ALTITUDE 2019 | Lessons in IT Leadership

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Successful IT leaders are continually seeking ways of making their teams more productive, impactful and business-relevant and advancing their own careers in the process. In this closing keynote, seven-time CIO and author Mark Settle will focus on the key organizational and personal competencies required to succeed in the 2020s.

Lessons in IT Leadership
How to succeed in the next decade
M ARK SETTLE

#SaaSOps
My IT writing experience
Contents
Follow the Money
Get Them to Like You
Fishing in the Talent Pool
Playing Nicely with the Vendors
What Gets Measured Gets Managed
Decoding Demand Signals from the Business
Exercising the Power of Position
Managing Innovation
Look in the Mirror

#SaaSOps
My IT writing experience
The future is
already here -
it’s just not
evenly distributed
- William Gibson

#SaaSOps
People
Attracting Talent
Recruiting Talent
Developing People
Eliminating Talent Debt
Teamwork
Process
Service Management
Application Dev & Maintenance
API Governance
Data Management
Security Culture
Compliance
Technical Debt
Workflow Automation
IT Governance
Technology
Application Proliferation
Infrastructure Abstraction
Cost Control
The Virtual Workplace
Automation First Mentality
Vendor Ecosystem Leverage
Business Process Prescience
Truth from the Valley
A Preview of Coming Attractions

#SaaSOps
Process
Service Management
Application Dev & Maintenance
API Governance
Data Management
Security Culture
Compliance
Technical Debt
Workflow Automation
IT Governance
Technology
Application Proliferation
Infrastructure Abstraction
Cost Control
The Virtual Workplace
Automation First Mentality
Vendor Ecosystem Leverage
Business Process Prescience
Truth from the Valley
A Preview of Coming Attractions
People
Attracting Talent
Recruiting Talent
Developing People
Eliminating Talent Debt
Teamwork

#SaaSOps
Application Proliferation
How to provide leadership?
• Pick your battles
(differentiate systems of record
from systems of engagement)
• Follow the money
• Safeguard the corporation
• Provide the glue
• Report on utilization

#SaaSOps
Building a Security Culture Within IT

#SaaSOps
Essential Elements of an Effective Cyber Security
Policies
Operational Controls
Work Rules & Procedures
Technology Tools
Dedicated Staff
Building a Security Culture Within IT

#SaaSOps
Essential Elements of an Effective Cyber Security Culture
Organization-Wide Awareness of Cyber Risks and Vulnerabilities
Policies
Operational Controls
Work Rules & Procedures
Technology Tools
Dedicated Staff
Routine Discussion of Security-Related Issues & Concerns in
Standard IT Processes
Building a Security Culture Within IT

#SaaSOps
Building a Security Culture Within IT
Teach
Awareness
Manage
Vulnerabilities
TalkMeasure
Personalize
Penalize
Behavioral triggers that can create a flywheel effect

#SaaSOps
Compliance
• Controls engineering
• Controls architecture
• Executive oversight
• Dedicated resources
• Automation
Critical success factors:

#SaaSOps
Automation First Mentality
Automation technologies
• Application-embedded tools
• Generic tools
• Orchestration engines
• Robotic process automation(RPA)
• ML-enabled RPA

#SaaSOps
The perils of being an
NFL coach (or IT leader!)
Why are NFL coaches fired?
• Failure to recruit, develop and manage
talent
• Failure to innovate and react to change
• Failure to intervene when things start
going wrong
• Failure to develop effective working
relationships with business leaders

#SaaSOps
How to gauge your personal development as IT leaders
People Skills
Technical
Expertise
Business
Knowledge

#SaaSOps
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Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management. The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM). Speakers: Bob Boule Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle. Gopinath Rebala Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.

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