This document provides an overview of Microsoft Dynamics 365 business applications and how they have evolved from earlier CRM, ERP, and SFA systems. It discusses how Dynamics 365 applications integrate data across operations, engage customers, empower employees, and optimize business outcomes using artificial intelligence and the Microsoft Power Platform. Demo sections show videos and explore Dynamics 365, Power Platform, and Microsoft Learn documentation to learn more about Dynamics 365 business applications and capabilities like sales insights, customer insights, fraud protection, and mixed reality tools.

1. Microsoft.com/Learn

3. Microsoft Dynamics 365 + IA /MR
• Juan Rafael
• Technical Manager Dynamics 365 FO +
CE + Retail
• @jlc_rve

4. Evolution of CRM and ERP to Business Applications
 Industries in Transition
Mainframe
Database
Marketing
CRM, ERP and SFA
Cloud based CRM
Dynamics 365

5. Industries in Transition
Industries in Transition

6. Demo
 Play Video: https://youtu.be/gbHNb-N3uAY

7. Digital Transformation
Data
+
intelligence
Optimize
operations
Transform
products
Engage
customers
Empower
employees

8. Digital feedback loop
Optimize
operations
Transform
products
Engage
customers
1
Data
Capture digital signal across business
2
Intelligence
Connect and synthesize data
3
Action
Improve business outcomes
Empower
employees
Data
Data +
intelligence

9. Demo
 Show and explore and explain different areas of
 https://Dynamics.Microsoft.com
 https://Experience.dynamics.com
 https://powerplatform.microsoft.com/en-us/

10. Overview of Dynamics 365 Business Applications

11. Why Microsoft Business Applications?
Dynamics 365 Business Applications are:
 Adaptable to match companies' business requirements
 Extendable to tailor each specific company’s needs.
 Integrated with Microsoft Power Platform and 3rd party applications from AppSource.

12. + Office 365+ LinkedIn + Partner Solutions
Dynamics 365
Patients
Merchandise
Trade
promotion
Planograms
Device
data
Forecast
Equipment
maintenance
Accounts
Opportunities
Service
requests
Orders
Support
case
Shipments
Meetings
Documents
Calendar
Email
Tasks
Message
People
Storage
Relationships
Skills
Professional
contacts
Job History
Human
Resource
UNIFIED P RO CES S ES AND DATA

13. INTELLIGENT
 Need slide with this image

14. Demo
 Show and explore https://docs.microsoft.com for learn content
related to Dynamics 365 business applications and Microsoft Power
Platform

15. What is AI?

16. Dynamics 365 Sales Insights

17. Dynamics 365 Customer Insights

18. Dynamics 365 Customer Service Insights

19. Dynamics 365 Virtual Agent for Customer Service

20. Dynamics 365 Market Insights

21. Dynamics 365 Fraud Protection

22. Dynamics 365 Product Insights

23. Connected Store

24. Mixed Reality

25. Mixed reality

26. Mixed reality spectrum

27. Dynamics 365 HoloLens

28. Dynamics 365 Remote Assist

29. Dynamics 365 Guides

30. Dynamics 365 Product Visualize

31. Dynamics 365 Layout