The document discusses communication management in projects. It defines communication management and explains why it is important to manage communications. Effective communication is key to delivering clear messages and resolving conflicts. The communication management process involves planning communications, managing communications during a project, and controlling communications. This includes identifying stakeholders, creating communication plans and documentation like progress reports. The goal is to ensure timely and appropriate generation and flow of project information.

1. 5. Communication
Management
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Behailu Z. (Ph.D. Cand.)
Behailu Z. (Ph.D. Cand.)

2. Definition
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5. Communication Management
CM: - “The processes required to ensure timely and ▶
appropriate generation, collection, distribution, storage, retrieval, and ultimate
disposition of project information”
Project CM: - includes the process that the are required to ensure
timely, and appropriate planning, collection, creation, distribution,
storage, retrieval, management, control, monitoring and ultimate
disposition of project information.

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5. Communication Management
Why Do We Manage Communications?
 Project Managers spend most of their time communicating with team members, and
other stakeholders, whether they internal or external organizations.
 Communication is complex; requiring choices between:
 Sender-Receiver models
 Choice of media
 Writing style
 Presentation techniques
 Meeting management

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5. Communication Management
Importance of Good Communication
 By delivering messages clearly, there is no room for
misunderstanding or alteration of messages,
which decreases the potential for conflict.
 In situations where conflict does arise, effective
communication is a key factor to ensure that the situation
is resolved in a respectful manner.

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5. Communication Management
Importance of Good/Effective Communication

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5. Communication Management
Communication Skills
Listening actively
Questioning
Presentation skills
Coaching
Resolving conflict
Interviewing management
Meeting management

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5. Communication Management
Keys to Good Communication
Focusing on group and individual communication needs
Formal informal methos for communicating
Distributing important information in an effective and timely manner
Setting the stage for communicating bad news
Determining the number of communication channels

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5. Communication Management
Project Communication Management process

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5. Communication Management
Project Communication Management process

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5. Communication Management
Project Communication Management process

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5. Communication Management
Project Communication Management process

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5. Communication Management
Project Communication Management process

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5. Communication Management
Project Communication Management process

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5. Communication Management
1. Plan Communication Management

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5. Communication Management
1. Plan Communication Management

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5. Communication Management
1. Plan Communication Management

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5. Communication Management
1. Plan Communication Management

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5. Communication Management
1. Plan Communication Management

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5. Communication Management
1. Plan Communication Management

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5. Communication Management
1. Plan Communication Management

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5. Communication Management
1. Plan Communication Management

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5. Communication Management
1. Plan Communication Management

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5. Communication Management
1. Plan Communication Management

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5. Communication Management
1. Plan Communication Management

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5. Communication Management
1. Plan Communication Management

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5. Communication Management
TOOLS AND TECHNIQUES
5. Meetings
1. Plan Communication Management

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5. Communication Management
TOOLS AND TECHNIQUES
5. Meetings
1. Plan Communication Management

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5. Communication Management
TOOLS AND TECHNIQUES
5. Meetings
1. Plan Communication Management

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5. Communication Management
1. Plan Communication Management

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5. Communication Management
1. Plan Communication Management

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5. Communication Management
2. Manage Communication

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5. Communication Management
2. Manage Communication

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5. Communication Management
2. Manage Communication

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5. Communication Management
2. Manage Communication

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5. Communication Management
2. Manage Communication

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5. Communication Management
2. Manage Communication

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5. Communication Management
2. Manage Communication

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5. Communication Management
2. Manage Communication

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5. Communication Management
2. Manage Communication

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5. Communication Management
2. Manage Communication

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5. Communication Management
3. Control Communication

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5. Communication Management
3. Control Communication

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5. Communication Management
3. Control Communication

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5. Communication Management
3. Control Communication

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5. Communication Management
3. Control Communication

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5. Communication Management
3. Control Communication

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5. Communication Management
3. Control Communication

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5. Communication Management
Sample Stakeholder Analysis for Project Communications

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5. Communication Management
Sample Template for Project Description

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5. Communication Management
Sample Template for a Monthly Progress Report

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5. Communication Management
Final Project Documentation Items

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5. Communication Management
Sample Project performance Report

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