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Importance of Social Media in
Digital Media
By Nairrit Das, Group Head – Social Media, Interactive
Avenues
WHAT IS DIGITAL MARKETING?
What is Digital Marketing?
Digital Marketing is the use of new media to
market a brand/product/organization & so on.
Though there are a lot of activities that can be
done, but digital marketing these days
primarily relies on the internet
A Few Ways
Your website content is definitely essential, you will
need to maintain it regularly and optimize the page
content.
How?
SEO – In its bare definition SEO is the one that determines
your webpage presence (page ranking) on the search result in
search engine.
SEM – Monitor the popular and trending keywords, as well as
its variations and buy the relevant keywords to your business
and purpose.
Social Media – Manage your social media network. Update
engaging content for a dialogue with the brand on Facebook,
Twitter, YouTube, Pinterest, LinkedIn and more such
platforms.
SEO
SEO
Search Engine Marketing
Keywords Research
• Research the keywords and find out the ones that
you can use to specifically target the audience
Google Ads
• Research your keywords and purchase them,
advertising online is made easy using Google Ads.
Reports
• Use the reports on your digital marketing
campaign to compare the traffic before and after
you have did
Social Media Marketing
Social Media Marketing
• Biggest social network in the world with 900 million plus
users globally, with 63 million users in India making it the
3rd largest market for Facebook. Source: social bakersFacebook
• Biggest micro blogging site in the world with over 500
million registered users in 2012 generating over 340 million
tweets daily and handling over 1.6 billion search queries.
• Source: Wikipedia
Twitter
• Pinterest is a pinboard-style photo-sharing website that
allows users to create and manage theme-based image
collections such as events, interests, and hobbies.Pinterest
• Largest video sharing site in the world with an average of 24
hours of videos uploaded daily.YouTube
Social Media Marketing
Social Media Marketing
Social Media Marketing
Social Media Marketing
Social Media Marketing
HOW TO CONVERT DIGITAL BRIEF INTO
SOCIAL?
How to convert digital brief into
social?
Brief - Structure
• This is the idea or the proposition that is shared by the
client including guidelines and expected outcomes.
Brief - Design
• Designs are brainstormed and approval for the same is
undertaken by the client.
Brief - Brand
• The brand tonality for a campaign from the perspective of
the brand. Way forward is further discussed as and when
the campaign idea shared by the agency.
Brief - Technical
• Usually the expertise to develop the campaign In terms of
executable ideation is with the agency, the same is broken
down and segregated within the agency.
Brief - Timeline
• Ideally the timeline is discussed upon in the agency and
shared with the client including scope for double checking
through appropriate filters but there is also a possibility
when the client wants to take the campaign live
immediately as well.
Brief - Access and platform
• Expectations in terms of campaign platforms is shared by
the client for carrying the activity.
HOW IMPORTANT SOCIAL MEDIA
MARKETING IS FOR A BRAND?
IDEAL SOCIAL MEDIA PITCH
Micromax
Micromax
Micromax
Micromax
Micromax
Micromax
Social now also drives offline
activations
Micromax
Socialalsoincludescreatingengagingandinvitingrich
applications,targetedmediabuying&mobile
Not just “digital brands” but
traditional brands with heritage
have now shifted from old
media to keep up with times
Navratna Oil
• Navratna Oil helps to remove stress,
headache, insomnia and tiredness.
• It has 9 Ayurvedic Ingredients which
provide cooling and gives a sense of
relaxation and rejuvenation.
SOCIAL MEDIA CASE STUDIES
HERE’S HOW SOCIAL HAS LEVERAGED
REACH FOR BRANDS
An outcome of action should justify the reason
of it.
Clear mechanics form the base of an effective
campaign.
An integrated campaign delivers optimised
results.
Leverage social platforms to drive traffic
Conversations is the buzz which is mandate for
virality
Mapping data interactions is very important for
measuring campaign effectiveness
Result metrics
CITIBANK’S 24 HOUR ONLINE MEGA SALE
POWERED BY FACEBOOK
TARGET AUDIENCE: Citibank card owners
OBJECTIVE: Bring Citibank card customers a unique shopping experience during
the festive period. Provide a fillip to the Indian e-commerce industry by
benefiting partnering e-tailers.
MEDIA: Microblogging, Viral videos, Citibank ‘OMG! Sale’ Microsite, Facebook
KEY RESULTS:
• Citibank card spends grew eight times over average daily spends at the 17
partner websites
• The average ticket size increased by 30% for the partner websites on Citibank
cards
• Partner merchants reported 50% reduction on ‘cash on delivery’ mode of
payment
• Citibank India Facebook page achieved the highest reach ever in 2012 -
20,95,104 and the highest virality - 7.63% during the OMG! Sale
Campaign background
The Indian e-commerce industry is growing at a rapid
pace and there is a huge opportunity to tap the needs
of the digitally connected consumer. Ranked as the
best digital bank in India, Citibank India wanted to
introduce an innovative digital campaign to benefit its
customers and e-tailing partners alike. The campaign
had to fulfill the dual objectives of providing exciting
offers for Citibank card holders along with enabling
the digitisation of money, benefiting e-Commerce
sites.
Big Idea – Citibank OMG! Sale
The first-ever 24-hour mega Citibank OMG! Sale campaign was conceptualised exclusively for
the digital platform to reach out to the target audience: digitally active Citibank card users.
Facebook was chosen as the primary platform for promotion for two reasons:
1. strong presence of the audience base on Facebook, and
2. Facebook lends itself to superior engagement and analytics capabilities
A customized event page, teaser images, regular updates and videos were used to
engage Facebook users to help:
Receive timely updates about the OMG! Sale
Share information about the deals with friends
Invite friends to participate in the first ever 24-hour online sale
Citibank is the best Bank in
India Awesome deals!
Highly impressed with the
service quality that Citi has
maintained
COMMENTS BY FANS
Campaign results
• Total Reach: 5,417,504
• Total Engaged Users: 75,128
• Total Talking About This: 42,350
• Total Likes: 25,354
• Total comments: 368
• Total Shares: 727
• Highest reach ever in 2012: 2,095,104
• Highest virality for event : 7.63 %
IDEAS NEEDS MINDS, RIGHT MINDS YIELD
RIGHT RESULTS!
IDEAL TEAM STRUCTURE
Account Manger –
Client Servicing
Account Manger –
Social Media/ Planner
Account Executive
Account Executive
(ORM) Copywriter
Team Lead (Top Management)
Creative Head
Creative
Visualizer
Media Planner
SEO/SEM
executives
Account
Executive
HERE’S A FEW EXAMPLE OF PEOPLE
FROM THE INDUSTRY
Account Manager
Planner
Media Planner
Account Executive
Copywriter
Account Executive
MEME ON THE LIFE OF SOCIALMEDIA MANAGER
ONLINE REPUTATION MANAGEMENT
Everybody has opinions and the internet is a
blank canvas for expressing opinions
Ways to listen and analyse what people are
talking about the brand
EARLY DETECTION OF
ISSUE
AGENCY
RECOMMENDATIONS
PROMPT ACTION SATISFIED CUSTOMERS
TOOLS FOR LISTENING
COMPARISONS AMONGST THE LEADING
MONITORING SERVICE PROVIDERS
COMPARISONS AMONGST THE LEADING
MONITORING SERVICE PROVIDERS
COMPARISONS AMONGST THE LEADING
MONITORING SERVICE PROVIDERS
COMPARISONS AMONGST THE LEADING
MONITORING SERVICE PROVIDERS
COMPARISONS AMONGST THE LEADING
MONITORING SERVICE PROVIDERS
CONTENT FOR SOCIAL
CONTENT STRATEGY AT ONE GO
Pickles and other Condiments (Format)
How do you slice the pickles that you put on
your burger? They can be sliced in circles,
sliced the long way, or even with a crinkle cut
device to make pickle chips. These are the
different kinds of content you can publish,
like written blog posts, photos or videos.
There are lots of ways to tell stories and share
best practices with your target audience.
Knowing what kinds of content resonates and
drives the most traffic back to your blog lets
you create the right mix.
CONTENT STRATEGY AT ONE GO
Lettuce (Tone)
A big lettuce leaf adds crunch and texture to
a burger. The voice and tone of a company’s
content adds texture to the words, photos
and videos you post to make them more
interesting and entertaining. Humorous
videos about routers are more likely to
connect with viewers than factual,
straightforward product videos.
CONTENT STRATEGY AT ONE GO
Cheese (Relevance)
Cheese makes a burger tastier and keywords
make social media content more relevant. Do
you know what keywords are important your
followers? Many marketers focus on keywords
for search, as in what keywords are prospects
searching for, but in the endless stream of social
content, it is imperative to know which
keywords are drawing their attention on the
social web.
CONTENT STRATEGY AT ONE GO
Meat (Content)
The meat of your strategy, and don’t worry,
this will be the only bad pun in this post, is
the high level topic of your content. Good
social content strategy is just good social
storytelling. Whether you are sharing
content on a blog, Twitter, Facebook or
LinkedIn, you should know the story you
want to tell. Effective social media content is
educational or entertaining. People don’t
really want to hear about your products.
Your website already does that.
Prospects and customers want to find
solutions to their problems. They want to
know how to do things better or more
efficiently. Airlines don’t blog about their
ticket prices. They share travel tips or
information about popular destinations.
CONTENT STRATEGY AT ONE GO
Sauce (Audience)
Sauce is a matter of personal preference and
my preference is steak sauce. Yours could be
ketchup. Or mustard. A key element of your
content strategy is knowing your target
audience and their personal preferences.
Create personas to define who your target
customers are, so you can create relevant
content. Talking to a current employee is
different than talking to a candidate or
consumer. They have different needs but you
will want to deliver a consistent story.
CONTENT STRATEGY AT ONE GO
Bun (Platform)
And it is all held together by the bun. This
represents where you post your content,
whether it be on Facebook, a blog, Twitter,
LinkedIn or any other place you have a social
presence. The bun keeps everything
organized, together and properly branded.
Also, make sure your platform is timely and
genuine — after all, no one likes a stale bun.
REPORTING
SAMPLE REPORTING FOR A CLEARER INSIGHT
SOCIAL MEDIA REPORTING
Merits Count
(8th Jan – 8th Feb)
Count
(8th Feb – 8th Mar)
Fans on Start Date 406552 501238
Fans on End Date 501238 632901
Increase in Fans 94686 1,31,663
Average New Likes Daily 3156 4389
Fan base Growth 23.2% 26.26%
Admin Wall Post 75 65
PTA (Weekly Average) 22424 22917
Total Reach 3174135 3061001
Likes 78928 82945
Comments 7350 6357
Shares 5223 6145
Total Impressions 8136076 8451623
SOCIAL MEDIA REPORTING
SOCIAL MEDIA REPORTING
SOCIAL MEDIA REPORTING
SOCIAL MEDIA REPORTING
SOCIAL MEDIA REPORTING
SOCIAL MEDIA REPORTING
SOCIAL MEDIA REPORTING
SOCIAL MEDIA REPORTING
WHAT ARE THE PLATFORM’S WHICH ARE A
MARKETER'S DELIGHT
FROM DIGITAL TO REAL LIFE….
In 2007 his mother posted a video of him singing on YouTube.
Now he is one of the superstars in the Pop music scene
From a viral video to an IIM case study
all thanks to Social Media 
HOW TO MANAGE YOUR OWN PERSONAL SOCIAL
NETWORKS
Test

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Test

  • 1. Importance of Social Media in Digital Media By Nairrit Das, Group Head – Social Media, Interactive Avenues
  • 2. WHAT IS DIGITAL MARKETING?
  • 3. What is Digital Marketing? Digital Marketing is the use of new media to market a brand/product/organization & so on. Though there are a lot of activities that can be done, but digital marketing these days primarily relies on the internet
  • 4.
  • 5. A Few Ways Your website content is definitely essential, you will need to maintain it regularly and optimize the page content. How? SEO – In its bare definition SEO is the one that determines your webpage presence (page ranking) on the search result in search engine. SEM – Monitor the popular and trending keywords, as well as its variations and buy the relevant keywords to your business and purpose. Social Media – Manage your social media network. Update engaging content for a dialogue with the brand on Facebook, Twitter, YouTube, Pinterest, LinkedIn and more such platforms.
  • 6. SEO
  • 7. SEO
  • 8. Search Engine Marketing Keywords Research • Research the keywords and find out the ones that you can use to specifically target the audience Google Ads • Research your keywords and purchase them, advertising online is made easy using Google Ads. Reports • Use the reports on your digital marketing campaign to compare the traffic before and after you have did
  • 10. Social Media Marketing • Biggest social network in the world with 900 million plus users globally, with 63 million users in India making it the 3rd largest market for Facebook. Source: social bakersFacebook • Biggest micro blogging site in the world with over 500 million registered users in 2012 generating over 340 million tweets daily and handling over 1.6 billion search queries. • Source: Wikipedia Twitter • Pinterest is a pinboard-style photo-sharing website that allows users to create and manage theme-based image collections such as events, interests, and hobbies.Pinterest • Largest video sharing site in the world with an average of 24 hours of videos uploaded daily.YouTube
  • 16. HOW TO CONVERT DIGITAL BRIEF INTO SOCIAL?
  • 17. How to convert digital brief into social?
  • 18. Brief - Structure • This is the idea or the proposition that is shared by the client including guidelines and expected outcomes.
  • 19. Brief - Design • Designs are brainstormed and approval for the same is undertaken by the client.
  • 20. Brief - Brand • The brand tonality for a campaign from the perspective of the brand. Way forward is further discussed as and when the campaign idea shared by the agency.
  • 21. Brief - Technical • Usually the expertise to develop the campaign In terms of executable ideation is with the agency, the same is broken down and segregated within the agency.
  • 22. Brief - Timeline • Ideally the timeline is discussed upon in the agency and shared with the client including scope for double checking through appropriate filters but there is also a possibility when the client wants to take the campaign live immediately as well.
  • 23. Brief - Access and platform • Expectations in terms of campaign platforms is shared by the client for carrying the activity.
  • 24. HOW IMPORTANT SOCIAL MEDIA MARKETING IS FOR A BRAND?
  • 25.
  • 26.
  • 27.
  • 28.
  • 30.
  • 31.
  • 37. Micromax Social now also drives offline activations
  • 39. Not just “digital brands” but traditional brands with heritage have now shifted from old media to keep up with times
  • 41. • Navratna Oil helps to remove stress, headache, insomnia and tiredness. • It has 9 Ayurvedic Ingredients which provide cooling and gives a sense of relaxation and rejuvenation.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46. SOCIAL MEDIA CASE STUDIES
  • 47. HERE’S HOW SOCIAL HAS LEVERAGED REACH FOR BRANDS
  • 48.
  • 49. An outcome of action should justify the reason of it.
  • 50. Clear mechanics form the base of an effective campaign.
  • 51. An integrated campaign delivers optimised results.
  • 52. Leverage social platforms to drive traffic
  • 53. Conversations is the buzz which is mandate for virality
  • 54. Mapping data interactions is very important for measuring campaign effectiveness
  • 56. CITIBANK’S 24 HOUR ONLINE MEGA SALE POWERED BY FACEBOOK
  • 57. TARGET AUDIENCE: Citibank card owners OBJECTIVE: Bring Citibank card customers a unique shopping experience during the festive period. Provide a fillip to the Indian e-commerce industry by benefiting partnering e-tailers. MEDIA: Microblogging, Viral videos, Citibank ‘OMG! Sale’ Microsite, Facebook KEY RESULTS: • Citibank card spends grew eight times over average daily spends at the 17 partner websites • The average ticket size increased by 30% for the partner websites on Citibank cards • Partner merchants reported 50% reduction on ‘cash on delivery’ mode of payment • Citibank India Facebook page achieved the highest reach ever in 2012 - 20,95,104 and the highest virality - 7.63% during the OMG! Sale
  • 58. Campaign background The Indian e-commerce industry is growing at a rapid pace and there is a huge opportunity to tap the needs of the digitally connected consumer. Ranked as the best digital bank in India, Citibank India wanted to introduce an innovative digital campaign to benefit its customers and e-tailing partners alike. The campaign had to fulfill the dual objectives of providing exciting offers for Citibank card holders along with enabling the digitisation of money, benefiting e-Commerce sites.
  • 59. Big Idea – Citibank OMG! Sale The first-ever 24-hour mega Citibank OMG! Sale campaign was conceptualised exclusively for the digital platform to reach out to the target audience: digitally active Citibank card users. Facebook was chosen as the primary platform for promotion for two reasons: 1. strong presence of the audience base on Facebook, and 2. Facebook lends itself to superior engagement and analytics capabilities
  • 60. A customized event page, teaser images, regular updates and videos were used to engage Facebook users to help: Receive timely updates about the OMG! Sale Share information about the deals with friends Invite friends to participate in the first ever 24-hour online sale
  • 61. Citibank is the best Bank in India Awesome deals! Highly impressed with the service quality that Citi has maintained COMMENTS BY FANS
  • 62. Campaign results • Total Reach: 5,417,504 • Total Engaged Users: 75,128 • Total Talking About This: 42,350 • Total Likes: 25,354 • Total comments: 368 • Total Shares: 727 • Highest reach ever in 2012: 2,095,104 • Highest virality for event : 7.63 %
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  • 81. IDEAS NEEDS MINDS, RIGHT MINDS YIELD RIGHT RESULTS!
  • 82. IDEAL TEAM STRUCTURE Account Manger – Client Servicing Account Manger – Social Media/ Planner Account Executive Account Executive (ORM) Copywriter Team Lead (Top Management) Creative Head Creative Visualizer Media Planner SEO/SEM executives Account Executive
  • 83. HERE’S A FEW EXAMPLE OF PEOPLE FROM THE INDUSTRY
  • 87. MEME ON THE LIFE OF SOCIALMEDIA MANAGER
  • 89. Everybody has opinions and the internet is a blank canvas for expressing opinions
  • 90. Ways to listen and analyse what people are talking about the brand
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  • 102. COMPARISONS AMONGST THE LEADING MONITORING SERVICE PROVIDERS
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  • 105. COMPARISONS AMONGST THE LEADING MONITORING SERVICE PROVIDERS
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  • 109. CONTENT STRATEGY AT ONE GO Pickles and other Condiments (Format) How do you slice the pickles that you put on your burger? They can be sliced in circles, sliced the long way, or even with a crinkle cut device to make pickle chips. These are the different kinds of content you can publish, like written blog posts, photos or videos. There are lots of ways to tell stories and share best practices with your target audience. Knowing what kinds of content resonates and drives the most traffic back to your blog lets you create the right mix.
  • 110. CONTENT STRATEGY AT ONE GO Lettuce (Tone) A big lettuce leaf adds crunch and texture to a burger. The voice and tone of a company’s content adds texture to the words, photos and videos you post to make them more interesting and entertaining. Humorous videos about routers are more likely to connect with viewers than factual, straightforward product videos.
  • 111. CONTENT STRATEGY AT ONE GO Cheese (Relevance) Cheese makes a burger tastier and keywords make social media content more relevant. Do you know what keywords are important your followers? Many marketers focus on keywords for search, as in what keywords are prospects searching for, but in the endless stream of social content, it is imperative to know which keywords are drawing their attention on the social web.
  • 112. CONTENT STRATEGY AT ONE GO Meat (Content) The meat of your strategy, and don’t worry, this will be the only bad pun in this post, is the high level topic of your content. Good social content strategy is just good social storytelling. Whether you are sharing content on a blog, Twitter, Facebook or LinkedIn, you should know the story you want to tell. Effective social media content is educational or entertaining. People don’t really want to hear about your products. Your website already does that. Prospects and customers want to find solutions to their problems. They want to know how to do things better or more efficiently. Airlines don’t blog about their ticket prices. They share travel tips or information about popular destinations.
  • 113. CONTENT STRATEGY AT ONE GO Sauce (Audience) Sauce is a matter of personal preference and my preference is steak sauce. Yours could be ketchup. Or mustard. A key element of your content strategy is knowing your target audience and their personal preferences. Create personas to define who your target customers are, so you can create relevant content. Talking to a current employee is different than talking to a candidate or consumer. They have different needs but you will want to deliver a consistent story.
  • 114. CONTENT STRATEGY AT ONE GO Bun (Platform) And it is all held together by the bun. This represents where you post your content, whether it be on Facebook, a blog, Twitter, LinkedIn or any other place you have a social presence. The bun keeps everything organized, together and properly branded. Also, make sure your platform is timely and genuine — after all, no one likes a stale bun.
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  • 117. SAMPLE REPORTING FOR A CLEARER INSIGHT SOCIAL MEDIA REPORTING
  • 118. Merits Count (8th Jan – 8th Feb) Count (8th Feb – 8th Mar) Fans on Start Date 406552 501238 Fans on End Date 501238 632901 Increase in Fans 94686 1,31,663 Average New Likes Daily 3156 4389 Fan base Growth 23.2% 26.26% Admin Wall Post 75 65 PTA (Weekly Average) 22424 22917 Total Reach 3174135 3061001 Likes 78928 82945 Comments 7350 6357 Shares 5223 6145 Total Impressions 8136076 8451623
  • 127. WHAT ARE THE PLATFORM’S WHICH ARE A MARKETER'S DELIGHT
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  • 139. FROM DIGITAL TO REAL LIFE….
  • 140. In 2007 his mother posted a video of him singing on YouTube. Now he is one of the superstars in the Pop music scene
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  • 142. From a viral video to an IIM case study all thanks to Social Media 
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  • 146. HOW TO MANAGE YOUR OWN PERSONAL SOCIAL NETWORKS