Making Technology Work at Work - #1 in the Employment in the Digital Age Series

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Part one of three digital learning resources for tech-savvy young adults in the workplace. Initiated and funded by Adult Learning Centres Grey-Bruce-Georgian, Adult Learning Programs of Perth and Employment Ontario.

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Making Technology Work at Work - #1 in the Employment in the Digital Age Series

  1. 1. Part One of Three Digital Learning Resources for Tech-Savvy Young Adults in the Workplace
  2. 2. An online educational resource for youth entering the workforce, initiated and funded by: Developed by: miranda-miller.com
  3. 3. Digital Natives at Work Young adults have grown up with technology. They are considered ‘digital natives.’ These three workshops explore employers’ expectations of the use of digital technology and communications devices in today’s workplace. Employment in the Digital Age: Session One - Making Technology Work @ Work
  4. 4. Employment in the Digital Age Series Employment in the Digital Age: Session One - Making Technology Work @ Work Session One: Making Technology & Devices Work at Work Cell phones, laptops, tablets and PCs are commonplace in modern work environments. Are you using them correctly? Session Two: The Business of Business Communications Learn how to use email, chat applications, online discussion groups and even social networks like Facebook for business communications. Session Three: Your Personal & Professional Brand Privacy, identity and integrity are critical to your success in technology charged workplaces.
  5. 5. Discuss When you see Discuss tabs in this course… Stop! Learners working in groups should take this opportunity to have a conversation about the topic at hand and follow instructions to complete the task. Individual learners can explore the topic on their own using the resources provided. Employment in the Digital Age: Session One - Making Technology Work @ Work
  6. 6. Do you remember the first portable phones? Talk about intrusive technology! Employment in the Digital Age: Session One - Making Technology Work @ Work
  7. 7. Now, we can take devices everywhere we go… and we do! Employment in the Digital Age: Session One - Making Technology Work @ Work
  8. 8. You probably see people texting all the time. Many believe this is rude... Employment in the Digital Age: Session One - Making Technology Work @ Work
  9. 9. …especially if it seems you’re ignoring those around you. Employment in the Digital Age: Session One - Making Technology Work @ Work
  10. 10. This isn’t new, though. We’ve always used ‘buffers’ in public. Employment in the Digital Age: Session One - Making Technology Work @ Work
  11. 11. Still, the use of devices in many classrooms is discouraged. Employment in the Digital Age: Session One - Making Technology Work @ Work
  12. 12. Where 39% of middle school students use smartphones for homework, only 6% report that they can use the smartphone in classroom for school work. (Verizon Foundation study) Employment in the Digital Age: Session One - Making Technology Work @ Work
  13. 13. 66% of students are not allowed to use a tablet for learning purposes in the classroom, and 88% are not allowed to use a phone. (Verizon Foundation study) Employment in the Digital Age: Session One - Making Technology Work @ Work
  14. 14. Although 31% of middle school students say they use a tablet for homework, only 18% report using it in the classroom. (Verizon Foundation study) Employment in the Digital Age: Session One - Making Technology Work @ Work
  15. 15. Thankfully, electronic devices are gaining ground as teaching & learning tools. Employment in the Digital Age: Session One - Making Technology Work @ Work
  16. 16. But we’re not quite there yet: - MediaSmarts – 2013 Young Canadians in a Wired World study Employment in the Digital Age: Session One - Making Technology Work @ Work
  17. 17. Discuss Are smartphones and tablets allowed in the classroom at your school, or the last school you attended? Discuss. How do you feel about cellphones & devices in the classroom? Write down your thoughts and share with your peers or instructor. Employment in the Digital Age: Session One - Making Technology Work @ Work
  18. 18. Computers and mobile devices are also important tools in many businesses and workplaces. Employment in the Digital Age: Session One - Making Technology Work @ Work
  19. 19. Humans are producing and consuming massive amounts of data. The “digital universe” in doubling in size every two years. - EMC Digital Universe Employment in the Digital Age: Session One - Making Technology Work @ Work
  20. 20. Globally, data will increase 2000% by 2020. - MIT Technology Review Employment in the Digital Age: Session One - Making Technology Work @ Work
  21. 21. More and more, we’re using mobile devices to access this mass of data – personally and in the workplace. Images from manufacturers. Employment in the Digital Age: Session One - Making Technology Work @ Work
  22. 22. Mobile subscriptions are expected to reach 9.3 billion by 2019. - Ericsson Mobility Report Employment in the Digital Age: Session One - Making Technology Work @ Work
  23. 23. 5.6 billion of those mobile users will use smartphones. - Ericsson Mobility Report Employment in the Digital Age: Session One - Making Technology Work @ Work
  24. 24. This means Information Technology pros are going to be in high demand. - EMC Digital Universe Employment in the Digital Age: Session One - Making Technology Work @ Work
  25. 25. It’s not just IT, though – everyone entering the workforce needs Employment in the Digital Age: Session One - Making Technology Work @ Work
  26. 26. Your job might require any number of digital skills. - Compilation of skills from Defining Essential Digital Skills in the Canadian Workplace Employment in the Digital Age: Session One - Making Technology Work @ Work
  27. 27. Employment in the Digital Age: Session One - Making Technology Work @ Work
  28. 28. Discuss What does digital literacy mean to you? Discuss. Write a list of digital skills you don’t have yet but would love to learn. Share with your peers or instructor. Employment in the Digital Age: Session One - Making Technology Work @ Work
  29. 29. So why do we still see this at work? Employment in the Digital Age: Session One - Making Technology Work @ Work
  30. 30. Much of the bad rap comes from our cell phone etiquette. Employment in the Digital Age: Session One - Making Technology Work @ Work
  31. 31. Some believe young people are the problem. Employment in the Digital Age: Session One - Making Technology Work @ Work
  32. 32. The question is… Employment in the Digital Age: Session One - Making Technology Work @ Work
  33. 33. It may not be as great as you think… And it’s not just you. Employment in the Digital Age: Session One - Making Technology Work @ Work
  34. 34. - PC Mobile survey conducted by Leger, 2013. In fact… Employment in the Digital Age: Session One - Making Technology Work @ Work
  35. 35. Everyone in the workplace must use technology & devices properly. Employment in the Digital Age: Session One - Making Technology Work @ Work
  36. 36. Employment in the Digital Age: Session One - Making Technology Work @ Work
  37. 37. Discuss How is your cellular etiquette? Discuss. Write a list of the things that bother you about the use of cell phones by others. Share with your peers or instructor. Employment in the Digital Age: Session One - Making Technology Work @ Work
  38. 38. on the Internet each month – almost double the global average. - CIRA, Canada Online 2013 Canadians spend Employment in the Digital Age: Session One - Making Technology Work @ Work
  39. 39. 48% of Canadians online are 34 years old or younger. - comScore, 2014 Canada Digital Future in Focus Employment in the Digital Age: Session One - Making Technology Work @ Work
  40. 40. of Canadians have smartphones. - Google Think Insights, Our Mobile Planet Canada 2013 Employment in the Digital Age: Session One - Making Technology Work @ Work
  41. 41. And we use them everywhere… Employment in the Digital Age: Session One - Making Technology Work @ Work
  42. 42. Even at work, social gatherings and school. - Google Think Insights, Our Mobile Planet Canada 2013 Employment in the Digital Age: Session One - Making Technology Work @ Work
  43. 43. we use smartphones and other devices is important. Employment in the Digital Age: Session One - Making Technology Work @ Work
  44. 44. of Canadians said they’ve checked emails/texts in front of others at social functions. - PC Mobile survey Employment in the Digital Age: Session One - Making Technology Work @ Work
  45. 45. of Canadians have talked or texted while walking. - PC Mobile survey Employment in the Digital Age: Session One - Making Technology Work @ Work
  46. 46. of Canadians admit to having used their smartphone in the bathroom. - PC Mobile survey Employment in the Digital Age: Session One - Making Technology Work @ Work
  47. 47. Among youth ages 18-24, reach for their phone within 15 minutes of waking. - IDC & Facebook Employment in the Digital Age: Session One - Making Technology Work @ Work
  48. 48. Discuss How do you feel when you do not have your phone with you? Discuss. Write down all of the things you use your phone to do during the day. Estimate how often you check your phone daily and how much time it takes. Employment in the Digital Age: Session One - Making Technology Work @ Work
  49. 49. How do we use smartphones in our places of employment? Employment in the Digital Age: Session One - Making Technology Work @ Work
  50. 50. Hopefully not like this. Employment in the Digital Age: Session One - Making Technology Work @ Work
  51. 51. But we are checking email, stock quotes, news and weather… all from our smartphones at work. - Catalyst & GroupM Employment in the Digital Age: Session One - Making Technology Work @ Work
  52. 52. We are spending 132 minutes a day communicating via our smartphones. - IDC & Facebook Employment in the Digital Age: Session One - Making Technology Work @ Work
  53. 53. We’re using mobile devices to text, make phone calls, email and use social networks throughout the work day. - IDC & Facebook Employment in the Digital Age: Session One - Making Technology Work @ Work
  54. 54. Discuss How important is it for people entering the workforce to know how to use digital devices? Discuss. Make a list of your own digital skills, including any software you can use. Are these skills relevant in the workplace? Discuss with your peers or instructor. Employment in the Digital Age: Session One - Making Technology Work @ Work
  55. 55. Who are we connecting with? Employment in the Digital Age: Session One - Making Technology Work @ Work
  56. 56. Usually, our friends. Employment in the Digital Age: Session One - Making Technology Work @ Work
  57. 57. How does all of this constant connectivity make us feel? Employment in the Digital Age: Session One - Making Technology Work @ Work
  58. 58. Most often, connected. Employment in the Digital Age: Session One - Making Technology Work @ Work
  59. 59. But also: Overwhelmed Stressed out Burdened Anxious Lonely Employment in the Digital Age: Session One - Making Technology Work @ Work
  60. 60. - IDC & Facebook When asked how communication on mobile devices made them feel, people said… Employment in the Digital Age: Session One - Making Technology Work @ Work
  61. 61. Discuss Is it healthy for people to be ‘always on?’ Discuss. Write an email to your instructor about how constant connectivity, social media and cell phone use makes you feel. Employment in the Digital Age: Session One - Making Technology Work @ Work
  62. 62. Sometimes our smartphone use makes others feel uncomfortable. Employment in the Digital Age: Session One - Making Technology Work @ Work
  63. 63. - OnlineCollege.org Employment in the Digital Age: Session One - Making Technology Work @ Work
  64. 64. - OnlineCollege.org Employment in the Digital Age: Session One - Making Technology Work @ Work
  65. 65. Employment in the Digital Age: Session One - Making Technology Work @ Work
  66. 66. There’s a disconnect. Our cellphone etiquette isn’t as great as we think. Employment in the Digital Age: Session One - Making Technology Work @ Work
  67. 67. It’s your responsibility to practice good etiquette in your workplace. Employment in the Digital Age: Session One - Making Technology Work @ Work
  68. 68. Discuss How important is device etiquette to you in your work, school or personal life? Discuss. Make a list of ways poor cell phone etiquette can affect a work environment. Share and discuss with your peers or instructor. Employment in the Digital Age: Session One - Making Technology Work @ Work
  69. 69. Employment in the Digital Age: Session One - Making Technology Work @ Work
  70. 70. Having Devices At Work: DON’Ts Employment in the Digital Age: Session One - Making Technology Work @ Work
  71. 71. Don’t use your phone, tablet or computer when you should be participating in a conversation. Employment in the Digital Age: Session One - Making Technology Work @ Work
  72. 72. Unless you’re showing your colleague something work-related on the device, put it away. Employment in the Digital Age: Session One - Making Technology Work @ Work
  73. 73. Don’t take your phone into the bathroom – ever! Employment in the Digital Age: Session One - Making Technology Work @ Work
  74. 74. Cell phones carry 10x more bacteria than a toilet seat. Sanitize your phone regularly - and keep it out of the can! - LiveScience Employment in the Digital Age: Session One - Making Technology Work @ Work
  75. 75. Don’t bring your phone into meetings unless instructed. Employment in the Digital Age: Session One - Making Technology Work @ Work
  76. 76. Having your phone in a meeting tells people you’re waiting to hear from someone else and that they don’t have your full attention. Employment in the Digital Age: Session One - Making Technology Work @ Work
  77. 77. Don’t use a crazy ringtone. Employment in the Digital Age: Session One - Making Technology Work @ Work
  78. 78. Your boss may not love your Skrillex ringtone like you do. Employment in the Digital Age: Session One - Making Technology Work @ Work
  79. 79. Discuss Have you ever made a cell phone etiquette mistake? Discuss. What other cell phone ‘don’ts’ can you think of? Write down and share with your peers or instructor. Employment in the Digital Age: Session One - Making Technology Work @ Work
  80. 80. Here’s what you CAN (and should) do with your devices at work: Employment in the Digital Age: Session One - Making Technology Work @ Work
  81. 81. Respect quiet zones. Employment in the Digital Age: Session One - Making Technology Work @ Work
  82. 82. Obey posted signage and avoid using your cell or tablet in quiet areas. Employment in the Digital Age: Session One - Making Technology Work @ Work
  83. 83. Turn off your ringer. Employment in the Digital Age: Session One - Making Technology Work @ Work
  84. 84. Leave your ringer off while at work. Be aware that even vibrate can be annoying if it’s happening constantly. Employment in the Digital Age: Session One - Making Technology Work @ Work
  85. 85. Let it go to voicemail. Employment in the Digital Age: Session One - Making Technology Work @ Work
  86. 86. Check your messages and return calls on your break. Employment in the Digital Age: Session One - Making Technology Work @ Work
  87. 87. Find a private place to use your phone. Employment in the Digital Age: Session One - Making Technology Work @ Work
  88. 88. When you must use your phone, go outside or find a private place in the building to do so. Employment in the Digital Age: Session One - Making Technology Work @ Work
  89. 89. Be aware of your speaking volume. Employment in the Digital Age: Session One - Making Technology Work @ Work
  90. 90. It’s a phenomenon called ‘Cell Yell’ – people think they have to speak louder on a mobile device. You don’t. - NY Times, Cell Yell: Why Do Phone Calls Turn Into Broadcasts? Employment in the Digital Age: Session One - Making Technology Work @ Work
  91. 91. Discuss How aware are you of your speaking voice? Ask your friends, family and colleagues what they think of your cellular etiquette. Discuss the responses. Were you surprised? Write about a time you saw someone use poor cell phone etiquette. How did it make the people around them feel? Discuss. Employment in the Digital Age: Session One - Making Technology Work @ Work
  92. 92. Employment in the Digital Age: Session One - Making Technology Work @ Work
  93. 93. In modern workplaces, you might communicate with colleagues and customers in person, by email, or even by text message or social media. Employment in the Digital Age: Session One - Making Technology Work @ Work
  94. 94. Make a phone call when it’s appropriate. Employment in the Digital Age: Session One - Making Technology Work @ Work
  95. 95. Sometimes, the most efficient way to communicate is to just pick up the phone. Employment in the Digital Age: Session One - Making Technology Work @ Work
  96. 96. Know your company’s communication policies. Employment in the Digital Age: Session One - Making Technology Work @ Work
  97. 97. Your company might prefer that you use specific channels (email, phone, texting) for certain types of communications. Employment in the Digital Age: Session One - Making Technology Work @ Work
  98. 98. Keep your communications ‘happy.’ Employment in the Digital Age: Session One - Making Technology Work @ Work
  99. 99. Texting and short messaging are not the right way to share bad news or discuss problematic issues. Employment in the Digital Age: Session One - Making Technology Work @ Work
  100. 100. Avoid ‘text-speak.’ Employment in the Digital Age: Session One - Making Technology Work @ Work
  101. 101. Yes, acronyms are faster to type. No, they are not professional. Employment in the Digital Age: Session One - Making Technology Work @ Work
  102. 102. Identify yourself to callers and texters. Employment in the Digital Age: Session One - Making Technology Work @ Work
  103. 103. Use a professional phone greeting such as, “Hello, this is Bethany Cole speaking.” Immediately tell people your name when you are texting them for the first time. Employment in the Digital Age: Session One - Making Technology Work @ Work
  104. 104. Let people know when they are on speakerphone, or their written messages may be shared with others. Employment in the Digital Age: Session One - Making Technology Work @ Work
  105. 105. You can prevent embarrassing faux pas and hurt feelings by ensuring people know how their communications are being used. Employment in the Digital Age: Session One - Making Technology Work @ Work
  106. 106. Always proofread before sending. Employment in the Digital Age: Session One - Making Technology Work @ Work
  107. 107. Double-check your spelling, grammar and the recipient list (who you are messaging) in order to prevent missteps. Employment in the Digital Age: Session One - Making Technology Work @ Work
  108. 108. Keep texts, emails and voicemails brief. Employment in the Digital Age: Session One - Making Technology Work @ Work
  109. 109. Get straight to the point. Save in-depth conversations for phone or in-person meetings. Employment in the Digital Age: Session One - Making Technology Work @ Work
  110. 110. Most importantly… Employment in the Digital Age: Session One - Making Technology Work @ Work
  111. 111. Employment in the Digital Age: Session One - Making Technology Work @ Work
  112. 112. Discuss How important is privacy in your personal or professional life? Discuss the responses. Were you surprised? Write about a time your text messages, voice messages or another communication was used without your knowledge. How did it make you feel? Share and discuss with your peers or instructor. Employment in the Digital Age: Session One - Making Technology Work @ Work
  113. 113. Employment in the Digital Age: Session One - Making Technology Work @ Work
  114. 114. True or False: An overheard phone conversation is significantly more distracting for the person involuntarily listening than background conversation between people in the same room. Employment in the Digital Age: Session One - Making Technology Work @ Work
  115. 115. TRUE. University of San Diego researchers found that cell phone conversations are more distracting than a crowd of people talking around you. - The Independent Employment in the Digital Age: Session One - Making Technology Work @ Work
  116. 116. Dangerous Driving: The risk level of using a cell phone while driving is similar to: a) Eating while driving. b) Driving in inclement weather. c) Drunk driving. d) Driving without a license. Employment in the Digital Age: Session One - Making Technology Work @ Work
  117. 117. C. Drunk Driving “When driving conditions and time on task were controlled for, the impairments associated with using a cell phone while driving can be as profound as those associated with driving while drunk.” - Strayer, Drews & Crouch; A Comparison of the Cell Phone Driver and the Drunk Driver Employment in the Digital Age: Session One - Making Technology Work @ Work
  118. 118. True or False: People have reported being so attached to their cell phones that they may feel emotional anxiety when without their phone. Employment in the Digital Age: Session One - Making Technology Work @ Work
  119. 119. TRUE. “The phone becomes an icon of 'me, my mobile and my identity'—something that embodies our social and emotional life rather than just merely enabling it.” - Jane Vincent, Emotional Attachment & Mobile Phones Employment in the Digital Age: Session One - Making Technology Work @ Work
  120. 120. Annoying Loud Talkers: What percentage of cell users say they are irritated by other loud and annoying cell phone users in public? a) 17% b) 38% c) 62% d) 86% Employment in the Digital Age: Session One - Making Technology Work @ Work
  121. 121. D. 86% Yet just one in ten cell users is aware that they have drawn stares or comments about their own poor cell phone etiquette. - Pew Internet Employment in the Digital Age: Session One - Making Technology Work @ Work
  122. 122. Employment in the Digital Age: Session One - Making Technology Work @ Work
  123. 123. On having devices in the workplace: • Turn off your ringer. • If you need your ringer on for business, use a plain phone ringtone. • Don’t ignore people while using your device. • Never take your device to the washroom. • Do not take your device into meetings. • Respect quiet zones. • Be aware of your speaking volume. • Find a private place to make calls. Employment in the Digital Age: Session One - Making Technology Work @ Work
  124. 124. On professional communications: • Know your company’s policies. • Don’t use email or text for complicated issues or bad news. • Identify yourself to callers and texters. • Avoid using text-speak and short forms. • Tell people how their communications will be used or shared. • Always proofread! • Keep messages brief. • THINK before sending. Employment in the Digital Age: Session One - Making Technology Work @ Work
  125. 125. Ask yourself before using your device… Employment in the Digital Age: Session One - Making Technology Work @ Work
  126. 126. Is this the right place to use my device? Employment in the Digital Age: Session One - Making Technology Work @ Work
  127. 127. Is this the right channel to get this message across? Employment in the Digital Age: Session One - Making Technology Work @ Work
  128. 128. How are my actions affecting others? Employment in the Digital Age: Session One - Making Technology Work @ Work
  129. 129. Will this message be received the way I intended? Employment in the Digital Age: Session One - Making Technology Work @ Work
  130. 130. Discuss What challenges do you have with technology in your life? Discuss. How is your digital technology etiquette? Write a three-paragraph essay about what you’ve learned in this course. Email to your instructor. Employment in the Digital Age: Session One - Making Technology Work @ Work
  131. 131. Employment in the Digital Age: Session One - Making Technology Work @ Work
  132. 132. Resources Additional information on technology at work: • Job Resources – from Internet Essentials by Comcast • The Ten Commandments of Email Netiquette • Canadian Etiquette at Work • Smartphone Etiquette for the Modern Student • Simple Smartphone Safety Tips • Can Your Smartphone Make You Sick? Employment in the Digital Age: Session One - Making Technology Work @ Work
  133. 133. Image Credits Slide 3, sxc.hu Slide 8, Wikimedia Slide 10, Museum of the City of New York Slide 11, StockPholio Slide 30, Wikimedia Slide 18, sxc.hu Slide 29, sxc.hu Slide 32, DollarPhotoClub File #60369713 Slide 33, OnlineCollege.org Slide 36, OnlineCollege.org Slide 41, DollarPhotoClub File #59146390 Slide 41, Wikimedia Slide 41, DollarPhotoClub File #52158140 Slide 41, DollarPhotoClub File #65045110 Slide 27, University of Illinois Employment in the Digital Age: Session One - Making Technology Work @ Work
  134. 134. Image Credits Slide 50, DollarPhotoClub File #52621641 Slide 58, Wikimedia Slide 65, ICanHasCheezburger.com Slide 67, DollarPhotoClub File #46854606 Slide 128, DollarPhotoClub File #59146390 Slide 41, DollarPhotoClub File #47645401 Slide 71, DollarPhotoClub File #46854608 Slide 98, YouTube Employment in the Digital Age: Session One - Making Technology Work @ Work
  135. 135. An online educational resource for youth entering the workforce, initiated and funded by: Developed by: miranda-miller.com

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