The document outlines ten essential factors to consider when selecting managed IT support services, emphasizing the growth of this sector and its projected market size of $400 billion by 2028. Key considerations include 24/7 monitoring, understanding business needs, employee credentials, data security, disaster recovery strategies, pricing transparency, and the ability to scale services. Proper evaluation before choosing a provider is critical to safeguard against potential disruptions and legal liabilities.

1. 10 Things to Note before
Choosing Managed IT
Support

2. IT Managed support is one of the most rapidly growing services in the tech
industry and is expected to reach about $400 Billion market size by 2028. It
brings expert advice, relieves employee pressure, and guards your infrastructure
throughout the year. Overall it helps with complete tech support that helps your
business function seamlessly.
However, an inefficient company can disrupt your current workflow and harm
you in ways that take millions of dollars to rectify. We have curated a list of 10
critical factors you must note before outsourcing activities to managed IT service
providers.
Introduction

3. TABLE OF CONTENTS
1. 24×7 Monitoring Ability
2. Understand your Business Needs
5. Disaster Recovery Strategy
3. Company and Employee Credentials
4. Past Client Testimonials
6. Data Management and Security
7. Pricing and Contract
11. Conclusion
8 .Legal Liabilities
9.Ability to Scale and Handle Unexpected Traffic
10. Services on Demand

4. 01
24×7 Monitoring Ability

5. Round-the-clock monitoring is very critical for tech businesses.
Several hackers choose holidays for their attacks. Those without 24×7
monitoring would only detect the loss of data or impaired systems
during the next business day.
In the USA, the FBI has repeatedly issued warnings on the eve of
several holidays.

6. 02
Understand your Business Needs

7. Overoptimization is equally as harmful as under optimization. Overoptimization in
certain sectors causes budget shortages for others and leaves critical factors at risk.
In 2012, Knights Capital Group lost $450 million in just 45 minutes due to an
overoptimized algorithm in its trading software.

8. 03
Company and Employee
Credentials

9. Verifying employee credentials is far more essential than it appears. Hackers and
scammers have often carried out attacks using weak credentials. Make sure that the
company you choose for Managed IT security takes serious steps to ensure that they
only let credible people access your data.

10. 04
Past Client Testimonials

11. Several companies often hide their client testimony in an attempt to cover their past
poor performance. If the client list is publicly available(it is available in most cases),
you should also contact previous clients and ask them about their experience with the
managed IT support service provider

12. 05
Disaster Recovery Strategy

13. Managed IT services must keep a disaster recovery plan in case something goes wrong and
the systems are unable to recover by themselves. Disaster recovery plans should be properly
checked before deploying any system online.

14. 06
Data Management and Security

15. Data security is critically important. Loss of sensitive data like personal information, social
security numbers, and credit card numbers can wreak havoc for thousands if not millions.
In May 2019, “First American Financial Corp” lost data of more than 885 Million credit card
data points. The error was caused due to unauthorized access to a data page which should
have been locked by passwords or multi-layered authentication.

16. 07
Pricing and Contract

17. Several companies use hidden pricing to lure customers and make them dependent.
After that, they charge the customer heavily. Vendor Lock-ins are among the most
common issues in IT, Software, and Cloud businesses. Most lock-ins occur when
customers identify hidden pricing terms which were seen during the contract signing.

18. 08
Legal Liabilities

19. Your company can face serious legal liabilities due to the mistake of others.
Target lost the credit card Data of 40 million users and the personal
information of 110 million users. They were forced to pay a settlement of
$28.5 million in total.

20. 09
Ability to Scale and Handle
Unexpected Traffic

21. Without scaling on demand, a company might not be able to accommodate new
customers, and also the systems might crash due to overload. This will result in a loss
of opportunity to acquire new customers and existing ones due to poor performance.
Further, they save your systems from DDoS attacks. Cloudflare saved a crypto
launchpad from a massive DDoS attack that sent 15.3 Million requests per second.

22. 10
Services on Demand

23. Services are required on demand to handle unexpected situations. They are also
needed while demonstrating your capabilities to a new client. Failure to deliver
services quickly might result in an opportunity loss to acquire new clients and
expand to new areas.

24. 11
Conclusion

25. Managed IT solutions can help you expand your business several folds within a very
short period. They bring expert advice, mitigate risks, evaluate and formulate disaster
recovery strategies, and many more things. However, it is critical that you properly
evaluate your options before you make a decision.
Metaorange Digital is an experienced expert in managed IT support. In addition to all
the factors that are listed above, we also have agility, integrity, and innovation built
into our core principles. We can integrate your current systems seamlessly into your
designs and your visions.

26. THANKS
DELHI , INDIA
+91 7291043169
SYDNEY, AUSTRALIA
ADELAIDE, AUSTRALIA
+61 426746288
https://metaorangedigital.com/
info@metaorangedigital.com