Organizational behavior is the study of how individuals and groups act within organizations and how organizations manage their environments. It examines individual, group, and organizational level factors that influence behavior. The document outlines the key factors affecting organizational behavior, including people, environment, structure, and technology. It also discusses the three levels of analysis - individual, group, and organizational. Organizational behavior draws from multiple disciplines like psychology, sociology, and political science. The challenges facing workplaces include improving productivity, managing diversity, and responding to labor shortages and customer needs.

1. 7.4 ORGANIZATIONAL
BEHAVIOUR
Leadership and Change in Public Service Management
7. Structure, culture, and processes of Public
Sector organizations
BSc
Nursing
Module
IHS306
CPD
Dr. Sarath Samarage
Consultant Community Physician

2. Learning Objectives
 Define what is organizational behavior;
 Explain the factors affecting organizational behavior;
 Outline a framework of analysis for organizational behavior;
 Explain the 3 levels for analyzing the organizational behavior ;
 List the contributing disciplines to organizational behavior and
explain the interdisciplinary nature;
 Explain the challenges and opportunities affecting organizational
behavior.
At the end of this session you should be able to:
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Dr. Sarath Samarage

3. What is an organization?
• An organization is a collection of people
who work together to achieve individual
and organizational goals.
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Dr. Sarath Samarage

4. What is Organizational Behavior?
• Organizational behavior is the study of factors
that affect how individuals and groups act in
organizations and how organizations manage
their environments.
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5. Organizational Behavior provides
managers with the tools to:
Dr. Sarath Samarage
o understand the behaviour of individuals
o understand the complexities of inter-personal relations
o examine the dynamics of relationships within small
groups –both formal teams and informal groups
o organizations can be viewed as whole systems that have
interorganizational relationships
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6. 6
What are the forces affecting Organizational Behavior?
People
• Individuals
• Groups
Environment
• Government
• Competition
• Societal pressure
Structure
• Jobs
• Relationships
Technology
• Machinery
• Computer hardware & software
Organizational Behavior
Dr. Sarath Samarage

7. 7
Why Organizational Behavior?
Organizational Behaviour
Provides a set of tools that
allow:
People to understand,
analyse and describe
behaviour in organizations
Managers to improve,
enhance or change work
behaviours so that
individuals, groups and the
whole organization can
achieve their goal.
Dr. Sarath Samarage

8. A framework for analysis
ORGANIZATIONAL BEHAVIOUR
Dr. Sarath Samarage
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9. 3 Basic Levels
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Organization System Level
Group Level
Individual Level
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10. Challenges facing the workplace
Organizational Level
Productivity
Developing effective employees
Global competition
Managing in the global village
Group Level
Working with others
Workforce diversity
Individual Level
Job satisfaction
Empowerment
Behaving ethically
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Workplace
Dr. Sarath Samarage

11. Basic Organizational Behavior Model
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Organizational Level
Group Level
Individual Level
Job Satisfaction
Turnover
Absenteeism
Productivity
Independent Variable Dependent Variable
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12. Organizational Behavior
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• Interdisciplinary in nature – integrates behavioral
sciences, social sciences and other disciplines
• Contributing disciplines
– Psychology
– Sociology
– Social Psychology
– Anthropology
– Political Science
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13. TOWARD AN ORGANIZATION BEHAVIOR DISCIPLNE 13
Psychology
Sociology
Social
Psychology
Anthropology
Political Science
Learning
Motivation
Perception
Training
Leadership effectiveness
Job satisfaction
Individual decisionmaking
Performance appraisal
Attitude measurement
Employee selection
Workdesign
Workstress
Group dynamics Work
teams Communication
Power Conflict Intergroup
behaviour
Formal organization theory
Organizational technology
Organizational change
Organizational culture
Behavioural change
Attitude change
Communication Group
processes Group decision
making
Comparative values
Comparative attitudes
Cross-cultural analysis
Organizational culture
Organizational environment
Conflict
Intraorganizational politics
Individual
Group
Organization
System
Study of
Organizational
Behavior
Behavioral Science Contribution Unit of Analysis Output
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Samarage

14. Challenges and opportunities
• Improving Quality and Productivity
Quality management (QM) Process
reengineering
• Responding to the Labor Shortage
Changing work force demographics
Fewer skilled laborers
Early retirements and older workers
• Improving Customer Service
Increased expectation of service quality
Customer-responsive cultures
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15. Summary
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• What is organizational behavior;
• Factors affecting organizational behavior;
• Framework for analysis;
• Three levels of organizational behavior;
• Interdisciplinary nature of organizational
behavior;
• Challenges and opportunities.
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16. References
Dr. Sarath Samarage
• FUNDAMENTALS OF ORGANIZATIONAL BEHAVIOR, Andrew J.
DuBrin, Chapter 1, Organization Behavior, Pages 1-19.
• Organizational Behavior Management in Health Care: Applications
for Large-Scale Improvements in Patient Safety; Thomas R.
Cunningham, MS, and E. Scott Geller, PhD Advances in Patient
Safety: New Directions and Alternative Approaches (Vol. 2: Culture
and Redesign) Aug 2008.
• ORGANIZATIONAL BEHAVIOR IN HEALTHCARE, Nancy
Borkowski; Jones & Bartlett Learning, 2009 M12 23 - 414 pages
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