1. AMJAD A. MUHTASEB
Houston, TX 77062 amjadmuhtaseb@gmail.com
713-884-5518
SUMMARY
An energetic Operational and Project Manager with over 20 years of experience in diverse work environments.
Expertise in designing and implementing quality improvement and process automation solutions that achieve
operational excellence. Recognized as an innovative professional with strong skills in analyzing, communicating
and complex problem solving in fast-paced environments. Solutions-driven visionary with the ability to motivate
others to high levels of performance. Proven record of accomplishment of building and managing teams that
consistently meet desired objectives. Key competencies include:
 Project Management  Lean Six Sigma  Logistics Management
 PMBOK  Business Analyst  Information Management
 Scrum Agile Methodology  Business Process Improvement  Root Cause Analysis
 SDLC  IT Infrastructure and Support  Process Automation
PROFESSIONAL EXPERIENCE
BUSINESS QUALITY IMPROVEMENT SYNERGY 5/201 0 – PRESENT
Project Manager
• Lead an online healthcare software development project using Scrum Agile process. Interviewed client and
other stakeholders to assess needs and established project Requirements. Investigated HIPPA regulations
regarding the project. Set up budget estimations and feasibility study. Supervised daily project activities.
• As a project manager, lead the relocation of a youth center from a 2,200 sq. ft. space to three acres with a new
15,000 sq. ft. building. Throughout the project, PMBOK methodology was implemented to monitor cost and
mitigate risks. Project was completed on-time and under budget.
• Modeled and mapped school’s fundraising process, segmenting it both by donor type and by school area they
are involved in, to improve its ability to pinpoint and involve donors in the school which resulted in raising over
$500,000.
• Completed a process flow case study for a real estate firm, which resulted in a restructuring of the firm and
apply LEAN to the structure. This resulted in decrease in administrative personal and an increase of real estate
agents by 25%.
• Completed a billing process improvement assessment with recommendations to increase billing efficiency and
visibility. The resulting recommendation included the elimination of an intermediary in the billing process,
leading to decreased lead-time and a reduction of lost invoices that saved the client $150,000 per year.
Principal Consultant
• Developed a business-operating plan for an enviormantal sanaitry client that incorporated the human resource
development, customer satisfaction using six sigma methodology, cash flow and regulatory compliance.
• Increased visibility of an enviormantal sanaitry client by launching a branding campaign including online
presence, new logo and uniforms and the vehicle wrap of the entire company fleet.
• Completed five medical practices billing process audits identify over $180,000 in uncollected charges.
• Provided LEAN Six Sigma Green Belt training to 15 students resulted in all 15 students to become, LEAN Six
Sigma certified Green Belt.
• Created a staff assignment process, associated worksheets, and work monitoring dashboard for a clinic and
home health care provider. This eliminated the problems of assigning multiple people to the same patient, or
missing patients, in addition to providing an automatic trigger for billing for completed sessions.
• Manages quantitative and qualitative business models and analyses to support multiple projects

2. AMJAD A. MUHTASEB PAGE 2
713- 884- 5518
• Establishes metrics required to measure business performance and develops a process for identifying and
addressing performance gaps.
• Established operation indices and reports with details down to the staff member or client level.
UPS 9/199 6 – 5/201 0
Industrial Engineering - Operation Excellence: Operation Excellence Supervisor
• Analyzed operational results and provided solutions to operation managers, district and region staff managers
that increased operational efficiency.
• Used root cause analysis to identify areas for improvement in the origin international operation where a solution
was developed that eliminated two duplicate clerical positions.
• Using agile methodology, I designed an automated solution that identified and tracked delivery exceptions for
the district and resulted in the district achieving its accuracy goal for the first time.
• Designed and implemented a solution that allowed field operators to identify delivery errors quicker thus
reducing customer claims while increasing accuracy of internal control.
• Used 80/20 method to identify drivers that needed the most help and retrained them on the methods, which
improved the district ranking on this element.
• Using the foundations of ISO9000:2001 performed 30 internal Business Quality Assessment (BQA) on internal
UPS operations. Normally this audit is completed over three days. The audit is driven by a set of questions,
which the auditor needs to answer based on observation, monitoring, physical audit, interviews, or record
verification. The BQA audit covers areas of Safety, Customer Service, Quality and operation Excellence,
Finance, business process. All levels of personals at the operation are audited. All exceptions will require
corrective action plans to be developed by the center management team with a time commitment for completion.
• Worked as member of Re-engineering team that worked on process mapping and automations to collapse seven
district call support centers into one regional support center.
• Performed 22 regulatory compliance audits on 14 international operations in the district in 2009 resulting in a
93% score (highest in the region) on the district international assessment.
• Used Quality Improvement Process (QIP) to work with the most help needed hub operations on Origin Scan
resulting the district achieve its goal on package visibility 8 out of 12 times in 2008.
• Trained 116 Operation Management Specialists on the use of technology in their operations.
Industrial Engineering - Technology Support Group :District Support Supervisor
• Provided 24 hours technical support including Network, PC, and in-house software support; escalation of
technical problem and, end-user communication.
• Using PMBOK methodology, to manage timely deployment of 1200 driver data collectors in 23 package
operations prior to Christmas peak season.
• Interviewed, hired, and supervised technicians team of 18, enabling a 24/7 support of 1000 users and 15
servers.
• Reduced shelf inventory of computer equipment by 35%, which reduced amount of storage needed.
• As a project manager; deployed electronic dimentionalizer system to scan and capture packages weight and
dimensions as they enter through overhead doors; system provided recaptured revenue of $500 per door per
sort.
• Using the system development life cycle SDLC to plan, design, test and deployment phases of the first district
internal web site and applications, which resulted in a 50% reduction of paper communication.
EDUCATION
M.Sc. in Engineering Management from University of Houston / Clear Lake. 5/2013
B.Sc. in Engineering Technology, University of Houston / Downtown 8/1988
Major- Electrical/Electronic Design, Minor- Computer Science

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713- 884- 5518
CERTIFICATIONS
• Joint Certification for Project Management and Six Sigma Green Belt – UHCL
• Project Management training Certification– UHCL
• Six Sigma Greenbelt Certification - UHCL
CONTINUING EDUCATION / WORKSHOPS
• The Multifaceted Role of the CIO: Business Strategist, Innovator, Solutions Architect and?
• Quality Improvement Process
• Business Quality Assessment (BQA)
• BQA Internal Auditor Certification
• Professional Relationships
• Workplace Violence Prevention Program
• Avoiding Workplace Harassment
• Facilitator Skills Workshop 15 hrs.
• Anti-Corruption Training
• Code of Business Conduct
• Industrial Engineering Basic Skills 40 hrs.
• Conducting Effective Business Review Meetings