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ALTITUDE 2019 | SaaSOps
The document discusses the transformation brought about by Software-as-a-Service (SaaS) in enhancing employee productivity and collaboration through a digital workplace. It highlights challenges such as unmanageable workloads, insider threats, and the need for efficient management of applications to mitigate risks and improve operational effectiveness. It also argues for the centralization and automation of SaaS management practices ('saasops') to streamline processes and enhance security.
ALTITUDE 2019 | SaaSOps
- 1. DAVID POLITIS, CEO& Founder
- 2. #SaaSOps SaaS has changed theway we work.
- 3. #SaaSOps We now livein a best of breed world Productivity Suites File Sharing Conferencing Identity Mgmt Device Management ITSM Project Management CRM Collaboration
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- 5. #SaaSOps Productivity Suites File Sharing Conferencing IdentityMgmt Device Management ITSM Project Management CRM Collaboration We call it the digital workplace Employees are empowered to stay engaged and productive
- 6. #SaaSOps Productivity Suites File Sharing Conferencing IdentityMgmt Device Management ITSM Project Management CRM Collaboration Business impact is massive Reduces friction Retains employees Improves collaboration Increases scalability
- 7. #SaaSOps IT plays acritical role IT Reduces friction Retains employees Improves collaboration Increases scalability
- 8. #SaaSOps It’s amazing for employees,but IT workloads are unmanageable Managing manual, repetitive tasks across silos Employees going rogue Insider threats Taking on new security workload Treated as a cost center Don’t have capacity to administer each individual app More IT work than there are IT workers No one teaching you how to do this Reduces friction Retains employees Improves collaboration Increases scalability IT
- 9. #SaaSOps You have been thetrailblazers Managing manual, repetitive tasks across silos Employees going rogue Insider threats Taking on new security workload Treated as a cost center Don’t have capacity to administer each individual app More IT work than there are IT workers No one teaching you how to do this Managing manual, repetitive tasks across silos Employees going rogue Insider threats Taking on new security workload Treated as a cost center Don’t have capacity to administer each individual app More IT work than there are IT workers No one teaching you how to do this Reduces friction Retains employees Improves collaboration Increases scalability IT
- 10. #SaaSOps This community... this movementis #SaaSOps This community... this movement is #SaaSOps
- 11. #SaaSOps To understand SaaSOps,we need to understand SaaS adoption APPS T I M E |USERS|DATA
- 12. #SaaSOps T I ME This is the promise of SaaS.SUCCESS
- 13. #SaaSOps T I ME SUCCESS This is the reality. Customer data stolen Super Admin error Broken script Found out about a breach publicly
- 14. #SaaSOps Now how doyou get from to ?
- 15. #SaaSOps Now how doyou get from to ?
- 16. #SaaSOps SaaSOps noun : apractice referring to how software-as-a-service (SaaS) applications are managed and secured through centralized and automated operations (Ops), resulting in reduced friction, improved collaboration, and better employee experience
- 17. #SaaSOps SaaS Security Identity & Access (IDaaS) InsiderThreat File Security Incident Response Regulatory Compliance People & Process Team Structure End User Training End User Support Change Management SaaS Management User Lifecycle Management Visibility & Auditability Application Configuration Least Privilege Access Spend Management Team Skills
- 18. #SaaSOps This audience sawSaaSOps coming, the rest of the world finally caught on "As employees increasingly use SaaS applications, the inefficiency of these manual activities will become more apparent, and workflow automation will become more important to IT administrators." "As SaaS applications become increasingly integrated into an employee’s digital workspace, the need to apply controls similar to those used on PCs and mobile devices will become increasingly apparent." "SaaS application data, configuration and settings are increasingly needed to be integrated, governed and managed using APIs."
- 19. #SaaSOps has been atthe forefront of the #SaaSOps movement has been at the forefront of the #SaaSOps movement
- 20. #SaaSOps 5Public SaaS Companies TheMarket 2019 80+Public SaaS Companies 2011 . . .
- 21. #SaaSOps The Product 2011 SaaS Security Identity & Access(IDaaS) Insider Threat File Security Incident Response Regulatory Compliance People & Process Team Structure End User Training End User Support Change Management SaaS Management User Lifecycle Management Visibility & Auditability Application Configuration Least Privilege Access Spend Management Team Skills User Lifecycle Management Application Configuration
- 22. #SaaSOps The Product 2017 SaaS Security Identity & Access(IDaaS) Insider Threat File Security Incident Response Regulatory Compliance People & Process Team Structure End User Training End User Support Change Management SaaS Management User Lifecycle Management Visibility & Auditability Application Configuration Least Privilege Access Spend Management Team Skills User Lifecycle Management Application Configuration Visibility & Auditability Least Privilege Access Insider Threat File Security Incident Response Regulatory Compliance
- 23. #SaaSOps 2019 The Product + PlatformAPI SaaS Security Identity & Access (IDaaS) Insider Threat File Security Incident Response Regulatory Compliance People & Process Team Structure End User Training End User Support Change Management SaaS Management User Lifecycle Management Visibility & Auditability Application Configuration Least Privilege Access Spend Management Team Skills User Lifecycle Management Application Configuration Visibility & Auditability Least Privilege Access Insider Threat File Security Incident Response Regulatory Compliance
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- 28. #SaaSOps Product Adoption SHAUN CHAUDHARY DIRECTOR,DATA & ANALYTICS
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- 31. #SaaSOps EAG Officially Created 4KWorkflows Executed / Day On Demand Workflows Released GA Release of Workflows ? 2016 2017 2018 2019 0.3k 0.8k 2.6k 4.0k
- 32. #SaaSOps SaaS Management User Lifecycle Management Product Data SaaS Security Identity& Access (IDaaS) Insider Threat File Security Incident Response Regulatory Compliance People & Process Team Structure End User Training End User Support Change Management Visibility & Auditability Application Configuration Least Privilege Access Spend Management Team Skills SaaS Management User Lifecycle Management
- 33. #SaaSOps SaaS Management User Lifecycle Management Product Data SaaS Security Identity& Access (IDaaS) Insider Threat File Security Incident Response Regulatory Compliance People & Process Team Structure End User Training End User Support Change Management Visibility & Auditability Application Configuration Least Privilege Access Spend Management Team Skills SaaS Management User Lifecycle Management User Lifecycle Management Offboarding
- 34. #SaaSOps 1M Users OffboardedAcross 10+ Apps 2012 2013 2019 2k 2014 2015 2016 2017 2018 10k 26k 55k 136k 298k 648k 1,053k In this room 212K users across 9 applications been offboarded 85% of those one million user offboard in < 1 minute
- 35. #SaaSOps ?? Lost hours of productivity Anatomyof a Manual Offboard 1 week of work hours IT HR SECURITY 30-45 minutes Time Spent / Employee Human Error Distraction from Strategic Work High Stress Environment
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- 37. #SaaSOps SaaS Management User Lifecycle Management Product Data SaaS Security Identity& Access (IDaaS) Insider Threat File Security Incident Response Regulatory Compliance People & Process Team Structure End User Training End User Support Change Management Visibility & Auditability Application Configuration Least Privilege Access Spend Management Team Skills SaaS Management Least Privilege Access
- 38. #SaaSOps SaaS Management User Lifecycle Management Product Data SaaS Security Identity& Access (IDaaS) Insider Threat File Security Incident Response Regulatory Compliance People & Process Team Structure End User Training End User Support Change Management Visibility & Auditability Application Configuration Least Privilege Access Spend Management Team Skills SaaS Management Least Privilege Access Least Privilege Access Super Admin Curve
- 39. #SaaSOps Super admins haveroot access into the application and can make mission critical changes without oversight. Why is Least Privilege Access Important? “Every additional administrator causes linear-to-exponential growth in risk,” according to CSO.com “Understanding and limiting the number of users with full administrative privileges is essential for all organizations,” - securityweek.com
- 40. #SaaSOps Connector Average Box 7 GSuite 8 Dropbox 9 Okta 9 Office 365 10 Salesforce 11 Slack 13 Zendesk 24 Average of 11 Admins Across All Apps! Max 35 55 37 60 41 29 61 80 0 10 20 30 40 50 60 70 80 0% 20% 40% 60% 80% 100% Avg. 11
- 41. #SaaSOps SaaS Management User Lifecycle Management Product Data SaaS Security Identity& Access (IDaaS) Insider Threat File Security Incident Response Regulatory Compliance People & Process Team Structure End User Training End User Support Change Management Visibility & Auditability Application Configuration Least Privilege Access Spend Management Team Skills SaaS Security Insider Threat
- 42. #SaaSOps SaaS Management User Lifecycle Management Product Data SaaS Security Identity& Access (IDaaS) Insider Threat File Security Incident Response Regulatory Compliance People & Process Team Structure End User Training End User Support Change Management Visibility & Auditability Application Configuration Least Privilege Access Spend Management Team Skills SaaS Security Insider Threat Insider Threat Files Calendars
- 43. #SaaSOps 5 Billion Files Secured 1Million Added Each Day & BetterCloud Customers 8% are externally shared In this room 646 million files secured 6% are externally shared
- 44. #SaaSOps bettercloud.com/monitor 5K Public CalendarsAvailable To Search "I was able to access public calendars of various organizations leaking out sensitive details like their email ids, their event name, event details, location, meeting links, Zoom meeting links, Google Hangout links, internal presentation links and much more."
- 45. #SaaSOps Like Data? Askyour CSM for a Scorecard!
- 46. #SaaSOps SaaS Management User Lifecycle Management Visibility & Auditability Application Configuration LeastPrivilege Access Spend Management SaaS Security Identity & Access (IDaaS) Insider Threat File Security Incident Response Regulatory Compliance #SaaSOps People & Process Team Structure End User Training End User Support Change Management Team Skills
- 47. #SaaSOps SaaS Management User Lifecycle Management Visibility & Auditability Application Configuration LeastPrivilege Access Spend Management SaaS Security Identity & Access (IDaaS) Insider Threat File Security Incident Response Regulatory Compliance #SaaSOps People & Process Team Structure End User Training End User Support Change Management Team Skills 863rd newsletter bettercloud.com/monitor “I go to my Gmail account, I search for BetterCloud Monitor, and I have my recap of everything I should know.” “I love the BetterCloud Monitor. It keeps me informed of what's going on in the space. It's the only newsletter I actually stay subscribed to and actually read.” “Shoutout to BetterCloud for one of the best newsletters in the biz.” “Besides Wired, you guys are the only newsletter I dedicate time to reviewing start to finish.” The Community
- 48. #SaaSOps SaaS Management User Lifecycle Management Visibility & Auditability Application Configuration LeastPrivilege Access Spend Management SaaS Security Identity & Access (IDaaS) Insider Threat File Security Incident Response Regulatory Compliance The Community #SaaSOps People & Process Team Structure End User Training End User Support Change Management Team Skills 3,000 members betterit.cloud
- 49. A place tocome together as a community #SaaSOps
- 50. #SaaSOps “Very well writtenand really thought-provoking book.” “This book is amazing—it will be incredibly useful for many IT and security professionals.” “BetterCloud is an industry leader in the SaaS management space, and David’s vision and expertise show strongly in this book.” “IT leadership is thinking about everything described in this book.” “The folks at BetterCloud are true pioneers of the SaaS ecosystem.” “This is a must read for every modern IT leader.” “If you have any SaaS applications, you must read this book.” “This book is an awesome guide and provides great insights on how to manage data.”
- 51. #SaaSOps Volume 2 launchestoday! Understand the concept of interactions See how SaaSOps plays out in the real world Learn SaaSOps best practices and how to take action today Learn how to classify interactions using dimensions Develop your SaaSOps philosophy, see where you sit on the spectrum
- 52. #SaaSOps “We are experiencingeverything this book talks about.” “Part horror story, part Bible, part motivational manual. It’s the how-to guide for securing budget approval to manage and secure your SaaS apps.” “An illuminating read. It's validating to see that other IT professionals are on the same SaaSOps path.” “The concept of SaaSOps is very relevant in today's IT operations. In fact, I'm planning to head up a SaaSOps team.” “This is a very modern book. It’s the easiest way to explain SaaS to people who’ve been in the tech industry for 30+ years.” “Thorough with a nice balance of anecdotes and research. I found the entire book very relatable.” “Very helpful and practical.”
- 53. #SaaSOps Take a copyfor your team.
- 54. #SaaSOps There’s been alot of growth.
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- 58. #SaaSOps You are the CIOsof Tomorrow
- 59. #SaaSOps Paul Chapman Global Chief InformationOfficer Advice from the CIOs of Today Harry Moseley CIO Eric Tan VP, Business Services and IT Uy Ut CIO @harrymoseleyd @uyut@PaulChapmanBox
- 60. #SaaSOps IT EngineerSaaSOps IT DepartmentSaaSOpsChange your department name Change your project name Tag your laptop with a sticker Wear SaaSOps swag Champion it Change your title #SaaSOps
- 61. #SaaSOps Let’s make historytogether.