Types, process and communication management in construction

1. 5. Communication
Management
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Behailu Z. (Ph.D. Cand.)
Behailu Z. (Ph.D. Cand.)

2. Definition
Behailu Z. (Ph.D. Cand.)
5. Communication Management
CM: - “The processes required to ensure timely and ▶
appropriate generation, collection, distribution, storage, retrieval, and ultimate
disposition of project information”
Project CM: - includes the process that the are required to ensure
timely, and appropriate planning, collection, creation, distribution,
storage, retrieval, management, control, monitoring and ultimate
disposition of project information.

3. Behailu Z. (Ph.D. Cand.)
5. Communication Management
Why Do We Manage Communications?
 Project Managers spend most of their time communicating with team members, and
other stakeholders, whether they internal or external organizations.
 Communication is complex; requiring choices between:
 Sender-Receiver models
 Choice of media
 Writing style
 Presentation techniques
 Meeting management

4. Behailu Z. (Ph.D. Cand.)
5. Communication Management
Importance of Good Communication
 By delivering messages clearly, there is no room for
misunderstanding or alteration of messages,
which decreases the potential for conflict.
 In situations where conflict does arise, effective
communication is a key factor to ensure that the situation
is resolved in a respectful manner.

5. Behailu Z. (Ph.D. Cand.)
5. Communication Management
Importance of Good/Effective Communication

6. Behailu Z. (Ph.D. Cand.)
5. Communication Management
Communication Skills
Listening actively
Questioning
Presentation skills
Coaching
Resolving conflict
Interviewing management
Meeting management

7. Behailu Z. (Ph.D. Cand.)
5. Communication Management
Keys to Good Communication
Focusing on group and individual communication needs
Formal informal methos for communicating
Distributing important information in an effective and timely manner
Setting the stage for communicating bad news
Determining the number of communication channels

8. Behailu Z. (Ph.D. Cand.)
5. Communication Management
Project Communication Management process

9. Behailu Z. (Ph.D. Cand.)
5. Communication Management
Project Communication Management process

10. Behailu Z. (Ph.D. Cand.)
5. Communication Management
Project Communication Management process

11. Behailu Z. (Ph.D. Cand.)
5. Communication Management
Project Communication Management process

12. Behailu Z. (Ph.D. Cand.)
5. Communication Management
Project Communication Management process

13. Behailu Z. (Ph.D. Cand.)
5. Communication Management
Project Communication Management process

14. Behailu Z. (Ph.D. Cand.)
5. Communication Management
1. Plan Communication Management

15. Behailu Z. (Ph.D. Cand.)
5. Communication Management
1. Plan Communication Management

16. Behailu Z. (Ph.D. Cand.)
5. Communication Management
1. Plan Communication Management

17. Behailu Z. (Ph.D. Cand.)
5. Communication Management
1. Plan Communication Management

18. Behailu Z. (Ph.D. Cand.)
5. Communication Management
1. Plan Communication Management

19. Behailu Z. (Ph.D. Cand.)
5. Communication Management
1. Plan Communication Management

20. Behailu Z. (Ph.D. Cand.)
5. Communication Management
1. Plan Communication Management

21. Behailu Z. (Ph.D. Cand.)
5. Communication Management
1. Plan Communication Management

22. Behailu Z. (Ph.D. Cand.)
5. Communication Management
1. Plan Communication Management

23. Behailu Z. (Ph.D. Cand.)
5. Communication Management
1. Plan Communication Management

24. Behailu Z. (Ph.D. Cand.)
5. Communication Management
1. Plan Communication Management

25. Behailu Z. (Ph.D. Cand.)
5. Communication Management
1. Plan Communication Management

26. Behailu Z. (Ph.D. Cand.)
5. Communication Management
TOOLS AND TECHNIQUES
5. Meetings
1. Plan Communication Management

27. Behailu Z. (Ph.D. Cand.)
5. Communication Management
TOOLS AND TECHNIQUES
5. Meetings
1. Plan Communication Management

28. Behailu Z. (Ph.D. Cand.)
5. Communication Management
TOOLS AND TECHNIQUES
5. Meetings
1. Plan Communication Management

29. Behailu Z. (Ph.D. Cand.)
5. Communication Management
1. Plan Communication Management

30. Behailu Z. (Ph.D. Cand.)
5. Communication Management
1. Plan Communication Management

31. Behailu Z. (Ph.D. Cand.)
5. Communication Management
2. Manage Communication

32. Behailu Z. (Ph.D. Cand.)
5. Communication Management
2. Manage Communication

33. Behailu Z. (Ph.D. Cand.)
5. Communication Management
2. Manage Communication

34. Behailu Z. (Ph.D. Cand.)
5. Communication Management
2. Manage Communication

35. Behailu Z. (Ph.D. Cand.)
5. Communication Management
2. Manage Communication

36. Behailu Z. (Ph.D. Cand.)
5. Communication Management
2. Manage Communication

37. Behailu Z. (Ph.D. Cand.)
5. Communication Management
2. Manage Communication

38. Behailu Z. (Ph.D. Cand.)
5. Communication Management
2. Manage Communication

39. Behailu Z. (Ph.D. Cand.)
5. Communication Management
2. Manage Communication

40. Behailu Z. (Ph.D. Cand.)
5. Communication Management
2. Manage Communication

41. Behailu Z. (Ph.D. Cand.)
5. Communication Management
3. Control Communication

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5. Communication Management
3. Control Communication

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5. Communication Management
3. Control Communication

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5. Communication Management
3. Control Communication

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5. Communication Management
3. Control Communication

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5. Communication Management
3. Control Communication

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5. Communication Management
3. Control Communication

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5. Communication Management
Sample Stakeholder Analysis for Project Communications

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5. Communication Management
Sample Template for Project Description

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5. Communication Management
Sample Template for a Monthly Progress Report

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5. Communication Management
Final Project Documentation Items

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5. Communication Management
Sample Project performance Report

53. Behailu Z. (Ph.D. Cand.)