ALTITUDE 2019 | Automate Your Team Out of (Boring) Jobs with SaaS Operations
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Drafting a detailed business case is an effective way to get the approval and support of senior management to implement new initiatives and purchase new software. Join this session with Karel vanBeekom, IT manager at Justworks, for a first-hand account about the benefits of SaaS Operations tools and how to write a business proposal that will justify a purchase to higher-ups from an experienced IT leader.
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ALTITUDE 2019 | Automate Your Team Out of (Boring) Jobs with SaaS Operations
- 1. Automate your Team Out of (boring) Jobs with SaaS Operations Karel vanBeekom, IT Manager @ Justworks
- 2. #SaaSOps Your Team deserves Better...
- 3. #SaaSOps Introductions Scaling IT Support Scaling with SaaSOps Recap
- 5. #SaaSOps The Name Game Karel vanBeekom
- 14. #SaaSOps
- 15. #SaaSOps
- 16. #SaaSOps
- 17. #SaaSOps
- 19. #SaaSOps Our mission is to help entrepreneurs and businesses grow with confidence. BENEFITS PAYROLL HR TOOLS COMPLIANCE
- 20. #SaaSOps We do this through our simple, seamless platform.
- 21. #SaaSOps ISAAC OATES CEO and Founder DAVID FEINBERG VP, Risk & Insurance Programs MIKE GRETEN SVP, Finance and CFO CAMILLA VELASQUEZ SVP, Marketing JASON WHITMAN VP, Customer Success MARIO SPRINGER VP & General Counsel, Legal ROBERT LOPEZ SVP, Sales Experienced Leadership
- 22. #SaaSOps A History of Growth 2015 Series B – $13M Aetna launches 40+ employees 2014 Series A – $6M Market launch 20+ employees Isaac codes first version of Justworks 2012 2016 Series C – $33M Benefits Center launches 120+ employees 2013 Seed – $200K First employees start 2017 Certified as CPEO by IRS DC & Boston launch 240+ employees 2018 Series D $40M LA & Dallas/Austin launch 415+ employees
- 23. #SaaSOps
- 24. #SaaSOps Designed to Make Employers and Employees Happy EMPLOYERS EMPLOYEES We make it easy to take care of your team. It’s easy to say “yes” to your dream job.
- 25. #SaaSOps Best of Both Worlds Justworks Legacy PEOs Modern HR SaaS All-in-one solution, including compliance support Yes Yes No Rich benefits plans Yes Yes No Tech-forward platform Yes No Yes Seamless self-onboarding for employees Yes No Yes 24/7 support Yes No No Agile, customer-driven product development Yes No Yes
- 26. #SaaSOps
- 27. #SaaSOps #SQUAD Karel vanBeekom Jo Neuberg Shahid Cook Neggme Elreda Ruby Tony Vang
- 28. #SaaSOps IT Tech Stack at Justworks
- 29. #SaaSOps IT by the Numbers (last quarter) ~2000 Jira tickets 180 New Hires Over 650 individuals 4 IT Engineers
- 30. #SaaSOps Scope of Support ● Hardware Lifecycles ● Connectivity ● Audio/Visual ● Conferencing ● Accounts Administration ● MDM ● Security ● Compliance ● Projects, Requests, & ● EMERGENCIES
- 32. #SaaSOps How many teams of 1?
- 34. #SaaSOps Scaling IT against a scaling company How long does it take to configure someone’s accounts manually? How often is IT asked to action on a security event or audit? How many errors does the average person make per hour when performing repetitive tasks? How many people’s bosses or executives expect them to drop what they’re doing whenever there’s a perceived ‘emergency’? How long does it take to configure someone’s accounts manually? How many well-rested, work/life balanced humans does it take to manage all the requests IT teams field?
- 35. #SaaSOps
- 36. #SaaSOps
- 37. #SaaSOps
- 38. #SaaSOps From an ‘IT Perspective’
- 40. #SaaSOps
- 41. #SaaSOps Feel the Change Coming
- 42. #SaaSOps
- 44. #SaaSOps Now that you know there needs to be a Change...
- 45. #SaaSOps ...You need a plan
- 46. #SaaSOps Feel the Change Identify Risks Crunch the Numbers Form an Alliance Present w/Confidence!
- 47. #SaaSOps Feel the Change Coming
- 50. #SaaSOps Identify the Risks Human Error Exposure Burnout
- 52. #SaaSOps ● Slips and Lapses – made inadvertently by experienced operators during routine tasks; ● Mistakes – decisions subsequently found to be wrong, though the maker believed them to be correct at the time; and ● Violations – deliberate deviations from rules Active Errors
- 53. #SaaSOps ● Job – distractions, lack of time, inadequate procedures, poor lighting or extremes of temperature; ● Human – physical ability, competency, fatigue, stress or drugs; ● Organisational – work pressure, long hours or insufficient supervision; and ● Plant and equipment – poor equipment design or workplace layout. Latent Errors
- 54. #SaaSOps Multitasking? ...more like NO-tasking
- 55. #SaaSOps
- 59. #SaaSOps
- 62. #SaaSOps The Cost of Personnel
- 63. #SaaSOps
- 64. #SaaSOps Tasks scale faster than staff Years Company Headcount IT Headcount (actual people) Requests per week (50%) Requests per IT Headcount Annual IT Salary Budget 1 100 1 50 50 $83k 2 150 1 75 75 $83k 3 225 2 111 55 $166k 4 340 3 170 57 $249k 5 610 4 305 76 $342k 6 905 6 452 75 $508k 7 1355 10 777 78 $830k
- 65. #SaaSOps The Cost of Manual Labor Year 5 ($6 x 610) x 12 = $43,920 Year 6 ($6 x 905) x 12 = $65,160 Year 7 ($6 x 1355) x 12 = $97,560
- 66. #SaaSOps The Cost of Exposure
- 69. #SaaSOps
- 70. #SaaSOps Legal
- 71. #SaaSOps Finance
- 73. #SaaSOps
- 75. #SaaSOps Real JWHQ examples Audits & Reports Accounts Administration
- 77. #SaaSOps
- 78. #SaaSOps
- 80. #SaaSOps
- 81. #SaaSOps ● 75% finish their work faster when multitasking ● 48% feel multitasking disrupts short term memory ● 38% say multitasking increases their stress level ● 32% admit to making more mistakes when multitasking
- 82. #SaaSOps
- 83. #SaaSOps Improved Utilization / Work-Life Balance Overall cost savings Insight and Alerts More Accuracy More time for Creative work, Investigation, Testing, Experiments, Trials, Learning, etc
- 84. #SaaSOps
- 85. #SaaSOps What will the humans do now?
- 86. #SaaSOps ● Critical Thinking ● Strategy ● Improvisation ● Creativity ● Empathy & Interpersonal communication ● Imagination ● Learning & Synthesis Do What Humans Do
- 88. #SaaSOps
- 89. #SaaSOps
- 90. #SaaSOps
- 91. #SaaSOps
- 92. #SaaSOps RECAP!
- 93. #SaaSOps Feel the Change, Be the Change
- 97. #SaaSOps Change Agency is Key
- 99. #SaaSOps Contact Me @youknowkarel on Twitter Karelvanbeekom on LinkedIn