The document discusses Hanoi's efforts to develop e-government (eGov) capabilities. It outlines the current status of Hanoi's eGov in areas such as development policy, infrastructure, applications and services, and human resources. It also examines obstacles like overlapping department functions and a lack of standardized processes. The document sets objectives for Hanoi's eGov development by 2020, such as building an electronic social city and developing high-quality IT human resources. It proposes solutions like institutional reform, increasing human resources, and investing in science and technology. Finally, it discusses achievements from a training program on Seoul's eGov that could help Hanoi successfully implement eGov through projects that address development

1. HANOI’S E-GOV
OBJECTIVES & SOLUTIONS
NGUYEN THI TRANG LINH
HANOI, 6/2014

2. MAIN CONTENTS
I. Current status of Hanoi’s eGov
II. Obstacles and Challenges
III. Objectives and Solutions by 2020
IV. Achievements from the training program on
Seoul’s eGov

3. I. CURRENT STATUS OF HANOI’S EGOV
1. Development Policy
2. Infrastructure
3. Applications and services
4. Human Resource
5. IT Projects

4. I. 1. DEVELOPMENT POLICY
- Annual Plans:
- Short term plans:
- Long term plans:

5. I.2. INFRASTRUCTURE
 IT equipments
 LAN/WAN
 Internet

6. I.3. APPLICATIONS AND SERVICES
 G2G
 G2B
 G2C

7. I.4. HUMAN RESOURCE
 In Hanoi government (civil servants)
 In society

8. I.5 HANOI’S IT PROJECTS
 Population Management System
 Online Tax System
 Business Registration System
 Licensing System (Driving license, contruction
permit, ….)
 Smart Transport System
 ……..

9. II. OBSTACLES AND CHALLENGES
1. Policies:
- The overlap between the functions and duties of the Hanoi
Departments
- The administrative process/procedures are not standardized, unified,
synchronized.
- Hanoi does not have eGov Architectures.
2. Human Resource
- Limitation of the mindset/ Users’s habit/
- Limitation of the knowledge, skill.
- Lack of IT/eGov professional expert
3. Technology
4. Budget

10. III. Objectives and Solutions by 2020
III.1 Objectives by 2020
Information technology development Hanoi forefront of
the country, towards building social electronic city with
e-citizen, e-government, e-business, trade and commerce,
strive to become the center of the country's Information
technology industries with IT Parks, the modern
enterprise, with high competitiveness, developing of high
quality of human resources in IT, that met application
needs and development of the City.

11. III. OBJECTIVES AND SOLUTIONS BY 2020
(CONT)
III. 2 SOLUTIONS BY 2020 Institutional reform
 Development of human resource:
 Solution for science, technology
 The investment capital solution:

12. IV. Achievements from this training program
(Experience, Knowledge, Technologies, Deployment
model, …..)
>>>>>> Action Plan >>>> How to implement eGov
succsessfully in Hanoi ???
1. Egov development perspective
2. Proposed Solutions
3. Proposed Projects