The document discusses the importance and process of communication, emphasizing that it involves the exchange of information through symbols and messages. It outlines key components such as the sender, message, encoding, channel, decoding, receiver, and feedback, while also identifying barriers to effective communication. Good communication fosters teamwork, builds strong relationships, and enhances productivity within organizations.

1. CHAPTER
ONE
Communication Skills
Ms. Shital S. Patil
Shital S. Patil

2. CONTENTS
• Introduction
• Importance of Communication
• Communication Process
• Barriers to Communication
• Causes of Barriers
• Perspectives in Communication
Shital S. Patil

3. Introduction
• Greek Word Communi-cate means to Share.
• It is concern with the ways we make others to
know or to understand our feelings, opinions,
informations etc.
• All living beings communicate and it is an
innate gift of god by which living beings exists,
survive and grow in particular information.
Shital S. Patil

4. Definitions
• It is defined as the exchange of information,
ideas and knowledge between sender and
receiver through accepted code of symbols.
Shital S. Patil

5. Definitions
• Communication is a social interaction
through symbols and messages.
Shital S. Patil

6. Definitions
• Communication is the transfer of information
and understanding from one person to
another person.
Shital S. Patil

7. Definitions
• Communication is the act of conveying
intended meanings from one entity or group
to another through the use of mutually
understood signs and rules.
Shital S. Patil

8. Main Points of Communication
• Communication is the transmission of signals
from one person to another person.
• It involves use of symbols which are directed
toward some goals.
• Communication involves perception of
commonly understood symbolic stimuli of
language.
• Communication may bring about change in a
person or in an organization if used for a specific
purpose.
Shital S. Patil

9. Importance of Communication
• It helps in team work which in turn increases
productivity, integrity and responsibility.
Shital S. Patil

10. Importance of Communication
• It reduces unnecessary competition and helps
employees to work together harmoniously.
Shital S. Patil

11. Importance of Communication
• It produces a healthy work environment and
employees do their duties with a positive
attitude.
Shital S. Patil

12. Importance of Communication
• It builds strong relationships.
• Trust and loyalty are the key factors which are
boosted by communication.
Shital S. Patil

13. Importance of Communication
• Open channels of communication can lead to
new ideas and innovation.
Shital S. Patil

14. Importance of Communication
• It brings people together, Closer to each
other.
Shital S. Patil

15. Importance of Communication
• It helps to understand people and removes
misunderstandings and creates clarity of
thoughts and expression.
Shital S. Patil

16. Communication Process
• Communication is a complex process and it
occurs within a common frame of reference
called communication environment.
• The origin of a message starts at different
levels of our consciousness and sender
becomes the agents who transmit it to
receiver.
Shital S. Patil

17. Communication Process
• The observation of the
result of
communication is
called feedback.
• Communication does
not end with only
transmission of
message but also
depends upon
understandings of
feeling by the receiver.
Shital S. Patil

18. Communication Process
• The process of communication is affected by
the background, experiences, objectives and
aspirations that both the sender and receiver
have in common.
• Communication is two way process.
Shital S. Patil

19. Components of Communication Process
Source
Message
Encoding
Channel
Decoding
Receiver
Feedback
Context Shital S. Patil

20. Communication Process
Source/ Sender
Most important element of communication process.
During communication the background, attitude and mood of
sender are very important
Sender must be responsible enough while sending message
The source is living or non living thing attempting to share
information
A sender encode information
Select channel by which do send message
Transmits the information through channel to one or more
receivers
Shital S. Patil

21. Communication Process
Message
Message is equally important as the source.
Message is the information that the sender wants to send.
Actually it is an idea , sometimes data or statement issued
by sender
It is in the form of word, symbols, gesture etc.
Nowadays it may be electronic signals or icons over
computer.
Message may be verbal or Non Verbal
Shital S. Patil

22. Communication Process
Encoding
•Convert information in the
form if codes
•Codes is the system of
symbol, sign or letters used
to represent secret
meaning.
•It helps sender to give
shape to message, idea, or
information.
Shital S. Patil

23. Communication Process
Channel
•It is a medium through which
sender transmits its message.
•Different technologies like
telephone, fax, computer.
•Channel selection id depends
upon the sender mood and
receiver expectations.
•To communicate data from
one location to another.
•Two types:
1. Wire/ Cable
2. Satellite
Shital S. Patil

24. Communication Process
Decoding
•After proper channel selection message enters in to decoding
stage.
•Decoding is done by the receiver.
•Decoding is a skill which includes careful reading and listening
of message for better understanding.
•Decoder interpreting message according to his mentality and
experience.
Shital S. Patil

25. Communication Process
Receiver
•The person to whom message is intended is called receiver.
•For effective communication there must be good relation between
sender and receiver.
•Receiver decodes message encoded by sender.
•The receiver is the listener, reader or an observer to whom message
is directed.
•There are high chances of miscommunication due to his opinion
Shital S. Patil

26. Communication Process
Feedback
• On sending message, receiver decodes the message and
then sender waits for response.
• Sometime the sender does not receive a response and
starts checking what went wrong. This examination and
evaluation is called Feedback.
• Feedback helps sender to understand how effective is a
message.
Shital S. Patil

27. Communication Process
• Feedback helps in
– Collection of information
– Measures the
effectiveness of
communication.
– Improves labor-
management relationship
– Measure effectiveness of
media
– Helps in taking proper
decision and in solving
problem
– Helps in coordination of
various departments
Shital S. Patil

28. Communication Process
Context
•Context is defined as the
circumstances surrounding a message.
•Circumstances includes the setting,
value positions of the people and
appropriateness of a message.
•The sender has to consider speaking
style and various norms.
•Contexts is of various types
–Physical context
–Temporal context
–Social-psychological context.
Shital S. Patil

29. Communication Process
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30. Communication Barriers
• Barriers are obstacles in a work place that
prevents effective exchange of ideas and
thoughts.
Shital S. Patil

31. Types of Communication Barriers
Psychological Barriers
Physical Barriers
Shital S. Patil

32. 1. Psychological barriers
• It is the influence of psychological state of
sender and receiver which creates problem in
effective communication.
Psychological Barriers
Lack of
attention
Poor
retention
Emotions
Premature
evaluation
Closed mind
and filtering
Distrust and
defensiveness
Shital S. Patil

33. 2. Physical barriers
• Physical barriers includes the
environmental and natural
condition which act as a barriers
in communication in sending
message from sender to
receiver.
Physical Barriers
Noise Space
Shital S. Patil