The document discusses transforming universities for the post-pandemic world from the perspective of an online higher education institution. It summarizes the institution's virtual pedagogical model that has been in operation since 2007. While the institution did not have to change its teaching and learning during the pandemic, supporting faculty, staff, and students working and learning remotely presented new challenges. The document calls for transforming institutions from crisis mitigation to embracing changes to prepare for an uncertain future with more flexible, personalized, and digitally-enabled education.