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ALTITUDE 2019 | Smart Scaling through Automation: How to Scale Without Adding IT Headcount

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Anthony Ancheta, manager of IT at Lime, and James Kang, manager, IT operations at Udemy, both BetterCloud customers, will show you how to leverage automation in BetterCloud to empower your teams to do more without adding IT headcount.

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ALTITUDE 2019 | Smart Scaling through Automation: How to Scale Without Adding IT Headcount

  1. 1. How to Scale Without Adding IT Headcount James Kang & Anthony Ancheta with Tanya Kuoni
  2. 2. #SaaSOps How to Scale Without Adding IT Headcount Breathe/Leadership Standardize Automate
  3. 3. #SaaSOps James Kang Senior Manager, IT Operations ● Father of Two ● Recently came back from another volunteer program building houses in Cambodia
  4. 4. #SaaSOps Previously • Team of 2 that serviced 200 Employees • Team of 4 that serviced 450 Employees • Primarily Saas applications • Not being efficient with our talents • Onboarding - 45 minutes Now • Team of 4 at 550 Employees • Growing with several Global offices • Automation • Onboarding - 15 minutes Small and talented team
  5. 5. #SaaSOps How did we get to “now’?
  6. 6. #SaaSOps Technology is our friend Udemy has utilized great technology and tools to move our operations to the next level. Automation is everything!
  7. 7. #SaaSOps Tools we are currently using
  8. 8. #SaaSOps From physical to virtual Typically, IT orgs have grown by ratio of Employee base. Automation has replaced needing to throw people to solutions needed. IT Work is changing...
  9. 9. #SaaSOps
  10. 10. #SaaSOps
  11. 11. #SaaSOps Onboarding Scale to growth of company Specialized provisioning Easy to Use Ease of mind
  12. 12. #SaaSOps Offboarding Provide tools for other teams Covers 90% of systems Ease of mind
  13. 13. #SaaSOps
  14. 14. #SaaSOps Benefits for the team... Flexibility in scope of work Flexibility with where staff can be physically Better work/life balance You can be available anywhere and at anytime
  15. 15. #SaaSOps Benefits for everyone else Hiring Manager ease of mind Requests taken cared of within minutes Better employee experience Easing processes for other departments
  16. 16. Achieving more with less
  17. 17. #SaaSOps Anthony Ancheta IT Manager/ Senior Applications Engineer
  18. 18. #SaaSOps Limespeed* • Automation • Developing a internal security posture • Helpdesk • Understanding the business needs
  19. 19. #SaaSOps Automation Who? What? Where? How we did more with less…
  20. 20. #SaaSOps Developing a security posture Automation of audits and creating a security picture to establish human centered policies
  21. 21. #SaaSOps Better Help Desk If you do it more than three times in a week, find a way to automate it
  22. 22. #SaaSOps Understanding business need How do we best service our client?
  23. 23. C O M I N G U P N E X T #SaaSOps Anthony Ancheta IT Manager/ Senior Applications Engineer James Kang Senior Manager, IT Operations Customer Spotlight on Spotify S H O R T B R E A K

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