The document discusses the future of collaboration between institutions in a digital world, emphasizing the impact of digital technologies on public knowledge collections. It explores various topics such as the evolution of libraries and museums, the importance of understanding user needs, and the challenges of partnerships in a complex environment. Additionally, it presents a systems thinking approach to address these challenges and improve institutional practices.

1. TITLE: Beyond Partnership
VENUE: DISH Conference, Rotterdam
DATE GIVEN: 7th December 2011
AUDIENCE: Workshop on the future of collaboration
between institutions in a digital world, based on
PhD research.

2. ARCHIVE
BEYOND
PARTNERSHIP LIBRARY
MUSEUM

3. The long-term impact of
ARCHIVE
digital technologies on
the exploitation of
public knowledge
collections... LIBRARY
Understanding Possibilities
Through Systems Thinking
MUSEUM

4. Uncertainty
Change
Complexity

5. ARCHIVE
EVOLUTION,
REVOLUTION,
EXTINCTION? LIBRARY
MUSEUM

6. Evolution or
Revolution?

7. From shellac to iTunes

8. From desk to
desktop?

10. APPisation

14. Let a thousand
flowers bloom

15. determination, innovation, experimentation, simplicity, consumer
focus, ambition, opportunism, eccentricity, flexibility

16. determination, innovation, experimentation, simplicity, consumer
focus, ambition, opportunism, eccentricity, flexibility

17. determination,innovation , experimentation, simplicity,
consumer focus, ambition, opportunism, eccentricity, flexibility

18. determination, innovation, experimentation, simplicity ,
consumer focus, ambition, opportunism, eccentricity, flexibility

19. determination, innovation, experimentation, simplicity,
consumer focus, ambition, opportunism, eccentricity,

20. “Give the customers what
they want before they know
they want it”

21. Extinction

22. What of the
public sector?

23. Dialectical challenges

24. Public is different to private

25. determination, innovation, experimentation,
simplicity, consumer focus, ambition,
opportunism, eccentricity, flexibility

26. determination, innovation, experimentation,
simplicity, consumer focus, ambition,
opportunism, eccentricity, flexibility
policy, trust, consistency, fairness,
accessibility, market failure, public value,
individual and community well-being

27. determination, innovation, experimentation,
simplicity, consumer focus, ambition,
opportunism, eccentricity, flexibility
Technical rationality
policy, trust, consistency, fairness,
accessibility, market failure, public value,
individual and community well-being

28. determination, innovation, experimentation,
simplicity, consumer focus, ambition,
opportunism, eccentricity, flexibility
Command and control
policy, trust, consistency, fairness,
accessibility, market failure, public value,
individual and community well-being

29. determination, innovation, experimentation,
simplicity, consumer focus, ambition,
opportunism, eccentricity, flexibility
Barriers to collective action
policy, trust, consistency, fairness,
accessibility, market failure, public value,
individual and community well-being

30. determination, innovation, experimentation,
simplicity, consumer focus, ambition,
opportunism, eccentricity, flexibility
“THE WHOLE IS LESS THAN
THE SUM OF THE PARTS.”
policy, trust, consistency, fairness,
accessibility, market failure, public value,
individual and community well-being

31. determination, innovation, experimentation,
simplicity, consumer focus, ambition,
opportunism, eccentricity, flexibility
Yet, while public and private
may be different...
policy, trust, consistency, fairness,
accessibility, market failure, public value,
individual and community well-being

32. determination, innovation, experimentation,
simplicity, consumer focus, ambition,
opportunism, eccentricity, flexibility
They share the same
customers
policy, trust, consistency, fairness,
accessibility, market failure, public value,
individual and community well-being

33. Public Knowledge*
Institutions and
Partnership
*Culture and Heritage

34. Status Quo 2.0

35. Europeana
DPLA
Finland NDL

36. Local institutional partnerships
beyond measure

37. Technical rather than strategic

38. Organisation A Organisation B

39. Organisation A Organisation B

40. Alignment of collection/service
priorities

41. Constraints of the parent
institution

42. Multiple choices
Global economy
Contestability

43. Partnership as compromise

44. Suvivability

45. WW2 Allies
Euro Zone

46. My research
agenda

47. Help policy makers and
practitioners to reflect on the
opportunities and threats of digital
technologies for the long-term
organisation and delivery of public
service

48. Thought
Experiment

49. Thought
Experiment
MUSEUMS, LIBRARIES, ARCHIVES
✤ Isomorphisms
✤ Common purpose
✤ Shared challenges and
opportunities

50. General Systems Theory, systems approach,
SYSTEMS THINKING
systems dynamics, Soft Systems Methodology,
Vanguard Technique, boundary critique, Critical
Systems Heuristics, Systemantics, ecological
systems theory, sociotechnical systems, ecosystems,
open systems, cybernetics, operations research,
fuzzy systems theory, process improvement,
Syntegrity, Viable System Model, social systems
theory, systemics, systems philosophy, systems
engineering, systems analysis, critical systems
thinking, systemography, critical systems practice,
total systems integration, adaptive systems theory,
applied multi-dimensional systems theory, living
systems theory, complex systems theory, holon, link

51. General Systems Theory, systems approach,
SYSTEMS THINKING
systems dynamics, Soft Systems Methodology,
Vanguard Technique, boundary critique, Critical
Reductionism
Systems Heuristics, Systemantics, ecological
systems theory, sociotechnical systems, ecosystems,
The problem
open systems, cybernetics, operations research,
fuzzy systems theory, process improvement,
Solution
Syntegrity, Viable System Model, social systems
theory, Single view systems philosophy, systems
systemics,
engineering, systems analysis, critical systems
thinking, systemography, critical systems practice,
total systems integration, adaptive systems theory,
applied multi-dimensional systems theory, living
systems theory, complex systems theory, holon, link

52. General Systems Theory, systems approach,
SYSTEMS THINKING
systems dynamics, Soft Systems Methodology,
Vanguard Technique, boundary critique, Critical
Reductionism Holism
Systems Heuristics, Systemantics, ecological
systems theory, sociotechnical systems, ecosystems,
The problem Situation in context
open systems, cybernetics, operations research,
fuzzy systems theory, process improvement,
Solution Resolution
Syntegrity, Viable System Model, social systems
theory, Single view systems philosophy, systems
systemics, Multiple perspectives
engineering, systems analysis, critical systems
thinking, systemography, critical systems practice,
total systems integration, adaptive systems theory,
applied multi-dimensional systems theory, living
systems theory, complex systems theory, holon, link

53. Diagram'2:'Sociotechnical'System'Model'
ORGANISATION'SUBSYSTEMS'
'
• Goals'and'values'
INPUTS' • Technology' OUTPUTS'
• Structure'
• PsychoIsocial'
• Managerial'
Flow'of'material/energy/informa8on'
Knowledge institution

54. Diagram'3:'Sociotechnical'Meta?System'Model'
KNOWLEDGE'INSTITUTION'
• Goals'and'values'
KNOWLEDGE'INSTITUTION'
• Technology'
• Goals'and'values'
KNOWLEDGE'INSTITUTION'
• Structure' Goals'and'values'
• Technology'
•
INPUTS' • Psycho?social'
• Structure'
• Technology' OUTPUTS'
• Managerial' Structure'
• Psycho?social'
•
• Managerial'
• Psycho?social'
• Managerial'
Flow'of'material/energy/informa8on'
Knowledge institutions as process industry

55. The purpose of knowledge
institutions is to disclose to users
knowledge objects in support of
learning

56. Knowledge embraces the record of
human thought, creativity and
experience in all media, whether
documentary, images, sound or other
entities and is an essential component
of individual and social well-being.

57. Learning is the apprehension of
knowledge to advantage...
individuals are able to learn more
about themselves and the world
around them.

58. Public Knowledge Ecosystem
Diagram'3:'Sociotechnical'Meta?System'Model'
KNOWLEDGE'INSTITUTION'
• Goals'and'values'
KNOWLEDGE'INSTITUTION'
• Technology'
• Goals'and'values'
KNOWLEDGE'INSTITUTION'
• Structure' Goals'and'values'
• Technology'
•
INPUTS' • Psycho?social'
• Structure'
• Technology' OUTPUTS'
• Managerial' Structure'
• Psycho?social'
•
• Managerial'
• Psycho?social'
• Managerial'
Flow'of'material/energy/informa8on'
Policy, Resources Boundary Exchange

59. “Value only materialises at the point
of exchange across the boundary...

60. “Therefore, greater understanding of
the needs and behaviours of the user
is key to future success”

61. The Boundary
Exchange

62. Knowledge objects Learning

63. Knowledge objects Learning
LET A HUNDRED POWER ADAPTORS BLOOM

64. DEMAND SIDE FOCUS
Mapping demand to supply
Understand behaviours,
needs, expectations

65. Institutional focus
Consumer focus

66. From analysis to
synthesis

67. Diagram'3:'Sociotechnical'Meta?System'Model'
KNOWLEDGE'INSTITUTION'
• Goals'and'values'
KNOWLEDGE'INSTITUTION'
• Technology'
• Goals'and'values'
KNOWLEDGE'INSTITUTION'
• Structure' Goals'and'values'
• Technology'
•
INPUTS' • Psycho?social'
• Structure'
• Technology' OUTPUTS'
• Managerial' Structure'
• Psycho?social'
•
• Managerial'
• Psycho?social'
• Managerial'
Flow'of'material/energy/informa8on'
upstream downstream

68. Public Knowledge Ecosystem from the
consumer perspective
A validated ecosystem model
New perspective on the role of
knowledge collections
Tools to develop reflective practice by
practitioners

69. Tools of reflective
practice and
debate

70. Three
Questions

71. 1.Can convergence in the digital space be effective
if it continues to depend on informal and
voluntary partnerships?
2.How can the views of the citizen be included in
every partnership? Should they be?
3.If a hundred flowers bloom, how does the
weeding get done?

72. Thank You for
Staying
e. cbatt@mac.com
b. chrisbatt.wordpress.com
w. www.digital-futures.org