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Lessons in IT Leadership
How to succeed in the next decade
M ARK SETTLE
2
My IT management experience
2
#SaaSOps
My IT writing experience
Contents
Follow the Money
Get Them to Like You
Fishing in the Talent Pool
Playing Nicely with the Vendors
What Gets Measured Gets Managed
Decoding Demand Signals from the Business
Exercising the Power of Position
Managing Innovation
Look in the Mirror
#SaaSOps
My IT writing experience
The future is
already here -
it’s just not
evenly distributed
- William Gibson
#SaaSOps
People
Attracting Talent
Recruiting Talent
Developing People
Eliminating Talent Debt
Teamwork
Process
Service Management
Application Dev & Maintenance
API Governance
Data Management
Security Culture
Compliance
Technical Debt
Workflow Automation
IT Governance
Technology
Application Proliferation
Infrastructure Abstraction
Cost Control
The Virtual Workplace
Automation First Mentality
Vendor Ecosystem Leverage
Business Process Prescience
Truth from the Valley
A Preview of Coming Attractions
#SaaSOps
Process
Service Management
Application Dev & Maintenance
API Governance
Data Management
Security Culture
Compliance
Technical Debt
Workflow Automation
IT Governance
Technology
Application Proliferation
Infrastructure Abstraction
Cost Control
The Virtual Workplace
Automation First Mentality
Vendor Ecosystem Leverage
Business Process Prescience
Truth from the Valley
A Preview of Coming Attractions
People
Attracting Talent
Recruiting Talent
Developing People
Eliminating Talent Debt
Teamwork
#SaaSOps
Application Proliferation
#SaaSOps
Application Proliferation
How to provide leadership?
• Pick your battles
(differentiate systems of record
from systems of engagement)
• Follow the money
• Safeguard the corporation
• Provide the glue
• Report on utilization
#SaaSOps
Infrastructure Abstraction
#SaaSOps
Infrastructure Abstraction
#SaaSOps
Building a Security Culture Within IT
#SaaSOps
Essential Elements of an Effective Cyber Security
Policies
Operational Controls
Work Rules & Procedures
Technology Tools
Dedicated Staff
Building a Security Culture Within IT
#SaaSOps
Essential Elements of an Effective Cyber Security Culture
Organization-Wide Awareness of Cyber Risks and Vulnerabilities
Policies
Operational Controls
Work Rules & Procedures
Technology Tools
Dedicated Staff
Routine Discussion of Security-Related Issues & Concerns in
Standard IT Processes
Building a Security Culture Within IT
#SaaSOps
Building a Security Culture Within IT
Teach
Awareness
Manage
Vulnerabilities
TalkMeasure
Personalize
Penalize
Behavioral triggers that can create a flywheel effect
#SaaSOps
Compliance
• Controls engineering
• Controls architecture
• Executive oversight
• Dedicated resources
• Automation
Critical success factors:
#SaaSOps
Automation First Mentality
Automation technologies
• Application-embedded tools
• Generic tools
• Orchestration engines
• Robotic process automation(RPA)
• ML-enabled RPA
#SaaSOps
The perils of being an
NFL coach (or IT leader!)
Why are NFL coaches fired?
• Failure to recruit, develop and manage
talent
• Failure to innovate and react to change
• Failure to intervene when things start
going wrong
• Failure to develop effective working
relationships with business leaders
#SaaSOps
How to gauge your personal development as IT leaders
People Skills
Technical
Expertise
Business
Knowledge
#SaaSOps
“When the winds of change blow, some people build walls and others build windmills”
Chinese Proverb

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ALTITUDE 2019 | Lessons in IT Leadership

  • 1. Lessons in IT Leadership How to succeed in the next decade M ARK SETTLE
  • 2. 2 My IT management experience 2
  • 3. #SaaSOps My IT writing experience Contents Follow the Money Get Them to Like You Fishing in the Talent Pool Playing Nicely with the Vendors What Gets Measured Gets Managed Decoding Demand Signals from the Business Exercising the Power of Position Managing Innovation Look in the Mirror
  • 4. #SaaSOps My IT writing experience The future is already here - it’s just not evenly distributed - William Gibson
  • 5. #SaaSOps People Attracting Talent Recruiting Talent Developing People Eliminating Talent Debt Teamwork Process Service Management Application Dev & Maintenance API Governance Data Management Security Culture Compliance Technical Debt Workflow Automation IT Governance Technology Application Proliferation Infrastructure Abstraction Cost Control The Virtual Workplace Automation First Mentality Vendor Ecosystem Leverage Business Process Prescience Truth from the Valley A Preview of Coming Attractions
  • 6. #SaaSOps Process Service Management Application Dev & Maintenance API Governance Data Management Security Culture Compliance Technical Debt Workflow Automation IT Governance Technology Application Proliferation Infrastructure Abstraction Cost Control The Virtual Workplace Automation First Mentality Vendor Ecosystem Leverage Business Process Prescience Truth from the Valley A Preview of Coming Attractions People Attracting Talent Recruiting Talent Developing People Eliminating Talent Debt Teamwork
  • 8. #SaaSOps Application Proliferation How to provide leadership? • Pick your battles (differentiate systems of record from systems of engagement) • Follow the money • Safeguard the corporation • Provide the glue • Report on utilization
  • 11. #SaaSOps Building a Security Culture Within IT
  • 12. #SaaSOps Essential Elements of an Effective Cyber Security Policies Operational Controls Work Rules & Procedures Technology Tools Dedicated Staff Building a Security Culture Within IT
  • 13. #SaaSOps Essential Elements of an Effective Cyber Security Culture Organization-Wide Awareness of Cyber Risks and Vulnerabilities Policies Operational Controls Work Rules & Procedures Technology Tools Dedicated Staff Routine Discussion of Security-Related Issues & Concerns in Standard IT Processes Building a Security Culture Within IT
  • 14. #SaaSOps Building a Security Culture Within IT Teach Awareness Manage Vulnerabilities TalkMeasure Personalize Penalize Behavioral triggers that can create a flywheel effect
  • 15. #SaaSOps Compliance • Controls engineering • Controls architecture • Executive oversight • Dedicated resources • Automation Critical success factors:
  • 16. #SaaSOps Automation First Mentality Automation technologies • Application-embedded tools • Generic tools • Orchestration engines • Robotic process automation(RPA) • ML-enabled RPA
  • 17. #SaaSOps The perils of being an NFL coach (or IT leader!) Why are NFL coaches fired? • Failure to recruit, develop and manage talent • Failure to innovate and react to change • Failure to intervene when things start going wrong • Failure to develop effective working relationships with business leaders
  • 18. #SaaSOps How to gauge your personal development as IT leaders People Skills Technical Expertise Business Knowledge
  • 19. #SaaSOps “When the winds of change blow, some people build walls and others build windmills” Chinese Proverb