâs to get a competitive advantage over
other fast food restaurants.
Expert System
Expert system is a type of information system that is designed to capture and store
information, using various electronic devices for human reasoning and decision making
process (assisting human decision making). This is very similar to the functioning of MIS
(Tenkanidyur, 2014).
Made For You System (MYS)
Made for you system is a type of information system which was, first introduced to
McDonaldâs restaurants in 1998 across USA. In MYS modern technology is utilised to
operate the functions within the restaurant. It starts as soon as an order is made, it appears on
the kitchen screen in the appropriate workstation (there are different workstations in the
kitchen such as grill side, chicken side, fries etc.). This systems also allows to store
information regarding the quantity of each product that was sold, the hours a particular item
was sold mostly etc. These information can be used to forecasting and preparation for another
similar day. However, the MYS is mainly used to raise the productivity and to guarantee
customer satisfaction by providing quality fresh products. The MYS also plays a vital role for
the better communication between the front counter and kitchen staff.
Hyperactive Bob System (HBS)
Hyperactive Bob System or HBS is a simple information system which provides very vital
information for the staffs and employees of a restaurant. HBS basically is nothing more than
few roof mounted CCTV cameras and few appropriately placed television screen connected
to the camera. The cameras are fixed outside the restaurant, and the screens are at different
stations inside the kitchen (generally only 2 screens inside the kitchen), there is one screen
inside the office as well. The cameras scans for incoming vehicles and the visuals are
9. 9
transmitted to all screens simultaneously in real time. On viewing the traffic the staffs and
kitchen employees start to prepare for the orders. For example, if there is a visual showing a
huge number or cars coming in through the âdrive in throughâ section or parking in the
âparking lotâ. Kitchen staffs will ensure everything is ready, as soon as orders come in.
For this purpose they make sure, there are enough frozen food in their freezers, buns sauces
and packing materials all are ready. In some cases, employees are re-arranged by staffs
according to the speed and ability to perform at busy environment. The same system is also
used to find out how many cars has gone through the âdrive in throughâ section and parked at
the parking lot. These information is later used to forecast what kind of business to expect on
similar days or situations (Tenkanidyur, 2014).
Scale of Point system (POS)
A cash register can be regarded as a primitive form of POS system. The main drawback or
limit of a cash register is the fact that in can only monitor cash flow. This is where the POS
system comes in handy. POS system can categorize data into sales by type, taxation status
and provide the information regarding inventory as well .POS system functions by using a
combination different hardware and software. In most case it requires, manual data entry
however, it can functions using a scanning device, but it is not possible with the current
operation system that exist within the restaurant.
In McDonaldâs restaurant POS system is attached with in the computerised electronic cash
registers, which are capable to read and process electronic cards such as a debit card easily .It
processes and stores vital information and it can retrieves data or transmit information to the
main computers, when it is necessary for decision making purposes. Apart from the
electronic cash registers there are other electronic mobile devices, which are also used for the
same purpose, but from the outside of the store. They are usually when there is huge number
of cars within the âdrive-in throughâ section. McDonaldâs POS system is designed to reduce
and avoid complex data clogging up and causing confusions to an inexperienced staff. An
inexperienced part-time staff might be able to perform the transaction on a sophisticated
menu in a matter of seconds.
The POS system is mainly used to ensure customer satisfaction by increasing the speed of the
process and reducing the possibilities for the error. POS and MYS works together for
maximum efficiency within the kitchen. Every input that is comes in, POS helps to covey
them to appropriate workstation instantaneously. It enables the payment due and also shows
the time duration after an order is made, this enables the staff to understand if any customer is
waiting on something or not (O'Brien and Marakas, 2008).
Nintendo DS System
Nintendo DS System is an electronic training tool used to train new employees
when they join McDonaldâs. The same system is used to record the progress of each
individual employee as the time go though. There are designated crew trainers who evaluate
each employees to understand their capabilities and skills. They conclude their evaluation
either suggesting improvement or showing satisfaction on each employees. This data is
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initially recorded in paper and then stored over internet and made in accessible for the
particular employee and the management. By this management will be able to take
appropriate actions, for example, if an employee require more training, he/she can be given
more training. If someone is outstanding can be trained for promotion such as a crew trainer
or a manger. This system helps to save space and time by not requiring to storing lot of paper
works and time by enabling the easy access of information online immediately online
(profile, 2014).
Touch-Interface Ordering System (TIOS)
This a very new system that has the potential to transform the fast food industry. Even though
this particular system still havenât reach Llantrisant branch it is available for customers at
Cardiff branches and therefore the author beliefs it must also worth mentioning.
This is a machine looks very similar to an ATM or a ticket machine at railway station. The
machine allows the customer to make an order by selecting the desired item on a touch screen
and pay for it debit or credit card to the slots attached to it. McDonaldâs believes this will
help them to reduce the labour cost, and very recently the organisation decided to fit 7000
such machines around UK (Tenkanidyur, 2014) (LiveScience.com, 2014).
THE MAIN CHALLENGES FACED BY MCDONALDS MANAGEMENT SYSTEMS.
Application of modern technology for management purposes can never guarantee of being
free of problems and challenges. One of the obvious problem that has the potential to bring
down the whole functioning of the restaurant is to do with power. The author recalls such
experiences while working at the restaurant. If power fails, obviously it brings down almost
all the electronically managed processes within the restaurant. So this will negatively affect
from the payment system in the front counter, and put and completely stop the
communication processes within the kitchen. When both POS and MYS not working it is
impossible to know whatâs really happening (Kumar, 2009).
.
In the occurrence of such events, Llantrisant McDonaldâs have no options, but to close both
âdrive âin throughâ section and the main doors of the restaurant until the system is back up
and running. No more orders will be taken, however, if there is any standing order that will
be done. The managers and try to find the source of the problem so that they can restart the
whole system. There are emergency numbers provided by the organisations for
troubleshooting purposes in such an event. In case if there is no progress for more than 15
minutes, the crew will be asked to leave the kitchen premises and wait in the crew room, until
the system restarts.
One of the other problem is the difficulty in identifying the errors within the management
systems, when that require technical ability. In some cases some staffs are not sure what to
do, if an employee havenât received the payment or if it goes to a wrong person due to a
mistake or error made by themselves. In cases like this the data entry process stops can only
be resumed by someone who has technical knowledge. McDonaldâs still use windows xp and
11. 11
windows actually stopped updating this particular operation system, from the beginning of
this year 2014.Sometimes these main computers will crash when they overwhelm with data,
bringing down all the other electronic management systems.
Recommendations
McDonaldâs need to consider on updating their main computer which runs on windows xp
with a new and more powerful computer with a latest operation systems. This will save time
and money wasted by the old computer keep crashing during peak times.
Implementation of content management system will enable not only to maintain the data but
also to share it around the world CMS McDonalds, 2013). It might be also likely to take care
the difference in the language, speed of business operation for the personalisation of MIS
(McDonaldâs Cooperation, 2006).
The forecast is currently done at Llantrisant McDonaldâs just by looking at the sales of same
day from last year. It is more like a random guess, there are several factors that can change
this idea of expected sales from last year. This can be changed by considering other factors
such as climate (generally more people visit restaurant on a sunny day), local events (football
match, festivals attract more people to restaurant).
Conclusions
It is very obvious to understand the management systems used by McDonaldâs restaurant, is
very helping and effective part of the operation of the store. McDonaldâs is growing industry,
and it is willing to adopt new tools and styles of management that are more effective than the
contemporary ones. The decisions made every day at each McDonaldâs stores will have its
significant consequences and after effects on the business performance. The report has clearly
identified the problematic areas, corresponding to the contemporary style information
systems, it also suggests new methods and ideas to avoid such problems. A combination of
well-trained staffs and by suitable technological advantages, McDonaldâs can grow up to its
dream for becoming the most desired restaurant for the people.
12. 12
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