12+	
  Ways	
  to	
  Improve	
  Your	
  	
  
        Website	
  -­‐	
  NOW	
  
12+	
  Ways	
  to	
  Improve	
  Your	
  
        Website	
  -­‐	
  NOW	
  
      Dan	
  Kraus	
  &	
  Michelle	
  Horn	
  
              Leading	
  Results	
  
Leading	
  Results	
  Overview	
  
 •  MarkeGng	
  services	
  firm	
  –	
  coaching	
  and	
  consulGng	
  	
  
       u    1:1	
  Coaching,	
  Group	
  Coaching	
  
       u    FracGonal	
  VP	
  of	
  MarkeGng	
  
       u    Social	
  Media	
  Coaching	
  and	
  Learning	
  
       u    Referral	
  MarkeGng	
  Coaching	
  and	
  Classes	
  
 •    Authorized	
  Duct	
  Tape	
  MarkeGng	
  coaches	
  
 •    Offices	
  in	
  Los	
  Angeles,	
  Boston,	
  Philadelphia	
  and	
  CharloXe	
  
 •    Clients	
  throughout	
  North	
  America	
  
 •    We	
  help	
  our	
  clients	
  stop	
  wasGng	
  money	
  on	
  markeGng	
  that	
  
      does	
  not	
  create	
  results	
  
Leading	
  Results	
  Core	
  MarkeGng	
  Mantra	
  

 •  Don't	
  talk	
  about	
  the	
  products	
  you	
  sell;	
  talk	
  
    about	
  the	
  problems	
  you	
  solve.	
  	
  	
  
 •  Then	
  talk	
  about	
  the	
  remarkably	
  different	
  way	
  
    that	
  I	
  will	
  experience	
  working	
  with	
  you	
  as	
  you	
  
    solve	
  those	
  problems.	
  	
  
 •  Be	
  sure	
  you	
  tell	
  me	
  what	
  I	
  get;	
  NOT	
  what	
  you	
  
    do.	
  	
  Because	
  I	
  don't	
  have	
  Gme	
  to	
  figure	
  out	
  if	
  
    what	
  I	
  need	
  is	
  what	
  you	
  do.	
  	
  
DefiniGon	
  of	
  MarkeGng	
  




Know	
     Like	
     Trust	
     TRY	
     Buy	
     Repeat	
   Refer	
  
The
realities
   of marketing
      today
Listen over
   say
Insight over
  Information
Proof over
   promise
Publish over
   prospect
Farm over
   hunt
MarkeGng	
  is	
  a	
  System	
  
       1.    	
  Strategy	
  before	
  tacGcs	
  
       2.    	
  Fill	
  your	
  markeGng	
  hourglass	
  
       3.    	
  Publish	
  educaGonal	
  content	
  
       4.    	
  Create	
  a	
  total	
  web	
  presence	
  	
  
       5.    	
  Use	
  a	
  lead	
  generaGon	
  trio	
  
       6.    	
  Make	
  selling	
  a	
  system	
  too	
  
       7.    	
  Live	
  by	
  the	
  calendar	
  
	
  
Today’s	
  Speaker	
  –	
  Michelle	
  Horn	
  

 •  MarkeGng	
  Evangelist	
  
 •  CRM	
  -­‐	
  Consultant,	
  Power	
  User	
  and	
  Trainer	
  
 •  Background	
  
     u  3x	
  Business	
  Owner	
  
     u  Sales	
  

     u  ConsulGng	
  

     u  Training	
  

     u  Website	
  Design	
  
MarkeGng	
  is	
  a	
  System	
  
       1.    	
  Strategy	
  before	
  tacGcs	
  
       2.    	
  Fill	
  your	
  markeGng	
  hourglass	
  
       3.    	
  Publish	
  educaGonal	
  content	
  
       4.    	
  Create	
  a	
  total	
  web	
  presence	
  	
  
       5.    	
  Use	
  a	
  lead	
  generaGon	
  trio	
  
       6.    	
  Make	
  selling	
  a	
  system	
  too	
  
       7.    	
  Live	
  by	
  the	
  calendar	
  
	
  
1:	
  Its	
  not	
  me,	
  its	
  you..	
  

  •  Make	
  it	
  about	
  them,	
  not	
  you	
  –	
  
     your	
  front	
  page	
  beXer	
  clearly	
  
     state	
  what	
  someone	
  gets	
  from	
  
     working	
  with	
  you	
  
  •  Let	
  them	
  know	
  in	
  3	
  seconds	
  or	
  
     less…	
  
  	
  
2.	
  NavigaGon	
  easy	
  enough	
  for	
  3rd	
  graders	
  

  •  Don’t	
  make	
  them	
  
     work	
  for	
  it.	
  
3.	
  Who	
  reads	
  blogs	
  anyway?	
  

  •  Make	
  it	
  relevant	
  and	
  Gmely	
  –	
  Add	
  a	
  blog	
  and	
  
     write	
  
  •  Blog	
  your	
  Keywords,	
  3x	
  per	
  post	
  per	
  750	
  
     words	
  (more	
  or	
  less)	
  	
  
4.	
  Entertain	
  me	
  &	
  Don’t	
  make	
  me	
  read	
  

  •  Make	
  it	
  watchable	
  –	
  add	
  video	
  and	
  all	
  the	
  relevant	
  
     tags	
  so	
  that	
  the	
  video	
  not	
  only	
  sells	
  for	
  you,	
  but	
  
     helps	
  you	
  get	
  found	
  
  •  Visually	
  pleasing	
  
  	
  
5.	
  Add	
  Calls	
  To	
  AcGon	
  

  •  Tell	
  them	
  what	
  you	
  want	
  them	
  to	
  do	
  
  •  Track	
  leads	
  
6.	
  A-­‐Yup,	
  I’m	
  from	
  around	
  here…	
  

  •  Make	
  it	
  local	
  –	
  address	
  on	
  every	
  page,	
  city/state	
  
     listed	
  under	
  every	
  customer	
  tesGmonial,	
  	
  
  •  If	
  you	
  can,	
  specific	
  pages	
  for	
  city/towns	
  you	
  do	
  a	
  lot	
  
     of	
  business	
  in	
  or	
  want	
  to	
  do	
  more	
  from.	
  
7.	
  You	
  can	
  trust	
  me	
  

  •  Make	
  it	
  more	
  credible	
  -­‐	
  	
  add	
  tesGmonials	
  and	
  
     client	
  quotes	
  through	
  out	
  –	
  see	
  previous	
  for	
  
     having	
  it	
  help	
  with	
  geo	
  
8.	
  Don’t	
  be	
  a	
  social	
  misfit	
  

  •  Make	
  it	
  social	
  –	
  if	
  you	
  are	
  using	
  twiXer,	
  FB	
  or	
  
     LI,	
  have	
  logical	
  integraGon	
  points	
  	
  
9:	
  Incoming…..	
  

 •  Have	
  your	
  college/university	
  link	
  to	
  your	
  website.	
  Or	
  
    your	
  Son's/Daughter's..	
  	
  And	
  your	
  spouse's	
  
 •  Guest	
  Blog	
  for	
  Links	
  
 •  Donate	
  service	
  to	
  NPO	
  for	
  links	
  
 •  SCORE	
  for	
  links	
  
 	
  
10.	
  Don’t	
  make	
  me	
  use	
  a	
  dicGonary	
  

  •  Make	
  the	
  whole	
  site	
  readable	
  by	
  your	
  ideal	
  
     customer	
  
  •  Make	
  it	
  specific.	
  	
  Each	
  page	
  has	
  1	
  and	
  only	
  1	
  
     topic.	
  
11.	
  Show	
  me	
  your	
  face!	
  

  •  Make	
  it	
  personal	
  –	
  get	
  pictures	
  of	
  your	
  people	
  
       in	
  the	
  staff	
  pages	
  
  	
  
12.	
  Don’t	
  play	
  Hide	
  &	
  Seek	
  

  •  Along	
  with	
  the	
  address	
  on	
  every	
  page,	
  you	
  
     need	
  a	
  phone	
  number	
  
  •  Make	
  sure	
  that	
  on	
  every	
  page	
  they	
  have	
  a	
  
     way	
  to	
  email	
  you	
  and	
  a	
  way	
  to	
  get	
  on	
  your	
  
     mailing	
  list	
  
  •  Your	
  contact	
  page	
  needs	
  a	
  map	
  and	
  
     direcGons	
  
Bonus	
  1.	
  Add	
  an	
  asset	
  

  •  eBook	
  
  •  White	
  paper	
  
  •  Case	
  study	
  
Bonus	
  2.	
  Squeeze	
  Pages	
  for	
  AdverGsing	
  

 •  Only	
  one	
  thing	
  
    to	
  do	
  
 •  No	
  navigaGon	
  
Bonus	
  3.	
  Help	
  Google	
  Help	
  You	
  

  •  Make	
  it	
  findable	
  
  •  Pages	
  Gtled	
  appropriately	
  (Café	
  XYZ,	
  Café	
  XYZ	
  
     Catering	
  Menu,	
  Café	
  XYZ	
  Take-­‐out	
  Menu)	
  
  •  This	
  also	
  applies	
  to	
  the	
  “local”	
  aspect	
  (Boston,	
  MA	
  
     Sage	
  CRM	
  consultant	
  and	
  trainer)	
  
Bonus	
  4.	
  Leverage	
  Technology	
  
Result	
  
       Ultimately, an effective website will
       help with the Know, Like and Trust
       So you can focus on Try and Buy!

                                         Offer	
  #1	
  
                                             	
  
  Know	
     Like	
     Trust	
  
                                      Complete	
  the	
  
                                    evaluaGon,	
  get	
  the	
  
                                          slides	
  
Offer	
  #2	
  
  •  MarkeGng	
  and	
  Business	
  
     Development	
  Audit	
  
      u   You	
  complete	
  our	
  quesGonnaire	
  
      u  We	
  spend	
  45	
  minutes	
  with	
  you	
  to	
  

           review	
  it	
  
      	
  

            For	
  the	
  free	
  45	
  minute	
  business	
  
     þ     assessment	
  in	
  the	
  presenta3on	
  evalua3on	
  
                                                               	
  
            	
  
We help small businesses stop wasting money on marketing


                    Ques=ons	
  &	
  Answers
                                           	
  
                Contact Us
                             	
  
Web: www.leadingresults.com
                             	
  
Email: mhorn@leadingresults.com
Phone: 626-795-6584
Twitter: @themichellehorn




“Strategy without tactics is the slowest route to victory. Tactics without strategy is
the noise before defeat.” – Sun Tzu

12 ways to improve your website now final

  • 1.
    12+  Ways  to  Improve  Your     Website  -­‐  NOW  
  • 2.
    12+  Ways  to  Improve  Your   Website  -­‐  NOW   Dan  Kraus  &  Michelle  Horn   Leading  Results  
  • 3.
    Leading  Results  Overview   •  MarkeGng  services  firm  –  coaching  and  consulGng     u  1:1  Coaching,  Group  Coaching   u  FracGonal  VP  of  MarkeGng   u  Social  Media  Coaching  and  Learning   u  Referral  MarkeGng  Coaching  and  Classes   •  Authorized  Duct  Tape  MarkeGng  coaches   •  Offices  in  Los  Angeles,  Boston,  Philadelphia  and  CharloXe   •  Clients  throughout  North  America   •  We  help  our  clients  stop  wasGng  money  on  markeGng  that   does  not  create  results  
  • 4.
    Leading  Results  Core  MarkeGng  Mantra   •  Don't  talk  about  the  products  you  sell;  talk   about  the  problems  you  solve.       •  Then  talk  about  the  remarkably  different  way   that  I  will  experience  working  with  you  as  you   solve  those  problems.     •  Be  sure  you  tell  me  what  I  get;  NOT  what  you   do.    Because  I  don't  have  Gme  to  figure  out  if   what  I  need  is  what  you  do.    
  • 5.
    DefiniGon  of  MarkeGng   Know   Like   Trust   TRY   Buy   Repeat   Refer  
  • 6.
    The realities of marketing today
  • 7.
  • 8.
    Insight over Information
  • 9.
    Proof over promise
  • 10.
    Publish over prospect
  • 11.
  • 12.
    MarkeGng  is  a  System   1.   Strategy  before  tacGcs   2.   Fill  your  markeGng  hourglass   3.   Publish  educaGonal  content   4.   Create  a  total  web  presence     5.   Use  a  lead  generaGon  trio   6.   Make  selling  a  system  too   7.   Live  by  the  calendar    
  • 13.
    Today’s  Speaker  –  Michelle  Horn   •  MarkeGng  Evangelist   •  CRM  -­‐  Consultant,  Power  User  and  Trainer   •  Background   u  3x  Business  Owner   u  Sales   u  ConsulGng   u  Training   u  Website  Design  
  • 14.
    MarkeGng  is  a  System   1.   Strategy  before  tacGcs   2.   Fill  your  markeGng  hourglass   3.   Publish  educaGonal  content   4.   Create  a  total  web  presence     5.   Use  a  lead  generaGon  trio   6.   Make  selling  a  system  too   7.   Live  by  the  calendar    
  • 15.
    1:  Its  not  me,  its  you..   •  Make  it  about  them,  not  you  –   your  front  page  beXer  clearly   state  what  someone  gets  from   working  with  you   •  Let  them  know  in  3  seconds  or   less…    
  • 16.
    2.  NavigaGon  easy  enough  for  3rd  graders   •  Don’t  make  them   work  for  it.  
  • 17.
    3.  Who  reads  blogs  anyway?   •  Make  it  relevant  and  Gmely  –  Add  a  blog  and   write   •  Blog  your  Keywords,  3x  per  post  per  750   words  (more  or  less)    
  • 18.
    4.  Entertain  me  &  Don’t  make  me  read   •  Make  it  watchable  –  add  video  and  all  the  relevant   tags  so  that  the  video  not  only  sells  for  you,  but   helps  you  get  found   •  Visually  pleasing    
  • 19.
    5.  Add  Calls  To  AcGon   •  Tell  them  what  you  want  them  to  do   •  Track  leads  
  • 20.
    6.  A-­‐Yup,  I’m  from  around  here…   •  Make  it  local  –  address  on  every  page,  city/state   listed  under  every  customer  tesGmonial,     •  If  you  can,  specific  pages  for  city/towns  you  do  a  lot   of  business  in  or  want  to  do  more  from.  
  • 21.
    7.  You  can  trust  me   •  Make  it  more  credible  -­‐    add  tesGmonials  and   client  quotes  through  out  –  see  previous  for   having  it  help  with  geo  
  • 22.
    8.  Don’t  be  a  social  misfit   •  Make  it  social  –  if  you  are  using  twiXer,  FB  or   LI,  have  logical  integraGon  points    
  • 23.
    9:  Incoming…..   •  Have  your  college/university  link  to  your  website.  Or   your  Son's/Daughter's..    And  your  spouse's   •  Guest  Blog  for  Links   •  Donate  service  to  NPO  for  links   •  SCORE  for  links    
  • 24.
    10.  Don’t  make  me  use  a  dicGonary   •  Make  the  whole  site  readable  by  your  ideal   customer   •  Make  it  specific.    Each  page  has  1  and  only  1   topic.  
  • 25.
    11.  Show  me  your  face!   •  Make  it  personal  –  get  pictures  of  your  people   in  the  staff  pages    
  • 26.
    12.  Don’t  play  Hide  &  Seek   •  Along  with  the  address  on  every  page,  you   need  a  phone  number   •  Make  sure  that  on  every  page  they  have  a   way  to  email  you  and  a  way  to  get  on  your   mailing  list   •  Your  contact  page  needs  a  map  and   direcGons  
  • 27.
    Bonus  1.  Add  an  asset   •  eBook   •  White  paper   •  Case  study  
  • 28.
    Bonus  2.  Squeeze  Pages  for  AdverGsing   •  Only  one  thing   to  do   •  No  navigaGon  
  • 29.
    Bonus  3.  Help  Google  Help  You   •  Make  it  findable   •  Pages  Gtled  appropriately  (Café  XYZ,  Café  XYZ   Catering  Menu,  Café  XYZ  Take-­‐out  Menu)   •  This  also  applies  to  the  “local”  aspect  (Boston,  MA   Sage  CRM  consultant  and  trainer)  
  • 30.
    Bonus  4.  Leverage  Technology  
  • 31.
    Result   Ultimately, an effective website will help with the Know, Like and Trust So you can focus on Try and Buy! Offer  #1     Know   Like   Trust   Complete  the   evaluaGon,  get  the   slides  
  • 32.
    Offer  #2   •  MarkeGng  and  Business   Development  Audit   u  You  complete  our  quesGonnaire   u  We  spend  45  minutes  with  you  to   review  it     For  the  free  45  minute  business   þ assessment  in  the  presenta3on  evalua3on      
  • 33.
    We help smallbusinesses stop wasting money on marketing Ques=ons  &  Answers   Contact Us   Web: www.leadingresults.com   Email: mhorn@leadingresults.com Phone: 626-795-6584 Twitter: @themichellehorn “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” – Sun Tzu