The 2020 State of SaaSOps finds that as more companies adjust to the realities of managing SaaS at scale, SaaSOps will evolve into a core IT discipline—influencing strategic priorities, technology investments, and even job titles and career paths. Get the report for key findings and insights into the future of IT.

2. “In just a
matter of weeks, businesses around the world leveraged SaaS platforms to shift employees out of
traditional offices and into distributed, mostly home-based work environments.
What happened this year will prove to be the tipping
point for SaaS adoption in the enterprise. We haven’t just finally crossed the chasm—we’ve catapulted
across it.
To find out,
we surveyed nearly 700 IT and security professionals.
The path to success with SaaS is turning into a bumpy and
unpredictable ride. Ad hoc approaches to SaaS management tasks are breaking down; concerns over
cost, security, and lack of control are on the rise.
SaaSOps, a discipline for discovering, managing, and securing SaaS environments through centralized
and automated operations, is helping to reduce friction, improve collaboration, and create better
employee experiences. We hope the report shows you why SaaSOps is such an
important part of this story and that it helps you prepare your IT organization for success with it.
—
CEO and Founder, BetterCloud
IT leaders and
practitioners see
SaaSOps today as
a necessity driven
by the challenges
of managing SaaS
at scale.

3. A practice referring to how software-as-a-service (SaaS)
applications are , , and through
centralized and automated operations (Ops), resulting in reduced
friction, improved collaboration, and better employee experience

5. By 2025, of business apps they use will be SaaS-based.
Companies estimate of the business apps they use today are SaaS-based.

7. in their
ability to identify and monitor
unsanctioned SaaS usage on
company networks—yet
IT organizations spend an
average of
from a company's SaaS apps,
which takes time and energy
away from more strategic
projects.
Which SaaS apps are most
likely to hold sensitive
business and customer
data?
running the gamut from
email, chat, and calendars
to project management and
software development tools.

8. SaaSOps gives IT a framework for discovering,
managing, and securing SaaS through centralized
and automated operations—and for driving
important advantages across every business unit.

9. SaaSOps users offboard
employees up to
SaaSOps users are
than on routine upkeep tasks.
are working to automate their
SaaS operations.
To illustrate the growing significance of SaaSOps,
or plan to include it soon.

10. [SaaSOps pushes] traditional IT to be
more proactive, more oriented
towards business goals, and even
more mindful of how to use
technology to empower the end user.”
I think that traditional systems
administration is slowly merging with
SaaSOps and will continue to do so as
more and more products and productivity
suites move to SaaS-only models.”
SaaSOps will be the heart and soul of IT...Covid-19 has
forced companies to adopt SaaS-based tools, and now they
must continue to change and adapt or they will not survive.”
Covid-19 has shown that we need to be
to
company data while making sure we
.”
SaaSOps will continue to grow its
footprint in organizations, prompting
a more sophisticated monitoring and
management of SaaS apps.”
SaaSOps and IT will be
synonymous. There's no
separating the two already in
most modern/young companies.”

11. For more findings and in-depth analysis,
download the full report at:

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