The document provides an overview of Customer Relationship Management (CRM) and highlights Microsoft Dynamics 365 as a leading cloud-based business application platform. It outlines the evolution of Microsoft CRM software and emphasizes the flexibility and modular nature of Dynamics 365, which allows businesses to customize their CRM and ERP needs. Additionally, it introduces Soluzione, a certified Microsoft Gold Partner, specializing in Dynamics 365 services and other technology solutions.

1. https://www.solzit.com/

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AGNEDA
 What is a CRM?
 What is Dynamics 365?
 About Dynamics 365 CRM
 About Soluzione
 Contact Us
www.solzit.com
solz@solzit.com
+91-9926791901

3. What is a CRM?
• Customer Relationship Management, better known as “CRM” is the platform
through which an organization maintains all interactions with its customers in a
Unified Platform for better traceability and streamlining of communications
• Over time, the spectrum of CRM software has evolved such that organizations
are now using it for also managing interactions with different vendors, partners
and other business associates transforming it into the communication hub for all
associated parties, be it for sales, purchase or distribution
• Typically, these “interactions” are driven by the following business processes:
Marketing, Sales, Service, Support and Feedback
• Nowadays, a wide range of CRM software like SFDC, Oracle NetSuite, ZOHO, etc.
are available for businesses of all sizes and types. Amongst these, Dynamics 365
from Microsoft has gained the highest level of popularity in recent times.

4. What is Dynamics 365
• Dynamics 365 is the cloud-based business application platform from Microsoft
• In 2003, Microsoft Business Solutions Customer Relationship Management 1.0
was launched as the first CRM software from Microsoft that later evolved into
Microsoft Dynamics CRM 3.0 in 2005
• At this point in time, Microsoft was offering a wide range of software applications like AX,
NAV, GL, etc. that were catering to different business needs and were directlyindirectly
under the “Dynamics” branding
• With the new era of Cloud-based services, Microsoft unified these applicationsservices
under the Dynamics 365 (D365) catalog which addresses to various CRM and ERP needs
• Microsoft makes D365 available in subscription-based model where companies
get the flexibility to choose the different modulesservices of Dynamics as per
their needs.

5. What is Dynamics 365 …continued
• Applications of Dynamics 365 are available in the following Licensing brackets:
• Dynamics 365 Business Central
• Dynamics 365 Commerce
• Dynamics 365 Customer Service
• Dynamics 365 Field Service
• Dynamics 365 Finance
• Dynamics 365 Guides
• Dynamics 365 Human Resources
• Dynamics 365 Project Operations
• Dynamics 365 Remote Assist
• Dynamics 365 Sales
• Dynamics 365 Supply Chain
• Full details of Microsoft Dynamics 365 licensing can be found here: Click Here

6. About Dynamics 365 CRM
• Microsoft does not offer any specific software labelled
as a “CRM” from its Dynamics 365 set.
• However, applications like Sales, Marketing and
Customer Service act as the primary blocks of
formulating a Dynamics 365 CRM
• The approach allows organizations to have a more
granular control in choosing a minimalist or a full-sized
CRM and even the flexibility to have the CRM
extended into full ERP by simply addingremoving
components from their Microsoft 365 subscription
• On top of this, the biggest flexibility of Dynamics 365 is its ability to be altered
(customizedextended) according to the needs of a particular business

7. About Soluzione
• Soluzione is a Certified Microsoft Gold Partners specializing in D365 CRM with
end-to-end services for its DevelopmentCustomization, Implementation,
Techno-Functional Consulting and Support since 2011.
• In the Microsoft spectrum, our team also specializes in PowerBI, PowerApps,
MS Flows, Azure, MS 365, SharePoint, .NET Core, etc. and in Non-MS Stack we
have extensive experience in M.E.A.N. Stack and automations via UI Path RPA
and Web Development using WordPress , PHP , HTML , CSS along with Business
Portfolio building SEO SMO ORM and Digital Marketing services
• Our client base spreads across multiple geographies of North America , Europe ,
South America , Oceania and Asia belonging to variety of Business Domains like
Education, Insurance, Transportation, Finance, Healthcare and more.
• Our motto is “absolute solution for your business” where we strive to deliver the
productservices best suited for your business needs in a Quality Driven, Cost
Effective and Time Efficient way.

8. Write to Us: Email: solz@solzit.com
Call Us: USACAN: +1-800-860-6531
INDIA: +91-99-267-91-901
AUSTRALIA: +61-291-882-143
Visit Us: Website: https://www.solzit.com/
LinkedIn: https://in.linkedin.com/company/soluzione
Facebook: https://www.facebook.com/soluzioneit/
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