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Socialize as You ADVERTISE
How Local Governments Can Get in the Game
@starmarkintl
June 2018
Socialize as You ADVERTISE
How Local Governments Can Get in the Game
@starmarkintl
HAVE YOU
ADVERTISED
ON SOCIAL
MEDIA?
Facebook and Instagram Dominate
2.20 billion monthly active users in Q1
2018
1.15 billion mobile daily active users
25 - 34 is the most common age
demographic
Average time spent per Facebook visit
is 20 minutes
800 million monthly active users
71% of US businesses use Instagram
80% of users say they follow at least
one business on the app
30% of Instagram users have
purchased a product they first
discovered on Instagram
Facebook and Instagram Dominate
2.20 billion monthly active users in Q1
2018
1.15 billion mobile daily active users
25 - 34 is the most common age
demographic
Average time spent per Facebook visit
is 20 minutes
800 million monthly active users
71% of US businesses use Instagram
80% of users say they follow at least
one business on the app
30% of Instagram users have
purchased a product they first
discovered on Instagram
WHAT ARE WE TRYING TO ACHIEVE?
WHO DO WE NEED TO SEE IT?
WHATMESSAGEAREWESENDING?
CAMPAIGN OBJECTIVES
TARGETING YOUR AUDIENCE
CREATIVES
Campaign
Objectives
Campaign Objectives
Campaign Objectives
Campaign Objectives | Awareness
Brand Awareness: Increase awareness for your brand by reaching people who are more likely to be
interested in it and remember it after 2 days.
Reach: Show your ad to the maximum number of people in your target audience.
Campaign Objectives | Awareness
Impressions: 

total # of times your content is displayed
Reach: 

total # of people who see your content
Campaign Objectives | Awareness
REACH VS IMPRESSIONS
Campaign Objectives | Consideration
Traffic: Increase the number of visits to your website or get more people to use your app.
App Installs: Send people to an app store where they can download your app.
Engagement: Get more people to see and engage with your post or Page.
Video Views: Get more people to watch your video content.
Lead Generation: Drive more leads from people interested in your brand or business.
Message: Get more people to have conversations with your business through Messenger.
eTip
251
PRO
TIP
Traffic: Increase the number of visits to your website or get more people to use your app.
App Installs: Send people to an app store where they can download your app.
Engagement: Get more people to see and engage with your post or Page.
Video Views: Get more people to watch your video content.
Lead Generation: Drive more leads from people interested in your brand or business.
Message: Get more people to have conversations with your business through Messenger.
Campaign Objectives | Consideration
eTip
251
Traffic: Increase the number of visits to your website or get more people to use your app.
App Installs: Send people to an app store where they can download your app.
Engagement: Get more people to see and engage with your post or Page.
Video Views: Get more people to watch your video content.
Lead Generation: Drive more leads from people interested in your brand or business.
Message: Get more people to have conversations with your business through Messenger.
Campaign Objectives | Consideration
eTip
251
There is little correlation between someone “clicking” an ad and driving brand awareness or
conversions/lead generation.
Increase in Engagement Lower Reach and Brand Value
Campaign Objectives | Consideration
ALTERNATIVE
CAMPAIGN
OPTIMIZATONS
Brand Awareness Reach Video Views
Campaign Objectives | Best Practices
Conversions
Campaign Objectives | Conversions
Conversions: Drive valuable
actions on your website or
app. Uses the Facebook pixel
or app events to track and
measure.
Product Catalog Sales:
Create ads that automatically
show products from your
product catalog based on
your target audience.
Store Visits: Get more people
nearby to visit your store
locations
eTip
201
Targeting
Your
Audience
Target Your Audience
Target Your Audience
Core Audiences give advertisers the ability to target people based off 4 main targeting types:
‣ Location
‣ Demographics
‣ Interests
‣ Behaviors
Target Your Audience | Core Audience
BUT WAIT…
Advertisers will no longer be
able to target purchase
behaviors, in-market
audiences and house hold
income.
DON’T
PANIC!
‣ Customer File - Use a customer file to match
your customers with people on Facebook
‣ Website Traffic - Create a list of people who
visited your website or took a specific action
using your pixel (ex: purchase !)
‣ App Activity - Create a list of people who
launched your app or game, or took a specific
action
‣ Offline Activity - Create a list of people who
interacted with your business in-store
‣ Engagement - Create a list of people who
engaged with your content on Facebook and
Instagram
Target Your Audience | Custom Audiences
Target Your Audience | Custom Engagement Audience
Target Your Audience | Custom Website Audience
‣ Create rules that apply to your marketing
goals
‣ Target website visitors up to 180 days
‣ Target people who landed on specific pages
‣ Target people who time spent a certain
amount of time on your website or specific
pages on your site
‣ Target people using standard events
eTip
147
Lookalike Audiences
THIS. IS. THE.
SECRET. SAUCE.
PRO
TIP
Pro Tip: After you’ve made a few custom audiences that are valuable to your business and brand,
make a lookalike version of it and test it against your Core Audiences.
Target Your Audience | Lookalike
eTip
145
Target Your Audience | Lookalike
Target Your Audience | Lookalike
93% of
total
results
Target Your Audience | Lookalike
Creatives
Use shorter videos
‣ :06 seconds
‣ :15 seconds
Use aspect ratios, 

not dimensions
‣ 1:1
‣ 9:16
‣ 16:9
Quick and to the point
Creatives| Best Practices
‣ Tested :30 seconds vs :06 video ads to see which was
most effective
‣ :06 second ad delivered +11% increase in ad recall
‣ +12 increase in ROAS
‣ +271% increase in video completion rate
‣ Overall incremental lift across other key markets
Creatives| The Power of 6 Seconds
Creatives| Vertical Videos
‣ 91% of consumers have watched a video about a product or
service they wanted to learn more about
‣ Mobile-first experience
‣ Landscape orientation videos are either smaller or you have to
rotate your phone to see it in detail
‣ Unnecessary step in your user experience
‣ Focus on what really matters: Your brand or product
eTip
224
WHAT ARE WE TRYING TO ACHIEVE?
WHO DO WE NEED TO SEE IT?
WHATMESSAGEAREWESENDING?
CAMPAIGN OBJECTIVES
TARGETING YOUR AUDIENCE
CREATIVES
√
√
√
DISCUSSION
@starmarkintl monicaruiz@starmark.com
Local Governments' Guide to Social Media Advertising

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Local Governments' Guide to Social Media Advertising

  • 1.
  • 2. Socialize as You ADVERTISE How Local Governments Can Get in the Game @starmarkintl
  • 3. June 2018 Socialize as You ADVERTISE How Local Governments Can Get in the Game @starmarkintl
  • 5.
  • 6.
  • 7. Facebook and Instagram Dominate 2.20 billion monthly active users in Q1 2018 1.15 billion mobile daily active users 25 - 34 is the most common age demographic Average time spent per Facebook visit is 20 minutes 800 million monthly active users 71% of US businesses use Instagram 80% of users say they follow at least one business on the app 30% of Instagram users have purchased a product they first discovered on Instagram
  • 8. Facebook and Instagram Dominate 2.20 billion monthly active users in Q1 2018 1.15 billion mobile daily active users 25 - 34 is the most common age demographic Average time spent per Facebook visit is 20 minutes 800 million monthly active users 71% of US businesses use Instagram 80% of users say they follow at least one business on the app 30% of Instagram users have purchased a product they first discovered on Instagram
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. WHAT ARE WE TRYING TO ACHIEVE? WHO DO WE NEED TO SEE IT? WHATMESSAGEAREWESENDING? CAMPAIGN OBJECTIVES TARGETING YOUR AUDIENCE CREATIVES
  • 17. Campaign Objectives | Awareness Brand Awareness: Increase awareness for your brand by reaching people who are more likely to be interested in it and remember it after 2 days.
  • 18. Reach: Show your ad to the maximum number of people in your target audience. Campaign Objectives | Awareness
  • 19. Impressions: 
 total # of times your content is displayed Reach: 
 total # of people who see your content Campaign Objectives | Awareness REACH VS IMPRESSIONS
  • 20. Campaign Objectives | Consideration Traffic: Increase the number of visits to your website or get more people to use your app. App Installs: Send people to an app store where they can download your app. Engagement: Get more people to see and engage with your post or Page. Video Views: Get more people to watch your video content. Lead Generation: Drive more leads from people interested in your brand or business. Message: Get more people to have conversations with your business through Messenger. eTip 251
  • 22. Traffic: Increase the number of visits to your website or get more people to use your app. App Installs: Send people to an app store where they can download your app. Engagement: Get more people to see and engage with your post or Page. Video Views: Get more people to watch your video content. Lead Generation: Drive more leads from people interested in your brand or business. Message: Get more people to have conversations with your business through Messenger. Campaign Objectives | Consideration eTip 251
  • 23. Traffic: Increase the number of visits to your website or get more people to use your app. App Installs: Send people to an app store where they can download your app. Engagement: Get more people to see and engage with your post or Page. Video Views: Get more people to watch your video content. Lead Generation: Drive more leads from people interested in your brand or business. Message: Get more people to have conversations with your business through Messenger. Campaign Objectives | Consideration eTip 251
  • 24.
  • 25. There is little correlation between someone “clicking” an ad and driving brand awareness or conversions/lead generation. Increase in Engagement Lower Reach and Brand Value Campaign Objectives | Consideration
  • 27. Brand Awareness Reach Video Views Campaign Objectives | Best Practices Conversions
  • 28. Campaign Objectives | Conversions Conversions: Drive valuable actions on your website or app. Uses the Facebook pixel or app events to track and measure. Product Catalog Sales: Create ads that automatically show products from your product catalog based on your target audience. Store Visits: Get more people nearby to visit your store locations eTip 201
  • 29.
  • 33. Core Audiences give advertisers the ability to target people based off 4 main targeting types: ‣ Location ‣ Demographics ‣ Interests ‣ Behaviors Target Your Audience | Core Audience
  • 35.
  • 36. Advertisers will no longer be able to target purchase behaviors, in-market audiences and house hold income.
  • 37.
  • 39. ‣ Customer File - Use a customer file to match your customers with people on Facebook ‣ Website Traffic - Create a list of people who visited your website or took a specific action using your pixel (ex: purchase !) ‣ App Activity - Create a list of people who launched your app or game, or took a specific action ‣ Offline Activity - Create a list of people who interacted with your business in-store ‣ Engagement - Create a list of people who engaged with your content on Facebook and Instagram Target Your Audience | Custom Audiences
  • 40. Target Your Audience | Custom Engagement Audience
  • 41. Target Your Audience | Custom Website Audience ‣ Create rules that apply to your marketing goals ‣ Target website visitors up to 180 days ‣ Target people who landed on specific pages ‣ Target people who time spent a certain amount of time on your website or specific pages on your site ‣ Target people using standard events eTip 147
  • 45. Pro Tip: After you’ve made a few custom audiences that are valuable to your business and brand, make a lookalike version of it and test it against your Core Audiences. Target Your Audience | Lookalike eTip 145
  • 46. Target Your Audience | Lookalike
  • 47. Target Your Audience | Lookalike 93% of total results
  • 48. Target Your Audience | Lookalike
  • 49.
  • 51. Use shorter videos ‣ :06 seconds ‣ :15 seconds Use aspect ratios, 
 not dimensions ‣ 1:1 ‣ 9:16 ‣ 16:9 Quick and to the point Creatives| Best Practices
  • 52. ‣ Tested :30 seconds vs :06 video ads to see which was most effective ‣ :06 second ad delivered +11% increase in ad recall ‣ +12 increase in ROAS ‣ +271% increase in video completion rate ‣ Overall incremental lift across other key markets Creatives| The Power of 6 Seconds
  • 53.
  • 54. Creatives| Vertical Videos ‣ 91% of consumers have watched a video about a product or service they wanted to learn more about ‣ Mobile-first experience ‣ Landscape orientation videos are either smaller or you have to rotate your phone to see it in detail ‣ Unnecessary step in your user experience ‣ Focus on what really matters: Your brand or product eTip 224
  • 55. WHAT ARE WE TRYING TO ACHIEVE? WHO DO WE NEED TO SEE IT? WHATMESSAGEAREWESENDING? CAMPAIGN OBJECTIVES TARGETING YOUR AUDIENCE CREATIVES √ √ √