nr.3 in the series for explaining the theory behind next generation project management tool ie - Value Hubs - Value Manager

1. QUALITY& INNOVATION
Twosides of the same coin – both driven by feedback

2. GAINS –
INCREASED STOCK VALUE&DECREASEDCOSTS

3. CUSTOMER DRIVEN VALUE CREATION
Customerneeds
1.Vision
2.Mission
3.(Values)
Innovation 4.Goals Effectiveness
Innovation 5.Strategy Effectiveness
Quality 6.Process/project Effeciency
7.Assess
8.Improve
9.Customer satisfaction

4. SUM OF THE UNITSGOALS& TASKS CREATES THE
BUSINESS GROWTH& PROFIT
Mission Management
statement
Unit mission Unit Unit
statement
Unit mission Unit Unit Unit
statement

5. EACHUNITNEEDS TO WORK STRATEGICLY
All unitsshould design theirown mission statementie
step 2-8
1.Vision
2.Mission
3.(Values)
Innovation Effectiveness
4.Goals
Innovation Effectiveness
5.Strategy
Quality Effeciency
6.Process/project
7.Assess
8.Improve

6. WHAT IS QUALITY?
 Doing the same thing over and over
againbutbecomingbetter and better
 Is aboutCarnoteffeciancyie 1:2?
 Accourding to ASQ is the qualitycosts for service
companies 30 % of the turn over.
 Increasing profit throughincreasedincreasedproductivity
and efficiancy
 The knowledge of task performance and
thusqualityimprovement is highest at the
peopleperforming the tasks.

7. WHAT IS INNOVATION?
 To reach the same vision and mission with a new
methodiestrategy or goals
 Comes from the latin word ”innovare” that means: to
renew/change
 Success rate average 17 % accourding to HBR and
PWC and others
 The business surface area towards the customer is
wheremuch of the innovation knowledgeexists
 Business model innovation creates best results
 Interact with the customer in the innovation process for
best results

8. DESIGNING THE PDCA-CYCLE
& BUSINESS DRIVERS
 PDCA - cycle
 Driving factors- input
 Resultscriterias – output
 Feedback
 1.Leadership (culture)
 2.Strategy (culture)
 3.People (culture) Business
 4.Resources & partners (culture) Results
 5.Processes Input Refinement Output
 Products
 Services
Feedback

9.  RADAR
 EFQM

10. MICRO &MACRO
 PDCA-cycle (RADAR)
 Results
 Relevance&Usability – Scope, integrity&Segmentation
 Performance – Trends, targets, comparisons&causes
 Approach
 Sound
 Integrated
 Deployment
 Implemented
 Systematic
 Assess& Review
 Measurment
 Learning&Creativity
 Innovation &Improvement
 Strategicframework (EFQM)
1. Driving factors
2. Resultscriterias
3. Learning, creativity and innovation (feedback)

11. KEY TO SUCCESS
 Be connected to the market and work with
continouschange and evolve with the market. Do not fall
behind and need to performlargechangeprojects that have
a lowsuccess rate (McKinsey 2009, 30% framgång).
 Design the commonthread (cause effect)
 Internalfactors
 Externalfactors
 Understand your ”value proposition” (offer)
 Thusunderstanding the potential paradigm shifts that will come
with technology advancements
 Work with business modeldevelopment, it willalsohelp you
seewhat you cando with technology advancements