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CX NPD consulting
CX Consulting provides various services and resources to support customer experience-led new product development, including product audits, developing tailored NPD processes, product and proposition development assistance, training workshops, comprehensive documentation templates, extensive toolkits, gate templates, and an essential project workbook. Their goal is to deliver practical recommendations and best practices for managing the full product lifecycle with a customer-centric approach.
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CX NPD consulting
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- 2. Copyright CX NPD WWW.CXNPD.COM CX NPD Consul)ng: What we do. Product Audit NPD Process development Product and proposi)on development Typical Assignment Scope • The product management audit focuses on delivering prac<cal and ac<onable recommenda<ons for new product development and in-life product management. The assessment reviews the complete product management lifecycle and its enablers. ▪ Development of a new product development process, tailor-made to the specific business. This is done by taking into account the company’s objec<ves, organisa<on, culture and skills, then recommending best approach. ▪ A tailored process for the business is created that matches their product types and business requirements. This includes tasks, documenta<on, toolkits, governance and recommenda<ons. ▪ Process pilot and implementa<on: Once the process has been developed, a pilot can be undertaken prior to full implementa<on of customer experience led product development. ▪ Close involvement with the product team through the development of a new product or proposi<on in order to provide guidance and ensure that CX best prac<ce is followed. Training and workshops • Introduc<on of specific product development or management techniques through training and workshops. Examples: Innova<on, Concept Canvas, Customer Experience Defini<on and Tes<ng.
- 3. Copyright CX NPD WWW.CXNPD.COM Consul)ng Resource: Comprehensive Documenta)on CX NPD can tailor documenta<on from tried and tested templates, together with a comprehensive guide to every sec<on of the document, whatever the type of organisa<on or product set under development. • Clear purpose for each document type with a logical structure • Mutually exclusive with minimal overlap between the documents • Designed as best prac<ce • Designed to be adaptable with Agile and Waterfall methodology, to suit the product type under development • Suitable for both ini<al product development and subsequent replica<on if required • Can be used as the basis for online systems
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- 6. Copyright CX NPD WWW.CXNPD.COM Consul)ng Resource: Essen)al Project Workbook The Project Workbook is the core tool for the project team. It comprises a set of useful worksheets that underpin the smooth running of a product development project. CX Workbook: Table of Content Status report One page overview of the project. RID Log Risk, Issues, and Dependencies log. Decision Log Overview of the decisions. Ac)on Log Overview of the ac<ons. Assump)on Log Overview of the assump<ons made for the product development. Key Contacts Overview of the key contacts in the project. Project Plan Lite Tool to create a high level project plan. Communica)on plan Overview of what will be communicated to who, and when. Project Scope List of the project deliverables and what is out of scope. Resource Requirements Defini<on of the resources required per phase. Impact Assessment Lite Overview how big the development project and what resources are required to develop the product. Chronological list of Comments Chronological lis<ng of the "The major developments in the project since last mee<ng" comments. This will give the history of the project. Distribu)on List To whom will this work book be issued. The first tab "status report" can issued to addi<onal people without sending the complete workbook.
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