Shoppers Stop is India's largest chain of department stores with 24 stores across 12 cities. In FY 2007-08, Shoppers Stop saw a 34% growth in gross retail turnover. Apparel contributed 58.6% of total sales while non-apparel contributed 41.4%. Private labels contributed 20.1% of sales. Average spending per customer or transaction size was [amount]. Shoppers Stop offers over 400 domestic and international brands across categories.
Shoppers' Stop was founded in 1991 in India as the country's first department store chain. It has 27 retail outlets across India and plans continued expansion. The company offers a wide range of apparel, footwear, accessories, and home products from both domestic and international brands. Shoppers' Stop aims to provide customers a complete shopping experience and maintains a loyalty program called The First Citizen that has over 2.5 lakh members contributing 65% of sales. The company's goal is to become a global retailer and bring international retail practices to India.
This document provides an overview of Shoppers Stop, a leading retailer in India. It discusses Shoppers Stop's history since 1991, store formats, strategic alliances, locations, segmentation and positioning strategies, financial performance, loyalty programs, and competitive analysis. The document also analyzes the impact of the 2008 recession on Shoppers Stop and its plans for international expansion.
Shoppers Stop is a leading Indian retailer and pioneer of large format department stores in India. Founded in 1991, it now has over 38 stores across 17 cities. Shoppers Stop targets upper middle and upper class customers between 16-35 years old with a household income over Rs. 20,000. It operates department stores as well as specialty formats like Home Stop and owns the bookstore chain Crossword. Shoppers Stop aims to become a global retailer and bring international retail practices to India.
Shoppers Stop is an Indian department store chain established in 1991. It is the first retail venture of K. Raheja Corp and currently has 27 stores across India. Shoppers Stop is the only Indian retailer that is a member of the prestigious Intercontinental Group of Department Stores. The stores offer a wide range of apparel, accessories, and home products from both international and Indian brands. Shoppers Stop aims to position itself as a global retailer and continues expanding across India.
Shoppers Stop is an Indian retailer founded in 1991 with 51 stores across India. It sources from 250 exporters and carries 63 days of stock. Store locations are chosen based on factors like catchment area and visibility. Stores are designed to showcase brands through displays, lifts, pillars and other branding elements. Merchandise includes international and domestic brands across categories priced using premium pricing. The communication mix includes advertising, promotions, PR, point of purchase displays and celebrity brand ambassadors. Customer service programs like rewards points and exclusive benefits aim to provide the best shopping experience.
This document provides an overview of Shoppers Stop, an Indian department store chain. It discusses the company's history and operations, competitive strengths, growth strategies, and financial projections. Some key points:
- Shoppers Stop is a leading department store retailer in India with a strong presence in major cities.
- It enjoys advantages from its niche focus on department stores and loyal customer base.
- The company plans to expand into new retail formats like home improvement and hypermarkets to drive further growth.
- Given industry growth projections and Shoppers Stop's expansion plans, the author expects the company to achieve a 31.6% revenue CAGR over the next 3 years.
Pantaloons is a large Indian retailer owned by Aditya Birla Group operating multiple retail formats across India. It has over 1,000 stores in 71 cities employing over 40,000 people. To compete successfully, Pantaloons uses strategies like competitive pricing, loyalty programs, promotions, store positioning, and store design. It aims to expand further by opening 30-35 new stores and enriching its product portfolio.
Shoppers' Stop was founded in 1991 in India as the country's first department store chain. It has 27 retail outlets across India and plans continued expansion. The company offers a wide range of apparel, footwear, accessories, and home products from both domestic and international brands. Shoppers' Stop aims to provide customers a complete shopping experience and maintains a loyalty program called The First Citizen that has over 2.5 lakh members contributing 65% of sales. The company's goal is to become a global retailer and bring international retail practices to India.
This document provides an overview of Shoppers Stop, a leading retailer in India. It discusses Shoppers Stop's history since 1991, store formats, strategic alliances, locations, segmentation and positioning strategies, financial performance, loyalty programs, and competitive analysis. The document also analyzes the impact of the 2008 recession on Shoppers Stop and its plans for international expansion.
Shoppers Stop is a leading Indian retailer and pioneer of large format department stores in India. Founded in 1991, it now has over 38 stores across 17 cities. Shoppers Stop targets upper middle and upper class customers between 16-35 years old with a household income over Rs. 20,000. It operates department stores as well as specialty formats like Home Stop and owns the bookstore chain Crossword. Shoppers Stop aims to become a global retailer and bring international retail practices to India.
Shoppers Stop is an Indian department store chain established in 1991. It is the first retail venture of K. Raheja Corp and currently has 27 stores across India. Shoppers Stop is the only Indian retailer that is a member of the prestigious Intercontinental Group of Department Stores. The stores offer a wide range of apparel, accessories, and home products from both international and Indian brands. Shoppers Stop aims to position itself as a global retailer and continues expanding across India.
Shoppers Stop is an Indian retailer founded in 1991 with 51 stores across India. It sources from 250 exporters and carries 63 days of stock. Store locations are chosen based on factors like catchment area and visibility. Stores are designed to showcase brands through displays, lifts, pillars and other branding elements. Merchandise includes international and domestic brands across categories priced using premium pricing. The communication mix includes advertising, promotions, PR, point of purchase displays and celebrity brand ambassadors. Customer service programs like rewards points and exclusive benefits aim to provide the best shopping experience.
This document provides an overview of Shoppers Stop, an Indian department store chain. It discusses the company's history and operations, competitive strengths, growth strategies, and financial projections. Some key points:
- Shoppers Stop is a leading department store retailer in India with a strong presence in major cities.
- It enjoys advantages from its niche focus on department stores and loyal customer base.
- The company plans to expand into new retail formats like home improvement and hypermarkets to drive further growth.
- Given industry growth projections and Shoppers Stop's expansion plans, the author expects the company to achieve a 31.6% revenue CAGR over the next 3 years.
Pantaloons is a large Indian retailer owned by Aditya Birla Group operating multiple retail formats across India. It has over 1,000 stores in 71 cities employing over 40,000 people. To compete successfully, Pantaloons uses strategies like competitive pricing, loyalty programs, promotions, store positioning, and store design. It aims to expand further by opening 30-35 new stores and enriching its product portfolio.
Shoppers Stop is a leading Indian retailer established in 1991. It operates department stores across India offering international and domestic brands of apparel, accessories, cosmetics, home goods, and private labels. The company has expanded rapidly over the years through new store openings and acquisitions such as Crossword bookstores. Shoppers Stop differentiates itself through its loyalty program called First Citizen Club and focuses on providing a premium shopping experience for customers. However, the company faces challenges from increasing rental costs and competition from other retailers.
Shoppers' Stop is a leading retail brand in India with over 40 stores across the country. It offers a wide range of products including apparel, accessories, cosmetics, and footwear for men, women and kids. The company focuses on providing a premium shopping experience through innovative store layouts, interior designs, and technology integration. It has a strong brand portfolio and loyal customer base of over 1 million through its loyalty program. While Shoppers' Stop has a dominant market position, it faces threats from foreign retailers and the unorganized sector.
This document provides an overview of Shoppers Stop, a leading retailer in India. It discusses Shoppers Stop's history, brands, partnerships, and organizational structure. The company was founded in 1991 and has expanded to become the largest chain of department stores in India. It aims to provide customers with international shopping experiences through a wide range of domestic and international brands across various product categories. The document also includes biographies of the board of directors and outlines the company's vision and mission statements.
Future Value Chain and Pantaloon RetailPankaj Baid
Future Group is an Indian conglomerate with interests in retail, infrastructure, and logistics. It operates popular retail chains like Big Bazaar and Food Bazaar. In 2007, Future Group crossed $1 billion in turnover. It acquired rural retail chain Aadhar in 2008. To reduce debt from Rs. 6,000 crore, Future Group demerged its fashion business and sold it to Aditya Birla Group for Rs. 1,600 crore. It also plans to exit other non-core businesses and joint ventures to further reduce debt. The restructuring aims to lower Future Group's debt-to-equity ratio and restore investor confidence.
The document provides an overview of the retail sector in India and details about Shoppers Stop, a leading retailer. It notes that organized retail makes up less than 10% of the Indian market. Shoppers Stop was founded in 1991 and has expanded across India, with over 1000 daily customers. Their target customer is upper middle class and upper income individuals between 16-35 years old. The document outlines their focus on customer loyalty programs and maintaining their position as a leading department store retailer in India.
Shoppers' Stop is an Indian retailer positioned as a family store providing a complete shopping experience. Its core customers are in the age group of 16-35 from SEC A households with monthly incomes over Rs. 20,000 and annual spends of Rs. 150,000. A large number of non-resident Indians also visit the stores. The stores offer apparel, accessories, and lifestyle products for the entire family across brands like Provogue, Color Plus, Arrow, Levi's, and private brands like Stop, Life, and Kashish. Areas identified for improvement include being more innovative and appealing, ensuring consistent products, better communication with non-card holders, and enhancing after-sales services.
The document provides an overview of training for new employees. It begins with some definitions of mergers and demergers. It then discusses the case of PFRL and ABFRL, where Aditya Birla Nuvo Ltd announced consolidating its branded apparel businesses under Pantaloons Fashion & Retail Ltd through a series of mergers and demergers. This would create Aditya Birla Fashion & Retail Ltd and unlock shareholder value. It then provides profiles of Pantaloons, describing it as a premium retail chain and one of India's top fashion retailers. It discusses Pantaloons' acquisition and integration with ABNL to become a leading integrated fashion player in India.
Pantaloons is an Indian retail chain that sells clothing and accessories. It has 81 stores across India. The document discusses Pantaloons' store layout, merchandise segmentation and targeting, visual merchandising strategies, and customer relationship management program. Pantaloons segments customers by geography, demographics, psychographics, and behaviors. It targets youth and middle/upper middle income groups. The stores have a free form layout to maximize space utilization and visibility of products. Pantaloons uses various signage, lighting, and displays to attract customers visually both inside and outside the stores. It also has a loyalty program called the Green Card to encourage customer retention and collect customer data.
Shoppers Stop was founded in 1991 by the K. Raheja Corp. group and has since expanded to 83 stores across 38 Indian cities. It offers over 500 brands across fashion, beauty, and home categories. Shoppers Stop aims to provide a complete shopping experience through superior quality products and services. It has a diverse omnichannel presence including stores, e-commerce, and social media.
WIP FINAL Project_Report_Prashant soni_ROllno P15FC026Prashant soni
Prashant Soni completed a one month winter internship at Pantaloons store in Bhopal, Madhya Pradesh. He studied various retail operations management functions including customer service, inventory management, floor management, and key performance indicators. Prashant acknowledged and thanked the store manager and other staff for their guidance and support during the internship. He learned about retail operations and how to improve customer service, manage inventory, and increase sales and profits.
Pantaloon Retail (India) Limited is a large Indian retailer with over 1,000 stores across 71 cities employing 35,000 people. It operates in multiple retail formats for value and lifestyle segments. Kishore Biyani is the MD and CEO. The company uses a marketing mix of products at affordable prices across India, competitive pricing strategies, widespread store locations, and promotions through various media. Pantaloon's supply chain, customer relationship management, and merchandise management allow it to adapt to changing consumer behavior. It offers a wide range of products categorized by gender and type. Store layout, visual merchandising, and interior and exterior design are used to attract customers.
The document provides an overview of a study on the gap model of service quality of PANTALOONS retail company. It discusses PANTALOONS' lines of business, service classification, marketing mix analysis, service blueprint, and an overview of the SERVQUAL gap model. It then analyzes customer and provider gaps at PANTALOONS using this model, identifying factors leading to gaps and strategies used to reduce gaps such as employee training and third-party surveys.
Pantaloons is a leading Indian retail brand owned by Aditya Birla Group. It has over 168 stores across India selling apparel, footwear, accessories and other products. Pantaloons targets the growing middle income segment in India. It uses segmentation strategies like demography, income, lifestyle to target different customer groups. The company aims to increase its market share through variety of products, affordable prices and proper promotion.
Shoppers' Stop is an Indian retail chain established in 1991. It currently has 27 retail outlets across India and focuses on apparel, accessories, home goods, and other products. The company aims to provide a high-quality shopping experience and targets upper middle and upper class customers. Some of its strategies include operating various store concepts under one roof, maintaining a large portfolio of domestic and international brands, and utilizing loyalty programs and credit cards to encourage repeat customers.
Shoppers Stop is one of the leading retail chains in India with 67 stores across the country. It began in 1991 and is known for its department stores. Shoppers Stop recently opened a new outlet in Vashi, which benefits customers in the area by providing a popular retail brand closer to home without having to travel long distances. However, the new store also faces some challenges in attracting initial customers and competing with other stores in the same mall.
The document outlines Pantaloon Retail's restructuring initiative to rename itself as the Future Group and divide into six business verticals to consolidate its leadership position and diversify into new growth areas. It discusses the company's history, new ventures, recruitment of talent, financial performance, and Future Group's plans and outlook to become a $7 billion company by 2010 through aggressive expansion.
Pantaloon Retail India Limited has a presence across India through various retail formats but has experienced a decline in revenue growth compared to its peers and needs to focus on better aligning with customers to improve sales. It also has relatively high costs of goods sold, inventory levels, and investments compared to competitors like Trent and Walmart which indicates opportunities to improve operational efficiencies in procurement, inventory management, and capital allocation.
The document is a project report on competitor analysis at Pantaloons Retail (India) Limited in Guwahati. It includes an introduction to the company and Future Group, research methodology used for the analysis, and outlines for various sections like company profile, data analysis, findings, and bibliography. The research methodology section describes using both primary and secondary data collection. Primary data was collected through discussions with company personnel, while secondary data came from company websites and other sources. The report aims to systematically analyze Pantaloons' competitors to gain insights and formulate strategies.
Pantaloons is one of India's largest fashion retail chains. It operates over 12 million square feet of retail space in 71 cities across India. Pantaloons focuses on 'fresh fashion' and offers trendy collections for young consumers. Stores carry a wide variety of apparel and accessories for men, women, and kids. Pantaloons follows a free form store layout with categories arranged departmentally across multiple floors. It aims to provide affordable prices through strategies like offering branded products at 10% less than MRP. Customer loyalty programs and gift vouchers are used to engage customers and drive repeat visits.
This document provides an overview of Future Group, an Indian retail company. It discusses Future Group's various business lines including retail, BPO, new media, security management, and construction. It describes Future Group's retail formats such as Big Bazaar, Pantaloons, Food Bazaar and others. It also discusses Future Group's orientation towards the marketplace, analyzing concepts like the selling concept, marketing concept, and holistic marketing concept. Finally, it analyzes Future Group's macroenvironment including needs and trends as well as major forces affecting the company.
This presentation has been prepared by students of Masters in Fashion Management, NIFT Delhi and describes assortment planning concepts through an example of shopper's stop.
The document discusses Shoppers Stop, a leading Indian retailer. It provides an overview of the company, including its introduction in 1991, store formats and locations, private brands offered, and loyalty program. A SWOT analysis is presented identifying strengths like financial position and loyal customer base, as well as weaknesses like operating costs. Marketing strategies are outlined covering segmentation, targeting, positioning, and promotional activities. These strategies aim to position Shoppers Stop as a premium global retailer delivering a complete shopping experience to middle and upper class customers.
Shoppers Stop is a leading Indian retailer established in 1991. It operates department stores across India offering international and domestic brands of apparel, accessories, cosmetics, home goods, and private labels. The company has expanded rapidly over the years through new store openings and acquisitions such as Crossword bookstores. Shoppers Stop differentiates itself through its loyalty program called First Citizen Club and focuses on providing a premium shopping experience for customers. However, the company faces challenges from increasing rental costs and competition from other retailers.
Shoppers' Stop is a leading retail brand in India with over 40 stores across the country. It offers a wide range of products including apparel, accessories, cosmetics, and footwear for men, women and kids. The company focuses on providing a premium shopping experience through innovative store layouts, interior designs, and technology integration. It has a strong brand portfolio and loyal customer base of over 1 million through its loyalty program. While Shoppers' Stop has a dominant market position, it faces threats from foreign retailers and the unorganized sector.
This document provides an overview of Shoppers Stop, a leading retailer in India. It discusses Shoppers Stop's history, brands, partnerships, and organizational structure. The company was founded in 1991 and has expanded to become the largest chain of department stores in India. It aims to provide customers with international shopping experiences through a wide range of domestic and international brands across various product categories. The document also includes biographies of the board of directors and outlines the company's vision and mission statements.
Future Value Chain and Pantaloon RetailPankaj Baid
Future Group is an Indian conglomerate with interests in retail, infrastructure, and logistics. It operates popular retail chains like Big Bazaar and Food Bazaar. In 2007, Future Group crossed $1 billion in turnover. It acquired rural retail chain Aadhar in 2008. To reduce debt from Rs. 6,000 crore, Future Group demerged its fashion business and sold it to Aditya Birla Group for Rs. 1,600 crore. It also plans to exit other non-core businesses and joint ventures to further reduce debt. The restructuring aims to lower Future Group's debt-to-equity ratio and restore investor confidence.
The document provides an overview of the retail sector in India and details about Shoppers Stop, a leading retailer. It notes that organized retail makes up less than 10% of the Indian market. Shoppers Stop was founded in 1991 and has expanded across India, with over 1000 daily customers. Their target customer is upper middle class and upper income individuals between 16-35 years old. The document outlines their focus on customer loyalty programs and maintaining their position as a leading department store retailer in India.
Shoppers' Stop is an Indian retailer positioned as a family store providing a complete shopping experience. Its core customers are in the age group of 16-35 from SEC A households with monthly incomes over Rs. 20,000 and annual spends of Rs. 150,000. A large number of non-resident Indians also visit the stores. The stores offer apparel, accessories, and lifestyle products for the entire family across brands like Provogue, Color Plus, Arrow, Levi's, and private brands like Stop, Life, and Kashish. Areas identified for improvement include being more innovative and appealing, ensuring consistent products, better communication with non-card holders, and enhancing after-sales services.
The document provides an overview of training for new employees. It begins with some definitions of mergers and demergers. It then discusses the case of PFRL and ABFRL, where Aditya Birla Nuvo Ltd announced consolidating its branded apparel businesses under Pantaloons Fashion & Retail Ltd through a series of mergers and demergers. This would create Aditya Birla Fashion & Retail Ltd and unlock shareholder value. It then provides profiles of Pantaloons, describing it as a premium retail chain and one of India's top fashion retailers. It discusses Pantaloons' acquisition and integration with ABNL to become a leading integrated fashion player in India.
Pantaloons is an Indian retail chain that sells clothing and accessories. It has 81 stores across India. The document discusses Pantaloons' store layout, merchandise segmentation and targeting, visual merchandising strategies, and customer relationship management program. Pantaloons segments customers by geography, demographics, psychographics, and behaviors. It targets youth and middle/upper middle income groups. The stores have a free form layout to maximize space utilization and visibility of products. Pantaloons uses various signage, lighting, and displays to attract customers visually both inside and outside the stores. It also has a loyalty program called the Green Card to encourage customer retention and collect customer data.
Shoppers Stop was founded in 1991 by the K. Raheja Corp. group and has since expanded to 83 stores across 38 Indian cities. It offers over 500 brands across fashion, beauty, and home categories. Shoppers Stop aims to provide a complete shopping experience through superior quality products and services. It has a diverse omnichannel presence including stores, e-commerce, and social media.
WIP FINAL Project_Report_Prashant soni_ROllno P15FC026Prashant soni
Prashant Soni completed a one month winter internship at Pantaloons store in Bhopal, Madhya Pradesh. He studied various retail operations management functions including customer service, inventory management, floor management, and key performance indicators. Prashant acknowledged and thanked the store manager and other staff for their guidance and support during the internship. He learned about retail operations and how to improve customer service, manage inventory, and increase sales and profits.
Pantaloon Retail (India) Limited is a large Indian retailer with over 1,000 stores across 71 cities employing 35,000 people. It operates in multiple retail formats for value and lifestyle segments. Kishore Biyani is the MD and CEO. The company uses a marketing mix of products at affordable prices across India, competitive pricing strategies, widespread store locations, and promotions through various media. Pantaloon's supply chain, customer relationship management, and merchandise management allow it to adapt to changing consumer behavior. It offers a wide range of products categorized by gender and type. Store layout, visual merchandising, and interior and exterior design are used to attract customers.
The document provides an overview of a study on the gap model of service quality of PANTALOONS retail company. It discusses PANTALOONS' lines of business, service classification, marketing mix analysis, service blueprint, and an overview of the SERVQUAL gap model. It then analyzes customer and provider gaps at PANTALOONS using this model, identifying factors leading to gaps and strategies used to reduce gaps such as employee training and third-party surveys.
Pantaloons is a leading Indian retail brand owned by Aditya Birla Group. It has over 168 stores across India selling apparel, footwear, accessories and other products. Pantaloons targets the growing middle income segment in India. It uses segmentation strategies like demography, income, lifestyle to target different customer groups. The company aims to increase its market share through variety of products, affordable prices and proper promotion.
Shoppers' Stop is an Indian retail chain established in 1991. It currently has 27 retail outlets across India and focuses on apparel, accessories, home goods, and other products. The company aims to provide a high-quality shopping experience and targets upper middle and upper class customers. Some of its strategies include operating various store concepts under one roof, maintaining a large portfolio of domestic and international brands, and utilizing loyalty programs and credit cards to encourage repeat customers.
Shoppers Stop is one of the leading retail chains in India with 67 stores across the country. It began in 1991 and is known for its department stores. Shoppers Stop recently opened a new outlet in Vashi, which benefits customers in the area by providing a popular retail brand closer to home without having to travel long distances. However, the new store also faces some challenges in attracting initial customers and competing with other stores in the same mall.
The document outlines Pantaloon Retail's restructuring initiative to rename itself as the Future Group and divide into six business verticals to consolidate its leadership position and diversify into new growth areas. It discusses the company's history, new ventures, recruitment of talent, financial performance, and Future Group's plans and outlook to become a $7 billion company by 2010 through aggressive expansion.
Pantaloon Retail India Limited has a presence across India through various retail formats but has experienced a decline in revenue growth compared to its peers and needs to focus on better aligning with customers to improve sales. It also has relatively high costs of goods sold, inventory levels, and investments compared to competitors like Trent and Walmart which indicates opportunities to improve operational efficiencies in procurement, inventory management, and capital allocation.
The document is a project report on competitor analysis at Pantaloons Retail (India) Limited in Guwahati. It includes an introduction to the company and Future Group, research methodology used for the analysis, and outlines for various sections like company profile, data analysis, findings, and bibliography. The research methodology section describes using both primary and secondary data collection. Primary data was collected through discussions with company personnel, while secondary data came from company websites and other sources. The report aims to systematically analyze Pantaloons' competitors to gain insights and formulate strategies.
Pantaloons is one of India's largest fashion retail chains. It operates over 12 million square feet of retail space in 71 cities across India. Pantaloons focuses on 'fresh fashion' and offers trendy collections for young consumers. Stores carry a wide variety of apparel and accessories for men, women, and kids. Pantaloons follows a free form store layout with categories arranged departmentally across multiple floors. It aims to provide affordable prices through strategies like offering branded products at 10% less than MRP. Customer loyalty programs and gift vouchers are used to engage customers and drive repeat visits.
This document provides an overview of Future Group, an Indian retail company. It discusses Future Group's various business lines including retail, BPO, new media, security management, and construction. It describes Future Group's retail formats such as Big Bazaar, Pantaloons, Food Bazaar and others. It also discusses Future Group's orientation towards the marketplace, analyzing concepts like the selling concept, marketing concept, and holistic marketing concept. Finally, it analyzes Future Group's macroenvironment including needs and trends as well as major forces affecting the company.
This presentation has been prepared by students of Masters in Fashion Management, NIFT Delhi and describes assortment planning concepts through an example of shopper's stop.
The document discusses Shoppers Stop, a leading Indian retailer. It provides an overview of the company, including its introduction in 1991, store formats and locations, private brands offered, and loyalty program. A SWOT analysis is presented identifying strengths like financial position and loyal customer base, as well as weaknesses like operating costs. Marketing strategies are outlined covering segmentation, targeting, positioning, and promotional activities. These strategies aim to position Shoppers Stop as a premium global retailer delivering a complete shopping experience to middle and upper class customers.
Shoppers Stop is an Indian department store chain founded in 1991 with its first store in Mumbai. It is the first retail venture of K. Raheja Corp and currently has 27 stores across 12 Indian cities. Shoppers Stop is the only Indian retailer that is a member of the prestigious Intercontinental Group of Department Stores. The stores offer clothing, accessories, cosmetics and other products. The target customer profile is SEC A individuals between 16-35 years of age.
Marketing in a Social World - FinanceConnect 2015LinkedIn India
This document discusses marketing strategies on professional networking platforms. It outlines the buyer's journey from awareness to trust through brand awareness, content, and connections. It promotes a professional networking platform that allows marketers to engage with professionals through various online advertising products and gain full-funnel analytics. The platform aims to be relevant early, on all devices both on and off the platform, and to known and anonymous audiences across the internet. It emphasizes measuring relevance and achieving relationships and results.
The document discusses finances over three chapters. Chapter 1 covers basic financial concepts and terms. Chapter 2 examines savings and investment opportunities. Chapter 3 analyzes different financial instruments and assets.
The document discusses the simple present tense in English. It provides examples of:
1) Verb forms of to be and regular verbs in the positive, negative, and interrogative.
2) Uses of the simple present tense, including for habitual actions, permanent situations, general truths, travel plans, with stative verbs, and giving instructions.
3) Time expressions that are commonly used with the simple present tense, such as always, often, sometimes, usually.
Class syllabus for 5-Day Lean Launchpad class with Steve Blank.
This course provides real world, hands-on learning on what it’s like to actually start a high-tech company. This class is not about how to write a business plan. It’s not an exercise on how smart you are in a classroom, or how well you use the research library to size markets. And the end result is not a PowerPoint slide deck for a VC presentation.
This is a practical class – essentially a lab, not a theory or “book” class. Our goal, within the constraints of a classroom and a limited amount of time, is to create an entrepreneurial experience for you with all of the pressures and demands of the real world in an early stage start up.
You will be getting your hands dirty talking to customers, partners, competitors, as you encounter the chaos and uncertainty of how a startup actually works. You’ll work in teams learning how to turn a great idea into a great company. You’ll learn how to use a business model to brainstorm each part of a company and customer development to get out of the classroom to see whether anyone other than you would want/use your product. Finally, based on the customer and market feedback you gathered, you would use agile development to rapidly iterate your product to build something customers would actually use and buy. Each day will be a new adventure outside the classroom as you test each part of your business model and then share the hard earned knowledge with the rest of the class.
This document provides guidelines for managing Fareportal's social media pages. It outlines strategies for engaging employees such as featuring an "Employee of the Week" and tips from the HR department. It also discusses posting job openings, company facts, advice from the CEO, and content guidelines for different social networks like focusing on photos on Facebook and career tips on LinkedIn. The document emphasizes focusing on the travel industry and careers while avoiding political or controversial topics.
Este documento presenta una guía de precios de productos electrónicos como procesadores Intel y AMD, memorias DDR, discos duros internos y externos, cámaras digitales, y otros accesorios. Los precios están listados en pesos colombianos e incluyen IVA. Se ofrecen combos de procesadores, placas madre y memorias a precios promocionales. El horario de atención de la tienda también se proporciona.
1) The document presents the results of Sayed Kassem's CliftonStrengths assessment, identifying their top five themes: Futuristic, Ideation, Learner, Arranger, and Achiever.
2) These signature themes provide insight into Sayed's natural talents and abilities that lead to success. By focusing on their strengths in these areas, Sayed can maximize their talents.
3) Each theme is then described in 1-2 paragraphs explaining how it impacts Sayed's behaviors, motivations, and approach to work and life.
llegamos a las negociaciones paritarias después que los grandes empresarios nacionales y extranjeros produjeran en diciembre y enero, una escalada en la remarcación de precios que afecta fuertemente el poder adquisitivo de salarios y jubilaciones. El gobierno nacional por su parte convalida este estado de cosas intentando fijar un tope a los aumentos para que no excedan el 20 %, bajo la amenaza de que no serán homologados por el Ministerio de Trabajo porcentajes superiores. Cuenta para ello con la indispensable colaboración de las conducciones sindicales comenzando por la directiva Celeste de CTERA.
Shoppers Stop is one of the largest retail chains in India operating department stores. The document provides details about Shoppers Stop's new outlet opened at Metro Junction Mall in Kalyan, Mumbai. It discusses the advantages of opening an outlet in Kalyan such as bringing luxury shopping experience closer to customers and attracting more footfall. It also mentions some challenges of operating in the location like competition from other brands in the same mall. The document then provides an overview of Shoppers Stop's products, services and business strategy.
Shoppers' Stop was founded in 1991 and is one of India's leading retail chains. It operates 27 retail stores across India offering apparel, accessories, home goods, and other products from over 250 brands. Shoppers' Stop aims to provide customers a high-quality shopping experience and has established loyalty programs to encourage repeat customers who account for 65% of sales. The company continues to expand its store network and product categories.
Pantaloon Retail India Limited is the flagship company of Future Group, India's largest retail business. It operates multiple retail formats across India, connecting customers with products from over 30,000 sellers. Key formats include Pantaloons fashion stores, Big Bazaar hypermarkets, Food Bazaar supermarkets, and others. Pantaloon Retail has expanded rapidly over the past decades and now operates over 15 million square feet of retail space across India. It also operates e-commerce business Futurebazaar.com to enable online shopping.
Pantaloon Retail (India) Limited is India's leading retailer operating multiple retail formats across value and lifestyle segments. It operates over 10 million square feet of retail space across over 1000 stores in 61 cities. The company's major retail chains include Pantaloons, Big Bazaar, Food Bazaar, and Central. Pantaloon Retail is part of the Future Group, which aims to deliver products and services to every Indian consumer. Future Group has expanded to include various retail formats and over 30,000 employees across India.
1. The document provides an organizational study of Big Bazaar, a large retail chain in India, focusing on its store in Madurai.
2. It outlines the objectives and scope of the study, which is to understand Big Bazaar's retail operations and functions, specifically HR.
3. Big Bazaar is a subsidiary of Future Group and operates over 100 stores across India, providing a wide range of products at low prices based on the Wall-Mart business model.
Shoppers Stop is India's largest chain of department stores founded in 1991. It has grown from a single store of 2,800 sq ft selling only men's wear to 38 stores across 17 cities offering various retail concepts. Shoppers Stop aims to provide an international shopping experience and maintain the number one position in India's department store category. It operates various store formats like Shoppers Stop, HomeStop, Mothercare, Hypercity, Estee Lauder and M-A-C. Shoppers Stop has adopted strategies like loyalty programs, events and promotions, and investments in IT to drive growth and brand experience. Going forward, it sees opportunities from India's growing middle class and aims to scale its model to newer markets through the right
This document provides information about a training project report submitted by Sudipto Sinha for their Post Graduate Diploma in Management course. The report focuses on own brand promotion at Big Bazaar store where Sinha completed their one month training. It includes sections on the company profile of Pantaloon Retail and Future Group, the retail industry, key players in the industry, and details of the board of directors of Pantaloon Retail.
This document is a training project report submitted by Sudipto Sinha for their Post Graduate Diploma in Management course. It includes a declaration, preface, acknowledgements, company profile of Pantaloon Retail (India) Limited, information about the Future Group, an industry profile, and overview of key players in the industry. The report was prepared as part of a one month training at Big Bazaar store where the focus was on own brand promotion.
This document provides information about a training project report submitted by Sudipto Sinha for their Post Graduate Diploma in Management course. The report focuses on own brand promotion at Big Bazaar store where Sinha completed their one month training. It includes sections on the company profile of Pantaloon Retail and Future Group, the retail industry, key players in the industry, and details of the board of directors of Pantaloon Retail.
Pantaloon Retail is India's leading retailer operating multiple retail formats across value and lifestyle segments. It operates over 12 million square feet of retail space across 1000+ stores in 73 cities. Key brands include Big Bazaar, Food Bazaar, Central, and Pantaloons. Pantaloon Retail pursues a multi-format strategy targeting value and lifestyle needs of Indian customers across fashion, home/electronics, food/grocery, and general merchandise. It has experienced significant growth due to factors like rising disposable incomes, consumption desires, and the low penetration of organized retailing in India.
Retailing & Franchising - big bazaar projectLufthansa
Big Bazaar is a hypermarket chain operated by Future Group that has over 120 stores across India. It aims to combine modern retail conveniences with the look and feel of Indian bazaars. Big Bazaar uses various merchandising and pricing strategies to target middle and upper middle class customers. It offers promotional sales and discounts regularly to drive sales. The stores are designed for easy navigation and have various assistance options to help customers.
The document summarizes several retail brands operated by Future Group in India. It discusses Pantaloon Retail, the parent company founded in 1987, which operates various store formats across the country including Big Bazaar, Central, Food Bazaar, e-Zone, and Home Solutions. Big Bazaar is a hypermarket chain launched in 2001 targeting middle-income customers. Food Bazaar is a supermarket chain focused on Indian and western cultures that invites customers for a unique shopping experience. e-Zone is an electronics and home appliance retail chain that aims to provide customers a complete shopping experience through its products and services.
A projects report on effectiveness of retailing mix in big bazaarProjects Kart
This document is a project report on the effectiveness of the retailing mix at Big Bazaar, an Indian hypermarket chain owned by Pantaloon Retail. It provides background on Pantaloon Retail and Future Group, the parent companies of Big Bazaar. It then discusses Big Bazaar's products, departments, management style, strategy, and competitors. The report aims to analyze and evaluate Big Bazaar's retailing mix and provide recommendations for improvement.
Future Group was established in 1994 by Kishore Biyani with a vision to provide diverse retail services across India and global markets. It operates various retail formats including Big Bazaar, Food Bazaar, Central, Pantaloons, E-Zone and Hometown, with over 120 Big Bazaar stores, 170 Food Bazaar stores, and 6 million square feet of retail space across 70+ cities. Future Group employs over 30,000 people and aims to make quality consumption affordable for customers across all income segments in India.
This document provides an executive summary of a research report on supply chain management and store operations at Pantaloon Retail India Pvt. Ltd. The summary discusses inventory management processes at the company's warehouses and stores, including inward and outward processes. It also examines shortages and damages to inventory at the warehouse and store level. The executive summary identifies problems contributing to shortages and damages and provides recommendations to address these issues.
The document is a summer training project report submitted by Shiv Mohan Singh about his training at Big Bazaar in Ranchi. It provides details about the company profile of Pantaloon Retail (India) Limited which operates Big Bazaar. Some key points include:
- Pantaloon Retail operates multiple retail formats across India with over 1000 stores.
- Big Bazaar is a uniquely Indian hypermarket chain that was launched in 2001 in Kolkata.
- The project report includes sections on the company profile, management structure, departments and products, research objectives and methodology used by Singh during his summer training at Big Bazaar.
The document is a summer training project report submitted by Shiv Mohan Singh about his training at Big Bazaar in Ranchi. It provides details about the company profile of Pantaloon Retail (India) Limited which operates Big Bazaar. Some key points include:
- Pantaloon Retail operates multiple retail formats across India with over 1000 stores.
- Big Bazaar is a uniquely Indian hypermarket chain that was launched in 2001 in Kolkata.
- The project report includes sections on the company profile, management structure, departments and products, research objectives and methodology used by Singh during his summer training at Big Bazaar.
Madura Fashion & Lifestyle is a leading Indian fashion and lifestyle company that owns several top brands. It has pioneered new concepts in the Indian apparel industry and successfully manages a multi-brand portfolio. The company prides itself on its people-centric culture and hires top talent through a rigorous process to help its brands and business grow.
The document is a summer internship report submitted by P.Karthick to the American School of Business Administration (ASBA) in partial fulfillment of an MBA degree. It provides an overview of Future Retail Limited and their Big Bazaar stores. Big Bazaar began in 2001 as India's first hypermarket and has since expanded to over 250 stores across India. The report describes Big Bazaar's organizational structure, products offered, and departments such as human resources, finance, marketing, logistics, and customer service.
Big Bazaar is a hypermarket chain owned by Pantaloon Retail that offers a large mix of products at discounted prices. It aims to recreate a complete bazaar shopping experience for customers. Key strategies include offering prices 5-70% lower than market rates and a large selection of over 105,000 products across 18 categories. Stores are designed to be easy to navigate with a focus on interior aesthetics and product placement. Promotions emphasize bulk purchasing and deep discounts. Research found customers are attracted by offers and convenience while quality and brands also influence purchase decisions. It is recommended Big Bazaar focus more on loyalty programs and products popular with local university students.
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3. FASHION RETAIL MANAGEMENT
1
INTRODUCTION
Then NOW
The company‟s flagship business of department stores is manifest in Shoppers Stop. A pioneer of
modern retail in India, Shopper‟s Stop Ltd. today, is the country‟s largest chain of Department
Stores. It offers customers an international shopping environment and a world-class shopping
experience through its 24 stores in 12 cities. It houses a host of international and domestic brands
across categories such as apparel, accessories, cosmetics, home & kitchenware as also its own
exclusive brands.
Pioneer of modern retail in India, Shopper‟s Stop Ltd, has been instrumental in bringing about
the retail revolution in India. A professionally managed and systems driven organization,
Shoppers Stop has always been attuned to evolving consumers. The customer insights have
enabled company to service them better and fulfill aspirations.
Shoppers Stop has evolved its positioning to „Bridge to Luxury‟ and continues to reinforce its
leadership position. The company recently revealed our New logo, which reflects the essence of
the company‟s new philosophy.
HomeStop is the first-of-its-kind premium home concept store at Bengaluru, Mumbai and New
Delhi, offering a wide range of products and some of the most reputed national and international
brands.
It is a one-stop-shop for all home needs ranging from home décor to furniture, bath accessories
to bedroom furnishings, mattresses to draperies, carpets to modular kitchens & health equipment,
all under one roof.
2008 Page |3
4. FASHION RETAIL MANAGEMENT
Spacious, well laid out bookstores that feature methodical classifications, clear signages,
dedicated enquiry/orders desks and attractive displays along with cafés, reading tables and chairs
within the store make Crossword the leader in the lifestyle bookstore category. Its unique
product mix of books, magazines, CD-ROMs, music, stationery and toys is further enhanced
with services like Dial-a-book and Email-a-book and facilities like gift vouchers and „Return,
Exchange & Refunds‟ policy. Crossword Bookstores Limited, is a wholly owned subsidiary of
the company with 48 stores across the country.
Mothercare PLC of UK, the largest specialist retailer for infant and toddler care, is now in India.
It stocks a variety of products for mothers and babies, toddlers and children till eight years of age
with the focus being on style, function and safety. Mothercare is currently present as 19 stores
including 10 shop-in shops at Shoppers Stop in leading metros.
Shopper‟s Stop Ltd. has a 19% stake in Hypercity Retail (India) Ltd. The first store was opened
in 2006 with an area of over 124,000 sq. ft. HyperCITY has redefined the experience of the
Indian consumer in the big store format. Its offering includes food and grocery, general
merchandise and apparel. HyperCITY provides a truly international shopping experience, where
customers can shop in comfort in a large, modern, and exciting environment.
Shopper‟s Stop Ltd. has ventured into catalogue Stores, call and collect stores, internet retail
website and telephone orders through its subsidiary, Gateway Multichannel Retail (India)
Limited under the name of „HyperCITY-Argos‟. Currently there are 5 stores operating at Thane.
2008 Page |4
5. FASHION RETAIL MANAGEMENT
Shopper‟s Stop Ltd.‟s foray into Food & Beverage began with Brio - a step up the evolutionary
ladder from “franchised coffee bars.” Brio - the café bistro has been designed to be a warm &
friendly place to relax, revive and reflect. It has a classic yet sophisticated ambience, friendly
service and excellent food. Brio has 20 outlets in select cities.
Desi café is the Indian fast food concept by Shopper‟s Stop Ltd. The menu is, expectedly, as full
of perennial favourites as it is with yummy twists. The best part of the fare is that it has
something for every Indian. Be it the breakfast section, the snacks, or the mini-meals – the
choices are diverse enough to take you on a crosscountry tour. The company is currently running
3 outlets of Desi Café, one each in Delhi, Lucknow and Mumbai.
Shopper‟s Stop Ltd. has entered into a non exclusive retail agreement with world-renowned
cosmetics major Estee Lauder to open M.A.C Cosmetics stores in India. M.A.C (Makeup-Art
Cosmetics) the professional brand of choice, is the first brand under the Estee Lauder Group of
Companies portfolio to enter the Indian retail market. Currently there are 4 M.A.C stores
operating in Bengaluru, Delhi and Mumbai (2) with Shopper‟s Stop Ltd.
Arcelia is a new retail concept aiming at the growing accessories & cosmetics segment, with a
strong emphasis on experience and indulgence and primarily caters to discerning women
shoppers. It retails cosmetics, fragrances, fine jewellery, footwear, handbags etc. Currently there
are 2 stores operational in Delhi and Pune.
2008 Page |5
6. FASHION RETAIL MANAGEMENT
Shopper‟s Stop Ltd.‟s entry into airport retailing is marked by a joint venture with The Nuance
Group AG of Switzerland, the world‟s leading airport retailer. Shopper‟s Stop Ltd is handling the
retail operations in the duty paid zones whereas the joint venture company is handling the
operations at the duty free zones in international terminals. The joint venture company, called
Nuance Group (India) Private Limited, is already operating outlets at the international airports at
Bengaluru and Hyderabad.
Shopper‟s Stop Ltd. believes that the Indian consumers are looking for multiple options to
entertain themselves and their families. It has forayed into the Entertainment sector by acquiring
a 45% stake in Timezone Entertainment Private Limited which is in the business of setting up &
operating Family Entertainment Centers (FECs). It has 5 outlets in Ahmedabad, Hyderabad,
Kolkata and Mumbai.
2008 Page |6
7. FASHION RETAIL MANAGEMENT
2
EVOLUTION
YEAR EVENTS
1991 The first store opened at Andheri, a suburb in Mumbai selling only
Menswear
1992 Ladies wear was introduced
1993 Added Children & non apparels
1994 Loyalty Program titled First Citizen was launched.
1995 Opened second store in Bangalore
1997 Launched co-branded credit card for our loyalty members in association with
HSBC.
1998 Opened third store in Hyderabad
1999 Implemented JDA Retail ERP (a global leader in retail ERP packages).
Opened our fourth & fifth store in Jaipur & Delhi
2000 Opened sixth & seventh store at Chennai & Chembur – Mumbai. Acquired
Crossword – India 's leading retail book chain
2001 Opened eight & ninth store in Pune & Bandra
2002 Opened the tenth store in Kandivli – Mumbai
2003 Opened the eleventh, twelfth & thirteenth store in Mulund – Mumbai,
Gurgaon & Kolkata
2004 Opened fourteen, fifteen & sixteenth store in Malad – Mumbai, Kolkata &
Bangalore
2005 Opened seventeen, eighteen, nineteen & twentieth store in Pune, Juhu –
Mumbai, Bangalore & Ghaziabad . Launched M.A.C & Homestop – our
home store.
2006 Opened out twenty first (Mumbai) and twenty second store in Lucknow .
Launched Mothercare in India and our F & B outlets Brio & Desi Café.
Bought 45% of Timezone India .
2007 Signed a 50:50 Joint Venture with the Nuance Group for Airport Retailing
Signed an MOU with the Home Retail Group of UK to enter into a franchise
arrangement for the Argos formats of catalogue & internet retailing.
2008 Page |7
8. FASHION RETAIL MANAGEMENT
3
STATUS
3.1 Various location of Shoppers Stop:
The location of various stores of Shoppers Stop Limited is classified into Shoppers Stop,
Homestop, Hypercity and Speciality (Includes Crossword, Mothercare, Arcelia, M.A.C. Clinique
and Food & Beverage outlets).
The Shoppers Stop group has its presence in 14 cities and 9 states across India.
2008 Page |8
9. FASHION RETAIL MANAGEMENT
3.2 Number of Stores
Sr Formats No. of Stores No. of cities Remark
1 Shoppers Stop 24 12
2 HomeStop. 03 03
3 Crossword 48 14
4 Mothercare 19 08 10 shop-in-shop
5 Hypercity 01 01
6 Hypercity Argos 05 01 Catalogue stores
7 Brio 20 -
8 Desicafe 03 03
9 M.A.C 04 03
10 Arcelia 02 02
11 Nuance 02 02 Airport retailing
12 Timezone 05 04
3.3 Retail Area
Total retail area of Shoppers Stop and its various formats total‟s to 1.6 million
sq. ft.
3.4 Manpower
Every Shoppers Stop employee is termed as Customer Care Associate to
emphasize the belief that the customer always comes first. The total number of
customer care associates stands at 3754 in the year end March 31, 2008.
3.5 Brands
STOP - Smart, comfortable clothing with a perfect mix of classic and contemporary styling.
LIFE - Trendy, energetic casual clothing & accessories based on global fashion trends.
KASHISH - Elegant & exquisite traditional occasion wear for the ethnic chic.
VETTORIO FRATINI - Sophisticated formal & causal clothing line for the power dresser.
ELLIZA DONATEIN - Fashion formals styled with elegance for the modern working woman.
HAUTE CURRY - Young & funky ethno fusion wear for today‟s young & trans-global fashion
divas.
I JEANS WEAR - Fashion denim wear for the urban youth epitomizing individuality.
INSENSE - Elegantly stylish yet practical & comfortable women‟s wear for social occasions.
MARIO ZEGNOTI - Romantic fashion formals & smart casuals for stylish & flamboyant men.
2008 Page |9
10. FASHION RETAIL MANAGEMENT
ACROPOLIS - Basic, smart & comfortable line that offers value.
INDI-VISUAL - India visualized in a T-shirt range A snap shot of everything that‟s inherently
Indian in the most colorful manner.
Shoppers‟ Stop offers a wide range of brands (more than 400 brands) for the entire family to
choose from. Exclusive and established brands share shelf space to offer an array of choices
customers across all ages, tastes and occasions. Shoppers‟ Stop is the single largest retailer for
Levi‟s Strauss, Pepe, Lee, Arrow, Zodiac, Ray-Ban, Swatch, among others. It is also a launch
pad for non-apparel brands like Walt Disney, Tencel, Clarins and Elizabeth Arden.
3.6 Awards
Received the following awards from the “Clothing Manufacturers Association of India” (CMAI):
Retail Professional of the year - Mr. B.S. Nagesh (For 3 consecutive years)
Advertising Campaign of the year - Shoppers Stop (For 3 consecutive years)
“Department Store of the Year” at the Star Retailer Awards
“Value Retailer of the Year” to HyperCITY at the Star Retailer
Awards.
“Emerging Market Retailer of the Year” at World Retail
Congress Awards
Mr. B. S. Nagesh has been inducted into the World Retail Hall
of Fame (The first Indian to be bestowed with this honour)
“Retail Destination of the Year” at the Images Fashion Forum
(For 4 consecutive years)
“Most Admired Retailer – Technology Application” at Images
Retail Forum
“Most Admired Retailer – Leisure Category” to CROSSWORD
at Images Retail Forum
“Most Admired Retailer – Retail Design & Visual Merchandising” to HyperCITY at Images
Retail Forum
2008 P a g e | 10
11. FASHION RETAIL MANAGEMENT
4
SALES ANALYSIS
Customer Entry:
The opening of new stores coupled with attractive advertising enabled the Company to attract
higher number of customers in new as well as existing stores. Retailers measure entry as
footfalls, which is the number of people entering the stores. This is computed through manual
count in all stores during trading hours.
Conversion Ratio:
Conversion is the ratio of the number of transactions (Cash Memo) versus the total customer
entry into the stores. Tracking conversion helps the retailer understand the productivity of his
front-end store employees and the attractiveness of the Merchandise and services. Consequent to
recent stores being part of malls, the customer entry has increased but the conversion ratio has
dropped. However in absolute numbers customers converted have shown growth in 2 years.
2008 P a g e | 11
12. FASHION RETAIL MANAGEMENT
Sales:
Gross Sales both at chain level and for Like-to-Like stores showed an improvement as compared
to last year. The growth was 34% in gross retail turnover. The sales per sq.ft. have been
computed on built-up area.
Apparel:
The Apparel contribution to total sales of the company was 58.6% in 2007-08 as compared to
58.9% in 2006-07. There has been growth in Non-Apparel segment which has resulted in Non-
Apparel sales percentage growing. This is primarily due to customer buying life style products.
Non-Apparel:
This category includes Cosmetics, Personal Accessories, Jewellery, Leather goods, Home Wares,
Electronics, Books and Music. These lifestyle products have high aspiration value, and as the
consuming class increases, there will be a big surge in the demand for this category. The Non-
Apparel contribution to total sales of the Company was 41.40% in 2007-08.
2008 P a g e | 12
13. FASHION RETAIL MANAGEMENT
Private Label & Private Brands:
The Company aims to provide a differentiated and unique offering to the customer through its
own private labels as well as through exclusive private brands. The contribution of private label
has decreased to 20.1% of sales from 20.6% last year and private label sales have increased by
28%. The exclusive licensing arrangement with Austin Reed UK to retail men‟s & women‟s
wear has posted a healthy growth. As a part of its strategy to provide a wide range of
merchandise to customers, the Company aims to fill in the gaps in the national brand offering
through its private labels & exclusive arrangements with private & international brands.
Average Selling Price (ASP):
Average Selling Price is the Gross Retail Sales divided by the number of units sold. Tracking
ASP helps the retailer to align the offering as per the customer segment as well as improve the
productivity of the floor space.
Transaction Size (Rs.):
Transaction size represents the amount spent by each customer on his buying. This is computed
by the total sales divided by the number of cash memos.
2008 P a g e | 13
14. FASHION RETAIL MANAGEMENT
Merchandise Purchase:
The company‟s ability to present on the shelves correct merchandise assortments in the right
mix, style, colour & fashion is one of its most critical success factors. A team of Buyers &
Merchandisers continuously ensure that the pricing strategy and value proposition are completely
in tune with the customers‟ expectations. They regularly monitor sales trends to optimize
inventory levels. Our well established systems and processes in Buying & Merchandising &
Logistics enables the company to efficiently manage the flow of inventory to stores, provide
prompt replenishments and manage pricing. The company believes in a broad distribution of risk
with no high dependency on any single supplier and has a diversified supplier base. Suppliers are
selected after evaluation based on fairly stringent parameters which ensure the quality &
reliability of supply. Alternate distribution channels for inventory have also been put in place as
a contingency, should the need arise.
Supplier Risks:
Shoppers Stop broadly varied offering necessitates alliances with a large number of suppliers
from various business sectors. In order to mitigate the risk involved, Shoppers Stop enters into
arrangements with vendors in various business formats such as Outrights Buy/Sale or return,
Consignment & Concessionaire/Conducting arrangement.
Shrinkage:
Shrinkage in the retail business is defined as the loss in inventory through a combination of shop
lifting, pilferage, and errors in documentation transaction processing that go unnoticed. They
have focus on inventory control and have set up a separate department called profit
enhancement, which not only monitors Shrinkage on a regular basis but also looks at various
factors that could lead to Shrinkage at stores and distribution centers. The Profit enhancement
department, Store Operations along with the Supply Chain team have worked together and
monitored the Shrinkage level on a month on month basis which has resulted in the Shrinkage
percentage being controlled at 0.47% of the Turnover and the company‟s endeavour will always
be to lower this ratio through proper monitoring and continuously reviewing Inventory
management processes and systems.
2008 P a g e | 14
15. FASHION RETAIL MANAGEMENT
Loyalty program:
The Company has pioneered India‟s first retail loyalty program - “First Citizens”. The First
Citizens base grew from 781,000 to 10,13,000 over customers in this year. During the current
year, the First Citizens contributed 65% of the Company‟s annual sales. The First Citizen
program has 3 tiers - Classic Moments (entry level), Silver Edge and Golden Glow. Members
fall into the various tiers on the basis of their spends with the company.
First Citizens also earn differential reward basis on their current tier of membership. First
Citizens receive:
• Reward points on all their spends. Reward points can be redeemed for a wide variety of
merchandise at Shoppers Stop.
• Exclusive schemes, benefits and promotions.
• Extended and exclusive shopping hours - specially during the festive season. Special previews
before the sale periods.
• Invitations to exclusive events - both in-store as well as those organized outside the stores.
• Home delivery of altered merchandise.
• Exclusive First Citizens lounge at select stores to relax after hectic shopping.
First Citizens always stay updated with all details pertaining to their membership as well as the
best of offers and privileges available, through a unique service launched last year - First
Citizens First Through this service First Citizens get all the information that they want on their
mobile phones simply by sending an SMS.
In the coming year your Company proposes to announce some ground breaking programs for it‟s
First Citizens which will not only enhance front end sales but will also strengthen customer
loyalty for the company.
2008 P a g e | 15
16. FASHION RETAIL MANAGEMENT
5
FINANCIAL ANALYSIS
The Company has opened five department stores i.e one at Noida, one at Kolkata and three at
New Delhi during the year, taking its chain of department stores to 27 stores spread across India.
The revenue has touched Rs. 11,602 million (previous year Rs.8,741 million), registering a
growth of 33% on y-o-y basis, whereas cash profit stood at Rs. 538 million and net profit at
Rs. 70 million against Rs. 743 million and Rs. 262 million respectively last year.
2008 P a g e | 16
17. FASHION RETAIL MANAGEMENT
6
PRODUCT MIX & PRICE POINTS of SHOPPERS STOP
Product Range Price Point
Women’s apparel:
Shirts: formal 449-1395
casual 349-995
Bottomwear: formal trousers 549-1899
casual bottomwear 349-1299
jeans 599-2599
Mix n match: kurtas 419-1399
churidars,salwars n dupattas 1199
Coordinated sets:
(includes salwar kameez, churidar kameez and patiyala
kameez ) 799-2999
Ready to stitch materials 799-2999
Skirts 399-999
Dresses 699-799
Knits (includes tops, dresses, n t-shirts) 399-599
Lingeries 250-700
Nigtwear 499-2099
Women’s accessories:
Hand bags 499-3845
Fashion jwellery:
sets 1390-4970
earrings 125-470
chains and necklaces 395-3990
Fragrances 375-4100
watches 1395-18000
sunglasses 895-5990
Writing instruments 50-1599
crystals 99-599
socks 99-299
Men’s apparel:
Shirts: formal 399-2299
casual 375-1299
partywear 399-2990
semiformal 375-1599
2008 P a g e | 17
18. FASHION RETAIL MANAGEMENT
Trousesrs: formal 599-2895
semiformal 575-1899
Casual pants 499-1399
Jeans 799-3299
T- shirts and polos 399-1499
Kurta pyjamas and stoles 475-1299
Ties 299-1199
innerwear 99-599
seasonal 99-399
Men’s accessories:
Wallets 364-1599
Watches 599-7995
belts 499-999
2008 P a g e | 18
19. FASHION RETAIL MANAGEMENT
7
HUMAN RESOURCE
The Indian retail industry is growing by leaps and bounds and is poised for an unprecedented
growth. The Company is gearing up to the ride the growth wave and believe that our people will
fuel this exponential growth in the future. Shoppers Stop continue to increasingly focus on
internal growth and development of our associates, cutting across levels and functions, through
focused developmental efforts and growth opportunities.
For the year under review, the HR dept. has provided 66 hours of training per associate and 320
hours of international training. The company has been able to employ innovative strategies to
attract talent from other industries as well as from renowned educational institutions. 104
associates have participated in the Company‟s growth through ESOPs.
The Company has a well-established system of competency mapping and assessment centre
deployment that ensures a fair and transparent vehicle for providing growth opportunities to its
associates. In the last financial year, 35 assessment centre were conducted covering 360
associates across various levels.
The company have been able to successfully deploy initiatives to enhance associate satisfaction
levels, which are reflected in the increase in the Associate Satisfaction scores for the fourth
consecutive year in a row. ASI or Associate Satisfaction Index computed through an annual
online survey for all the associates, tracks the satisfaction levels of associates on various work
experience, identifies the current drivers of employee loyalty, tracks improvement over last year
and identifies the current key strengths and weaknesses to take necessary action.
2008 P a g e | 19
20. FASHION RETAIL MANAGEMENT
8
EXPANSION PLAN
Geographical reach: The company continues to increase its Pan-India footprint. The
Company has plans to increase the number of departmental stores to 41 in the next 3
years. In addition the company will also continue to expand its various other formats.
Hypercity – An entry into mixed retail: the Company has entered the hypermarket
segment, which is a high growth segment by acquiring a 19% stake in Hypercity. The
company believe that the scope for hypermarkets in India is immense. The store run by
Hypercity has shown very impressive performance in the year gone by.
Format diversification: Shoppers Stop, in it‟s constant endeavor to capture wallet share,
has diversified into multiple formats viz. HomeStop which retails hard and soft
furnishings, Crossword for books, music and stationery, airport retailing by tying up with
The Nuance Group AG of Switzerland, and F&B formats comprising Brio and Desi Cafe,
and Arcelia, which retails high end non apparel and accessories for ladies.
Preferred partner for foreign players: the Company believes that by virtue of it‟s
presence across all lifestyle categories in the departmental format, it‟s strong brand value
and it‟s presence in the books and music segment, it is best placed to bring in
international brands into the country, there by enriching the product bouquet for it‟s
customers and in turn increasing opportunities for product diversification and profit
enhancement.
2008 P a g e | 20
21. FASHION RETAIL MANAGEMENT
9
STRATEGIC ALLIANCE
Shopper‟s Stop Ltd. has entered into a non exclusive retail agreement with world-
renowned cosmetics major Estee Lauder to open M.A.C Cosmetics stores in India.
Shopper‟s Stop Ltd. has a 19% stake in Hypercity Retail (India) Ltd.
Mothercare PLC of UK, the largest specialist retailerfor infant and toddler care, is now in
India.
Shopper‟s Stop Ltd.‟s entry into airport retailing is marked by a joint venture with The
Nuance Group AG of Switzerland, the world‟s leading airport retailer.
Shopper‟s Stop Ltd has forayed into the Entertainment sector by acquiring a 45% stake in
Timezone Entertainment Private Limited which is in the business of setting up &
operating Family Entertainment Centers (FECs). It has 5 outlets in Ahmedabad,
Hyderabad, Kolkata and Mumbai.
2008 P a g e | 21
22. FASHION RETAIL MANAGEMENT
10
PROMOTION
Shoppers Stop Ltd.believe that shopping today is not confined to need. It is a new
form of entertainment, to fulfill new aspirations and to bring out the new self.
Shoppers Stop revealed its new logo in all fanfare with Mr. Shah Rukh Khan as the
guest of honour. Upon revealing the new look, Shoppers Stop also announced the
new cause of Think Green that it has taken up.
The first initiative under the Think Green campaign is the cause of the Neem
Tree. The exclusive brand „Life‟ merchandise is now sold with sachets of Neem
seeds to help create awareness and encourage customers to support the cause.
Shoppers Stop print advertising campaign, though tongue in cheek, also
highlights environmental concerns. Shoppers Stop has been running a TV
campaign which communicates the brands new baseline „Start Something New‟.
Another exciting feature is the new limited edition of Shoppers Stop
shopping bags. The first in the series are shopping bags depicting
„Fashion through Ages‟ like the Audrey Hepburn – Breakfast at
Tiffany‟s look and The John Travolta Saturday Night Fever look.
The company has introduced Shoppers Stop Radio, the first of its kind
retail radio format in the country. The Shoppers Stop Radio has two
dedicated RJs (Radio Jockeys) who entertain customers while they
shop. The radio plays all genres of music and also provides important
information to customers related to shopping.
2008 P a g e | 22