The document outlines the 2017 strategies and initiatives of King County IT to enhance technology use and improve services for residents, emphasizing data integration and modernization of systems. It highlights potential vendor opportunities in various areas, including mobile app development, data analytics, and user experience design. The vision aims to create a more efficient, collaborative, and mobile-friendly government through innovative technology solutions.

1. Seattle/King County
Vendor Forum
May 10, 2017
@KingCountyIT

2. Our mission
Help King County customers and residents succeed by
building on modern technology platforms.
How
Build strategic partnerships with industry.

3. Climate
Change
Equity & Social
Justice
Best Starts
for Kids
Regional
Mobility
Best Run
Government

4. Org charts
High performing IT
organization dedicated to
continuous improvement
and service quality

6. • Chief Data Officer
• Formation of Data Service and
hiring for key positions (ELT
architect, open data architect, BI
developer, domain architects)
• Hiring data architects for specific
domains (transit, health, criminal
justice)
• Two key data projects underway
in transit and health

7. • Application rationalization / modernization
• Implementing a mobile platform
• Moving to service orientated architecture
• Implementing foundational disciplines,
best practices, and methodologies

8. Deeper focus on User Interface design
Increased Community Engagement

10. Snapshot of Current 2017-2018 Capital Projects
Transit Specific Projects

11. Strategies What we’re doing
and
How you can help

12. 2017 Vision
• Use data for analysis-driven solutions and conclusions
• Integrate data across platforms and within and between business
domains
• Move to predictive results
Why it’s important
• Customer and resident demand
• Best Run Government
Projects
• Transit Business Intelligence Resource Data (TBIRD)
• Physical Behavior Health Integration
• Revitalize and redefine Open Data
• Performance Benchmarking
Measure progress
• Monitor the service maturity against industry models
• Development and implementation of standards, platforms, and tools

13. Potential Vendor opportunities
• Assist in the development of best practices and standards
• Assist customers and help them envision how they’ll use data
• Assist with BI Analytic tools
• Criminal justice domain data integration
• Open data, Internet of Things (IoT)
• King County Data Inventory & Dependency Mapping (next
week via State IPS Roster)

14. 2017 vision:
• Fully utilize the technology and modern platforms that
KCIT has put in place over the last five years
Why it’s important:
• Customer efficiency
• Replace outdated business processes / methods
• Improve internal and external communication and
collaboration
Projects:
• Launched training service within the Business
Analysis service
• Skype for Business Collaboration Solutions
Measurement:
• Volume of training delivered
• Increased customer adoption of various technologies

15. Potential Vendor Opportunities
Training assistance
• Skype for Business
• CRM Dynamics
• SharePoint
• One Drive
• One Note
• O365 products
• Power BI

16. 2017 vision:
• Improve collaboration and engagements of King County
residents with their government
Why it’s important
• Engage King County residents in their government
• Improve internal and external collaboration
Projects
• Social media and subscription based services
• Mobile user interface and user centered design
• King County website improvements
Measurement
• Increased broadband access in underserved areas of King
County
• King County resident adoption of subscription services

17. Potential Vendor opportunities
• Usability research and user studies
• User Experience Design – prototyping,
wireframes, UI design
• Accessibility improvements to comply with federal
standards
• Visual design
• Cartography
• Social media strategy
• Sitecore implementation (training, consulting,
administration and support)

18. 2017 vision:
• Develop a mobile King County workforce and a
digital King County for our residents
Why it’s important
• More mobile apps
• More mobile workers
• Wireless expansion
• More Cloud. More G-Cloud
• ePayment storefronts and back-end
Projects
• Laptops and Tablets
• Wireless Expansion
• ePayments
• Cloud apps/AWS
• Government cloud

19. Potential Vendor opportunities
• Support mobile app development
• ePayment implementation
• SaaS Text to 911 SaaS Solution RFP May 2017
• Automatic Vehicle Location and Tracking System
SaaS Solution RFP Q3 2017

20. 2017 vision
• Remove constraints to business improvements due to legacy systems
Why it’s important
• Reduce risk
• Enable business process improvement and service improvement goals
• Foster innovation
• Integrate data
• Take advantage of the public cloud environments (AWS, Azure) and standard
platforms (CRM, O365)
Projects
• Application rationalization / modernization
• Refactor / Move application to the public cloud (AWS, Azure)
• Multiple customer projects to modernize legacy systems
• CRM Dynamics application development
Measurement
• Incremental reduction of application portfolio
• Applications / Services that have moved to the public cloud environments

21. Potential Vendor opportunities
• Mobile App Development
• Application modernization and architecture
• SaaS / COTS offerings
• Jail Management Systems – RFP Q4 2017
• Property Tax Administration System (phase 1) – RFI
• Comprehensive Facilities Asset Mgmt – RFP
• Laboratory Information Mgmt System – RFP July 2017
• Electronic Signature RFP - Due May 16
• Jail Management System Quality Assurance ITSP May 20, 2017
• Wireless Upgrades throughout King County facilities
• Identity Access Management/MSFT Identity Manager support

22. General Business Analysis backfill opportunities
Increased capability/maturity
• Improved Methods/Delivery Framework Maturity
• Integrated Project Planning / Roadmap capability
• Integrated Resource Planning
• Ongoing movement of systems to the cloud
Specialties
• Financial systems
• IT Service Management
Security
• Alternatives for EndPoint Security
• Replacement of multifactor systems
• Replace FTP systems

23. Get on the state roster!