Transform London 2013

CONFIDENTIALITY NOTICE: The information contained in this presentation is TIBCO Software confidential and proprietary information.
Any dissemination, distribution or copying of this presentation or disclosure of the information contained within by any unauthorized person is strictly prohibited.
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
SEBASTIEN CARON
Social Business Strategist, CGI
CGI Story
Overcoming market & growth challenges …

TitleClick to edit textThe Threat
“Every institution is vulnerable, no
matter how great. No matter how
much you've achieved, no matter
how far you've gone, no matter
how much power you've garnered,
you are vulnerable to decline.
There is no law of nature that the
most powerful will inevitably
remain at the top. Anyone can fall
and most eventually do”

TitleClick to edit textThe Victims
69,000
40 countries
IT and business
process services
Local accountability
Global delivery
ISO certified

TitleClick to edit text
21th
century
The Beast
More
Complex
TheMarket
The long-tail is getting…
LONGER
20th
century
More VOLATILE

TitleClick to edit textThe Danger
Our Clients
EngagementsBidsNeeds
Solutions
Offerings
Services
Projects
Deliverables
+ Internal
Complexity
+ Dependencies
+ Constraints
+ Distributed
Interactions
Needs
Last year =
X2

TitleClick to edit textThe Struggle
Considerable
rework
recreating
information
Delay on
transmission of
information
Information
was scattered
Delay in
coordination of
our resources on a
project
Inefficient
Search of
information
Hidden talent
Fragmentedand
redundant tools
Lack of buy-in
among mid-level
managers
Problem on
finding
expertise on
time
Information
overload
Missed
opportunities
Confusionon the
trusted source of
information
Global stress on
ours information
systems

TitleClick to edit textThe Lost Way

TitleClick to edit textThe Epiphany

TitleClick to edit textSynergy as a Fundamental
"Chasing the past, I stumbled into the future“, T A Sachs
Who?
Why?
How Many?
How Much?How?
Where?
What?
When?
ContextInformation
?
Actionable insights

TitleClick to edit textOur Destination
Partners Clients
Teams
Communities of Practice
VALUE NETWORK

TitleClick to edit textSocial Business Path
Enterprise Social Network
"The most radical thing you can do is introduce people to one
another." Rosabeth Kanter

TitleClick to edit textSocial Business Path

Clients
Partners
Our Strategies
Increase
Market
Share
Improve
Agility
Improve
retention
Value Dimension Processes GoalsObjectives
Improve
customers
relationship +
co-create value
Social Brand
Social CRM &
Social Marketing
Faster at creating
offerings, propos
als & deliver
solutions
Network
value
Social B2B + Social
Recruitment
Members
Synergy at
all level of
the
organization
Operational
Excellence
Communication, Kn
owledge Sharing &
Collaboration

TitleClick to edit textDeploy & Empower
Portal (SP 2010)
CMS (SP 2010)
Blog (SP 2010)
Wiki (Confluence)
Entreprise
Social
Network
Launch
Substain
Community
Manager Network
Ambassador Network

TitleClick to edit textValues & Principles
Transparency Diversity
Awareness
Openness
Trust
Networking
Knowledge
Sharing Innovation
Collaboration & Cooperation
Social
Business
Culture

Getting the right tool

Connection

Conversations

Community

Flow of Information

Sequence of Actions

Discuss values &
principles
Share news
& results
Get info on
clients, partners
Social Intranet
Co-mentor Communities
Think „out
loud‟
Bring in outside
ideas
Share
examples
Share concerns &
Experiences
Work team
Continuous feedback
Narrate
work
Brainstorm
Share
problemsAssist Learn from
mistakes
Global
Strategical
Local
Tactical
Social Extranet Social Extranet
Bring in outside
ideas
Share progress
Refine
practices
Redefine Work

Team Level:
Weekly status report
User Stories

Community Level:
Conference report
Team Level:
User Stories

Community Level:
Conference report
Organization level:
Collaboratively define proposal
Team Level:
User Stories

 Learning
 Productivity
 Branding
 Recognition
Community Level:
Conference report
Organization level:
Collaboratively define proposal
Team Level:
User Stories

TitleClick to edit textUnlock their inner collaborative power
“If my mind can conceive it, and my heart can believe it - then
I can achieve it” - Muhammad Ali

TitleClick to edit textConverse
 Motivations
 Beliefs
 Redefine business processes
 Training
 Trust
 Majority Onboarding
 Get insightsGoals
Change
Perception
Change
Behavior
Gather
feedbacks
 Improve solution

Identifier
Demographic
Background
Environment
Business Role Digital Adopter type Knowledge Worker type
Target & Measure
Solution
based on
Personas

TitleClick to edit textRecognize
Kathleen Galvin, Director, Atlanta, USA

TitleClick to edit textWhat we‟ve accomplished

TitleClick to edit textHow can we help you?
Levelofservices
Tactical results
Iterative pilots
Benchmark, proof of
concept and tool selection
Scoping and
business case
Strategic results
Roadmap and
master plan
 Start small, think
global, scale fast
approach
 Define vision and
strategy while
operationally iterating
 Deliver a scalable
service offer.
Our approach
Capacity
Expertise Tools &
Methodology
DeliveryProcesses &
Technology
 Personas
 Solution bench &
POC
 PURE
methodology
 Best practices
Government 2.0Social Workplace
Cloud
On
Premise
Citizen 2.0Digital Workplace
 Use Cases
 Platforms
 Social Business strategists
 Sociologist, KM PhD
 Change management 2.0
 Search Experts
 Identity management
 Solutions experts

TitleClick to edit textWhat will be your story?
“There are many paths to the
top of the mountain, but the
view is always the same”.
Chinese Proverbs

CONFIDENTIALITY NOTICE: The information contained in this presentation is TIBCO Software confidential and proprietary information.
Any dissemination, distribution or copying of this presentation or disclosure of the information contained within by any unauthorized person is strictly prohibited.
SEBASTIEN CARON
Social Business Strategist, CGI
CGI Story
Overcoming market & growth challenges by
going back at the fundamentals

Transform London 2013

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