This document provides information on the services offered by AWAY Business Services Pty Ltd, including process improvement, Lean Six Sigma methodology, business analysis, process mapping, procedure writing, document management, audits, hydraulics, pneumatics, service and repairs, marine, training and assessing. Specific services detailed are conducting safety audits, commissioning new underground mining equipment, repairing hydraulic and pneumatic machinery, resolving complex mechanical problems, developing and repairing marine components, customizing training programs, and leading process improvement initiatives. Contact details are provided for Matt and Tracey Rendoth.

1. Information Pack
Trading under AWAY Business Services Pty Ltd

2. Our Quest
2
Providing cost effective services to small and
medium businesses to work smarter not harder.

3. What we do
3
 Process Improvement & Maturity
 Lean Six Sigma Methodology & Tools
 Business Analysis
 Process Mapping
 Procedure Writing
 Document Management
 Audits
 Hydraulics
 Pneumatics
 Service and Repairs
 Marine
 Training and Assessing

4. RendoTech
4
Service Engineering & Training
Mining, Industrial, Marine

5. Audits
5
 Conduct safety audits to report on equipment
maintenance (specialising in Underground Mining)
 Conduct audits within companies to assess their
stock and needs
 Commission new underground mining equipment
into mines

6. Hydraulics & Pneumatics
6
 Specialising in repairing complex problems and
breakdowns of Hydraulic and Pneumatic machinery
components
 Ability to comprehend detailed engineering
instructions and plans
 Design, make, service and repair of hydraulic and
pneumatic units and components

7. Service and Repairs
7
 Technical ability to resolve and repair complex problems and
breakdowns of mechanical and construction problems
 Ability to comprehend detailed engineering instructions and plans
 Fitting, turning, machining and welding skills as required by trade
 Comprehensive knowledge in service and repair of various mining,
manufacturing an other industrial machinery components including
(but not limited to):
Conveyor belts Pumps Valves
Drive shafts Cogs & gears Molding machines
Bending machines Dye cutting machines Printing machines
Chrome dipping
machines
Assembly lines Hoppers

8. Marine
8
 Development , repair and service of marine:
 Metal components
 Hydraulic components
 Pneumatic components
 Pumps
 Lines

9. Training and Assessing
9
 We customise to your training needs
 Develop training programs
 Deliver your training material
 Write and deliver training material
 Large or small groups
 Certificate IV Qualified Trainer and Assessor

10. AWAY Business Services
10

11. Process Improvement
11
 No problem to big or to small
 Develop process improvement programs
 Lead & deliver improvement initiatives
 Coach your team to deliver improvements
 Lean Six Sigma (LSS) DMAIC process methodology and tools
 D – Define the problem focus on voice of customer/business
 M – Measure the current process and establish a baseline
 A – Analyse the root causes and develop potential solutions
 I – Improve with solution selection and implementation
 C – Control the new process with document and metrics to sustain
improved results
Lean
Six
Sigma
Control
Im
prove Analyse
Measure
Define

12. Process Maturity
12
 Understand your current state and how to mature your
business processes

13. Process Maturity Dashboard
13
1
Adhoc
2
Repeatable
3
Defined
4
Managed
5
Optimised
No defined maps, documents or
metrics. Many ways to do a
process
Generic metrics recorded.
Processes not standardised but
concept in operation
Documented processes stored in
shared repository. Process
Owners identified. Roles &
responsibilities defined
Standard processes in place &
managed with metrics by the
Process Owner
Proactively driving
improvements using detailed
metrics
Process mapped & documented  Some   
Process maps meet agreed
standards  Some   
Multiple ways to work the process     
Processes incorporated into end
to end Process Design   Not validated  
Documents are catalogued and
stored centrally  Some   
Process Owner identified  Some
Identified - not actively
managing process
Identified -
actively managing process
Identified -
Global Owner actively
managing process
Roles & responsibilities defined  Some  
Linked to KRA

Revised regularly
Process performances are linked
to staff objectives (KRAs)   Some  
Metrics are clearly defined,
relevant and captured accurately 
Some
Cost FTE Capacity
Some
Cost FTE Capacity
Planning QA & SLA
Some
Cost FTE Capacity QA SLA Rework
Productivity

Cost FTE Capacity QA SLA
Rework Productivity Process
Cycle Effeciency (PCE) Process
Capability Score
Metrics/targets are used to review
process   

Reviewed and assessed
regularly

Continuously monitored to
drive improvement
Risk assessments completed and
documented     
Voice of Customer collected  
Ad-hoc customer feedback /
complaints

Used in root cause analysis

Includes Lead and Lag
indicators
Regular process reviews -
documents and maps continually
improved and maintained
Only if process fails Only if process fails
Some
When business priorities require

Control & Response plan or
mitigation plan in place

Control & Response plan or
mitigation plan in place
ProcessFrameworkProcessOwnershipProcessMetrics
Process&Change
Management
Maturity Dashboard

14. Business Analysis
14
 Review and document business processes end to end
 Recommend cost/benefits of operational and/or
technology solutions
 Business requirements
 Test Plans and User Acceptance Testing
 Business excellence reporting
 Quality programs

15. Process Mapping, Procedure
Writing & Document
Management
15
 Understand your processes with high level and detailed
current state and improved state process mapping
 Ensure employees have updated procedures and work
instructions to improve quality
 Develop document management structure linking:
 Process maps
 Procedures
 Work instructions
 Business Controls
 Quality Assurance
 Reporting

16. Training and Assessing
16
 We customise to your training needs
 Develop training programs
 Deliver your training material
 Write and deliver training material
 Large or small groups
 Certificate IV Qualified Trainer and Assessor

17. Matt Rendoth
P: 0408 845 450
E: matt@rendotech.com.au
Contact
17
Tracey Rendoth
P: 0414 368 377
E: tracey@rendotech.com.au
PO Box W175
West Cessnock NSW 2325