Shared services organizations are built on a foundation of reducing cost, promoting efficiencies and, ultimately, in achieving high performance. The evolution curve demonstrates that the shared services model has come a long way from the 70s when the focus was on centralizing non-core business processes to the current model of a portfolio approach based on establishing multi-shore, multi-delivery operations with best in breed solution offering. A variety of business functions are currently being outsourced/globalized with IT, F&A and HRO achieving significant maturity. In terms of locations, Indian cities (Bangalore, NCR and Pune) lead the way as the preferred destinations for most of the F&A, HRO and Inside Sales souring. Locations in Eastern Europe and Latin America offer viable alternatives.
Due to economic uncertainty many businesses are seeking to become more efficient while maintaining quality and service. Transitioning to a shared service model is at a fever pitch. Here are ten steps to a successful shared service center implementation.
Evolution of Shared Services - IAOP 6 February 2013Stuart Snowden
Presented at the IAOP Sydney meeting Feb. '13. An overview developed by Accenture of the evolution of Shared Services. It talks to
- geographic, Operating Model and Organisation trends;
- characteristics of the different models
- sourcing models
- High performance characteristics
Presentation winning strategies for shared services in the public sectorChazey Partners
Phil Searle, Founder and CEO of Chazey Partners, shared his view on what it takes shared services to be successful in the public sector. In this presentation, he has also highlighted the very essential basics of shared services and analyzed the lessons that he has learned through the years' of implementation in the public sector.
Due to economic uncertainty many businesses are seeking to become more efficient while maintaining quality and service. Transitioning to a shared service model is at a fever pitch. Here are ten steps to a successful shared service center implementation.
Evolution of Shared Services - IAOP 6 February 2013Stuart Snowden
Presented at the IAOP Sydney meeting Feb. '13. An overview developed by Accenture of the evolution of Shared Services. It talks to
- geographic, Operating Model and Organisation trends;
- characteristics of the different models
- sourcing models
- High performance characteristics
Presentation winning strategies for shared services in the public sectorChazey Partners
Phil Searle, Founder and CEO of Chazey Partners, shared his view on what it takes shared services to be successful in the public sector. In this presentation, he has also highlighted the very essential basics of shared services and analyzed the lessons that he has learned through the years' of implementation in the public sector.
A solid business case provides the foundation for implementing a successful shared services organization. This is the first session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we covered the elements of a good business case including examining current costs, projecting costs and savings based on your future design, and conducting sensitivity analysis to understand possible outcomes. This presentation provides detailed guidelines and lessons learned for developing a sound business case.
For more information, please visit www.scottmadden.com.
Your Challenge:
Implementing a shared services model is a difficult process to undertake, and is comprised of many different components. Becoming a shared services provider is comparable to becoming a vendor and most IT groups don’t have the capabilities to easily make the transition.
Most companies look to achieve cost reductions through offering a shared services model. Adopting a shared services model doesn’t always result in these intended cost reductions. Simply combining the operations of two IT organizations doesn’t necessarily result in economies of scale and cost efficiencies. Before leaping forward with your shared services implementation, determine if the project will deliver value to your organization.
Our Advice - Critical Insight:
Implementing a shared services model needs to be viewed as more than simply extending a current service to other sites. The organization providing services essentially turns into a vendor. As a vendor, think of the IT service you’re offering as the “product.”
Remember that there are people, process, and technology capability pre-requisites to successfully becoming a shared services provider. These capabilities are not typical for the average IT shop, and need to be taken into consideration when you look to transition to a shared services model.
Our Advice - Impact and Result:
Before jumping into the implementation of your shared services project, assess your customer requirements and your current people, process, and technology capabilities to assess whether your organization is ready to implement a shared services model.
Understand the financial implications of moving to a shared services model prior to implementing. Make sure there is a strong case for implementation.
Trends and Best Practices in Global Shared ServicesChazey Partners
The deck shows you the latest trends in Global Shared Services and Outsourcing industry and the best practices on optimizing your Shared Services performance
Design a Robust Shared Services Governance FrameworkChazey Partners
As SSCs evolve, what is increasingly clear is that if the business doesn’t do its part, then Shared Services hasn’t got a chance. This has given “governance” a completely new role and responsibility, as it establishes joint accountability between the business and the Shared Services. Governance makes real shared services happen. To download the article, click the link below: http://bit.ly/1ESICBy
Companies that have set up ‘Global Business Services’
have significantly boosted their support functions
performance, optimizing the cost-quality trade off through
efficiency improvements and a clear shift towards a
strong and compelling value proposition to the business.
With this major transformation, Next Generation Shared
Services are well positioned to be considered full-fledged
partners of business operations, and not just providers of
services.
Framework for a business process management competency centreMartin Moore
This framework directs thought to how business process management can be introduced successfully. It uses a maturity model to illustrate how involved the steps can be in this intervention. What it does not cover is the technical effort such as BPM notation and software requirements.
Talent Has Gone Digital, but How About HR?
The on-going digital transformation brings new challenges and opportunities. After stabilizing, improving and fine tuning core HR, we see a new wave within HR; innovation and adoption to the new paradigm. To take the lead and win the game, HR leaders must understand the demographic, technological and societal shifts - and prepare themselves accordingly. They also have to make sure to have a toolset that supports the transformation. The Future of HR is in the Cloud.
This HR Shared Services video tells the story of how Kellogg successfully transformed their HR service delivery and exceeded expectations using a HR shared services model. Kellogg was able to add value to employees and the business alike, considerably increase customer response and satisfaction measures, improve operating margins, provide standardized/compliant HR answers and increase adoption rates among employees and managers on a global basis. Learn how advances in HR technology, notably including SaaS, made deploying a new model for HR service delivery via HR Shared Services a reality for 35,000 active/retired employees and their dependents across 13 countries and 4 languages.
Did you have a solid business plan for 2016? Was this a good year for you and your business? Is your business better off today, than it was 12 months ago? Whether the answer is “yes” or “no”, do you want to know “why”? Knowing this information is critical to start your planning process for 2017!
Here is your chance to see how a top MSP approaches the business planning process. Learn a proven process that will increase your sales and profits in 2016.
Having the right business plan is at the center of success. Using simple methods that every IT provider can implement, Gary Pica built his MSP to over $500,000 a month in recurring revenue.
What you will learn:
• A real world approach to developing a winning business plan
• Three tools that will increase your 2017 sales and profits
• The top 3 mistakes most business owners make
• One number that could change your life!
IT solution providers’ and MSPs pay thousands of dollars to get Gary’s advice. Don’t miss this opportunity to change your business and change your life.
A well-designed IT Service Delivery Model is critical to achieving success in IT management and operations. Many IT organizations focus on optimizing their technology assets -- the infrastructure and applications. However, in our experience, business value is achieved most effectively when technology assets and the IT service delivery model are integrated and work together seamlessly.
Application Management Service OfferingsGss America
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
A solid business case provides the foundation for implementing a successful shared services organization. This is the first session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we covered the elements of a good business case including examining current costs, projecting costs and savings based on your future design, and conducting sensitivity analysis to understand possible outcomes. This presentation provides detailed guidelines and lessons learned for developing a sound business case.
For more information, please visit www.scottmadden.com.
Your Challenge:
Implementing a shared services model is a difficult process to undertake, and is comprised of many different components. Becoming a shared services provider is comparable to becoming a vendor and most IT groups don’t have the capabilities to easily make the transition.
Most companies look to achieve cost reductions through offering a shared services model. Adopting a shared services model doesn’t always result in these intended cost reductions. Simply combining the operations of two IT organizations doesn’t necessarily result in economies of scale and cost efficiencies. Before leaping forward with your shared services implementation, determine if the project will deliver value to your organization.
Our Advice - Critical Insight:
Implementing a shared services model needs to be viewed as more than simply extending a current service to other sites. The organization providing services essentially turns into a vendor. As a vendor, think of the IT service you’re offering as the “product.”
Remember that there are people, process, and technology capability pre-requisites to successfully becoming a shared services provider. These capabilities are not typical for the average IT shop, and need to be taken into consideration when you look to transition to a shared services model.
Our Advice - Impact and Result:
Before jumping into the implementation of your shared services project, assess your customer requirements and your current people, process, and technology capabilities to assess whether your organization is ready to implement a shared services model.
Understand the financial implications of moving to a shared services model prior to implementing. Make sure there is a strong case for implementation.
Trends and Best Practices in Global Shared ServicesChazey Partners
The deck shows you the latest trends in Global Shared Services and Outsourcing industry and the best practices on optimizing your Shared Services performance
Design a Robust Shared Services Governance FrameworkChazey Partners
As SSCs evolve, what is increasingly clear is that if the business doesn’t do its part, then Shared Services hasn’t got a chance. This has given “governance” a completely new role and responsibility, as it establishes joint accountability between the business and the Shared Services. Governance makes real shared services happen. To download the article, click the link below: http://bit.ly/1ESICBy
Companies that have set up ‘Global Business Services’
have significantly boosted their support functions
performance, optimizing the cost-quality trade off through
efficiency improvements and a clear shift towards a
strong and compelling value proposition to the business.
With this major transformation, Next Generation Shared
Services are well positioned to be considered full-fledged
partners of business operations, and not just providers of
services.
Framework for a business process management competency centreMartin Moore
This framework directs thought to how business process management can be introduced successfully. It uses a maturity model to illustrate how involved the steps can be in this intervention. What it does not cover is the technical effort such as BPM notation and software requirements.
Talent Has Gone Digital, but How About HR?
The on-going digital transformation brings new challenges and opportunities. After stabilizing, improving and fine tuning core HR, we see a new wave within HR; innovation and adoption to the new paradigm. To take the lead and win the game, HR leaders must understand the demographic, technological and societal shifts - and prepare themselves accordingly. They also have to make sure to have a toolset that supports the transformation. The Future of HR is in the Cloud.
This HR Shared Services video tells the story of how Kellogg successfully transformed their HR service delivery and exceeded expectations using a HR shared services model. Kellogg was able to add value to employees and the business alike, considerably increase customer response and satisfaction measures, improve operating margins, provide standardized/compliant HR answers and increase adoption rates among employees and managers on a global basis. Learn how advances in HR technology, notably including SaaS, made deploying a new model for HR service delivery via HR Shared Services a reality for 35,000 active/retired employees and their dependents across 13 countries and 4 languages.
Did you have a solid business plan for 2016? Was this a good year for you and your business? Is your business better off today, than it was 12 months ago? Whether the answer is “yes” or “no”, do you want to know “why”? Knowing this information is critical to start your planning process for 2017!
Here is your chance to see how a top MSP approaches the business planning process. Learn a proven process that will increase your sales and profits in 2016.
Having the right business plan is at the center of success. Using simple methods that every IT provider can implement, Gary Pica built his MSP to over $500,000 a month in recurring revenue.
What you will learn:
• A real world approach to developing a winning business plan
• Three tools that will increase your 2017 sales and profits
• The top 3 mistakes most business owners make
• One number that could change your life!
IT solution providers’ and MSPs pay thousands of dollars to get Gary’s advice. Don’t miss this opportunity to change your business and change your life.
A well-designed IT Service Delivery Model is critical to achieving success in IT management and operations. Many IT organizations focus on optimizing their technology assets -- the infrastructure and applications. However, in our experience, business value is achieved most effectively when technology assets and the IT service delivery model are integrated and work together seamlessly.
Application Management Service OfferingsGss America
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
OTM DELIVERED: How Business Process Outsourcing and Preconfigured Solutions...MavenWire
How to leverage BPO (Business Process Outsourcing) to reduce your OTM (Oracle Transportation Management) implementation costs and focus on your core competencies.
Presented by Samuel Levin at MavenWire.
ECATA - Sourcing Strategies of IT ServicesPatrick Nolot
The 11th International Aerospace Seminar organized by the ECATA Alumni (European Consortium for Advanced Training in Aerospace, www.ecata.org) took place in Munich, Germany, and hosted industry leaders who made presentations on the conference's theme "Balancing Core Competences and Out-Sourcing".
Patrick Nolot, VP Technology Strategy & Architecture, BNP Paribas Personal Finance, together with Björn Schichler, Senior Manager, LogicaCMG Management Consulting and Michel Cadars, LogicaCMG Global Account Director EADS, made a presentation on "Sourcing Strategies of IT Services".
Presentation abstract:
• Main evolutions of the IT sourcing services market, from off shoring of IT programming skills to Business Process Outsourcing (BPO)
• What IT outsourcing (ITO) is and is not? (scope)
• Why deciding for “optimal IT sourcing” initiatives? (business objectives)
• Where to source IT services? (location analysis)
• How to source IT services? (sourcing models)
• Best practices and return on experience from LogicaCMG, one of the leading 10 players in the Western European IT and BPO services market
• Emerging trends in the IT sourcing services market
Introduces a process to identify key factors contributing to localization, frame a way to track localization as it unfolds, and respond to localization trends with appropriate integrated solutions
Download the complete report here: https://bit.ly/3yj50Yh
The pandemic, the dramatic shifts in the geopolitical landscape, and the frequent crests and troughs in the global economy – these uncertainties have compelled companies today to not only de-risk their businesses by looking for global hotbeds of talent but also place their bets on emerging talent locations.
In our latest COE (Center of Excellence) Hotspots of the World 2021, we provide an in-depth analysis of 15 countries across APAC, North America, LATAM, and Eastern Europe, identifying top locations to build world-class COEs with scalable Software Engineering teams. We also provide a deep dive into uncharted talent hotspots such as Vietnam and Costa Rica. Here’s Amita Goyal, Partner, Zinnov sharing her insights on this report.
Chiratae-Zinnov Report 2022 - India SaaS - Punching Through the Global Peckin...Zinnov
Download the complete report here: https://bit.ly/3uUYapT
Indian SaaS is at an inflection point in its exponential journey – the incredible SaaS bull run shows no signs of slowing down. Hardly 4 months into 2022, India has already produced the same number of SaaS unicorns as it had in 2021. The Indian SaaS ecosystem has matured at an accelerated pace and is well to emerging as a global leader in the next few years.
Access the latest Chiratae Ventures-Zinnov report titled, ‘India SaaS – Punching Through the Global Pecking Order,’ to get a comprehensive view of the Indian SaaS landscape, the factors driving this phenomenal growth, and the playbook on what is needed for entrepreneurs and investors alike to maximize value in this trillion-dollar opportunity.
202X & Future Growth Possibilities - Navigate at speed of the new realityZinnov
The pandemic has unlocked a ‘bold’ new mindset in leaders across the globe. Having not just survived but thrived in what could be called one of the most disruptive two years in recent times, leaders are now more ready than ever to unlock new paradigms of talent, technology, and operating models for their businesses. However, in a post-pandemic world, when every company has tasted the power of digital – the growth wars are going to become even more intense.
To win these growth wars, leaders will have to reimagine and reboot their approach across various aspects of business such as organizational culture, talent strategy, community building, employee experience, value creation, capability building, communication, and much more.
Inclusion And Diversity Maturity Benchmark – Creating An Inclusive Workplace ...Zinnov
What is the value of Inclusion and Diversity (I&D) for the C-suite, employees, and job seekers? This question is not always easy to answer, as there are several factors to consider, such as our personal experience, ecosystem awareness, and management approach, to name a few. Interestingly, COVID-19 has broadened the scope of I&D, from just being women-, LGBTQ+ (Lesbian, Gay, Bisexual, Transgender, Queer)-, and PwD (Persons with Disability)-friendly, to being considerate of other minority groups, including individuals dealing with bereavement, caregivers to family members, sole bread earners, etc.
There are several visible gaps observed when developing an enterprise-level I&D plan, most of which lack contextual and personal dimensions. Mastering such issues can be a challenge but can also be incredibly rewarding. It is about taking that crucial first step.
This latest Zinnov’s marquee report on ‘Creating an Inclusive Workplace’ touches upon these aspects and more, by delving deep into the factors that help organizations create workplaces that are not just inclusive, but diverse and empathetic as well. The report aims to help accelerate a mindset shift at an organizational level by empowering leaders to make informed decisions with I&D at the core of long-term business strategy. Download the full report now, by visiting https://bit.ly/2SyJzzW or dropping us a note at info@zinnov.com
Top Enterprise Technology Trends that will Redefine 2021Zinnov
2020 certainly saw a huge wave of Digital Transformation engulf the entire world. With almost every industry kicking its digital journey into high-gear, here's how we think the Enterprise Technology space is going to look like in 2021.
This is a sneak-peek into the top trends that we are seeing unfold, however, to get a deeper insight into what will redefine the future, read our latest blog: https://zinnov.com/top-6-enterprise-technology-trends-that-will-shape-2021/?utm_source=Slideshare&utm_campaign=remarketing
Location Analysis - CoE Hotspots of the WorldZinnov
Download our comprehensive location analysis report on the top hotspots of the world to set up a Center of Excellence (CoE). The report provides an in-depth view of 13 countries where organizations can build their next CoE with scalable software engineering talent at affordable costs. To get access to full report, visit: https://bit.ly/35TQXIU
The Future of Internet Content Consumption in India | Zinnov Zinnov
This study is a comprehensive view of the future of Internet content consumption in India, focusing on key aspects like -
a) the current state of Indian mobile ecosystem
b) changing paradigm of content consumption
c) the disruption in content creation and curation
d) the role of ecosystem leverage and collaboration
To get more insights on the trends shaping the content consumption landscape in India, write to us at info@zinnov.com.
Digital SMBs - Key Pillar of India's Economy | ZinnovZinnov
This study is a comprehensive view of the Indian SMB landscape, focusing on key aspects like -
a) current technology adoption
b) transition from traditional SMB to 'Digital SMB'
c) the opportunity owing to SMB digitalization
d) ecosystem initiatives
d) the way forward
To get your hands on the full version of the report, drop us a note at info@zinnov.com.
A Zinnov-Indiaspora Report : Innovation has been a key driver for growth of the 3 nations – USA, India and Israel. In the report, we analyze the unique characteristics demonstrated by these leading economies with respect to innovation and the possible synergies that exist. With the 3 start-ups ecosystems being quite vibrant, their role in innovation and potential as a driving force for trilateral collaboration is immense. The market opportunities for innovation are also explored with collaboration being key to unlock these
Zinnov Zones for Product Engineering Services 2017Zinnov
Zinnov Zones is an annual rating for Global Technology Service Providers evaluating their prowess in PES, Digital Tech, IoT, M&T, Robotic Automation among others. More at www.zinnovzones.com
Large Enterprises : Transforming India's Digital FutureZinnov
Large Enterprises will contribute significantly to India's Digital Future. Transport and Hospitality leads among all verticals in terms of profit and revenue contribution.
To know more about where your organization stands and the steps it must take to be digital ready, write to us at info@zinnov.com
This infographic talks about what makes an organization attractive to potential employees and what kinds of expectations employees are having from new age organizations.
The infographic lists out the major use cases being developed by IoT Startups - including Enterprise, Consumer and Industrial IoT devices and technologies.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Multi-function Shared Services center - an emerging trend
1. Shared Services Outsourcing:
Consolidated Centers of Excellence
This report is solely for the use of Zinnov client, Zinnov prospects and Zinnov personnel. No part of it
may be circulated, quoted, or reproduced for distribution from Zinnov LLC.
Zinnov LLC Confidential
2. Scope
This report aims to share insights on an emerging trend of setting up multi-function shared
service centers. The benefits and challenges of the new approach are analyzed through in-
depth research.
Specifically, the report provides more information on the following key aspects
Evolution history of Shared Services with insights on suitability of various locations for globalization
of F&A, HRO and Inside Sales
Information on the emerging trend of setting up multi-function shared service centers, with insights
on what is driving the change and how companies are leveraging the new model
A research driven approach to establish the cost savings realized from a multi-function shared
service center
An overview of the key benefits and challenges of the new approach
Zinnov 2
3. Agenda
Evolution of Shared Services
Shared Services – A New Approach
Cost Savings Model
Challenges & Best Practices
Zinnov 3
4. The approach to shared services outsourcing and globalization has evolved in the last
decade
Research indicates that nearly 80% of Global 2000 companies have adopted a shared services model to deliver their back-office processes
Centralization Shared Services Outsourcing & Globalization Portfolio Approach
(1970s) (late 1980s & 1990s) (1990s - present) (Leading)
Plus or 20% -60% savings Additional
10% - 30%
Cost Minus (outsourcing & 10% -15%
Savings globalizing)
5% - 10%
Single Standardization Best in breed
Service Defined service
Accountability & & increase in depending on
levels, 24/7 &
focus service level solution
KPIs
Desperate solutions Web-enabled;
Consolidate ERP Cloud Computing
Technology and ad-hoc Middle-ware;
and data-marts Solutions
solutions Standardization
Service Replicated Single country with Multi-shore, Multi-shore;
corporate and SBU single & multi partnering and single Multi-delivery;
Delivery
activities center structure global provider Multi-solution
Model
Fortune Done Many outsourcing Forward thinking
Done
500 & exploring companies
Adoption globalization
Source: Outsourcing Info, Outsourcing Blog, Shared Services Outsourcing Network (SSON), Zinnov Analysis Zinnov 4
5. Companies have been increasingly outsourcing/globalizing their support functions
Maturity of Support Functions for globalization
Companies such
as Oracle and
HIGH
IBM globalize
most of their HR IT*
and F&A process F&A
to Shared
GLOBALIZATION RATE
Services Centers Customer
Support
Human
Resources Today companies are capable of
globalizing processes such as
ADM and Testing end-to-end
Procurement
Inside
Sales
Sales &
Marketing Process such as lead generation, requirement
analysis and delivery management are expected
to be increasingly globalized
LOW
Laggards Rapidly Growing Mature
MATURITY
Source: Zinnov reports on globalization landscape 2007, 2008, 2009, NASSCOM Strategic review 2009 Zinnov 5
5
6. Discussion – F&A
In F&A, services with varied complexity across the BPO value chain are currently being
outsourced/globalized to low cost locations
F&A Value Chain
Financial
General Closing &
Procure to Pay Order to Cash Treasury & Tax Planning/ Compliance
Accounting Reporting
Analysis
Credit & Order Revenue, Expense Close Banking Planning and
Requisition Material Internal Audit
Management Accruals Management Operations Support
Purchasing / Billing/Invoice Fixed Assets Statutory/GAAP Capital Planning Base Cost SOX Project
Procurement Management Accounting Adjustments & Allocation Reporting Management
Deduction/ Dispute Inventory Accounting and Cash Flow Regulatory
T&E Accounting Consolidation
Mgmt Accounting Reporting Analysis Compliance
Invoice Data Cash Appls. & Account Trial Balance Business/Sales Control Self
Risk Management
Capture Collections Reconciliation Analysis Analysis Assessment
Reporting & Inter Company Budgeting Management
Dispute Resolution Internal Reporting Tax Accounting Reporting and
Reconciliation Accounting Forecasting
Analysis
Financial Finance and
Payment Accruals and
Portfolio Analysis Statements Tax Returns Accounting
Processing Reserves
Analysis Strategy
AP Helpdesk Journal Entries External Reporting Transfer Pricing
Account
Transaction Tax
Reconciliation
Vendor
Management
High Propensity to globalize Medium Propensity to globalize Low Propensity to globalize
Sources: Zinnov clients’ portfolio analysis reports, Vendor RFI/RFP responses, Zinnov Shared Services Report, Zinnov Primary & Secondary Research Zinnov 6
6
7. Discussion – F&A
Indian cities lead the way as preferred destinations for globalizing F&A related work
Talent Attractiveness Vs Globalization Suitability – F&A
HIGH
Bangalore
Shanghai
Globalization Suitability
Pune1
NCR2
Manila
MEDIUM
Pune1
Sao Paulo
Buenos Aires Bratislava
Kuala Lumpur
Budapest Moscow
Bucharest
LOW
LOW MEDIUM HIGH
Market Maturity
1 Pune includes Mumbai; 2 NCR includes Delhi, Noida and Gurgaon
Note : Size of bubble indicates availability of talent
Sources: Zinnov talent pool studies 2008-2009, Zinnov Country analysis reports, Zinnov clients’ portfolio analysis reports, Vendor RFI/RFP responses Zinnov 7
8. Discussion – HRO
In HRO, most process are currently being outsourced/globalized to multiple locations as a
result of matured built over the years
HR Value Chain
Workforce Learning,
Compensation Recruiting and Strategy and
Administration Payroll Benefits Training and Global Mobility
and Labor Staffing Governance
and Leave Mgt Performance
Compensation Global
HRIS System Payroll Defined Benefits Learning
Tool General Sourcing Assignments HR Policy
Management Processing Administration Administration
Administration Management
Employee Data Surveys and Job Defined
Employee International Regulatory
Management Analysis Contribution Offer Management Content and CBT
Reimbursements Relocation Compliance
Administration
Short Term Leave Executive SWP (Strategic
Health and Welfare Executive Training - Domestic Travel and
Processing Compensation Managed Payroll Workforce
Administration Sourcing Instructor Relocation Planning)
Long Term Leave Rewards Temporary
Garnishments Annual Performance Expatriate Tax
Processing Statements Workforce Labor Relations
and Liens Enrollment Planning Compliance
Management
Workers Union Pay
Vendor Competencies and
Compensation Management Cobra
Management Skills
Severance Background Career and
Administration FSA and Claims Verification and Succession
Checks Planning
Safety
HR
Administration Support Line
Time and
Attendance Mgt.
High Propensity to globalize Medium Propensity to globalize Low Propensity to globalize
Source: Zinnov HRO Report 2007, Zinnov Shared Services Report 2008 Zinnov 8
8
9. Discussion – HRO
Asian cities rank higher in globalization of HRO related work; Latin American locations are
expected to mature quickly in the coming years
Talent Attractiveness Vs Globalization Suitability - HRO
HIGH
Globalization Suitability
Bangalore
NCR 2
Pune 1
MEDIUM
Sao Paulo
Buenos Aires
Sydney
Manila
Shanghai
Cebu City
Prague
Krakow
Bucharest
LOW
San Jose
LOW MEDIUM HIGH
Market Maturity
Note : Size of bubble indicates availability of talent 1 Pune includes Mumbai; 2 NCR includes Delhi, Noida and Gurgaon
Sources: Zinnov talent pool studies 2008-2009, Zinnov Country analysis reports, Zinnov clients’ portfolio analysis reports, Vendor RFI/RFP responses Zinnov 9
10. Discussion – Inside Sales
In Inside Sales, Lead generation and Requirement analysis sub-processes have higher
propensity to be globalized
Inside Sales Value Chain
Requirement Periodic Update
Planning and Delivery
Lead Generation Analysis and Finalize Solution and Knowledge
Identification Management
fulfillment Session
Business Review with
Identify Revenue Marketing Strategy for Follow-up with client for Coordinating with client
RFI Process the customers once in
Opportunities Lead generation meetings representatives
three/six months
Database creation of Market Research on Client Understand Customer Deal Finalization and Day to Day interactions
Arrange Site Visits
Prospective Clients Organization Structures Business and Needs Closure with leading vendors
Lead generation Coordinate with
Through E-mail or Reporting/Escalating
Resource Requirements Aligning customer needs Technical team for
Phone issues
Implementation
Liaising between
Creating Awareness internal departments
Target Market Identify the Right
amongst the customers like Finance, Logistics,
understanding Solution
about the new Solutions After Sales, Technical
Support, Marketing
Presentation /Proof of High Propensity to globalize
concept/ Demonstration
Medium Propensity to globalize
Low Propensity to globalize
Sources: Zinnov clients’ portfolio analysis reports, Vendor RFI/RFP responses, Zinnov Shared Services Report, Zinnov Primary & Secondary Research Zinnov 10
10
11. Discussion – Inside Sales
Bangalore and NCR1 are most suitable for companies to undertake Inside Sales activities;
locations in Eastern Europe and Latin America offer viable alternatives
Talent Attractiveness Vs Globalization Suitability – Inside Sales
HIGH
Mexico
Bangalore
Singapore
Globalization Suitability
Krakow
Warsaw NCR 1
MEDIUM
Prague
Budapest Beijing
Moscow
Manila
Guangzhou
Kuala
Lumpur
Makati City
Sao Paulo
LOW
LOW MEDIUM HIGH
Market Maturity
Note : Size of bubble indicates availability of talent pool
1 NCR includes Delhi, Noida and Gurgaon
Sources: Zinnov talent pool studies 2008-2009, Zinnov Country analysis reports, Zinnov clients’ portfolio analysis reports, Vendor RFI/RFP responses Zinnov 11
12. Agenda
Evolution of Shared Services
Shared Services – A New Approach
Cost Savings Model
Challenges & Best Practices
Zinnov 12
13. An emerging trend in shared services space is that functions such as finance, HR and IT are
beginning to get combined
Preference of companies to outsource/globalize support functions Preference of companies to outsource/globalize support functions
Current Scenario: in Single function centers Emerging Scenario: in Multi Function centers
Low High Low High
F&A +
M&S Procurement
Inside Sales
F&A + IT
Procurement
F&A + HR + IT
Customer
Support
F&A+ HR +
Procurement
HR
F&A + HR
F&A
IT + F&A + Procurement
IT
Source: 2008 Zinnov Shared Services report. This report was based on the survey results from R&D Globalization Council members on Shared Services offshoring Zinnov 13
14. Improving service, achieving standardization, and reducing cost are the top three reasons
for setting up a multi function shared service centers
Key Drivers for Establishing Shared Services
Impact Level
Reasons for Changing Trends
Improve Services & reduce costs • The obvious benefits of shared services are
cost savings. However, the growing trends
Standardization of services & processes suggests the changing perception of Shared
Services as strategic business units for
service & operational excellence
Reduce administration costs
• Create job enrichment & augment skills of
Support corporate strategy internal support employees and customers
of the service
Group similar tasks and reduce redundant • To meet the changing landscape of business,
tasks companies are expanding the use of shared
services for processes in more complex and
Enable flexible growth knowledge-oriented areas that have
traditionally been closer to business i.e.
R&D, Engineering, Sales & Marketing,
Simplify roll-out of technology Analytics etc
Improve working capital
High Low
Source: Interviews with key industry stakeholders at leadership levels, SSON, Zinnov Analysis Zinnov 14
14
15. The multi function shared centers are being leveraged by companies to differentiate
themselves
Who is doing it? What are the differentiating factors? How are they doing it?
Companies are evolving from stand- Companies that are moving toward Global Next-generation SSOs are evolving towards a
alone shared service centers for Business Services differentiate themselves three-layer model. Most companies which have
individual functions to integrated Global from typical companies in several key established large-volume transaction processing
Business Services operations which take ways centers in low-cost labor markets are
a multi-function approach a) they establish a performance culture establishing centers of excellence which act as a
keyed to problem solving and primary interface to business leaders
Recent research by Shared Services & customer responsiveness
Outsourcing Network, indicates that b) they move beyond service level Companies are re-designing their internal
nearly 45% of all companies surveyed agreements to truly focus on training and development programs with a focus
had incorporated three or more improving customer satisfaction on cross-department/function training.
functions in their shared services c) and even integrate these Multifunction shared service organizations are
operations, with some incorporating as considerations into their budgeting also hiring fresh college graduates and
many as five functions and investment decisions introducing them to multiple job rotating
functions
Case Example
Current Scenario Future Scenario: In Transition
Offshored Functions Models Delivery Multi-function Business Service Center (BSC)
Customer Service Co-located European BSC
Geographically Location : Budapest, Hungary
Procurement Captive Nearshore Functions: Finance, Customer Service and Operational
dispersed
Procurement Services
Finance Outsourced Expected to be functional : 2009
Network of regional captive centers Strategic Plans: House about 1000 employees in 3
to handle process-oriented years
activities that require language,
cultural and geographic proximity BP also plans to consolidate operations and set-up a
to businesses and customers BSC in Malaysia and USA (Chicago)
Source: Interviews with key industry stakeholders at leadership levels, Outsourcing Blog, Outsourcing Info, SSON, Zinnov Analysis Zinnov 15
16. Agenda
Evolution of Shared Services
Shared Services – A New Approach
Cost Savings Model
Challenges & Best Practices
Zinnov 16
17. Though annualized cost saving in single function centers are lower initially, post steady state
multi-function centers witness high cost savings
Illustrative
Pre Steady State Post Steady State
Incremental Differential
Average Annualized Cost Savings
High Differential in
Annualized Cost
Savings
Steady
State
• Single Function Centers • Multi-Function Centers
have better cost have better cost
advantage advantage
Year 1 Year 2 Year 3 and
Beyond
1 Function 2-3 Functions 3 or More Functions
Source: Zinnov Analysis Zinnov
18. Before steady state: Annualized cost savings in multi-functional shared services centers are
about 5% lesser than single function centers
Before Steady State : Annualized Average Cost Savings When Outsourcing/Globalizing Support Functions
• Over 80% of the respondents • Cost savings are realized
30% interviewed indicated that the usually after 4th quarter
planning horizon for achieving the of implementation
set cost savings was 4-5 years
Gap in Cost Savings
25% • This is due to higher costs related to initial
investment and implementation
Average Annual Cost Savings in %
~5%
20% - 25%
Gap in Cost Savings
20% ~2%
18% - 20%
16% - 18%
15%
10%
5%
0%
1 Function 2 to 3 Functions 3 to 4 Fucntions
Number of Functions Outsourced/Globalized
Source: Interviews with key industry stakeholders at leadership levels, Outsourcing Blog, Outsourcing Info, SSON, Zinnov Analysis Zinnov 18
18
19. Post Steady State: There is an opportunity to realize an additional 15% - 20% annualized
cost savings in multi-functional shared services centers compared to single function centers
Post Steady State: Annualized Average Cost Savings When Outsourcing/Globalizing Support Functions
• Research indicates that most
companies started with
transitioning 2-3 functions • Research indicates that
60% initially and then aimed for when
incremental saving after Year 2 outsourcing/globalizing
5 or more functions to
Additional Cost Savings one consolidated
50% Additional Cost Savings
center, cost escalates
2% - 3% due to increased initial
15% - 20%
Average Annual Cost Savings in %
40% - 50% (“sunk”) investment and
longer realization cycle
40% time of cost saving
(usually beyond 5 years)
30%
25% - 30%
20%
10%
0%
1 Function 2 to 3 Functions 3 to 4 Fucntions
Number of Functions Outsourced/Globalized
Source: Interviews with key industry stakeholders at leadership levels, Outsourcing Blog, Outsourcing Info, SSON, Zinnov Analysis Zinnov 19
19
20. Our research indicates that the additional cost savings in multi-function centers post steady
state is the result of further optimization of business functions
Management
Overheads
Recruitment and
Training
Other Costs
(including
Travel)
Key Factors
Impacting
Cost Savings in
Multi-Function
Centers
Vendor
Telecom and IT
Management
Compliance and
Contract
Source: Interviews with key industry stakeholders at leadership levels, Outsourcing Blog, Outsourcing Info, SSON, Zinnov Analysis Zinnov 20
20
21. Benefits of scalability in multi-function SSO can be achieved by leveraging system platforms
and management structures, optimizing workforce utilization, and increasing productivity
Annualized Cost Savings Breakup When
Outsourcing/Globalizing 2-3 Functions
% Cost
Cost Parameters Discussion
Change
Cost savings can be gained
Transition from one process Shared Service unit to multi-
Management by optimization of process center involves upfront cost in:
8% - 10% — Process standardization & operational synergies which
Overheads management support at
leadership levels require higher skill base
— Companies opt for strategic hiring during the migration
Recruitment and training phase i.e. hiring of transaction managers/program
Recruitment & needs can be better managers and function-specific heads. Research indicates
Training (including 2% - 5% planned. Knowledge that during this phase, companies follow a 70:30 rule for
travel) transfer can be optimized workforce optimization i.e. 30% external hiring and 70% in
and well coordinated
redeployment & re-skilling
Since lesser number of
Vendor vendors are engaged Rise in revenue margins of about 5% - 8% is observed during
2% - 3%
Management overhead costs can be transformation within a function i.e. in F&A, movement from
reduced high volume, low complexity AP/AR, payment processing to
complex tax accounting works increases profit margin
Compliance and
1% - 2%
Contract Risk
Costs marginally increase
due to need for enhanced Business Continuity Plan: Use of multiple service providers,
Telecom & IT 1% - 2% external as well as internal, allows companies to mitigate and
IT support and
infrastructure requirements spread risk. In case of multi-function SSO, BCP is impacted if the
planning and implementation is not robustly built in and right
Include costs related to matrix to SLA compliances is flawed. Even minute level of
occupancy levels, attrition, mistake in planning can impede the transformation process and
Other Costs ~3%
process improvement and
escalate costs
business continuity etc.
Total Cost Saving 15% -20%
Source: Interviews with key industry stakeholders at leadership levels, Outsourcing Blog, Outsourcing Info, SSON, Zinnov Analysis Zinnov 21
21
22. Agenda
Evolution of Shared Services
Shared Services – A New Approach
Cost Savings Model
Challenges & Best Practices
Zinnov 22
23. Improved efficiency and better talent management are the key benefits for companies
opting for multi-function shared centers
Support functions often need to interact with each other to deliver an end-to-end process. Placing those
Improved Efficiency functions under single management in a multi-functional shared service organization (SSO) can enhance
& Accuracy seamless process design and execution
Organizations also have the advantage of deploying quality processes such as six sigma across multiple functions
Improved Data Putting multiple functions in the same SSO can make it easier for a company to integrate multiple technology
Integrity platforms allowing data to flow seamlessly
It also allows the company to consolidate and work on single master data set
Companies can realize synergies and economies of scale on core shared functions and supporting facilities, site
Economies of Scale support and IT infrastructure requirements, and costs
Functional diversity can serve as a laboratory for innovation, readily facilitating the sharing and implementation
Easier Cross-functional of effective practices across functions
Improvements
Multi-functional shared service organizations can give its employees a greater variety of work opportunities by
Better Talent allowing them to cross-train and rotate jobs among different functions
Management Cross-staffing can also give the organization more flexibility to scale up and down in a particular function by
allowing people to be redeployed to different functions if needed
Source: Interviews with key industry stakeholders at leadership levels, Outsourcing Blog, Outsourcing Info, SSON, Zinnov Analysis Zinnov 23
24. However, change management and governance are some of the top challenges faced
Organizational Challenges
Resistance to change is the single biggest challenge which is aggravated by the unwillingness of functional
leaders to relinquish control. Resistance to change also is reflected in resistance to new reporting relationships
Influencing functional executives to look outside of their silos for synergies
Defining and managing a common design/build project across functions
Influencing functional executives to look outside of their silos for synergies
Operational Challenges
Initial problems associated with standardization of service delivery, management and governance
HR Challenges
One of the biggest challenges shared service organizations (SSO) face is providing career paths and
development opportunities. Multifunctional SSO can provide adequate opportunities for job rotations
Governance & Control
A multi-functional SSO can also face challenges in balancing the demands of multiple functional stakeholders,
and the delivery of end-to-end processes with multi-functional involvement can complicate the SSO’s service
chargeback model. For all these reasons, effective governance, control, and service delivery and chargeback
management are a must for a multi-functional SSO to yield the desired benefits
Source: Interviews with key industry stakeholders at leadership levels, Outsourcing Blog, Outsourcing Info, SSON, Zinnov Analysis Zinnov 24
25. Additional Information
Zinnov has conducted multiple engagement in the Shared services space and has built a
strong knowledge base through comprehensive research and analysis.
To get more information on Shared Services, visit
Zinnov ‘s Global Location & Talent Pool Portal. Sign up today for a free trial account
http://zinnov.com/US/demo_signup.php
Or, email us at info@zinnov.com
Zinnov 25
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