The document discusses compliance and security challenges associated with cloud services, highlighting issues such as contract misunderstandings, insecure administration interfaces, and vague SLAs. It introduces the Cloud Security Alliance's Open Certification Framework, which aims to provide transparent, trusted certification for cloud providers, including Star Certification and Star Attestation to evaluate and assure cloud security. The framework emphasizes the need for a new governance model adapting to cloud computing risks and enhancing consumer trust.