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- 1. 4Ds shaping the future of work. Dr Nicola J Millard Head of Customer Insight & Futures BT Technology, Service & Operations nicola.millard@bt.com @DocNicola
- 2. Copyright BT Global Services, 2015 2 The 4 ‘D’s’ driving the future of work Distance Dilbert Diversity Droids
- 3. Copyright BT Global Services, 2015 3 The rise of diversity: 5 generations at work by 2020 2010 2020 2030 Traditionalists Boomers Gen X Gen Y Gen Z 40% 30% 20% 10% 0% Source: London Business School, 2013
- 4. Copyright BT Global Services, 2015 4 The rise of diversity: mind the generation gap! My day would be significantly more productive if there was better info sharing 52% 68% 54% Gen Y Gen X Baby boomers Use IM at work: Gen Y – 31% Gen X – 28% Baby boomers – 19% 62% 38% 42% Gen Y Gen X Baby boomers 56% 64% 59% Gen Y Gen X Baby boomers Note: (Gen Y, 18-34), (Gen X, 35-50) and (Baby boomers 50+) “Baby boomers will remain committed to email and deeply suspicious of social media at work, whilst Generation Y and Z rely on a number of social and mobile platforms to communicate” London Business School FoW Consortium, Generational Cohesion Report, 2013. I am frustrated with the technology available at work I don’t mind working out of work hours if I can do my own thing during work hours
- 5. Copyright BT Global Services, 2015 5 The Death of Dilbert: One Size Doesn’t Fit All. Contemplate ConcentrateCommunicate Collaborate
- 6. Copyright BT Global Services, 2015 6 Dilbert: Socialising in the Office, working in the Cloud Home worker “Coffice” worker Activity based working Virtualised working
- 7. Copyright BT Global Services, 2015 7 Digital footprints: Social physics Digital connections Collaboration: Trader performance vs. idea flow Physical spaces: friends meet at a few meaningful places, strangers pass randomly Thanks to Sandy Pentland, MIT
- 8. Copyright BT Global Services, 2015 8 The death of distance: Connecting the inner Neanderthal Poor Rich
- 9. Copyright BT Global Services, 2015 9 The Rise of the Droid… IoT “Hollowing out” & “Uberisation” of work Pattern matching & unstructured problem solving, e.g. Watson. Autonomous mobility, fine motor control, e.g. Baxter, autonomous cars, computer vision Language & complex comms, e.g. Siri, Narrative Science, Lionsbridge.
- 10. Thank you Dr Nicola J Millard Head of Customer Insight & Futures BT Technology, Service & Operations nicola.millard@bt.com @DocNicola