The document discusses W. Edwards Deming's philosophy and the Deming cycle. Deming believed in continually improving products/services and processes. His 14-point management philosophy included putting quality first, building quality into products/processes, and constantly improving. The Deming cycle involves planning improvements, doing by implementing plans, studying results, and acting to standardize successful changes or repeat the cycle. Following this cycle of continual improvement leads to better outcomes.

1. BY
BONAVENTURE dSOUZA

2.  Deming cycle was given by W. Edwards Deming.

3. INTRODUCTION (contd.)
Deming’s philosophy
 Continually provide better products and service
& gradually improve the process.
 Put quality first, not short-term process.
 14 points management philosophy
 Deming cycle-plan, do, study, and act

5.  Create a vision and demonstrate commitment
 Adopt new philosophy
 Build quality into product and process
 Consider total cost not jus initial price
 Improve constantly and forever

6.  Training on the job
 Institute leadership
 Drive out fear
 Optimize the efforts of teams
 Eliminate exhortations

7.  Eliminate numerical targets
 Remove barriers to worker satisfaction
 Encourage self improvement
 Take no action

8. DEMING CYCLE

9.  Developing a plan for exactly what organization
going to, want to, need to or would like to
achieve.
 Should keep it SMART
S - Specific
M-Measurable
A-Achievable
R-Relevant
T-Time-bound

10.  Planning requires
 Defining a problem or opportunity
 Analysing the situation
 Thinking creatively
 Developing an implementation plan

12.  Executing the plan, taking small steps in
controlled circumstances
 It is all about doing
 Research on the basis of previous stage
 Communicate with the related people
 Deliver a well expected result
 Recruiting man power for the planned work

14.  Study(check) just as it implies.
 Where one perform analysis of the data he has
collected during the previous stage.
 Checking requires
 Analysing data and pinpoint problems
 Observing the effects of the change and test
 Collecting some more information
 Inspecting the work which has been on process

16.  Act standardizes the change.
 If the result is not satisfactory then, repeat the
cycle
 Acting requires
 Looking for proper resources
 Starting to implement the process
 Development of technology
 Securing the improvement

18.  The points mentioned above in Deming
management process may seem to be minor but
they are not.
 Every single organization must go through each
and every aspect of the cycle.
 Since there is no specific time suggested for any
particular cycle, it could take place in an hour, a
day, a week, a month, a year.

19.  This process results in continual improvements.
 When one is satisfied that his/her organization
has accomplished all it can from this
cycle, starting again with the process results only
in improvement.
 Improvement equals better but not perfect.