The document discusses the transformation of the public sector through modern technological solutions aimed at enhancing citizen engagement and productivity. It emphasizes the need for flexible and cost-effective service delivery models that leverage Microsoft technology while addressing expectations from citizens and government workers alike. Intergen positions itself as a key partner, offering a range of solutions to meet diverse public sector needs and improve service quality.

1. INDUSTRY SNAPSHOT
INTELLIGENCE AT WORK IN THE
Public Sector
HELPING TO USE TECHNOLOGY TO IMPROVE CITIZEN ENGAGEMENT AND PUBLIC SECTOR PRODUCTIVIT Y
The modern Public Sector is exactly that, modern,
complex and rapidly changing.
On-going transformation is required to improve service
delivery, deliver tangible savings and provide more secure
solutions that enable collaboration within and between
departments which is critical to ensure sharing of ideas,
solutions and less duplication across services.
Traditional approaches need to be reconsidered and
different service based models put in place that use, reuse,
share and deliver collective benefits across the sector. In
doing this providing new and secure solutions to enable
service improvements is the base level not the target.
THE PUBLIC SECTOR CHALLENGE:
HOW DO WE BALANCE?
Citizen
and user
expectations
Technology, social and
business trends are
converging, driven by the
consumerisation of I.T.
Service design and
delivery are informed by
customer insights.
Enterprise
requirements
An evolution to a shared, low
cost and flexible model to
support government worker
needs, means driving down
cost while increasing the
performance of government
ICT service delivery.
The only thing that is certain is that things will change.
Models need to allow for consolidation, flexibility and high
rates of change. Growing expectations for more online
services and access to public data are but one example.
It is critical to choose a partner that delivers to these
new models, someone that is locally based, has extensive
experience within the Public Sector and able to deliver
modern thinking. Intergen are not afraid to challenge the
normal and think outside the box to enable Public Sector
agencies to deliver to new targets and plans.
WE DELIVER PUBLIC SECTOR OUTCOMES USING MICROSOFT TECHNOLOGY, DRAWING ON THE EXPERIENCE
AND EXPERTISE OF AUSTRALASIA’S LEADING TEAM OF MICROSOFT PROFESSIONALS. WE OFFER THE FULL
DEPTH AND BREADTH OF MICROSOFT SOLUTIONS AND SERVICES. WE CALL IT INTELLIGENCE AT WORK.
2013
2010
2013 PARTNER OF THE YEAR
– ASIA PACIFIC REGION –
MICROSOFT PUBLIC SECTOR
CITIZENSHIP SOLUTION OF
THE YEAR – MICROSOFT NEW
ZEALAND PARTNER AWARDS
2008, 2010, 2012
MICROSOFT PARTNER OF
THE YEAR – NEW ZEALAND
FINALIST MICROSOFT
WORLDWIDE PARTNER AWARDS:
PUBLIC SAFETY & NATIONAL SECURITY

2. The knowledge and
expertise to build
information-centric
government customer
centred services.
IT’S ABOUT SOLVING BUSINESS PROBLEMS
It isn’t simply about the technology. It is about delivering
cost effective solutions to solve business problems
Intergen can address the most common requirements
across Central Government, State Owned Enterprises,
Federal and State Government, Local Government, Police,
Health, Defence, and Education.
EFFICIENCY
Integrating service delivery and optimising value
from our assets
• Infrastructure optimisation and management
• Legacy application modernisation
• Desktop deployment and management
• Collaboration and information management solutions
BALANCING
Citizen and user
expectations
Technology that
allows natural
and intuitive
work styles across
government
Enterprise
requirements
Manageable
procurement
timescales
TRANSPARENCY
Opening up and joining together public information
to encourage knowledge creation and enable unique
agency capabilities
• Financial – cost recording/output management/multi
country accounts
• Business intelligence and reporting
• Leveraging cloud-based solutions (Private and Public)
INFRASTRUCTURE CONSULTING
FINANCIAL SOLUTIONS
Ministry of Health – Deployed System Center Operations
Manager to enable MoH to monitor their core IT
Infrastructure and business services.
New Zealand Trade & Enterprise – Multi country financials
management and grant payments solution using Dynamics AX.
Ministry of Foreign Affairs and Trade – Design
the Windows 7 and Office 2010 SOE build, deployment
and management framework for the NZ Foreign Posts in
conjunction with Microsoft Services.
Maritime New Zealand – Designed and implanted their
Windows Server Hyper-V platform that hosts their core
Windows Server Infrastructure
AgResearch – Financial management and project costing
solution using Dynamics AX.
Standards New Zealand – A financial management
solution using Dynamics NAV.

3. Information
that I can access
quickly & trust
I’m shielded
from the
complexities of
government
A truly seamless
user computing
experience
More with less
Shared
investment &
capability
ACCOUNTABILIT Y
My own device
System
assurance
EMPOWERING
Establishing and measuring performance
Enabling citizen centric services
• Integrated and open data solutions
• Document lifecycle management
• Interactive and responsive web based applications
and Internet sites
• Public Safety & Emergency Management
• Self-service and mobile solutions
• Usability and user centred design
CITIZEN ENGAGEMENT
APPLICATION MODERNISATION
Department of Culture & Arts – Provided an online Grants
Management System that includes a web portal for grant
applications and grant assessment. Dynamics CRM being used
for core grant management processes, grant setup, funding
processes and reporting.
Ministry for Primary Industries – The development of
.NET based database of information about the ownership and
management of all rural properties, land use, stock and crops.
The authoritative source of rural property information for
biosecurity management - Farms Online.
Tertiary Education Commission – Used Microsoft Dynamics
CRM to manage profile information about Tertiary Providers,
stakeholders, suppliers, contract information, funding
allocations and payments for organisations.
Department of Internal Affairs – Birth, Deaths and
Marriages Online, a web based interactive application that
allows historical information to be made available and opening
the way for internet services to be introduced.
Charities Commission – A Dynamics CRM-based solution
that is used to manage charitable organisation information
throughout the business lifecycle, from initial registration
through the stages of the charity’s life, including annual returns
and notice of changes.
EMPLOYEE ENGAGEMENT &
INFORMATION MANAGEMENT
UNSW – A SharePoint based intranet at the heart of the
Australian School of Business new strategic direction to
becoming a more connected and collaborative organisation.
Ministry of Foreign Affairs and Trade – Design, develop
and implementation of Global Document Management
solution and Records Management Solution.

4. KEY ADVANTAGES OF ENGAGING WITH
INTERGEN IN THE PUBLIC SECTOR
Public Sector agencies and associated organisations
have to ensure the best possible utilisation of
technological investments to fit within Government
budgets, adapt quickly to change, improve service
quality and citizen engagement and lift productivity.
Since Intergen’s inception located near the centre of
Government in New Zealand, we have been helping
the Public Sector with the design, development,
implementation, management and support of
Microsoft-based technology solutions in both
New Zealand and Australia.
Key advantages of working with Intergen include:
• Proven capability across the Microsoft
technology suite
• Extensive experience within all sections of
the Public Sector
• Modern thinking and a willingness to explore
new ideas and service delivery models
• A progressive, pragmatic relationship model that
delivers real value
• Local presences and a vested interest in making
the engagement with the Public Sector better for
ourselves and our employees
INTERGEN IS AT THE FOREFRONT OF DELIVERING PUBLIC SECTOR SOLUTIONS
We help address public sector requirements across (but not limited to) the breadth of Microsoft solutions, including:
• Application design and development using the .NET framework
• Device management and deployment using System Center
• Financial Management solutions built on Dynamics AX
and Dynamics NAV
• Cloud applications with Windows Azure and SQL Azure
• Citizen engagement leveraging Dynamics CRM
• Collaboration and information management solutions
based on SharePoint
• Application support and modernisation with Visual Studio
development tools
• Provision of cloud based office productivity with Office 365
Intergen is a information technology services company that solves challenging business problems using the latest Microsoft solutions.
We provide our customers with a range of solutions and services, including financial and relationship management, portals, content and
collaboration solutions, custom software development, and consulting services.
RE DMOND
AU CK L AND
WE L L INGTON
S Y DNE Y
CH RIS TCH U RCH
PERTH
ME LB O URNE
DU NE DIN
Australia info@intergen.com.au / www.intergen.com.au United States info@intergenusa.com / www.intergenusa.com New Zealand info@intergen.co.nz / www.intergen.co.nz