This document summarizes a study that examined the effectiveness of implementing an ISO 9001:2008 quality management system (QMS) in a research and development establishment. The study analyzed the impact of the QMS implementation on key performance indicators such as project performance, instrument management, human resources, user communication, and management performance. The results showed significant improvements across all the performance indicators after implementing the QMS. For example, project planning time increased by 20% while overrun time decreased. User satisfaction also increased substantially based on feedback received. The findings suggest that a QMS based on ISO 9001 can help enhance the effectiveness and performance of an R&D organization.
Preparation of QMS Manual and its Implementation - A Case StudyDr. Amarjeet Singh
ISO standards of 9000 family assist in designing
and implementing quality management system in an
organization. QMS increases the efficiency and
effectiveness of organization's ability to meet customer,
statutory and regulatory requirements applicable to the
product and the organizations own requirements. It also
helps in systematic planning, organizing, monitoring and
verifying of the process thus reducing needless capital,
increasing productivity, ensuring quality in process &
product.
In this thesis a quality management system
manual and the necessary formats are prepared for a
company which is not ISO certified, taking them a step
closer to certification process. The manual is prepared as
per the requirement of ISO 9001.2008 standard and the
company’s scope. ISO 9001.2008 and ISO 9000.2005
standards were referred for the preparation of the manual,
where ISO 9000 states the fundamentals and vocabulary of
QMS and ISO 9001 states the requirements in quality
management system. ISO 9001 is the only certifying
standard in ISO 9000 family. These standard guides the
organization in implementing, maintaining, monitoring,
improving QMS to meet the customer, statutory &
regulatory requirements. Via visiting the organization,
understanding the organizations scope of work, process
and procedures adopted in the firm, collecting the required
documents & data and integrating these process,
procedures and formats a Quality manual is prepared. By
implementing the manual, adopting the procedures and
documenting the process and progress the performance of
the organization can be improved. If interested the
organization can go ahead with certification process after
fully implementing ISO process.
Total Quality Management (TQM) uses customer feedback to continually improve products and processes. The International Organization for Standardization (ISO) provides quality management standards. Companies must pass internal and external audits to become ISO certified. Implementing TQM and ISO can improve organizational effectiveness through a focus on customer needs and internal process improvements. However, companies may face challenges with time, costs, and changing organizational culture to fully adopt these approaches.
An organization can benefit from establishing an effective quality management system (QMS) to ensure customer requirements are consistently met. A QMS coordinates activities to continually improve performance by defining processes that produce quality products and services. Implementing a QMS involves designing, building, controlling, deploying, measuring, reviewing, and improving the system. Certification of a QMS by an independent third party can provide assurance to customers and improve an organization's competitiveness.
Quality Management System in Operations of Companies: A Case Study of North B...inventionjournals
The study was exploratory in nature and was conducted on the companies with ISO 9001 standard certification, situated at different parts of North Bengal (northern part of West Bengal, India). The study is aimed to assess ISO 9001 Quality Management System's (QMS) awareness level, types of companies opting it, causes for seeking certification, understanding the roles and responsibilities of the management of the companies, certifying bodies, consultants, employees of the companies, customers requirements, recognize difficulties, challenges and issues in implementation, advantages received and future prospects. The study illustrates that ISO 9001 Quality Management System is helpful in enhancing organizational performance. The companies experience benefits after its implementation. It helps in improvement of customer needs, satisfaction and demands, better documentation and improvement in the efficiency of the quality system. The study further shows that the effective implementation of QMS is facing difficulties due to some barriers like no serious involvement of top management in the process, lack of participant’s positive perception and lack of skilled personnel. It also appears from the study that significance of QMS is diminishing slowly due to its paperobsessed practice.
All the information have the reference of
DAP, Overview of the ISO 9001:2015 QMS, Module 1: Introduction, iso-9001-2015-mod1_intro_to_qms.pdf, date retrieved: September 21, 2019
The document outlines the key changes between ISO 9001:2008 and ISO 9001:2015. Some of the major changes include abolishing the requirement for a quality manual, placing more emphasis on leadership and risk-based thinking, and adopting a new high level structure that is common across management system standards. The revisions aim to make the standard more focused on performance and less prescriptive.
The document provides an overview of notable changes between ISO 9001:2008 and ISO 9001:2015. Some of the key changes discussed include:
1) Increased focus on leadership, risk-based thinking, and achieving planned results.
2) Common structure and terminology across all ISO management system standards, including identical clause sequences.
3) Emphasis on understanding organizational context and the needs of interested parties.
4) Flexible requirements for documented information and use of risk-based thinking throughout the standard.
5) Explicit requirements for monitoring and measuring resources, competence, awareness and communication.
The revision aims to make the standard more focused on performance, applicable to a variety of organization types,
The document discusses quality management systems and practices. It provides background on the history and pioneers of quality management, including Frederick Taylor, Philip Crosby, Joseph Juran, and W. Edwards Deming. It describes the purpose and significance of quality management systems and procedures. It also provides an overview of the International Organization for Standardization (ISO) quality management standards, including ISO 9000, ISO 9001, and ISO 14000.
Preparation of QMS Manual and its Implementation - A Case StudyDr. Amarjeet Singh
ISO standards of 9000 family assist in designing
and implementing quality management system in an
organization. QMS increases the efficiency and
effectiveness of organization's ability to meet customer,
statutory and regulatory requirements applicable to the
product and the organizations own requirements. It also
helps in systematic planning, organizing, monitoring and
verifying of the process thus reducing needless capital,
increasing productivity, ensuring quality in process &
product.
In this thesis a quality management system
manual and the necessary formats are prepared for a
company which is not ISO certified, taking them a step
closer to certification process. The manual is prepared as
per the requirement of ISO 9001.2008 standard and the
company’s scope. ISO 9001.2008 and ISO 9000.2005
standards were referred for the preparation of the manual,
where ISO 9000 states the fundamentals and vocabulary of
QMS and ISO 9001 states the requirements in quality
management system. ISO 9001 is the only certifying
standard in ISO 9000 family. These standard guides the
organization in implementing, maintaining, monitoring,
improving QMS to meet the customer, statutory &
regulatory requirements. Via visiting the organization,
understanding the organizations scope of work, process
and procedures adopted in the firm, collecting the required
documents & data and integrating these process,
procedures and formats a Quality manual is prepared. By
implementing the manual, adopting the procedures and
documenting the process and progress the performance of
the organization can be improved. If interested the
organization can go ahead with certification process after
fully implementing ISO process.
Total Quality Management (TQM) uses customer feedback to continually improve products and processes. The International Organization for Standardization (ISO) provides quality management standards. Companies must pass internal and external audits to become ISO certified. Implementing TQM and ISO can improve organizational effectiveness through a focus on customer needs and internal process improvements. However, companies may face challenges with time, costs, and changing organizational culture to fully adopt these approaches.
An organization can benefit from establishing an effective quality management system (QMS) to ensure customer requirements are consistently met. A QMS coordinates activities to continually improve performance by defining processes that produce quality products and services. Implementing a QMS involves designing, building, controlling, deploying, measuring, reviewing, and improving the system. Certification of a QMS by an independent third party can provide assurance to customers and improve an organization's competitiveness.
Quality Management System in Operations of Companies: A Case Study of North B...inventionjournals
The study was exploratory in nature and was conducted on the companies with ISO 9001 standard certification, situated at different parts of North Bengal (northern part of West Bengal, India). The study is aimed to assess ISO 9001 Quality Management System's (QMS) awareness level, types of companies opting it, causes for seeking certification, understanding the roles and responsibilities of the management of the companies, certifying bodies, consultants, employees of the companies, customers requirements, recognize difficulties, challenges and issues in implementation, advantages received and future prospects. The study illustrates that ISO 9001 Quality Management System is helpful in enhancing organizational performance. The companies experience benefits after its implementation. It helps in improvement of customer needs, satisfaction and demands, better documentation and improvement in the efficiency of the quality system. The study further shows that the effective implementation of QMS is facing difficulties due to some barriers like no serious involvement of top management in the process, lack of participant’s positive perception and lack of skilled personnel. It also appears from the study that significance of QMS is diminishing slowly due to its paperobsessed practice.
All the information have the reference of
DAP, Overview of the ISO 9001:2015 QMS, Module 1: Introduction, iso-9001-2015-mod1_intro_to_qms.pdf, date retrieved: September 21, 2019
The document outlines the key changes between ISO 9001:2008 and ISO 9001:2015. Some of the major changes include abolishing the requirement for a quality manual, placing more emphasis on leadership and risk-based thinking, and adopting a new high level structure that is common across management system standards. The revisions aim to make the standard more focused on performance and less prescriptive.
The document provides an overview of notable changes between ISO 9001:2008 and ISO 9001:2015. Some of the key changes discussed include:
1) Increased focus on leadership, risk-based thinking, and achieving planned results.
2) Common structure and terminology across all ISO management system standards, including identical clause sequences.
3) Emphasis on understanding organizational context and the needs of interested parties.
4) Flexible requirements for documented information and use of risk-based thinking throughout the standard.
5) Explicit requirements for monitoring and measuring resources, competence, awareness and communication.
The revision aims to make the standard more focused on performance, applicable to a variety of organization types,
The document discusses quality management systems and practices. It provides background on the history and pioneers of quality management, including Frederick Taylor, Philip Crosby, Joseph Juran, and W. Edwards Deming. It describes the purpose and significance of quality management systems and procedures. It also provides an overview of the International Organization for Standardization (ISO) quality management standards, including ISO 9000, ISO 9001, and ISO 14000.
This document provides an overview of ISO 9001:2008 requirements for quality management systems. It defines key terms related to QMS such as quality, quality policy, quality control, quality assurance, documents, records, processes, procedures, audits, conformity and non-conformity. It also describes the eight principles of QMS, the PDCA cycle for continual improvement, and lists procedures for an example organization's QMS. The document aims to introduce readers to the basic concepts and requirements of the ISO 9001:2008 standard.
The document provides an overview of ISO 9001 and its evolution over time. It summarizes the key requirements of ISO 9001:2008, including developing, documenting, implementing and maintaining a quality management system. It outlines requirements for management responsibility, resource management, product realization, measurement and customer satisfaction.
The document discusses ISO 9001, a quality management standard. It describes ISO 9001's requirements and benefits, including improved customer satisfaction, staff motivation, and continual improvement. A quality management system based on ISO 9001 provides a framework for organizations to monitor and improve performance. Certification involves an external audit to verify an organization's quality management system meets ISO 9001's requirements.
ISO 9000 AND TOTAL QUALITY MANAGEMENT: THE RELATIONSHIPDian Hermawan
The document provides an introduction to quality management systems and ISO 9000. It discusses that ISO 9000 establishes requirements for quality management systems to ensure customer satisfaction and continual improvement. It outlines the key principles of a quality management system such as customer focus, leadership, process approach and continual improvement. Organizations can get certified through independent audits to assure customers that their quality management system meets the ISO 9000 requirements. The summary is:
1. ISO 9000 establishes requirements for quality management systems and certification ensures systems meet requirements.
2. Quality management systems are based on principles like customer focus, leadership and continual improvement.
3. Organizations can get certified through independent audits to assure customers of meeting ISO 9000 standards
The most valuable Helpful PDF file that extremely can boost your ability to understand well the New version of QMS in accordance to ISO 9001:2015 as well as ease the documentation transition process toward ISO 9001:2015
The document discusses quality management and production management. It defines quality management as having four main components: quality planning, quality control, quality assurance, and quality improvement. It also discusses eight principles of quality management according to the ISO standard. Additionally, it outlines various quality improvement methods and standards, as well as discussing operations management and production management.
This document discusses a study comparing the management systems of ISO 9001 certified and non-certified units within the Indian Defence Research & Development Organization. The study surveyed 500 employees across 18 ISO-certified and 7 non-certified units. It assessed perceptions of eight quality management principles - referred to as "facilitators" - including customer focus, leadership, and continual improvement. The study found significant differences in perceptions of all eight facilitators between ISO-certified and non-certified units, with certified units generally having stronger agreement. Perceptions were generally similar across different employee ranks within each group.
The document provides an overview of key changes between the ISO 9001:2008 and ISO 9001:2015 standards and suggestions for addressing these changes. Some of the major changes discussed include a shift to a process-based approach, consideration of interested parties and risks, and expanded leadership responsibilities. The presentation recommends implementing process mapping, collecting stakeholder needs and expectations, conducting risk assessments, and clarifying roles and responsibilities to meet the new standard requirements. It also provides guidance on specific clauses and how different roles within an organization should view the standard. The intent is to help organizations understand and address the new provisions in ISO 9001:2015.
The document provides information about ISO and ISO standards. It discusses:
- ISO is an independent international organization that develops voluntary standards to ensure products/services are safe and of good quality.
- ISO 9001 provides requirements for a quality management system to ensure customer satisfaction. ISO 14001 provides requirements for an environmental management system.
- Certification to the standards by an independent body verifies an organization's management system meets the standard's requirements but certification is not required to implement the standards.
This document discusses Total Quality Management (TQM). It provides an overview of TQM principles and history, including contributions from quality gurus like Deming, Juran, and Crosby. It also describes the evolution of quality standards like ISO 9000 and how a quality management system can be implemented based on a process approach across an organization.
This document outlines the requirements for an ISO 9001:2000 quality management system. It discusses key aspects such as scope, documentation requirements, management responsibility, resource management, and product realization. The summary focuses on providing a high-level overview of the content and structure rather than detailed requirements.
The document establishes requirements for a quality management system including developing, documenting, implementing, maintaining and continually improving the system. It addresses topics like leadership and commitment from top management, customer focus, quality policy and objectives, planning, responsibilities and resources. Product realization is also covered, from planning to meeting customer requirements and monitoring processes.
This document summarizes a quality documentation system for a GMP bioprocessing facility. The system is divided into 5 folders: Facility, Equipment, Production, Quality Control, and Quality Assurance. Each folder contains standard operating procedures, data record forms, and other documents pertaining to that area. The aim of the documentation system is to efficiently organize operations and ensure compliance with GMP guidelines.
This document is the quality management system manual for XYZ. It describes the quality management system which complies with ISO 9001:2008. The manual includes sections on scope, exclusions, documentation requirements, management responsibility, and other quality system processes. It provides the table of contents and outlines the organization and control of the quality management system documents.
Effectiveness of iso 90012008 certification on service deliveryAlexander Decker
This document discusses a study on the effectiveness of ISO 9001:2008 certification on service delivery in public universities in Kenya. It begins with an abstract that summarizes the study's objectives to assess how ISO certification affects adaptability to changing market needs, teaching facilities improvement, curricular development, and streamlining of processes and their influence on universities' service delivery.
The introduction provides background on the growth of universities in Kenya and discusses previous research on the benefits of ISO certification. It describes the study's objectives and conceptual framework analyzing the relationship between ISO certification and service delivery.
The literature review discusses theories relevant to curriculum development, teaching facilities improvement, adapting to changing markets, and streamlining processes. The methodology section describes the study
Bringing new perspectives on the approaches, methodologies, tools and technologies, which organizations can use to bring about improvements in their operations. The perspective isolates the issues and finds solutions, and is a catalyst for specific changes to technologies, processes, job roles or organization structures. With this systemic approach and improvements in QMS, an organization makes a difference to the customer and provides a lasting effect.
Main points covered:
• How organizations can use new perspectives to bring about improvements
• In which ways this systemic approach makes a difference
• How perspectives isolate issues and find solutions
Presenter:
This webinar was presented by PECB Certified Trainer and Managing Director of MMCAFRICA Mr. George Ogoti.
Link of the recorded session published on YouTube: https://youtu.be/vQ2GKefNSRQ
The document discusses challenges that multi-site organizations face in connecting corporate policies and manuals to location-specific documents. It proposes using a Manual Reference Matrix to systematically reference site-specific supporting documents from the corporate quality manual. The Manual Reference Matrix lists each location and links to their individual matrix. This allows the corporate manual to maintain common requirements while accommodating differences in scope, exclusions or documents between locations. It also discusses controlling the matrix template to ensure consistency across locations.
The document provides an overview of ISO 9001:2008, including its 8 quality management principles and the requirements of the standard. It discusses the benefits organizations can achieve by implementing the standard such as increased customer satisfaction, continual improvement processes, better integration and management of interrelated business functions, and gaining international recognition. The standard is designed to be applied generically in any organization to enhance performance and customer satisfaction.
Influence of corporate values in formulating strategies for business advantageIAEME Publication
This document summarizes an article from the International Journal of Management discussing the influence of corporate values on strategy formulation for business advantage. It discusses how corporate values shape an organization's vision, mission, and strategies. Values influence strategies for sustainability, credibility, differentiation, and focus. Strategy formulation considers external and internal factors, and values help finalize strategies by ensuring they align with the organization's values and culture. Finalized strategies that strictly adhere to corporate values are more likely to achieve long-term success and credibility for the organization.
Measuring work attitudes of individuals among indian academiaIAEME Publication
This document summarizes a research article that examines the relationship between work attitudes, emotional intelligence, organizational commitment, and organizational role stress among academia in India. It provides background on these concepts and reviews related literature before describing a study that collected data through questionnaires to analyze patterns between these factors for individuals in higher education. The study found interesting relationships between work-life balance and these measures of work attitudes.
Effect of relay location on two way df and af relay in lte-a cellular networksIAEME Publication
This document discusses the effect of relay location on two-way amplify-and-forward (AF) and decode-and-forward (DF) relaying in LTE-A cellular networks. It proposes and analyzes two scenarios - a single AF relay and a multi-hop DF relay network. The paper derives the optimum relay positions that provide the maximum achievable rate for each scenario. The numerical results show that the optimum location for an AF relay is at 0.72 of the cell coverage radius, while a DF relay achieves the maximum bit rate at 0.52 of the cell coverage radius.
Effect of varying contrast ratio and brightness nonuniformity over human atte...IAEME Publication
The document summarizes a study on the effects of varying head-up display (HUD) contrast ratio, brightness, and brightness non-uniformity on human attention and tunneling in aviation. The study found that HUD brightness non-uniformity causes a tunneling effect, forcing pilots to pay attention to either the HUD symbology or the outside view rather than maintaining balanced attention. Higher levels of non-uniformity led to worse performance in observing both HUD and outside events simultaneously. The results indicate that variations in HUD brightness across the display can significantly distract pilots and affect their ability to monitor information both on the HUD and outside environment.
This document provides an overview of ISO 9001:2008 requirements for quality management systems. It defines key terms related to QMS such as quality, quality policy, quality control, quality assurance, documents, records, processes, procedures, audits, conformity and non-conformity. It also describes the eight principles of QMS, the PDCA cycle for continual improvement, and lists procedures for an example organization's QMS. The document aims to introduce readers to the basic concepts and requirements of the ISO 9001:2008 standard.
The document provides an overview of ISO 9001 and its evolution over time. It summarizes the key requirements of ISO 9001:2008, including developing, documenting, implementing and maintaining a quality management system. It outlines requirements for management responsibility, resource management, product realization, measurement and customer satisfaction.
The document discusses ISO 9001, a quality management standard. It describes ISO 9001's requirements and benefits, including improved customer satisfaction, staff motivation, and continual improvement. A quality management system based on ISO 9001 provides a framework for organizations to monitor and improve performance. Certification involves an external audit to verify an organization's quality management system meets ISO 9001's requirements.
ISO 9000 AND TOTAL QUALITY MANAGEMENT: THE RELATIONSHIPDian Hermawan
The document provides an introduction to quality management systems and ISO 9000. It discusses that ISO 9000 establishes requirements for quality management systems to ensure customer satisfaction and continual improvement. It outlines the key principles of a quality management system such as customer focus, leadership, process approach and continual improvement. Organizations can get certified through independent audits to assure customers that their quality management system meets the ISO 9000 requirements. The summary is:
1. ISO 9000 establishes requirements for quality management systems and certification ensures systems meet requirements.
2. Quality management systems are based on principles like customer focus, leadership and continual improvement.
3. Organizations can get certified through independent audits to assure customers of meeting ISO 9000 standards
The most valuable Helpful PDF file that extremely can boost your ability to understand well the New version of QMS in accordance to ISO 9001:2015 as well as ease the documentation transition process toward ISO 9001:2015
The document discusses quality management and production management. It defines quality management as having four main components: quality planning, quality control, quality assurance, and quality improvement. It also discusses eight principles of quality management according to the ISO standard. Additionally, it outlines various quality improvement methods and standards, as well as discussing operations management and production management.
This document discusses a study comparing the management systems of ISO 9001 certified and non-certified units within the Indian Defence Research & Development Organization. The study surveyed 500 employees across 18 ISO-certified and 7 non-certified units. It assessed perceptions of eight quality management principles - referred to as "facilitators" - including customer focus, leadership, and continual improvement. The study found significant differences in perceptions of all eight facilitators between ISO-certified and non-certified units, with certified units generally having stronger agreement. Perceptions were generally similar across different employee ranks within each group.
The document provides an overview of key changes between the ISO 9001:2008 and ISO 9001:2015 standards and suggestions for addressing these changes. Some of the major changes discussed include a shift to a process-based approach, consideration of interested parties and risks, and expanded leadership responsibilities. The presentation recommends implementing process mapping, collecting stakeholder needs and expectations, conducting risk assessments, and clarifying roles and responsibilities to meet the new standard requirements. It also provides guidance on specific clauses and how different roles within an organization should view the standard. The intent is to help organizations understand and address the new provisions in ISO 9001:2015.
The document provides information about ISO and ISO standards. It discusses:
- ISO is an independent international organization that develops voluntary standards to ensure products/services are safe and of good quality.
- ISO 9001 provides requirements for a quality management system to ensure customer satisfaction. ISO 14001 provides requirements for an environmental management system.
- Certification to the standards by an independent body verifies an organization's management system meets the standard's requirements but certification is not required to implement the standards.
This document discusses Total Quality Management (TQM). It provides an overview of TQM principles and history, including contributions from quality gurus like Deming, Juran, and Crosby. It also describes the evolution of quality standards like ISO 9000 and how a quality management system can be implemented based on a process approach across an organization.
This document outlines the requirements for an ISO 9001:2000 quality management system. It discusses key aspects such as scope, documentation requirements, management responsibility, resource management, and product realization. The summary focuses on providing a high-level overview of the content and structure rather than detailed requirements.
The document establishes requirements for a quality management system including developing, documenting, implementing, maintaining and continually improving the system. It addresses topics like leadership and commitment from top management, customer focus, quality policy and objectives, planning, responsibilities and resources. Product realization is also covered, from planning to meeting customer requirements and monitoring processes.
This document summarizes a quality documentation system for a GMP bioprocessing facility. The system is divided into 5 folders: Facility, Equipment, Production, Quality Control, and Quality Assurance. Each folder contains standard operating procedures, data record forms, and other documents pertaining to that area. The aim of the documentation system is to efficiently organize operations and ensure compliance with GMP guidelines.
This document is the quality management system manual for XYZ. It describes the quality management system which complies with ISO 9001:2008. The manual includes sections on scope, exclusions, documentation requirements, management responsibility, and other quality system processes. It provides the table of contents and outlines the organization and control of the quality management system documents.
Effectiveness of iso 90012008 certification on service deliveryAlexander Decker
This document discusses a study on the effectiveness of ISO 9001:2008 certification on service delivery in public universities in Kenya. It begins with an abstract that summarizes the study's objectives to assess how ISO certification affects adaptability to changing market needs, teaching facilities improvement, curricular development, and streamlining of processes and their influence on universities' service delivery.
The introduction provides background on the growth of universities in Kenya and discusses previous research on the benefits of ISO certification. It describes the study's objectives and conceptual framework analyzing the relationship between ISO certification and service delivery.
The literature review discusses theories relevant to curriculum development, teaching facilities improvement, adapting to changing markets, and streamlining processes. The methodology section describes the study
Bringing new perspectives on the approaches, methodologies, tools and technologies, which organizations can use to bring about improvements in their operations. The perspective isolates the issues and finds solutions, and is a catalyst for specific changes to technologies, processes, job roles or organization structures. With this systemic approach and improvements in QMS, an organization makes a difference to the customer and provides a lasting effect.
Main points covered:
• How organizations can use new perspectives to bring about improvements
• In which ways this systemic approach makes a difference
• How perspectives isolate issues and find solutions
Presenter:
This webinar was presented by PECB Certified Trainer and Managing Director of MMCAFRICA Mr. George Ogoti.
Link of the recorded session published on YouTube: https://youtu.be/vQ2GKefNSRQ
The document discusses challenges that multi-site organizations face in connecting corporate policies and manuals to location-specific documents. It proposes using a Manual Reference Matrix to systematically reference site-specific supporting documents from the corporate quality manual. The Manual Reference Matrix lists each location and links to their individual matrix. This allows the corporate manual to maintain common requirements while accommodating differences in scope, exclusions or documents between locations. It also discusses controlling the matrix template to ensure consistency across locations.
The document provides an overview of ISO 9001:2008, including its 8 quality management principles and the requirements of the standard. It discusses the benefits organizations can achieve by implementing the standard such as increased customer satisfaction, continual improvement processes, better integration and management of interrelated business functions, and gaining international recognition. The standard is designed to be applied generically in any organization to enhance performance and customer satisfaction.
Influence of corporate values in formulating strategies for business advantageIAEME Publication
This document summarizes an article from the International Journal of Management discussing the influence of corporate values on strategy formulation for business advantage. It discusses how corporate values shape an organization's vision, mission, and strategies. Values influence strategies for sustainability, credibility, differentiation, and focus. Strategy formulation considers external and internal factors, and values help finalize strategies by ensuring they align with the organization's values and culture. Finalized strategies that strictly adhere to corporate values are more likely to achieve long-term success and credibility for the organization.
Measuring work attitudes of individuals among indian academiaIAEME Publication
This document summarizes a research article that examines the relationship between work attitudes, emotional intelligence, organizational commitment, and organizational role stress among academia in India. It provides background on these concepts and reviews related literature before describing a study that collected data through questionnaires to analyze patterns between these factors for individuals in higher education. The study found interesting relationships between work-life balance and these measures of work attitudes.
Effect of relay location on two way df and af relay in lte-a cellular networksIAEME Publication
This document discusses the effect of relay location on two-way amplify-and-forward (AF) and decode-and-forward (DF) relaying in LTE-A cellular networks. It proposes and analyzes two scenarios - a single AF relay and a multi-hop DF relay network. The paper derives the optimum relay positions that provide the maximum achievable rate for each scenario. The numerical results show that the optimum location for an AF relay is at 0.72 of the cell coverage radius, while a DF relay achieves the maximum bit rate at 0.52 of the cell coverage radius.
Effect of varying contrast ratio and brightness nonuniformity over human atte...IAEME Publication
The document summarizes a study on the effects of varying head-up display (HUD) contrast ratio, brightness, and brightness non-uniformity on human attention and tunneling in aviation. The study found that HUD brightness non-uniformity causes a tunneling effect, forcing pilots to pay attention to either the HUD symbology or the outside view rather than maintaining balanced attention. Higher levels of non-uniformity led to worse performance in observing both HUD and outside events simultaneously. The results indicate that variations in HUD brightness across the display can significantly distract pilots and affect their ability to monitor information both on the HUD and outside environment.
Comparative performance analysis of segmentation techniquesIAEME Publication
This document compares the performance of several image segmentation techniques: global thresholding, adaptive thresholding, region growing, and level set segmentation. It applies these techniques to medical and synthetic images corrupted with noise and evaluates the segmentation results using binary classification metrics like sensitivity, specificity, accuracy, and precision. The results show that level set segmentation best preserves object boundaries, adaptive thresholding captures most image details, and global thresholding has the highest success rate at extracting regions of interest. Overall, the study aims to determine the optimal segmentation method for medical images from CT scans.
Claytronics the building block of new virtual worldIAEME Publication
This document discusses claytronics, which is a concept that combines nanoscale robotics and computer science to create individual nanometre-scale computers called catoms that can interact to form 3D objects. Catoms are envisioned as self-contained units that can move and adhere to form shapes under software control. The document outlines challenges in designing catoms that can move and connect in 3 dimensions without moving parts. It also discusses software languages like MELD and LDP being developed to program large ensembles of catoms. Potential applications mentioned include new modes of communication that allow physically interacting with remote objects.
Design and development of low profile, dual band microstrip antenna with enha...IAEME Publication
This document describes the design and development of dual band microstrip antennas with enhanced bandwidth, gain, frequency ratio, and reduced cross polarization. It presents four antenna designs: a conventional rectangular microstrip antenna (CRMA), dual stub rectangular microstrip antenna (DSRMA), dual stub slot loaded rectangular microstrip antenna (DSSRMA), and triple stub slot loaded rectangular microstrip antenna (TSSRMA). Experimental results show that the TSSRMA design achieves a 21.13% upper operating bandwidth, 1.43 frequency ratio, 12.13 dB gain, and -20 dB cross polarization, demonstrating enhancements over the other designs without affecting broadside radiation characteristics.
Improving the performance of k nearest neighbor algorithm for the classificat...IAEME Publication
The document discusses improving the performance of the k-nearest neighbor (kNN) algorithm for classifying diabetes datasets with missing values. It first provides background on diabetes and challenges with missing data. It then describes various data preprocessing techniques used to handle missing values, including mean imputation. The document outlines the kNN classification algorithm and metrics like accuracy and error rate to evaluate performance. It applies these techniques to the Pima Indian diabetes dataset and finds that imputing missing values along with suitable preprocessing like normalization increases classification accuracy compared to ignoring missing values or imputation alone.
Secure hash based distributed framework for utpc based cloud authorizationIAEME Publication
This document summarizes a research paper that proposes a secure distributed framework for cloud authorization using unit transaction permission coins (UTPCs). The framework uses hash functions like SHA and MD5 to generate unique UTPCs on Android smartphones based on device identifiers. These UTPCs are used for user authentication to access cloud services. The framework aims to provide lightweight and compatible security for real-time cloud applications. It discusses security challenges with cloud computing and sensor networks, and proposes generating UTPCs through a nested hashing process as a security token for cloud user authorization.
Working capital management profitability an empirical analysisIAEME Publication
This document summarizes a study examining the relationship between working capital management and profitability among Indian manufacturing firms. The study uses financial data from 1,198 manufacturing firms over a 5-year period. Correlation analysis found negative relationships between measures of working capital management (debtor's days, inventory days, creditor's days, cash conversion cycle) and firm profitability. Regression analysis will further examine these relationships to determine how adjusting elements of working capital management could impact profitability. The results aim to provide Indian manufacturers insights on variables that influence their profits.
O documento descreve as operações e apuração de saldos contábeis da primeira loja de sapatos. (1) Foram realizadas vendas de sapatos que geraram receita de R$80.000 e custaram R$40.000; (2) Foram pagas despesas de R$36.000; (3) O balanço patrimonial apurou lucro de R$4.000 que foi transferido para a conta de lucros acumulados.
Los animales se clasifican en tres tipos según su alimentación, reproducción y presencia de esqueleto. Según su alimentación están los carnívoros, herbívoros y omnívoros. Según su reproducción están los ovíparos y vivíparos. Y según su esqueleto están los vertebrados como aves, mamíferos, peces, anfibios y reptiles, e invertebrados como arañas, caracoles y mariposas.
Ofertas uberaba supermercados julho 2013Bruno Vieira
Anúncio de ofertas de um supermercado com produtos de mercearia, carnes, bebidas e itens de limpeza a preços promocionais. O anúncio também divulga um sorteio de um churrasco de sabado e informa os contatos do supermercado.
Este documento habla sobre la importancia de la visibilidad y diseminación abierta del conocimiento a través de recursos educativos abiertos (REA). El objetivo es que estudiantes, profesores y el público en general puedan encontrar información sobre temas científicos de programación a través de sitios como congresos, talleres, repositorios temáticos, foros y páginas web. Se recomienda usar estas plataformas y recursos de software libre como blogs, redes sociales y encuestas digitales para maximizar la visibilidad
Este documento presenta una estrategia de búsqueda de recursos educativos abiertos para la asignatura de estadística 1. La estrategia propone 1) identificar la necesidad de información para docentes y alumnos, 2) aplicar las 4R's de reutilización, revisión, remezcla y redistribución de los recursos, 3) identificar fuentes de información como portales académicos y sitios de videos, y 4) evaluar los recursos encontrados. El objetivo es complementar los materiales de la asignatura con contenidos de
Este documento resume las diferentes fases del proceso petrolero, incluyendo exploración, declaración de productividad, montaje, desarrollo, producción y fin del contrato. En cada fase, se describen los impactos socioambientales como migraciones, deterioro del suelo y desplazamiento poblacional, así como los impactos económicos como empleo temporal, aumento del precio del suelo e inflación. El documento concluye que limitar la discusión de la política petrolera a garantizar la inversión extranjera reduce la función social del capital a proteger la
1) O documento apresenta noções básicas de contabilidade, incluindo sua definição, objetivo, campo de aplicação e técnicas.
2) É abordado o conceito de patrimônio, distinguindo entre bens, direitos e obrigações.
3) São explicados conceitos importantes como rédito, regime de caixa e competência, exercício social e gestão.
Este documento explica lo que es un Año Santo Jacobeo, que ocurre cuando el 25 de julio cae en domingo en un ciclo de 6-5-6-11 años. Para ganar el jubileo durante este año, los católicos deben visitar la Catedral de Santiago, rezar oraciones como el Credo y el Padre Nuestro, y recibir los sacramentos de la penitencia y la comunión.
Study on the Impact of ISO Certification on the Quality Culture of Constructi...IRJET Journal
This document discusses a study on the impact of ISO 9001 certification on quality culture in construction companies. The study aims to compare quality of construction between ISO and non-ISO certified companies. Questionnaires were used to collect data on factors like management commitment, customer satisfaction, materials usage, etc. from both certified and non-certified companies. Statistical analysis using SPSS found significant differences between the two groups for most factors. The results suggest ISO certification may help improve quality performance in the construction industry.
Critical success factors of Total Quality Management implementation in Indian...IRJET Journal
This document discusses a study on the critical success factors of implementing Total Quality Management (TQM) in the Indian iron and steel industries. The study aims to investigate TQM practices in steel production and determine their impact on performance. A questionnaire will be distributed to quality management and engineering professionals to collect their opinions on the overall impact of Quality Management System implementation on various business performance factors. The literature review reveals that while some studies found TQM implementation improved efficiency, productivity and performance, other research found inconsistent or conflicting results. The objective is to explore the relationship between quality management practices and organizational performance in manufacturing by developing a framework of critical success factors.
QUALITY MANAGEMENT SYSTEM IN R&D: A CRITICAL LITERATURE REVIEWIAEME Publication
This document discusses quality management systems in research and development organizations. It first reviews literature on implementing quality principles in R&D environments. The literature focuses on how to implement these systems but does little to analyze their effectiveness. Common quality practices discussed include top management commitment, workforce involvement, training, process-based approaches, teamwork, measurement, and client focus. The document then discusses the need for performance measurement in R&D organizations and proposes using a balanced scorecard approach. This would measure performance from customer, internal process, innovation/learning, and financial perspectives aligned with the organization's goals and strategy. Finally, challenges in defining R&D outputs and measuring performance are addressed.
The document summarizes a research article from the International Journal of Mechanical Engineering and Technology. The article reviews quality management systems in research and development organizations. It finds that existing research primarily focuses on implementing quality principles in R&D, with little analysis of effectiveness. The article then proposes using a balanced scorecard approach to measure R&D performance across financial, customer, internal process, and innovation perspectives aligned with organizational goals. This would help evaluate quality efforts and identify areas for future research on quality management in R&D organizations.
Business Excellence: A Comparative Study of Various Models, Criteria’s and Aw...IRJET Journal
This document summarizes and compares various models of business excellence, including criteria, frameworks, and certification bodies. It discusses Deming's Prize, the Baldrige Criteria for Performance Excellence, and the Tata Business Excellence Model. It distinguishes between these models based on factors like primary focus, purpose, types of organizations, and scoring approaches. The document also differentiates between operational excellence, process excellence, and business excellence. Finally, it provides examples of organizations that have won awards for business excellence.
Connie FarrisProject Performance and Quality Assurance(M.docxmargaretr5
This document discusses quality management strategies for Medical Needs, a company opening locations in Memphis and Nashville to provide medical devices. It outlines a quality management plan involving quality planning, improvement, control, and assurance. Quality dimensions and criteria are identified to measure performance, features, reliability, conformity, durability, serviceability, aesthetics, and perception. The costs of quality include costs of non-conformance from fixing issues and costs of conformance from preventing issues. Lean and ISO quality management techniques will be implemented to ensure quality standards and continual improvement.
IRJET- Total Quality Management and Organizational PerformanceIRJET Journal
This document discusses the relationship between Total Quality Management (TQM) practices and organizational performance. It first defines TQM as a continuous process of improving quality, reducing defects, and satisfying customer demands. It then outlines key elements of TQM like focusing on customers, employee involvement, and using a strategic, systematic approach. The document also discusses how organizational performance encompasses actual outputs compared to intended goals. Finally, it concludes that implementing TQM initiatives like quality processes can enhance customer satisfaction and product/service quality, thereby improving organizational performance.
‘Six Sigma Technique’ A Journey Through its Implementationijtsrd
The manufacturing industries all over the world are facing tough challenges for growth, development and sustainability in today’s competitive environment. They have to achieve apex position by adapting with the global competitive environment by delivering goods and services at low cost, prime quality and better price to increase wealth and consumer satisfaction. Cost Management ensures profit, growth and sustainability of the business with implementation of Continuous Improvement Technique like Six Sigma. This leads to optimize Business performance. The method drives for customer satisfaction, low variation, reduction in waste and cycle time resulting into a competitive advantage over other industries which did not implement it. The main objective of this paper ‘Six Sigma Technique A Journey Through Its Implementation’ is to conceptualize the effectiveness of Six Sigma Technique through the journey of its implementation. Aditi Sunilkumar Ghosalkar "‘Six Sigma Technique’: A Journey Through its Implementation" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64546.pdf Paper Url: https://www.ijtsrd.com/other-scientific-research-area/other/64546/‘six-sigma-technique’-a-journey-through-its-implementation/aditi-sunilkumar-ghosalkar
The document provides frequently asked questions about changes in ISO 9001:2015, the revised international standard for quality management systems. It notes that the standard was updated to better address modern business needs and expectations, and to harmonize its structure with other ISO management standards. Key changes include adopting a common high-level structure, greater emphasis on risk-based thinking and organizational context, more flexible documentation requirements, and improved applicability for service organizations. The questions and answers provide details on these and other changes between ISO 9001:2008 and ISO 9001:2015.
This document summarizes a study establishing a Production Operations Manual for Asia Ceramics Corporation to implement a Quality Management System. The manual aims to standardize ceramic production processes to meet customer specifications and ensure quality. Surveys and meetings were used to establish standardized procedures and work instructions in the manual. An evaluation of the manual found a favorable response. Problem identification tools like Ishikawa diagrams and Pareto analysis were used to construct the study based on Deming's quality management cycle.
This document provides an overview and implementation guide for ISO 9001:2015, the world's most popular quality management standard. It discusses the benefits of ISO 9001 certification, including improved products/services, customer satisfaction, and competitive advantage. The guide outlines each clause of ISO 9001:2015, explaining its purpose and key requirements. These include establishing the organizational context, leadership involvement, risk-based planning, resource management, operational controls, performance evaluation, and management reviews. Adopting ISO 9001 provides a framework for businesses to effectively manage operations, ensure resilience, and achieve long-term success.
Relationship between ISO 9001 Certification and the Number of NonConformities...Dr. Amarjeet Singh
The quest for International Standard Organization
(ISO) 9001 certification as an international quality tool has
been embraced for process improvement and positive
perception by customers. With ISO 9001 certification, an
institution is anticipated to offer exemplary goods or services
that meet client prerequisites, needs and expectations thus
enhance organizational performance. As evident in previous
studies, despite ISO 9001 certification, cases on wastages,
missing student marks and time wastage were indicators of
non-conformance. There was no clear evidence of past studies
on the relationship between ISO 9001 certification and
organizational performance with special interest on number of
non-conformities identified during systems audit being a
component of organizational performance. The purpose of the
study was therefore to establish the relationship between ISO
9001 certification and the number of non-conformities
identified during system audits in selected public Universities
in Kenya. Explanatory research design was used in the study.
The research targeted a population of 433 respondents from
which a sample size of 205 respondents was selected using
purposive and simple random sampling designs. A
questionnaire was used to collect data. To answer the
objectives of the study, simple linear regression analysis was
performed. From the model, (R2 = .600) shows that ISO 9001
certification account for 60% variation in number of nonconformities identified during system audits. There was a
positive significant relationship between ISO 9001 certification
and number of non-conformities identified during system
audits (β=0.611 and p <0.05). Therefore, a unit increase in ISO
9001 certification led to reduced number of non-conformities
identified during system audits. The ISO 9001 certification had
a significant influence on the number of non-conformities
identified during system audits. For every adoption of the ISO
9001 certification in public universities the number of nonconformities identified during system audits reduced. The
study concludes that ISO 9001 certification had a significant
positive influence on the number of non-conformities
identified during system audits. Thus, for every adoption of
the ISO 9001 certification in public universities the number of
non-conformities identified reduced. The study recommends
that there is need for management of public universities
through the department of quality management to address the
non-conformities raised during system audits, need for
university management to raise awareness on the importance
of standardization and conformity assessment and to entrench
the culture of quality in the Kenyan society by promoting
practical usage of standards and development of quality
related curricula in public universities.
This document provides an overview and implementation guide for ISO 9001:2015. It discusses the benefits of ISO 9001 certification, including improved business performance, customer satisfaction, and competitive advantage. It outlines the key requirements of the ISO 9001:2015 standard and provides tips for a successful implementation and certification process. The guide also describes additional support services available from BSI to help organizations achieve and maintain ISO 9001 certification.
IRJET- A Study on Emerging Trends in Performance Appraisal IN 21st ERAIRJET Journal
This document summarizes a study on emerging trends in performance appraisal in the 21st century. It discusses how performance appraisal methods have evolved over time from more subjective rating scales to newer approaches like 360-degree feedback. The study analyzes trends seen in organizations like increased focus on employee development, use of team-based evaluations, and obtaining feedback from external stakeholders. It suggests performance reviews should emphasize skill development over regular assessments. The conclusion is that considering emerging effective appraisal systems can help link job performance to standards and dimensions to be rated, supporting career growth and work performance.
ISO 9000 AND TOTAL QUALITY MANAGEMENT: THE RELATIONSHIPDian Hermawan
The document provides an introduction to quality management systems and ISO 9000. It discusses that ISO 9000 establishes requirements for quality management systems to ensure customer satisfaction and continual improvement. It outlines the key principles of a quality management system such as customer focus, leadership, process approach and continual improvement. Organizations must document procedures and conduct internal and external audits to obtain and maintain ISO 9000 certification. Overall, ISO 9000 can help organizations improve operations but should not be pursued for purely marketing purposes.
Originally Began With The British And Their RequirementKimberly Haynes
The document discusses ISO 9000 quality management system standards and their eight underlying principles. It provides examples of how Ford Motor Company improved quality through initiatives like Total Quality Management (TQM), QS 9000, and Six Sigma. Ford ranked last in customer satisfaction but redefined its approach to focus on consumers. It implemented Six Sigma throughout the company to identify root causes of issues by examining interactions between all components. The goals were to reduce costs and defects while improving customer satisfaction and processes. It provides an example of how manufacturers like Riordan could follow Ford's practices for quality improvement before the introduction of formal ISO quality systems.
This document provides an overview of ISO 9001 and ISO 14001 quality management systems. It discusses the basics of quality management, the components of a quality management system including senior management commitment, communication, and monitoring systems. The benefits are meeting customer requirements to gain business and ensuring regulatory compliance. It outlines the basic steps to implement a quality management system - design, build, deploy, control, measure, review, and improve. Risks can include increased short-term costs and staff dissatisfaction with changes.
Effect of TQM Practices on Financial Performance through Innovation Performan...IRJET Journal
1) The document examines the direct and indirect effects of total quality management (TQM) practices on financial and innovation performance in Indian manufacturing companies.
2) It identifies 13 key TQM practices based on a literature review, including leadership commitment, customer focus, supplier quality management, and continuous improvement.
3) The study measures organizational performance through financial performance and innovation performance indicators. A conceptual research framework is proposed to analyze the relationships between TQM practices and these two performance measures.
The document discusses various process improvement techniques. It begins by defining key terms like quality, total quality management, processes, and process models. It then discusses assessing process quality and a model for process analysis. The main part of the document outlines different process improvement techniques, including popular Lean tools like 5S, value stream mapping and Kaizen as well as Six Sigma tools like DMAIC and DMADV. It emphasizes that these tools can help identify inefficiencies, eliminate waste, reduce costs and lead times, and improve process and product quality.
Similar to The effect of implementation of iso 9001 2008 qms organizational performance (20)
Submission Deadline: 30th September 2022
Acceptance Notification: Within Three Days’ time period
Online Publication: Within 24 Hrs. time Period
Expected Date of Dispatch of Printed Journal: 5th October 2022
MODELING AND ANALYSIS OF SURFACE ROUGHNESS AND WHITE LATER THICKNESS IN WIRE-...IAEME Publication
White layer thickness (WLT) formed and surface roughness in wire electric discharge turning (WEDT) of tungsten carbide composite has been made to model through response surface methodology (RSM). A Taguchi’s standard Design of experiments involving five input variables with three levels has been employed to establish a mathematical model between input parameters and responses. Percentage of cobalt content, spindle speed, Pulse on-time, wire feed and pulse off-time were changed during the experimental tests based on the Taguchi’s orthogonal array L27 (3^13). Analysis of variance (ANOVA) revealed that the mathematical models obtained can adequately describe performance within the parameters of the factors considered. There was a good agreement between the experimental and predicted values in this study.
A STUDY ON THE REASONS FOR TRANSGENDER TO BECOME ENTREPRENEURSIAEME Publication
The study explores the reasons for a transgender to become entrepreneurs. In this study transgender entrepreneur was taken as independent variable and reasons to become as dependent variable. Data were collected through a structured questionnaire containing a five point Likert Scale. The study examined the data of 30 transgender entrepreneurs in Salem Municipal Corporation of Tamil Nadu State, India. Simple Random sampling technique was used. Garrett Ranking Technique (Percentile Position, Mean Scores) was used as the analysis for the present study to identify the top 13 stimulus factors for establishment of trans entrepreneurial venture. Economic advancement of a nation is governed upon the upshot of a resolute entrepreneurial doings. The conception of entrepreneurship has stretched and materialized to the socially deflated uncharted sections of transgender community. Presently transgenders have smashed their stereotypes and are making recent headlines of achievements in various fields of our Indian society. The trans-community is gradually being observed in a new light and has been trying to achieve prospective growth in entrepreneurship. The findings of the research revealed that the optimistic changes are taking place to change affirmative societal outlook of the transgender for entrepreneurial ventureship. It also laid emphasis on other transgenders to renovate their traditional living. The paper also highlights that legislators, supervisory body should endorse an impartial canons and reforms in Tamil Nadu Transgender Welfare Board Association.
BROAD UNEXPOSED SKILLS OF TRANSGENDER ENTREPRENEURSIAEME Publication
Since ages gender difference is always a debatable theme whether caused by nature, evolution or environment. The birth of a transgender is dreadful not only for the child but also for their parents. The pain of living in the wrong physique and treated as second class victimized citizen is outrageous and fully harboured with vicious baseless negative scruples. For so long, social exclusion had perpetuated inequality and deprivation experiencing ingrained malign stigma and besieged victims of crime or violence across their life spans. They are pushed into the murky way of life with a source of eternal disgust, bereft sexual potency and perennial fear. Although they are highly visible but very little is known about them. The common public needs to comprehend the ravaged arrogance on these insensitive souls and assist in integrating them into the mainstream by offering equal opportunity, treat with humanity and respect their dignity. Entrepreneurship in the current age is endorsing the gender fairness movement. Unstable careers and economic inadequacy had inclined one of the gender variant people called Transgender to become entrepreneurs. These tiny budding entrepreneurs resulted in economic transition by means of employment, free from the clutches of stereotype jobs, raised standard of living and handful of financial empowerment. Besides all these inhibitions, they were able to witness a platform for skill set development that ignited them to enter into entrepreneurial domain. This paper epitomizes skill sets involved in trans-entrepreneurs of Thoothukudi Municipal Corporation of Tamil Nadu State and is a groundbreaking determination to sightsee various skills incorporated and the impact on entrepreneurship.
DETERMINANTS AFFECTING THE USER'S INTENTION TO USE MOBILE BANKING APPLICATIONSIAEME Publication
The banking and financial services industries are experiencing increased technology penetration. Among them, the banking industry has made technological advancements to better serve the general populace. The economy focused on transforming the banking sector's system into a cashless, paperless, and faceless one. The researcher wants to evaluate the user's intention for utilising a mobile banking application. The study also examines the variables affecting the user's behaviour intention when selecting specific applications for financial transactions. The researcher employed a well-structured questionnaire and a descriptive study methodology to gather the respondents' primary data utilising the snowball sampling technique. The study includes variables like performance expectations, effort expectations, social impact, enabling circumstances, and perceived risk. Each of the aforementioned variables has a major impact on how users utilise mobile banking applications. The outcome will assist the service provider in comprehending the user's history with mobile banking applications.
ANALYSE THE USER PREDILECTION ON GPAY AND PHONEPE FOR DIGITAL TRANSACTIONSIAEME Publication
Technology upgradation in banking sector took the economy to view that payment mode towards online transactions using mobile applications. This system enabled connectivity between banks, Merchant and user in a convenient mode. there are various applications used for online transactions such as Google pay, Paytm, freecharge, mobikiwi, oxygen, phonepe and so on and it also includes mobile banking applications. The study aimed at evaluating the predilection of the user in adopting digital transaction. The study is descriptive in nature. The researcher used random sample techniques to collect the data. The findings reveal that mobile applications differ with the quality of service rendered by Gpay and Phonepe. The researcher suggest the Phonepe application should focus on implementing the application should be user friendly interface and Gpay on motivating the users to feel the importance of request for money and modes of payments in the application.
VOICE BASED ATM FOR VISUALLY IMPAIRED USING ARDUINOIAEME Publication
The prototype of a voice-based ATM for visually impaired using Arduino is to help people who are blind. This uses RFID cards which contain users fingerprint encrypted on it and interacts with the users through voice commands. ATM operates when sensor detects the presence of one person in the cabin. After scanning the RFID card, it will ask to select the mode like –normal or blind. User can select the respective mode through voice input, if blind mode is selected the balance check or cash withdraw can be done through voice input. Normal mode procedure is same as the existing ATM.
IMPACT OF EMOTIONAL INTELLIGENCE ON HUMAN RESOURCE MANAGEMENT PRACTICES AMONG...IAEME Publication
There is increasing acceptability of emotional intelligence as a major factor in personality assessment and effective human resource management. Emotional intelligence as the ability to build capacity, empathize, co-operate, motivate and develop others cannot be divorced from both effective performance and human resource management systems. The human person is crucial in defining organizational leadership and fortunes in terms of challenges and opportunities and walking across both multinational and bilateral relationships. The growing complexity of the business world requires a great deal of self-confidence, integrity, communication, conflict and diversity management to keep the global enterprise within the paths of productivity and sustainability. Using the exploratory research design and 255 participants the result of this original study indicates strong positive correlation between emotional intelligence and effective human resource management. The paper offers suggestions on further studies between emotional intelligence and human capital development and recommends for conflict management as an integral part of effective human resource management.
VISUALISING AGING PARENTS & THEIR CLOSE CARERS LIFE JOURNEY IN AGING ECONOMYIAEME Publication
Our life journey, in general, is closely defined by the way we understand the meaning of why we coexist and deal with its challenges. As we develop the "inspiration economy", we could say that nearly all of the challenges we have faced are opportunities that help us to discover the rest of our journey. In this note paper, we explore how being faced with the opportunity of being a close carer for an aging parent with dementia brought intangible discoveries that changed our insight of the meaning of the rest of our life journey.
A STUDY ON THE IMPACT OF ORGANIZATIONAL CULTURE ON THE EFFECTIVENESS OF PERFO...IAEME Publication
The main objective of this study is to analyze the impact of aspects of Organizational Culture on the Effectiveness of the Performance Management System (PMS) in the Health Care Organization at Thanjavur. Organizational Culture and PMS play a crucial role in present-day organizations in achieving their objectives. PMS needs employees’ cooperation to achieve its intended objectives. Employees' cooperation depends upon the organization’s culture. The present study uses exploratory research to examine the relationship between the Organization's culture and the Effectiveness of the Performance Management System. The study uses a Structured Questionnaire to collect the primary data. For this study, Thirty-six non-clinical employees were selected from twelve randomly selected Health Care organizations at Thanjavur. Thirty-two fully completed questionnaires were received.
Living in 21st century in itself reminds all of us the necessity of police and its administration. As more and more we are entering into the modern society and culture, the more we require the services of the so called ‘Khaki Worthy’ men i.e., the police personnel. Whether we talk of Indian police or the other nation’s police, they all have the same recognition as they have in India. But as already mentioned, their services and requirements are different after the like 26th November, 2008 incidents, where they without saving their own lives has sacrificed themselves without any hitch and without caring about their respective family members and wards. In other words, they are like our heroes and mentors who can guide us from the darkness of fear, militancy, corruption and other dark sides of life and so on. Now the question arises, if Gandhi would have been alive today, what would have been his reaction/opinion to the police and its functioning? Would he have some thing different in his mind now what he had been in his mind before the partition or would he be going to start some Satyagraha in the form of some improvement in the functioning of the police administration? Really these questions or rather night mares can come to any one’s mind, when there is too much confusion is prevailing in our minds, when there is too much corruption in the society and when the polices working is also in the questioning because of one or the other case throughout the India. It is matter of great concern that we have to thing over our administration and our practical approach because the police personals are also like us, they are part and parcel of our society and among one of us, so why we all are pin pointing towards them.
A STUDY ON TALENT MANAGEMENT AND ITS IMPACT ON EMPLOYEE RETENTION IN SELECTED...IAEME Publication
The goal of this study was to see how talent management affected employee retention in the selected IT organizations in Chennai. The fundamental issue was the difficulty to attract, hire, and retain talented personnel who perform well and the gap between supply and demand of talent acquisition and retaining them within the firms. The study's main goals were to determine the impact of talent management on employee retention in IT companies in Chennai, investigate talent management strategies that IT companies could use to improve talent acquisition, performance management, career planning and formulate retention strategies that the IT firms could use. The respondents were given a structured close-ended questionnaire with the 5 Point Likert Scale as part of the study's quantitative research design. The target population consisted of 289 IT professionals. The questionnaires were distributed and collected by the researcher directly. The Statistical Package for Social Sciences (SPSS) was used to collect and analyse the questionnaire responses. Hypotheses that were formulated for the various areas of the study were tested using a variety of statistical tests. The key findings of the study suggested that talent management had an impact on employee retention. The studies also found that there is a clear link between the implementation of talent management and retention measures. Management should provide enough training and development for employees, clarify job responsibilities, provide adequate remuneration packages, and recognise employees for exceptional performance.
ATTRITION IN THE IT INDUSTRY DURING COVID-19 PANDEMIC: LINKING EMOTIONAL INTE...IAEME Publication
Globally, Millions of dollars were spent by the organizations for employing skilled Information Technology (IT) professionals. It is costly to replace unskilled employees with IT professionals possessing technical skills and competencies that aid in interconnecting the business processes. The organization’s employment tactics were forced to alter by globalization along with technological innovations as they consistently diminish to remain lean, outsource to concentrate on core competencies along with restructuring/reallocate personnel to gather efficiency. As other jobs, organizations or professions have become reasonably more appropriate in a shifting employment landscape, the above alterations trigger both involuntary as well as voluntary turnover. The employee view on jobs is also afflicted by the COVID-19 pandemic along with the employee-driven labour market. So, having effective strategies is necessary to tackle the withdrawal rate of employees. By associating Emotional Intelligence (EI) along with Talent Management (TM) in the IT industry, the rise in attrition rate was analyzed in this study. Only 303 respondents were collected out of 350 participants to whom questionnaires were distributed. From the employees of IT organizations located in Bangalore (India), the data were congregated. A simple random sampling methodology was employed to congregate data as of the respondents. Generating the hypothesis along with testing is eventuated. The effect of EI and TM along with regression analysis between TM and EI was analyzed. The outcomes indicated that employee and Organizational Performance (OP) were elevated by effective EI along with TM.
INFLUENCE OF TALENT MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE A STUD...IAEME Publication
By implementing talent management strategy, organizations would have the option to retain their skilled professionals while additionally working on their overall performance. It is the course of appropriately utilizing the ideal individuals, setting them up for future top positions, exploring and dealing with their performance, and holding them back from leaving the organization. It is employee performance that determines the success of every organization. The firm quickly obtains an upper hand over its rivals in the event that its employees having particular skills that cannot be duplicated by the competitors. Thus, firms are centred on creating successful talent management practices and processes to deal with the unique human resources. Firms are additionally endeavouring to keep their top/key staff since on the off chance that they leave; the whole store of information leaves the firm's hands. The study's objective was to determine the impact of talent management on organizational performance among the selected IT organizations in Chennai. The study recommends that talent management limitedly affects performance. On the off chance that this talent is appropriately management and implemented properly, organizations might benefit as much as possible from their maintained assets to support development and productivity, both monetarily and non-monetarily.
A STUDY OF VARIOUS TYPES OF LOANS OF SELECTED PUBLIC AND PRIVATE SECTOR BANKS...IAEME Publication
Banking regulations act of India, 1949 defines banking as “acceptance of deposits for the purpose of lending or investment from the public, repayment on demand or otherwise and withdrawable through cheques, drafts order or otherwise”, the major participants of the Indian financial system are commercial banks, the financial institution encompassing term lending institutions. Investments institutions, specialized financial institution and the state level development banks, non banking financial companies (NBFC) and other market intermediaries such has the stock brokers and money lenders are among the oldest of the certain variants of NBFC and the oldest market participants. The asset quality of banks is one of the most important indicators of their financial health. The Indian banking sector has been facing severe problems of increasing Non- Performing Assets (NPAs). The NPAs growth directly and indirectly affects the quality of assets and profitability of banks. It also shows the efficiency of banks credit risk management and the recovery effectiveness. NPA do not generate any income, whereas, the bank is required to make provisions for such as assets that why is a double edge weapon. This paper outlines the concept of quality of bank loans of different types like Housing, Agriculture and MSME loans in state Haryana of selected public and private sector banks. This study is highlighting problems associated with the role of commercial bank in financing Small and Medium Scale Enterprises (SME). The overall objective of the research was to assess the effect of the financing provisions existing for the setting up and operations of MSMEs in the country and to generate recommendations for more robust financing mechanisms for successful operation of the MSMEs, in turn understanding the impact of MSME loans on financial institutions due to NPA. There are many research conducted on the topic of Non- Performing Assets (NPA) Management, concerning particular bank, comparative study of public and private banks etc. In this paper the researcher is considering the aggregate data of selected public sector and private sector banks and attempts to compare the NPA of Housing, Agriculture and MSME loans in state Haryana of public and private sector banks. The tools used in the study are average and Anova test and variance. The findings reveal that NPA is common problem for both public and private sector banks and is associated with all types of loans either that is housing loans, agriculture loans and loans to SMES. NPAs of both public and private sector banks show the increasing trend. In 2010-11 GNPA of public and private sector were at same level it was 2% but after 2010-11 it increased in many fold and at present there is GNPA in some more than 15%. It shows the dark area of Indian banking sector.
EXPERIMENTAL STUDY OF MECHANICAL AND TRIBOLOGICAL RELATION OF NYLON/BaSO4 POL...IAEME Publication
An experiment conducted in this study found that BaSO4 changed Nylon 6's mechanical properties. By changing the weight ratios, BaSO4 was used to make Nylon 6. This Researcher looked into how hard Nylon-6/BaSO4 composites are and how well they wear. Experiments were done based on Taguchi design L9. Nylon-6/BaSO4 composites can be tested for their hardness number using a Rockwell hardness testing apparatus. On Nylon/BaSO4, the wear behavior was measured by a wear monitor, pinon-disc friction by varying reinforcement, sliding speed, and sliding distance, and the microstructure of the crack surfaces was observed by SEM. This study provides significant contributions to ultimate strength by increasing BaSO4 content up to 16% in the composites, and sliding speed contributes 72.45% to the wear rate
ROLE OF SOCIAL ENTREPRENEURSHIP IN RURAL DEVELOPMENT OF INDIA - PROBLEMS AND ...IAEME Publication
The majority of the population in India lives in villages. The village is the back bone of the country. Village or rural industries play an important role in the national economy, particularly in the rural development. Developing the rural economy is one of the key indicators towards a country’s success. Whether it be the need to look after the welfare of the farmers or invest in rural infrastructure, Governments have to ensure that rural development isn’t compromised. The economic development of our country largely depends on the progress of rural areas and the standard of living of rural masses. Village or rural industries play an important role in the national economy, particularly in the rural development. Rural entrepreneurship is based on stimulating local entrepreneurial talent and the subsequent growth of indigenous enterprises. It recognizes opportunity in the rural areas and accelerates a unique blend of resources either inside or outside of agriculture. Rural entrepreneurship brings an economic value to the rural sector by creating new methods of production, new markets, new products and generate employment opportunities thereby ensuring continuous rural development. Social Entrepreneurship has the direct and primary objective of serving the society along with the earning profits. So, social entrepreneurship is different from the economic entrepreneurship as its basic objective is not to earn profits but for providing innovative solutions to meet the society needs which are not taken care by majority of the entrepreneurs as they are in the business for profit making as a sole objective. So, the Social Entrepreneurs have the huge growth potential particularly in the developing countries like India where we have huge societal disparities in terms of the financial positions of the population. Still 22 percent of the Indian population is below the poverty line and also there is disparity among the rural & urban population in terms of families living under BPL. 25.7 percent of the rural population & 13.7 percent of the urban population is under BPL which clearly shows the disparity of the poor people in the rural and urban areas. The need to develop social entrepreneurship in agriculture is dictated by a large number of social problems. Such problems include low living standards, unemployment, and social tension. The reasons that led to the emergence of the practice of social entrepreneurship are the above factors. The research problem lays upon disclosing the importance of role of social entrepreneurship in rural development of India. The paper the tendencies of social entrepreneurship in India, to present successful examples of such business for providing recommendations how to improve situation in rural areas in terms of social entrepreneurship development. Indian government has made some steps towards development of social enterprises, social entrepreneurship, and social in- novation, but a lot remains to be improved.
OPTIMAL RECONFIGURATION OF POWER DISTRIBUTION RADIAL NETWORK USING HYBRID MET...IAEME Publication
Distribution system is a critical link between the electric power distributor and the consumers. Most of the distribution networks commonly used by the electric utility is the radial distribution network. However in this type of network, it has technical issues such as enormous power losses which affect the quality of the supply. Nowadays, the introduction of Distributed Generation (DG) units in the system help improve and support the voltage profile of the network as well as the performance of the system components through power loss mitigation. In this study network reconfiguration was done using two meta-heuristic algorithms Particle Swarm Optimization and Gravitational Search Algorithm (PSO-GSA) to enhance power quality and voltage profile in the system when simultaneously applied with the DG units. Backward/Forward Sweep Method was used in the load flow analysis and simulated using the MATLAB program. Five cases were considered in the Reconfiguration based on the contribution of DG units. The proposed method was tested using IEEE 33 bus system. Based on the results, there was a voltage profile improvement in the system from 0.9038 p.u. to 0.9594 p.u.. The integration of DG in the network also reduced power losses from 210.98 kW to 69.3963 kW. Simulated results are drawn to show the performance of each case.
APPLICATION OF FRUGAL APPROACH FOR PRODUCTIVITY IMPROVEMENT - A CASE STUDY OF...IAEME Publication
Manufacturing industries have witnessed an outburst in productivity. For productivity improvement manufacturing industries are taking various initiatives by using lean tools and techniques. However, in different manufacturing industries, frugal approach is applied in product design and services as a tool for improvement. Frugal approach contributed to prove less is more and seems indirectly contributing to improve productivity. Hence, there is need to understand status of frugal approach application in manufacturing industries. All manufacturing industries are trying hard and putting continuous efforts for competitive existence. For productivity improvements, manufacturing industries are coming up with different effective and efficient solutions in manufacturing processes and operations. To overcome current challenges, manufacturing industries have started using frugal approach in product design and services. For this study, methodology adopted with both primary and secondary sources of data. For primary source interview and observation technique is used and for secondary source review has done based on available literatures in website, printed magazines, manual etc. An attempt has made for understanding application of frugal approach with the study of manufacturing industry project. Manufacturing industry selected for this project study is Mahindra and Mahindra Ltd. This paper will help researcher to find the connections between the two concepts productivity improvement and frugal approach. This paper will help to understand significance of frugal approach for productivity improvement in manufacturing industry. This will also help to understand current scenario of frugal approach in manufacturing industry. In manufacturing industries various process are involved to deliver the final product. In the process of converting input in to output through manufacturing process productivity plays very critical role. Hence this study will help to evolve status of frugal approach in productivity improvement programme. The notion of frugal can be viewed as an approach towards productivity improvement in manufacturing industries.
A MULTIPLE – CHANNEL QUEUING MODELS ON FUZZY ENVIRONMENTIAEME Publication
In this paper, we investigated a queuing model of fuzzy environment-based a multiple channel queuing model (M/M/C) ( /FCFS) and study its performance under realistic conditions. It applies a nonagonal fuzzy number to analyse the relevant performance of a multiple channel queuing model (M/M/C) ( /FCFS). Based on the sub interval average ranking method for nonagonal fuzzy number, we convert fuzzy number to crisp one. Numerical results reveal that the efficiency of this method. Intuitively, the fuzzy environment adapts well to a multiple channel queuing models (M/M/C) ( /FCFS) are very well.
2. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 4, Issue 1, January- February (2013)
adopts a process based approach. The standards and the framework of required
documents vary according to the objectives of the organization. The topmanagement,
leadership and people involvementare also important factors in successful QMS
implementation in any sector, as it is directly related to quality planning, human resource
management, learning and customer focus. Managers can integrate quality related issues
and plan accordingly, that helps in defining the goals with improved quality (2). QMS in
research and development begins with strict attention to precise documentation, uses of
appropriate methodology and scientific correctness. In R&D organization QMS promotes
collaborative accomplishments, reward both team as well as individual performance, and
initiates and maintains an environment conducive to achievement of set targets, whereas
in industries it starts with the aim of profitability.
ISO provide a normative framework and methodology to define a QMS in a consistent
way, paying special attention to user feedback, which is a function of user satisfaction,
timeliness and delivery. The aim of ISO is to promote the philosophy of standardization
and related activities in the world with a view to facilitate the exchange of goods,
services, intellectual, scientific, technological and economic activities globally. Two most
important objectives of the ISO 9001 series of standards are to develop a simplified set of
standards that are equally applicable to small as well as medium and large organizations
and the details of documentation required to be more relevant to the desired results of the
organization’s process activities.The ISO 9000 standard allows a registrar company to
conduct outside audits of a company’s quality management system (QMS), which
certifies the implementation and compliance of the QMS to the ISO standard (3).
ISO 9001: 2008 requires organizations to continually improve their business processes
which also force the firm to look at its institutional context and resource allocation
decisions. This enables each individual organization to develop the minimum amount of
documentation needed in order to demonstrate the effective planning, operation and
control of its processes. ISO 9001: 2008 is a process based, more generic and clearly
based on Plan, Do, Check and Act principle. An ISO 9001: 2008 guideline specifies the
standardized requirement for a quality management system implementation in order to
enhance user satisfaction and continual improvement, which can be achieved by
identifying and periodically measuring the KPI of institutionalactivities.KPI are the
indicators/ attributes of any task on which particular activity can be assessed and ranked
for their output. These KPIs are required to be documented, measured and analysed to
investigate the relationship between QMS and its effect on the performance.
2.0 METHODOLOGY
A case study of an R&D establishment has been carried out to assess the effect of
implementation of ISO 9001:2008 QMS on the organizational performance. The
establishment is working in the development of technologies for the mitigation of
avalanche hazards and providing area specific operational avalanche forecast to the
services, civilian population and disaster management agencies in Himalayas. At present
the establishment is certified as per ISO 9001: 2008 for its QMS. The methodology
adopted is to collect the data pertaining to various attributes of QMS and carry out their
analysis for organizational performance.For assessing the effect of QMS implementation,
48
3. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 4, Issue 1, January- February (2013)
various KPIs have been identified, selected and analyzed for their performance after a
year of implementing QMS. The data is collected by a closed questionnaire administered
in person as well as a set of open questions to clarify any kind of doubts.The
questionnaire is based on the past experience and literature survey. The process of
developing questionnaire included a number of brainstorming sessions to modify and
eliminate a number of variables. A pilot survey is then conducted to update version one to
make the questionnaire further free from any kind of errors as a step towards continual
improvement. The questionnaire is answered by the Divisional and Group heads
responsible for the implementation of quality practices in the respective departments.
Secondly for evaluatinguser satisfaction through USI and continual performance, data
was collected from various users of the establishment on a five point Likert scale. After
analyzing the KPI for various tasks, we have verified the extent of user satisfaction by
taking the feedback from the user and compared it with KPI markings. The effect of user
satisfaction on the continual performance of the establishmentwas also analyzed.
2.1 Model I
Clause 5.1of ISO 9001: 2008 standard defines thattop management shall provide
evidence of its commitment to the development and implementation of the quality
management system and continually improving its effectiveness. This is achieved by
establishing and reviewing quality policy, quality objectives for continuing suitability,
conducting management review and ensuring resource availability. In this study
management responsibilityis assessed after identifying KPI of management performance
viz. timeliness, resource allocation etc. Clause 7.6 of the standard emphasizes on the
control of monitoring and measuring equipmentbycalibration against international or
national measurement standards. Calibration of instruments has been kept as a key
performance indicator in the instrument management system. ISO standard for QMS lays
lot of emphasis on user satisfaction vide Clause 8.2.1 of ISO 9001:2008. This attribute is
shortlisted as one of the measurements of the effect of QMS on organizational
performance and analyzed under user communication system. Clause 6.2.2states that the
organization shall determine the necessary competence for personnel performing work
affecting conformity to product requirements (ISO 9001: 2008). The employees should be
competent on the basis of appropriate education, skill and experience considered
mandatory for the continuous growth of organisation. This aspect of competence, training
and awareness is captured and analyzed under the HR practices.
The validity of QMS implementation was measured using a second order measurement
model where QMS was treated as a second order KPI, which was measured by five first
order latent KPIs responsible for assessing effect of QMS on overall performance. The set
of five KPIs alongwith their attributes under this study areproject performance,
instrument management system, HR practices, user communication system and
management practices as mentioned in Table 1.In this paper we have analysed the effect
of implementation of QMS on all above identified performance based KPIs.
49
4. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 4, Issue 1, January- February (2013)
Table 1: Various KPI and their considered attributes
S. No KPI Attributes
1 Project performance Preparedness, Planning time, Over run time, Failure,
Performance
2 Instrument Preventive maintenance cost (PMC), Breakdown cost , Outage
management system time, Mean performance efficiency (MPE)
3 HR Practice Timeliness, Procedural correctness, Training Effectiveness
4 User Communication Involvement, Clarity in requirement, Satisfaction
system
5 Management Practice Timeliness, Problem solving, Budget planning,
Resource management
2.2 Model II
In user feedback form, grade points were sought from various users of the establishment. The
grade points were finalized based on various parameters namelyvision, mission, strategies, values and
roadmap of the establishment. A set ofperformance parameters were considered includingtimeliness
in services, consistency in results, promptness in query resolution and accuracy in results. User
feedback form was chosen for collection and analysis of data. The grades are shown as mean ± SEM
of all the 20 feedback forms. Evaluation of USI has been further done using ∑AGPi=1,n/ n.
3.0 RESULTS
ISO 9001: 2008 clause 4.2 gives detail requirements about management responsibility. In this
study we have analysed the effect of implementing ISO 9001:2008 QMS on management
performance (figure 1) in the establishment. Results indicate an improvement in the management
activities primarily focusing on timelinessthat has enhanced by about 20 % when compared to the
indices before implementing QMS. Problem solving capacity is also enhanced significantly. The
budget planning time required is reduced due to proper documentation of the procedures and
activities. Resources are used optimally as all the activities are well defined and management is aware
about the present competencies and required competencies for the organization as the responsibilities
and skill sets are available.
Figure 1: Effect of ISO 9001: 2008 QMS implementation on Organisational performance attributes
50
5. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 4, Issue 1, January- February (2013)
Figure 2 reflects the effect of QMS implementation on various attributes of project management.
Results revealed that after implementing QMS, the establishment is geared up to take new projects.
TheProject Directors and Project Leaders are spending more time in the conceptualization and
planning phase of the projects. Overrun time has reduced due to increased preparedness and
documentation, thus failure chances of projects has reduced. Overallperformance of project is
increased significantly.
100
B efo re IS O 9 0 0 1: 2 0 0 8
A fter IS O 9 0 0 1: 2 0 0 8
80
Percent (%)
60
40
20
0
P re p a re d n e s s P la n n in g tm O R T F aliu re R a te P e rfo rm a n c e
Figure 2: Effect of ISO 9001: 2008 QMS implementations on attributes of Project management.
Figure 3 indicates the benefits of QMS implementation on instrument management system of the
R&D establishment. The instrumentation is a major area of concern as the thrust areas of the
organization include development of technologies for the assessment and mitigation of cryospheric
hazards. Results indicate that after implementing QMS, there is a significant increase in preventive
maintenance, leading to a substantial reduction in breakdown cost of instruments and also reduction in
outage time of individual instrument. The instruments are forced to be calibrated, thereby enhancing
the effectiveness of the results.
Figure 3: Effect of ISO 9001: 2008 QMS implementation on Instrument Management System (IMS)
attributes.
51
6. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 4, Issue 1, January- February (2013)
Figure 4 shows effect of ISO certification on working of HR group, results revealed that QMShas led
to significant rise in timeliness of job, team work and communication. The procedures are streamlined
and documented. The clarity of goals is observed due to clear responsibility of each individual.
Various attributes of HR are also integrated. This has led to a transparent environment and overall
increase in the efficiency of the establishment.
Figure 4: Effect of ISO 9001: 2008 QMS implementations on Human Resource Group (HRG)
attributes
Figure 5 shows how implementation of QMS affected User attributes. After implementing QMS we
have observed significant increase in user involvement vis-a-vis clarity in requirement. Significant
rise is also observed in user satisfactionthat has beenanalysed through user feedback forms.
Figure 5: Effect of ISO 9001: 2008 QMS implementations on User Satisfaction Index (USI) and its
attributes.
52
7. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 4, Issue 1, January- February (2013)
Table 2 indicates the grade points awarded by user for various services provided to them by
the establishment. The grade points awarded by the users for various services after
implementation of ISO 9001:2008 vis-à-vis before the implementation of QMS were
analysed to evaluate USI. Results indicate the enhancement in the grades awarded by users
for various services.
S.No Services Grades awarded by Grades awarded remarks
user (Before ISO) by user (After
ISO)
1 Timeliness in services 2.13± 0.19 4.31± 0.34 Excellent
2 Promptness in query 3.01± 0.15 4.76± 0.12 Excellent
resolution
3 Consistency in results 2.76± 0.21 3.32± 0.17 Very good
4 Accuracy in results 2.29± 0.27 3.41± 0.31 Very good
5 Organisational 3.05± 0.25 4.71± 0.15 Excellent
performance
6 Design competency 2.11± 0.31 3.61± 0.26 Very good
7 Technical expertise 2.13± 0.17 3.47± 0.21 Very good
8 User Satisfaction Index 2.07± 0.025 4.65± 0.034 Excellent
( 1-2: poor; 2-3: good; 3-4: very good; 4-5: excellent)
Table 2: Grade points awarded by users for various services provided by organization and
user satisfaction index (USI)
4.0 DISCUSSIONS
Several studies have developed an instrument for measuring quality management,
assessing its reliability and validity applicable to industrial as well as service sector and R&D
(4,5,6). QMS also makes R&D more receptive to the concept of control and measurement. It
directs R&D divisions to focus on user needs and expectations (1, 7). Various studies have
been reported regarding QMS and performance by using different dimensions of performance
on basis of several criteria viz. customer results, people results, society results and quality
performance, some are found dependent and few have not found such link between QMS and
performance (8, 9,10,11). Nevertheless, the positive arguments listed earlier on the
applicability of QMS in R&D environments have also been supported by a number of studies
(8; 12). Szakonyiusing six case studies showed that R&D function should adapt quality
principles in order to achieve not only their own objectives but ultimate business successes,
QMS also reported to enhance project performance in defence R&D (12, 13).
The studies have also suggested that R&D practitioners are less prone to adopt quality
systems merely because of the organisational legitimation it brings (14). However later
studies have showed the link between quality management practices and improved
performance using both factual data and perceptual data (15). The conceptual development of
QMS has been reflected in its application, which has permeated beyond manufacturing or
production lines into wider functions in organisations(1).The literature also reflects that QMS
tools have a statistically significant effect on continuous improvement (16).
53
8. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 4, Issue 1, January- February (2013)
This study has produced two interesting findings in terms of integration of KPIs and USI on
QMS and further its effect on organizational performance. The effect of QMS is in line with
findings reported in other studies primarily in production, manufacturing and other R&D
sectors (3, 16, 17). From the theoretical point of view, the integration of all the processes in
an establishment supports the proposition of QMS in synergizing the efforts in enhancing the
effectiveness and efficiency. Results revealed that organisation is excellent in terms of
timeliness in services and promptness in query resolution, very good in consistency and
accuracy in results. Evaluation of USI has been done using ∑AGPi=1,20/ 20. The average
grade point value corresponding to different services has yielded USI as 3.7175, which means
the organizational performance is close to excellent. This further implies that though the
overall view of the users about the establishment is encouraging, there is a definite scope for
continual improvement from Excellent to Outstanding.
5.0 CONCLUSION
The case study of an R&D establishment has been discussed in the context of effect of
implementation of ISO 9001:2008 on the organizational performance. The opportunity to
become wiser and the scope to excel in new areas is drawing attention. Quality Management
Systems has really served as a value addition. The establishment is more focused towards its
users and the USI has become an index in its annual reports. The identified KPIs have served
as a base in reflecting the tangible outputs after implementation of ISO 9001:2008. Overall
the findings have been quite encouraging and motivating.
6.0 REFERENCES
1. Prajogo, D.I., Hong, S.W. (2008), The effect of TQM on performance in R&D
environments: A perspective from South Korean firm. Technovation, 28, 855-863.
2. Marta, S., Lertiz, L.E, Mumford, M.D. (2005), Leadership skills and the group
performance: Situational demands, behavioural requirement and planning. The
Leadership Quarterly, 16(1), 97-120.
3. Anderson, S.W., Daly, J.D., Johnson, M.F. (1999), Why firms seek ISO 9000
certification: Regulatory compliance or competitive advantage. Production &
Operations Management, 8, 28-43.
4. Flynn, B.B., Schroeder, R.G., Sakakibara, S. (1994), A framework for quality
management research and an associated measurement instrument. Journal of
Operations Management, 11 (4), 339- 366.
5. Ahire. S.L., Dreyfus. P. (2000), The impact of deign management and process
management on quality: an empirical investigation. Journal of Operations
Management, 18 (5), 549-575.
6. Rao, S. S., Solis, L.E., Raghunathan, T.S. (1999), A framework for international
quality management research: Development and validation of a measurement
instrument. Total Quality Management, 10 (7), 1047-1075.
7. Jayawarna, D., Holt, R. (2009), Knowledge and quality management: An R&D
perspective. Technovation, 29, 775-785.
8. Powell, T.C. (1995), Total quality management as competitive advantage: a review
and emperical study. Strategic Management Journal, 16 (1), 15-37.
54
9. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 4, Issue 1, January- February (2013)
9. Spector, B., Beer, M. (1994), Beyond TQM Programmes. Journal of Organisational
Change Management, 7 (2), 63-70.
10. Easton, G.S., Jarell, S.L. (1998), The effect of total quality management on corporate
performance: An empirical investigation. Journal of Business, 71(2), 253-307.
11. Taylor, W.A., Wright, G.H.(2003), A longitudinal study of TQM implementation:
factors influencing success and failure. Omega, 31 (2), 97-111.
12. Pillai, A.S., Joshi, A., Rao, K.S. (2002), Performance measurement of R&D projects
in a multi –project, concurrent engineering environment. Int. J Project Management,
20, 165-177.
13. Szakonyi, R. (1992), Integrating R&D with company efforts to improve quality.
International Journal of Technology Management, 7 (4, 5), 254-277.
14. Xu, Q. (2000), On the way to knowledge: making a discourse at quality. Organisation,
7 (3), 427-483.
15. Prajogo, D. I., Sohal, A. S. (2006), The integration of TQM and technology/ R&D
management in determining quality and innovation management. Omega, 34, 296-
312.
16. Tari, J.J., Molina, J.F., Casterjon, J.L. (2007), The relationship between quality
management practices and their effects on quality outcomes. European Journal of
Operational Research, 183, 483-501.
17. Li, S.T, Chang WC. (2009), Exploiting and transferring presentational knowledge
assets in R&D organisations. Expert System with Application, 36, 766-777.
18. Mrs. Varsha H. Patil and Mrs. Snehal M. Kamalapur, “A Conceptual Thinking Of
Total Quality Management In Engineering Education” International Journal of
Management (IJM), Volume 3, Issue 1, 2012, pp. 169 - 174, Published by IAEME
55