It is not enough for one to know 'what' to say. The 'how' to say it plays a greater role in communication. Our intended message can become befuddled and muddled to the minds of our readers or listeners. Messages are conveyed in various forms. Practically everyone is into verbal communication most of the day.
Written communication involves extreme care in its presentation. We and the organisations that we work with are judged according to our written communication in the form of texts, brochures, advertisements, vision and mission statements. Sentence structure is the substance of written communication. Sentences that are monotonous put off any reader easily. Sentences need to be injected with vim and vigour. The variety of sentence structures provides the life that we need in our written communication.
A fancy display of our organisation's achievements are not sufficient to convince our would be customers. Clear cut solutions as to our customers' needs are more important. These solutions must be shown in well thought out written language.
The Effective Communication training programme prepares one with the necessary skills to fulfil that need.
It is not enough for one to know 'what' to say. The 'how' to say it plays a greater role in communication. Our intended message can become befuddled and muddled to the minds of our readers or listeners. Messages are conveyed in various forms. Practically everyone is into verbal communication most of the day.
Written communication involves extreme care in its presentation. We and the organisations that we work with are judged according to our written communication in the form of texts, brochures, advertisements, vision and mission statements. Sentence structure is the substance of written communication. Sentences that are monotonous put off any reader easily. Sentences need to be injected with vim and vigour. The variety of sentence structures provides the life that we need in our written communication.
A fancy display of our organisation's achievements are not sufficient to convince our would be customers. Clear cut solutions as to our customers' needs are more important. These solutions must be shown in well thought out written language.
The Effective Communication training programme prepares one with the necessary skills to fulfil that need.
Management CommunicationManagement Communication .docxinfantsuk
Management Communication
Management Communication 11
1. Explain effective communication norms in a business setting
The idea that people need to have feedback, appreciation and information is a good basis for understanding how and why excellent business communication is important and compelling for success. In fact, not only do they need it for appreciation, they need it to continue to be effective and be successful. If we do not give feedback and communicate we will lose our influence and cut into creating successful results. Some of the basic business communication norms include responding to business needs. These needs include returning phone calls, following up on a request, listening intently, appreciative communication, and clear communications with details and directions, doing what you say you will do, remembering what is important to them, and valuing what is most important to them (Thompson, 2009).
Our communication styles and methods are being stretched to the limit by email, technology, lack of time and demands on our ability to do so much in our days.
Email – not only should you be returning emails in a timely way, but you need to set the context each and every time of why the email is important and what information it is that you want to deliver.
Cell phones – the ring tones that are available now are fun outside of the office, networking situations, client lunches, etc. Put them on vibrate or shut them off. Take and make calls when you are with people sparingly. Most people are not interested in listening to your conversations no matter how stimulating you think they might be.
Returning phone calls –Whether you think you have time to return the call or not, find out what people need, make sure you are clear on whether you can help them or not and then get back to your own work. People who return phone calls are trusted and respected. You do not need to make the calls long.
Handshake, body language and eye contact – ask a friend to shake hands with you and then ask them to give you feedback. Firm is good. Learn to look at a person when they
are speaking. A good part of our non verbal communication is our body – watch what your body is saying about you.
Business cards – get one and have them with you at ALL times. Do include an address, email and phone number. Name and what you do – a title is very good. If your company does not provide a business card, get one for yourself anyway.
2. Describe the role of interpersonal communication both as a manager and as an employee. What specific techniques have you used to overcome barriers to communication? Be sure to specify your role in the communication.
Role of Interpersonal Communication
Interpersonal communication plays a vital role in the business organization, is essence without communication one can't think of the existence of organization in real world. Followings are t ...
By the end of this presentation, you will :
-Understand the process of effective communication
-Know the barriers to communication
-Know the various techniques of listening
-Understand and be able to use effective probing techniques
-Be able to use mechanics of good writing skills
-Develop an understanding of good practices in writing emails able to prepare effective presentations
3. COMMUNICATION FOR CUSTOMER SERVICE . INTERACTIVE COMMUNICATION: in customer service there are 2 main functions of communication: 1. DIRECT INFORMATION SERVICE. In this situation informants (senders) need the client to be communicative and capable of expressing his/her needs clearly. You can use different mediums, from words to written documents or Internet. 2. COMPLAINTS AND ENQUIRIES SERVICE In these situations it is important to establish a verbal communication and that the data and documents of the case are registered in written language . Someone who wants to work in a hotel has to take into account that establishing a clear, fluent and appropriate communication is fundamental to obtain good results. Establishing the right channels in the customer service department is one of the most important tasks of the service.
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5. 1. A uditory communication. Messages are perceived through the sense of hearing. Words, music, sounds and noises take part in this type of communication. In the hospitality sector we can establish auditory communication through different media according to activity and objectives: Direct conversation or face to face communication Phone conversation Radio broadcasting, etc.
6. 2. Visual communication. Messages are perceived through sight. Sign, gestures and images are very important when communicating. There are different media: Letters Contracts. Labels Slides, etc . Complaint forms Invoices Leaflets
7. 3. Tactile communication Messages are perceived through the sense of touch. Affection is conveyed through tactile sensations. Shaking hands or tapping someone’s shoulder can have positive or negative effects, so it is necessary to be very respectful in this matter and know cultural conventions. There are different mediums: Braille Touching someone, etc. Greetings at meetings and negotiations
8. 4. Multichannel communication Messages are perceived through different senses at a time. There are different media through which this is possible: Tv Video Computer
9. 3. TYPES OF COMMUNICATION according to the people involved Human communication is the field dedicated to understanding how people communicate. It may be broadly classified as, a ) Intrapersonal Communication : people communicating among themselves (e.g. daydreaming, reading aloud) b) Interpersonal Communication : people communicating with others. c) Group Dynamics : communication within groups d) Organizational Communication : Communication within an organization e) Cross cultural communication : Communication across cultures
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11. According to Dr. Steele, the precondition for lies in effective communication. The 7 preconditions for success : (Dr. Steele, 2006) 1. Pay Attention : Always pay attention when someone communicates. 2. Mutual Needs : All Communication is based on mutual needs. 3. Circular communication – All communication is circular in nature.( e.g. Giving feedback based on actions or deeds) 4. Communication is language based : For example, in the field of technology we may have a problem where the managers do not understand technical jargon. 5. Purpose : It is necessary to know the purpose of communication in a conversation. Knowing the purpose provides a better focus. 6. One needs to be cooperative but not competitive 7. Human communication is an art and not a science. success
12. PRACTICE 4 What does the picture refer to? What type of communication is it?