The Quality Customer Service Network was established to promote best practices in customer service across the Irish public sector. It has expanded significantly over time and now includes over 1000 members from government departments and local authorities. The Network aims to drive reform priorities around customer service, support collaboration across organizations, and share innovative approaches. It provides resources like guidance on developing customer charters and uses data from surveys to understand customer and employee perspectives. Moving forward, the Network will focus on renewing commitments to customer service, establishing cross-government standards, and designing more accessible and responsive services.