1. Define key performance indicators linked to strategy, such as market share, revenue, and profitability by country and product. 2. Implement a centralized MIS system using online and mobile reporting tools to provide transparent access to metrics across locations. 3. Establish processes for consistently capturing, analyzing, and reporting performance data from all business units to enable benchmarking and informed decision-making.

2.  Management:
2
Word “management” identifies a special group
of people whose job is to direct the effort and
activities of other people toward common
objective.
Information:
Information is a data which is genrated from raw
data.
System:
A system is a group of interrelated components
working together toward a common goal by
accepting inputs and producing output in an
organized transformation process.

3. MIS is also knows as Information Systems/
Information and Decision Systems/ Computer-
Based Information Systems.
Definition of MIS:
MIS is defined as a system which provides
information support for decision-making in the
organization.
MIS is defined as an integrated system of man
and machine for providing information to the
operations, management & decision-making
function in the organization.

4. Following are activities performed during information System processing:
1. Handling of voluminous data
2. Confirmation of the validity of data & transaction
3. Complex processing of data & multidimensional analysis
4. Quick search & retrieval
5. Mass storage
6. Communication of information system to the user on time
7. Fulfilling the changing needs of information
Formal system should exist to handle all above mentioned things. Hence,
MIS uses computer technology to deal with information.

5. 1. Increasing complexity of business activity
a) International economy
Firms of all sizes are subject to economic influences that
can originate anywhere in the world. Such influences can
be seen in the relative values of the currencies of each
nation, where purchases are made in those countries with
the highest currency value.
b) Worldwide competition
Competition exists on a worldwide scale. Its effects can be
seen in the imports from foreign countries.
c) Increasing complexity of technology
Technology is used everywhere in business. Examples are
bar code scanners, computer based airline reservation
systems, automated teller machines, factory robots ..etc.

6.  d) Shrinking time frames
All phases of business operations are performed more
rapidly than ever before. (telemarketing, electronic
sales orders, “just in time “ delivery of
raw materials ..etc)
 e) Social constraints
Some products and services are found undesirable by
society. Therefore, business decisions must be based
on economic factors, but social costs and payoffs must
be considered as well. Plant expansion, new products,
new sales outlets and similar actions must all be
weighed in terms of their environmental impact.
2. Improved computer capabilities
a) Size
b) Speed

7.  Management Information Systems are primarily concerned
with the delivery of information (both internal and external) to
organizational members from the shop floor workers to the
management.
 The purpose of MIS is to help the smooth running of the
business by providing information on the firms data (such as
accounting figures) employees from different levels will then
evaluate this information so that decisions can be made to
ensure that the business remains competitive and successful.
 MIS have been created to support the whole range of business's
administration and regulatory activities and can be seen in all
parts of the world and in all types of industries both public and
private sector.
 In the US, for example, the National Drivers Register has MIS
facilities to report on driver license details, such as all those
within a given state whose license has been revoked or
suspended

8. Data
Capturing
Data
Processing
Reporting
Control
Support
Decision
Support
Data Storage
and Retrieval
Modeling &
Simulation

9. The efficiency with which these modules interact will
determine the effectiveness of the MIS. Some system are:
Data Capturing Model
The data capturing model is responsible for the collection
and capture of data that needed to produce the
information.
This module will vary according to the volume of data and
the complexity of data that needs to be captured.
E.g. Bar Code
Data Storage (retrieval) Module
This module is responsible for storing the data
capture in the previous module.
The data must be stored such that it remains intact
and it is easily retrievable for processing.

10. Data Processing Module
 This module is responsible for storing the data captured
into usable information.
 A variety of processes may be used to combine the data
into information.
 For E.g. in small org. manual processes may be used
notebooks, register, calculators.
 In large org,it may take an entire department to process
the information.
Information Reporting Module
 This module is responsible for converting the output from
the Data Processing Module into meaningful information.
 This module thus take the processed data and lays it out in
a readable or usable form.
 Computer may be used for both, the Data processing and
the Information Reporting modules, or for either one of
them, or for neither, depending on the size of org.

11. Decision Support Module
 This module is designed to help the manager make a
decision based on the information presented .
Control Support Module
It enables the manager to keep control; over various
facets of the business. This module is generally
based on a feedback mechanism, which provides
information to the manager on what is
happening within the system and allows the
manager to make change during the process to
achieve the desired result.

12. Modeling and Simulation Module
This module makes it possible for a
manager to see the future of consequence
of present actions.
Thus, a marketing manager may desire to
know what would happen if he dropped the
price of a product by a certain amount.
Past data is used for forecasting the future
data.
This module is used basically to enhance
the growth of the business, If a manger had
no such model or simulator, he may be
forced to actually take the action after
which it would be too late to take corrective
action.

13. 1. Ensures that appropriate data is
collected from valid sources,
processed and passed to needy
destinations.
2. Satisfies the needs through Query
Systems, Analysis Systems, Modeling
systems.
3. Helps in strategic planning,
Management control, Operational
control & Transaction Processing.
Hence, MIS plays a vital role in management, administration &
operations of an organization.

14.  In Operational Management
Day to Day operation of the business.
It needs information on day to day basis to
perform the operations.
Mis provide such information on a daily or even
hourly basis to the Operational Management to
enable it to control the operations.
 In Middle Management
o Concerned with short term goals, problem
solving, progress monitoring and short term
target setting.
o In Top Management
o Long term growth
o SWOT
o Company goals and objectives

15. 1. With a good support of MIS, marketing, finance, production &
personnel management becomes more efficient.
2. MIS gives better understanding of business.
3. A two-way communication flow is greatly enhanced by MIS.
The management freely tells its employees their jobs, and the
ways and means in which they are to accomplish the tasks
entrusted to them. The employees also in turn discuss their
doubts, concerns and problems.

16. Every person in organization is the user of MIS.
• Generation of data
• Searching for a data
• Submitting it higher level managers
User tools
Clerk
Officer
• Integrating data
• Analyzing data
• plays the role of decisions maker &
planner
Action-oriented
information tools
Executive
Manager
• Strategic planning
• Decision Making
Decision making
tools
The users of MIs use GUI, multimedia, imaging, internet to make use of
MIS efficiently.

17. Environment
Management
Goal Setting
Planning Organizing Staffing Directing Coordinating Controlling
Information Support
MIS

18.  XY Trading Limited is a young and dynamic exporting company in the mobile
market. The company has been growing very quickly since they had a
breakthrough with their initial product in 2002. Since then the company has
developed a number of new and ancillary products and has successfully
managed to commercialise these products in Ireland, the UK and across the
main markets in Europe. XY Trading has a manufacturing plant and sales
office in Ireland, and a mixture of direct sales and channel partners in the UK
and Germany. The additions of the UK and Germany outlets to the company
were achieved through acquisition; both transactions were successfully
completed in 2011. The company is keen to take advantage of their designs
and new products but are already beginning to see competition increase in
their current markets. The management team have been discussing, more and
more regularly, the challenges that they are experiencing associated with
identifying and understanding the most important measures for their
business including individual product profitability, country product
penetration, customer turnover and profitability, market shares… to-date
there has been a lot of debate but a lack of decisions.

19. XY Trading does not currently have a formal MIS / Performance
measurement system (or methodology) that covers all areas of
the organisation, including manufacturing and sales. The main
challenges that the company face, from an MIS and company
performance management perspective, include: • Company
performance has been measured and managed through excel,
with differing approaches and understanding across the various
business units and countries • There is now a distributed
management team and goals and tracking of goals and objectives
is not transparent • There is a growing number of employees
involved in developing reports and clarifying reporting / report
definition ambiguities across the company • Country and
Business Unit performance is difficult to compare and overall
company performance is also difficult to measure and forecast

20.  What approaches should be considered by the management
team to create an effective performance management and
reporting capability for the whole organisation – concentrating
on people, process and technology?
 • How should they go about linking performance metrics to
company strategy, which includes moving into additional
markets in America? • What key areas do you believe they should
focus on for metrics, across the whole business?
 • Given the distributed nature of the workforce (manufacturing
and sales teams) how could online / mobile reporting tools
support the organisation?