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1304
- 1. 3/19/2008 1 Session #: 13041 Rod Sagarsee Advanced VoIP Converged Network Voice Communications between sites and Video Conferencing Systems Session #: 1304 2 Housekeeping Notes Please remember to turn cell phones to vibrate or off Please remember to complete the session evaluation at the end of this session The session number is: 1304
- 2. 3/19/2008 2 Session #: 13043 Speaker/Company Background Rod Sagarsee…. 1984-1989 US Air Force - Network Systems Programming 1990-1994 Valparaiso University – Network Management 1994-1996 – Altheimer & Gray - Law Firm Network Manager 1996 – 2003 Brinks Hofer Gilson & Lione – Director of Information Services 2003-Present Brinks Hofer Gilson & Lione – Chief Information Officer Founded in 1917, Brinks Hofer Gilson & Lione is based in Chicago with four additional offices across the country serving the intellectual property needs of clients from around the world. The firm is one of the largest IP law firms in the country, with more than 170 attorneys, scientific advisors and patent agents specializing in intellectual property litigation and all aspects of patent, trademark, copyright, trade secret, unfair competition, intellectual asset management, and technology and licensing agreements. Brinks routinely handles assignments in fields as diverse as electrical, chemical, mechanical, biotechnology, pharmaceutical, nanotechnology, Internet and computer technology, as well as in trademarks and brand names for a wide variety of products and services. Session #: 1304 4 Where are we now….. New Conferencing Center Chicago Lawyer Magazine – March Issue Where we were…. Where we wanted to be…. How we got there…. Measuring your ROI Best QoS Practices
- 3. 3/19/2008 3 Session #: 13045 First Steps and Foundation -The Road to Full VoIP and Combining Advanced Converged Networking capabilities to create best possible Audio/Visual Conferencing: What we knew we had to do… Research and Evaluate Products Measuring ROI Avoiding QoS Issues Evaluating Current Infrastructure Designing Topology Implementation Plan Local Headquarters – New 36th Floor Conferencing Center Redundancy – Multiple connection options for Audio/Video Disaster Recover – Initiate Conference from any location Satellite Expansion – Advanced Mobile A/V Conferencing Systems Session #: 1304 6 Where we were… 2006 BHGL A/V Capabilities No Built-In Advanced A/V Conferencing ISDN Only and Only in certain conference rooms No internal 800 Conferencing Call Center No Microphone Systems for Large Room Presentations/Mock Trial Rooms Limited teleconferencing phones No Advanced Mobile Systems Single primary analog star phone capability only No Converged Network Internal Unlimited A/V Usage Capability
- 4. 3/19/2008 4 Session #: 13047 First step…Topology for Unified Messaging modeled for 1-800 Internal Conferencing System Avaya Meet-Me 800 Conferencing Implemented Avaya Meet-Me Conferencing on existing 8710 switch and call system Redundant HP Proliant Servers Side Tip: Integrated Email Server Topology for Vmail in Email Session #: 1304 8 Additional Steps – Satellite office setups Mobile Advanced A/V Units Flat Screen Displays CPU with Network/Internet DVD/VHS capability w/audio out Audio Inbound IP 4690 Starphone (Speakerphone) Back up Analog Starphone
- 5. 3/19/2008 5 Session #: 13049 Measuring ROI Possible Realization….. 800 Long Distance Savings Between offices International Productivity Savings Unnecessary Third Party Support Costs No Excessive Video Web Conferencing Charges No Third Party Deposition or Training Video/Audio Recording Charges No IS team support to setup Technologies for Conf Rm Presentations Side Tip - Unified Messaging (Voicemail in Email/on Blackberry) Session #: 1304 10 QoS – Avoiding the Issues for both, Audio and Video…. How can we obtain the best possible QoS ? Focus on Topology and Infrastructure Segmentation Uplinks Backbone Layer 3 Switching and VLAN Support Redundant paths Possible Bandwidth Expansion
- 6. 3/19/2008 6 Session #: 130411 Floor Segment Closets 31/32/33/34/35/36-37 Com3 19 20 21 22 23 2413 14 15 16 17 187 8 9 10 11 121 2 3 4 5 6 43 44 45 46 47 4837 38 39 40 41 4231 32 33 34 35 3625 26 27 28 29 30 Com3 Floor 23 Computer Operations Center 19 20 21 22 23 2413 14 15 16 17 187 8 9 10 11 121 2 3 4 5 6 43 44 45 46 47 4837 38 39 40 41 4231 32 33 34 35 3625 26 27 28 29 30 4 line redundant 8 Gigabit Expansion pipe COL- ACT- STA- 1 2 3 4 5 6 7 8 9101112 HS1 HS2 OK1 OK2 PS CONSOLE Com3 COL- ACT- STA- 1 2 3 4 5 6 7 8 9101112 HS1 HS2 OK1 OK2 PS CONSOLE COL- ACT- STA- 1 2 3 4 5 6 7 8 9101112 HS1 HS2 OK1 OK2 PS CONSOLE COL- ACT- STA- 1 2 3 4 5 6 7 8 9101112 HS1 HS2 OK1 OK2 PS CONSOLE 19 20 21 22 23 2413 14 15 16 17 187 8 9 10 11 121 2 3 4 5 6 43 44 45 46 47 4837 38 39 40 41 4231 32 33 34 35 3625 26 27 28 29 30 BHGL 2008 Chicago Voice (and Data) Wiring Topology (Voice is Separate from Data at segment level) Floor 23 w/s Floor 31/32/33/34/35/36-37 w/s IDC F/S Layer 3 Switching Backbone Fiber Backbone (separate w/s Cat5e/Cat6 Patch Panels not illustrated for closets) At Minimum: Auto-sensing per device, Flow control, IP-routing, Layer 2 switching, Layer 3 switching, Manageable, VLAN support Voice Backbone Data Backbone Session #: 1304 12 BHGL 2008 VoIP Segmentation Telco VoIP Phone System Fiber backbone switchesFiber backbone switches Floor Closet Ethernet Switches With redundant Fiber Uplinks Floor Closet Ethernet Switches With redundant Fiber Uplinks IP Telephone in offices/Conf Rms Data PCs and Notebooks in offices Topology concept for Separate Floor wiring VoIP Solution – joined at the backbone switch level with data LAN Network F/S
- 7. 3/19/2008 7 Session #: 130413 NOTE: The voice network configuration is separate from the data network. The voice network is on its own separate floor switches and the phones are on their own separate wiring from the loc to the segment switches. The 8710 Phone servers are connected to the Avaya Cajun 363T switches via Cat6 ethernet cable. The core switches are up-linked to the Cajun switches via 50/125 Fiber Uplinks SFP LC to LC connections. The segment switches are up-linked to the core switches via 50/125 Fiber LC to LC connections. The two cores are linked via 50/125 Fiber LC to LC connections local to the CNC (Converged Network Center) The G650 Gateway cards are all linked to the Cajun switches via Cat6 ethernet cable. The user end 4625 IP Phones are all linked via Cat6 ethernet cable from the phone loc to the segment floor switches in each floor communications closet. S8710 Server S8710 Server Cajun Switch Cajun Switch 3Com 5500 CORE Switch 3Com 5500 CORE Switch Avaya G650 Gateway Avaya G650 Gateway 3Com 5500 Segment Switch 3Com 5500 Segment Switch 3Com 5500 Segment Switch 3Com 5500 Segment Switch 4625/4690 IP Phone 4625 /4690 IP Phone 4625/4690 IP Phone 4625/4690 IP Phone IPSI IPSI MedPro MedPro CLAN CLAN BHGL AVAYA 2008 VoIP VOICE TOPOLOGY CONFIGURATION Session #: 1304 14 Video and Tele-Conferencing Between Offices INTERNET WEB VIDEO CONFERENCING BHGL Information Highway Utah Chicago Michigan Indy Dedicated VoIP Links for Meet-Me Conferencing Between Offices
- 8. 3/19/2008 8 Session #: 130415 Video and Tele-Conferencing Between Offices AND WITH CLIENTS/REMOTE EMPLOYEES INTERNET WEB VIDEO CONFERENCING BHGL Information Highway Utah Chicago Michigan Indy Dedicated VoIP Links for Meet-Me Conferencing Between Offices CLIENTS Hotel/CoffeeShop /Airport Home IP Softphone Or EC500 IP Softphone Or EC500 IP Softphone Or EC500 VoIP Or Local Carrier Session #: 1304 16 New Conferencing Center Video Conferencing Between Offices and Remote via non-proprietary WebCams Chicago Video Conferencing Chicago and Ann Arbor Video Conferencing
- 9. 3/19/2008 9 Session #: 130417 QoS – Avoiding the Issues How we obtained the best possible QoS ? Focus on Topology and Infrastructure Segmentation Join at Backbone – Advanced Converged Solution Consistency in Full Duplexing (and Hardset 100Mbs) Dual Path Cajun Core Server Switching Dual Gateways providing multiple paths Expanded Bandwidth for Video (Internet Speeds) Session #: 1304 18 Measuring ROI More Realization….. 800 Long Distance Savings Between offices Between local area codes (local long distance) International 800 Meet Me Conferencing Video Conferencing via IP (Internet) vs. ISDN Additional Productivity Savings IS Team Conferencing Setup Overtime Costs IPSoftphone (Using PC/Laptop as phone) EC500 (Extension to Cellular)
- 10. 3/19/2008 10 Session #: 130419 Conclusion – Positive Revelations Additional Advanced Features 800 Conferencing Savings EC500 Extension To Cellular to add internal callers to 800 Conference Advanced Disaster Recovery Side Tip - Between Local Area Code Savings Side Tip - Advanced End-User Conference Phone Features Internal/External Multi single line Extended Microphones for large rooms Session #: 1304 20 Final Reminders Please remember to turn in session evaluations The session number is:1304
- 11. 3/19/2008 11 Session #: 130421 Thank You