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CST and Screening Technician Workshop
10 November 2016
- QAVisit Process
Public Health England leads the NHS Screening Programmes
James Couzens, Programme Manager , South East London AAA Screening
Service and Husnayya Al-haddad, Screening Technician , North East London
AAA Screening Service
Managing a QAvisit:
- What to expect from a Quality Assurance (QA) visit (JC/HA)
- How to prepare for QA visit (JC)
- How to develop an action plan from a QA visit (SQAS)
- Where improvements to the QA visit process can be made (JC/HA)
2 QA Visit Process
What to expect from a QAvisit:
3
What it is not:
QA Visit Process
It is not an inspection:
How it works:
• Initial Notice:
• Letter to Chief Executive Officer and Chief Medical Officer with date of inspection
and questionnaire.
• Pre Visit meeting:
• Confirm locations, agenda, stakeholders and space requirements.
• Questionnaire deadline:
• 10 weeks ahead of your Visit date
• Final Pre Visit Meeting:
• Confirm final prep, catering, rooms and agenda
• QA Visit:
• 2 days after QA Visit, SQAS feedback immediate actions:
5 QA Visit Process
Make sure everyone knows:
• Knowledge of standard operating procedures (SOPs) relating to all staff in
their areas
• Knowledge of SOP for the equipment
• Failsafe Policies
• Pathways for incidental / Non Vis / emergency pathway /
– If the service manager was not there for a month would everyone know
what to do?
• Service improvement outlook – giving examples of what the programme is
doing to increase uptake I.E. campaign, carrying out data analysis audits to
find areas for improvement.
6 QA Visit Process
How to manage a QAvisit?
• Initial Actions
• First 1 month
• Handing in the questionnaire
7 QA Visit Process
InitialActions:
• Disseminate Information
• Identify your stakeholders and set expectations
• Clear the date: Clinics, rota’s, Senior leadership availability
• Set up a regular working group
• Read through and share the questionnaire
8 QA Visit Process
First month:
• Have your pre visit meeting and voice any concerns
• Have started the questionnaire
• Set a deadline for other stakeholders e.g. CST’s and Clinical Leads to send
info in by
• Make sure everyone is clear of the dates and expectation etc
• Regular working group meetings
• Update your self on all the AAA policy available (it will probably have
changed)
9 QA Visit Process
Handing in the questionnaire:
• Review with Clinical lead and Ultrasound team ahead of hand in.
• Get an “outside set of eyes” to review it for you.
• Identify areas that you need to work on
10 QA Visit Process
Checking under the carpet:
• Check your SSPI logs.
• Check your image that have not been assigned.
• Do at least one image audit ahead of the visit.
• How much of your processes do you actually have written down?
• How much do your team actually know?
• Go and ask the stupid questions.
11 QA Visit Process

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15 15 p.m. 15 45 p m qa visit process - jc and ha

  • 1. CST and Screening Technician Workshop 10 November 2016 - QAVisit Process Public Health England leads the NHS Screening Programmes James Couzens, Programme Manager , South East London AAA Screening Service and Husnayya Al-haddad, Screening Technician , North East London AAA Screening Service
  • 2. Managing a QAvisit: - What to expect from a Quality Assurance (QA) visit (JC/HA) - How to prepare for QA visit (JC) - How to develop an action plan from a QA visit (SQAS) - Where improvements to the QA visit process can be made (JC/HA) 2 QA Visit Process
  • 3. What to expect from a QAvisit: 3 What it is not: QA Visit Process
  • 4. It is not an inspection:
  • 5. How it works: • Initial Notice: • Letter to Chief Executive Officer and Chief Medical Officer with date of inspection and questionnaire. • Pre Visit meeting: • Confirm locations, agenda, stakeholders and space requirements. • Questionnaire deadline: • 10 weeks ahead of your Visit date • Final Pre Visit Meeting: • Confirm final prep, catering, rooms and agenda • QA Visit: • 2 days after QA Visit, SQAS feedback immediate actions: 5 QA Visit Process
  • 6. Make sure everyone knows: • Knowledge of standard operating procedures (SOPs) relating to all staff in their areas • Knowledge of SOP for the equipment • Failsafe Policies • Pathways for incidental / Non Vis / emergency pathway / – If the service manager was not there for a month would everyone know what to do? • Service improvement outlook – giving examples of what the programme is doing to increase uptake I.E. campaign, carrying out data analysis audits to find areas for improvement. 6 QA Visit Process
  • 7. How to manage a QAvisit? • Initial Actions • First 1 month • Handing in the questionnaire 7 QA Visit Process
  • 8. InitialActions: • Disseminate Information • Identify your stakeholders and set expectations • Clear the date: Clinics, rota’s, Senior leadership availability • Set up a regular working group • Read through and share the questionnaire 8 QA Visit Process
  • 9. First month: • Have your pre visit meeting and voice any concerns • Have started the questionnaire • Set a deadline for other stakeholders e.g. CST’s and Clinical Leads to send info in by • Make sure everyone is clear of the dates and expectation etc • Regular working group meetings • Update your self on all the AAA policy available (it will probably have changed) 9 QA Visit Process
  • 10. Handing in the questionnaire: • Review with Clinical lead and Ultrasound team ahead of hand in. • Get an “outside set of eyes” to review it for you. • Identify areas that you need to work on 10 QA Visit Process
  • 11. Checking under the carpet: • Check your SSPI logs. • Check your image that have not been assigned. • Do at least one image audit ahead of the visit. • How much of your processes do you actually have written down? • How much do your team actually know? • Go and ask the stupid questions. 11 QA Visit Process