A one-hour crash course on UX design and User Interface Design. I talk about methods for understanding users (contextual inquiry, diary studies, bodystorming), basic design principles (layout, color, mental models, grid), rapid prototyping (building user interfaces quickly, paper prototypes), and evaluation (heuristic evaluation).
Businesses typically view UX design as a tactical activity. More and more, however, companies are turning to UX as a source of strategic growth. As they do so, creating a design strategy and aligning it with business goals becomes essential. For many UX designers this represents a new challenge requiring an expanded skill set.
This workshop provides a solid background for understanding, building and communicating an effective UX Strategy. Through many examples, hands-on activities, and references to relevant literature, you’ll learn about this emerging field that is critical to the future of UX.
In particular, we’ll be working with a tool I created based on combination of research and practical experience called the UX Strategy Blueprint.
This course is suited for information architects, interaction designers, visual designers, content strategists, and UX designers seeking to better understand strategy, as well as product managers and developers interested in UX strategy. It is geared towards practicioners with an intermediate to advance level of understanding of UX design, in general.
Business Design Toolkit - Design Sojourndesignsojourn
The Business Design Toolkit is used to help businesses leverage Design Led Innovation. For more information, please go to: http://www.designsojourn.com/business-design-toolkit/
A 4 hour workshop as a follow up to the "What is UX?" presentation.
Group exercises designed to get people thinking about how UX skills are applied to their daily digital work.
Putting the theory of UX into practice with some simple core tasks.
Businesses typically view UX design as a tactical activity. More and more, however, companies are turning to UX as a source of strategic growth. As they do so, creating a design strategy and aligning it with business goals becomes essential. For many UX designers this represents a new challenge requiring an expanded skill set.
This workshop provides a solid background for understanding, building and communicating an effective UX Strategy. Through many examples, hands-on activities, and references to relevant literature, you’ll learn about this emerging field that is critical to the future of UX.
In particular, we’ll be working with a tool I created based on combination of research and practical experience called the UX Strategy Blueprint.
This course is suited for information architects, interaction designers, visual designers, content strategists, and UX designers seeking to better understand strategy, as well as product managers and developers interested in UX strategy. It is geared towards practicioners with an intermediate to advance level of understanding of UX design, in general.
Business Design Toolkit - Design Sojourndesignsojourn
The Business Design Toolkit is used to help businesses leverage Design Led Innovation. For more information, please go to: http://www.designsojourn.com/business-design-toolkit/
A 4 hour workshop as a follow up to the "What is UX?" presentation.
Group exercises designed to get people thinking about how UX skills are applied to their daily digital work.
Putting the theory of UX into practice with some simple core tasks.
As services become more interconnected across channels and devices - and more importantly across time and space - it’s becoming increasingly important to find ways to gain insight about customers’ interactions with your product or service.
In this talk, I focus on the power and peril of the touchpoint - where customers connect with your product or service. I discuss how to orchestrate these moments across increasingly complex journeys.
Michael Steingress - More than Metrics
Service Design Thinking ist in aller Munde. Nur wie sieht es mit Service Design Doing aus? Nach den Basics zu Customer Journey Mapping (Personas, Stakeholder Maps, Journey Maps) lernen die Teilnehmer verschiedene Ansätze kennen, selbst (interne und externe) Workshops co-kreativ und zielgerichtet zu gestalten.
Exemplarisch werden dabei Methoden u.a. zu Storyboarding oder der Implementierung von externem Feedback gezeigt, welche die Workshop-Teilnehmer in kleinen Gruppen auch direkt ausprobieren werden.
Y Combinator Startup Class #2 : Ideas, Products, Teams and ExecutionFabien Grenet
Slide utilisé dans le cours n°2 de la Y Combinator Startup Class de Standford (http://startupclass.samaltman.com/) donné par Sam Altman.
Publiée sur slideshare pour pouvoir être intégrée à l'article http://startupeers.co/y-combinator-startup-class-2-how-to-start-a-startup/
DrupalCon Munich, August 22nd 2012
All things that need to be operated are designed. Or at least they should be. Sometimes the design is not so obvious. In fact, many things that people need to operate on a daily bases work quirky. In this session I will discuss some real life examples of quirky design, the remarkable resemblance in the software we make and some methods for addressing them.
Marketplace Theory and Dynamics. Frameworks for thinking about marketplaces based on 13 years as an operator and investor in companies like Upwork, Rev, OfferUp, Contently, and more.
I’ve spent years of my life intrigued by the power of communication and the impact that language has on our cognitive behavior. A large part of my audience comes from the Talking Microcopy: Writing UX group I founded on Facebook, which boasts over 1,700 members to date. I started this group as a way for professionals to inspire one another and discuss and share ideas.
I have my own product design consulting firm working with companies such as SodaStream, eDreams ODIGEO, the Israeli government and more. In addition you can add that I am currently writing a product writing microcopy book.
Kullanıcı Deneyimi Tasarımı Süreçleri
Speakings:
• UX Camp'14 - "Design Process" - Userspots, Bahçeşehir University Game Lab, Istanbul, July 2014
• TÜTEV - "UX Design" - Ankara, July 2014
• Android Developer Days 2014 - "Mobile UX" - GDG Ankara, METU Ankara, May 2014
• UX Weekend ITU - "Design Process" - Userspots, ITU Department of Fine Arts, Istanbul, April 2014
• UX Weekend Ankara - "Design Process" - Userspots, METU Gimer, Ankara - April 2014
Given speeches about "UX Design Process" and also helped attendees about their UX Design projects.
This list is more or less a curation of tips I've surfaced from my reading or research and from what I've observed from being around some incredible investors and successful entrepreneurs. Note, this advice is geared towards ideation through product-market fit level startups, but the life tips are universally applicable I would say.
When possible, I tried to make the tip "actionable", which I define as something that's able to be done;
or an action having practical value.
So, in no particular order, I give you the Startup and Life Tips for Entrepreneurs: a Journal of Thoughts...
Co-designing a safer, more accessible and more liveable Amsterdam Red Light d...Livework Studio
Like many other cities, Amsterdam faces numerous liveability challenges, due to increases in population and tourists and their mobility and transportation. One of its well-know areas is the The Red Light District, currently a complex ecosystem with millions of visitors, passers-by, workers and residents, managed by an even more complex and crowded ecosystem of organisations, departments and individual experts.
To let this area function well, and offer to each user the best experience to live, work and pass by, the city government has been searching for a smart solution. To get from abstract, numeric data to actual solutions in the streets, a service design approach was introduced.
Close collaboration between the city of Amsterdam and its inhabitants with the use of an iterative, people-centric and data-driven service design approach, made it possible to define a complete set of new design measures. Together and in co-creation with stakeholders like the police, these measures are currently being piloted and implemented. A smart city solution is now being rolled out, combining sensors and data analysis algorithms to generate data about people movements and crowdedness.
Tips for better surveys: better questions in your questionnaire, better overall survey process. From UPA2012 in Las Vegas.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
As services become more interconnected across channels and devices - and more importantly across time and space - it’s becoming increasingly important to find ways to gain insight about customers’ interactions with your product or service.
In this talk, I focus on the power and peril of the touchpoint - where customers connect with your product or service. I discuss how to orchestrate these moments across increasingly complex journeys.
Michael Steingress - More than Metrics
Service Design Thinking ist in aller Munde. Nur wie sieht es mit Service Design Doing aus? Nach den Basics zu Customer Journey Mapping (Personas, Stakeholder Maps, Journey Maps) lernen die Teilnehmer verschiedene Ansätze kennen, selbst (interne und externe) Workshops co-kreativ und zielgerichtet zu gestalten.
Exemplarisch werden dabei Methoden u.a. zu Storyboarding oder der Implementierung von externem Feedback gezeigt, welche die Workshop-Teilnehmer in kleinen Gruppen auch direkt ausprobieren werden.
Y Combinator Startup Class #2 : Ideas, Products, Teams and ExecutionFabien Grenet
Slide utilisé dans le cours n°2 de la Y Combinator Startup Class de Standford (http://startupclass.samaltman.com/) donné par Sam Altman.
Publiée sur slideshare pour pouvoir être intégrée à l'article http://startupeers.co/y-combinator-startup-class-2-how-to-start-a-startup/
DrupalCon Munich, August 22nd 2012
All things that need to be operated are designed. Or at least they should be. Sometimes the design is not so obvious. In fact, many things that people need to operate on a daily bases work quirky. In this session I will discuss some real life examples of quirky design, the remarkable resemblance in the software we make and some methods for addressing them.
Marketplace Theory and Dynamics. Frameworks for thinking about marketplaces based on 13 years as an operator and investor in companies like Upwork, Rev, OfferUp, Contently, and more.
I’ve spent years of my life intrigued by the power of communication and the impact that language has on our cognitive behavior. A large part of my audience comes from the Talking Microcopy: Writing UX group I founded on Facebook, which boasts over 1,700 members to date. I started this group as a way for professionals to inspire one another and discuss and share ideas.
I have my own product design consulting firm working with companies such as SodaStream, eDreams ODIGEO, the Israeli government and more. In addition you can add that I am currently writing a product writing microcopy book.
Kullanıcı Deneyimi Tasarımı Süreçleri
Speakings:
• UX Camp'14 - "Design Process" - Userspots, Bahçeşehir University Game Lab, Istanbul, July 2014
• TÜTEV - "UX Design" - Ankara, July 2014
• Android Developer Days 2014 - "Mobile UX" - GDG Ankara, METU Ankara, May 2014
• UX Weekend ITU - "Design Process" - Userspots, ITU Department of Fine Arts, Istanbul, April 2014
• UX Weekend Ankara - "Design Process" - Userspots, METU Gimer, Ankara - April 2014
Given speeches about "UX Design Process" and also helped attendees about their UX Design projects.
This list is more or less a curation of tips I've surfaced from my reading or research and from what I've observed from being around some incredible investors and successful entrepreneurs. Note, this advice is geared towards ideation through product-market fit level startups, but the life tips are universally applicable I would say.
When possible, I tried to make the tip "actionable", which I define as something that's able to be done;
or an action having practical value.
So, in no particular order, I give you the Startup and Life Tips for Entrepreneurs: a Journal of Thoughts...
Co-designing a safer, more accessible and more liveable Amsterdam Red Light d...Livework Studio
Like many other cities, Amsterdam faces numerous liveability challenges, due to increases in population and tourists and their mobility and transportation. One of its well-know areas is the The Red Light District, currently a complex ecosystem with millions of visitors, passers-by, workers and residents, managed by an even more complex and crowded ecosystem of organisations, departments and individual experts.
To let this area function well, and offer to each user the best experience to live, work and pass by, the city government has been searching for a smart solution. To get from abstract, numeric data to actual solutions in the streets, a service design approach was introduced.
Close collaboration between the city of Amsterdam and its inhabitants with the use of an iterative, people-centric and data-driven service design approach, made it possible to define a complete set of new design measures. Together and in co-creation with stakeholders like the police, these measures are currently being piloted and implemented. A smart city solution is now being rolled out, combining sensors and data analysis algorithms to generate data about people movements and crowdedness.
Tips for better surveys: better questions in your questionnaire, better overall survey process. From UPA2012 in Las Vegas.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Leveraging Human Factors for Effective Security Training, for ISSA 2013 CISO ...Jason Hong
Talk I gave at ISSA 2013 CISO forum, looking at some human factors issues in cybersecurity. I discuss some of our research in anti-phishing, user interfaces, mental models of cybersecurity, and ways of motivating people.
Leveraging Human Factors for Effective Security Training, at FISSEA Mar2012Jason Hong
I discuss a range of human factors issues for cybersecurity, in particular cybersecurity awareness and education. Topics include mental models, user interfaces, and simulated attacks.
Human Computer Interaction: Academia and Industrystudiotelon
In 2016 I gave a guest lecture to Information Technology students on the academia and industry differences of Human Computer Interaction. The HCI course covers many technology opportunities but there were limited industrial opportunities that year.
Slides from my intro UX class at School for Visual Concepts. This week, we’re going to dive into the basics of prototyping! For our studio exercise, we're going to have a clickable prototype by the end of the class using the POP app (Prototyping on Paper).
And since a good prototype always has a purpose, we’re going to dip our toe into guerrilla usability testing and learn just enough to understand what we need to prototype.
How to Analyze the Privacy of 750000 Smartphone Apps Jason Hong
Describes some of my team's research on analyzing the privacy of Android smartphone apps. Presents PrivacyGrade as well as Gort. Also presents some preliminary work on CrowdVerify, some research we are conducting to analyze privacy policies.
SXSW 2015 Shredding Wireframes: Intro to Rapid PrototypingKyle Outlaw
This 2015 workshop at SXSW covered:
- Current state of UX, limitations of common deliverables (e.g. wireframes)
- POV on prototyping and why it's important in user experience design
- Available tools (Invision, Justinmind, etc)
- Case study: using the Tech Summit app as an example
- What about the spec?
Key Takeaways
- Wireframes are near obsolete
- Why prototype
- Available methods
- Learn about available tools, pros and cons
- Documenting detailed functionality (annotating the prototype)
The ppt summarises the types of prototypes in Design thinking or in any business. The pros and cons of each type is pointed out here. The ppt also describes the different design types of prototypes such as paper interface and physical models with suitable examples, images and fun scenarios using animations. Happy learning!
To download the ppt contact swethavijay2048@gmail.com
http://gdgbari.github.io/zeppelin/ - http://www.gv.com/sprint/ - The sprint is a five-day process for answering critical business questions through design, prototyping, and testing ideas with customers. Developed at Google Ventures, it’s a “greatest hits” of business strategy, innovation, behavior science, design thinking, and more.
This was a 4-hour workshop that was given at World Usability Day Colombia. #wudco14
Summary:
Now more than ever is the survival of the easiest. Whether the product is a website or a handheld device, success depends largely on how easy it is to use. Usability testing is one of the most effective for creating an intuitive methods. By observing actual people when they use the product, you can get valuable insights if your design is easy to use. Attendees will learn how to conduct a usability test with end users of a product. This workshop is highly interactive and includes several practical exercises to give participants practical experience.
You will learn:
- How to plan a usability testing study
- How to define the goals and objectives
- Explore options (unmoderated usability testing vs. unmoderated & remote vs. in-person)
- How to recruit the right participants
- How to create tasks (Interview-based vs. predefined tasks)
- How to moderate a usability test
- How to analyze and report the results
This presentation gives a brief overview of user experience design and important principles of user-friendly design. Meant for those just starting in the UX space or looking to improve their knowledge!
Topics covered include:
What is user experience?
Different research techniques: when to do what type of research, how to formulate strong questions
Creating a persona
Problem statements
And more!
Read the presenter's notes to get the full experience.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Technoblade The Legacy of a Minecraft Legend.Techno Merch
Technoblade, born Alex on June 1, 1999, was a legendary Minecraft YouTuber known for his sharp wit and exceptional PvP skills. Starting his channel in 2013, he gained nearly 11 million subscribers. His private battle with metastatic sarcoma ended in June 2022, but his enduring legacy continues to inspire millions.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Connect Conference 2022: Passive House - Economic and Environmental Solution...TE Studio
Passive House: The Economic and Environmental Solution for Sustainable Real Estate. Lecture by Tim Eian of TE Studio Passive House Design in November 2022 in Minneapolis.
- The Built Environment
- Let's imagine the perfect building
- The Passive House standard
- Why Passive House targets
- Clean Energy Plans?!
- How does Passive House compare and fit in?
- The business case for Passive House real estate
- Tools to quantify the value of Passive House
- What can I do?
- Resources
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
I’m Jason Hong, I’m an associate professor in the Human Computer Interaction Institute, part of the School of Computer Science at Carnegie Mellon University. This is a 1-hour crash course in user experience design and user interface design. UX design is a very broad area, so I’m just going to talk about some of the highlights, along with a focus on pragmatics of how you can quickly apply these ideas right now.Contact me at jasonh at cscmuedu
The current gold standard for understanding people is going out on site and seeing what people are doing, becoming sort of an “apprentice” and getting a deep understanding of their work practices, processes, terminology, and values. This is called a contextual inquiry. This kind of work was inspired by anthropology, where researchers would spend months to understand a group of people, their values, rituals, and ways of thinking.Contextual inquiries are especially important when you (the designer or software engineer) have little experience with the domain at hand. Just interviewing and asking people is still a good first step, but still misses a lot of the underlying context of what really happens and why.This picture shows the Boeing factory floor. We have had some teams from our master’s of HCI program (MHCI) at Carnegie Mellon go visit this factory floor, and shadow workers as they go about doing their work, to get a much deeper first-hand sense of what the workers are doing, how they do it, who talks to whom, what kinds of breakdowns there are, and what kinds of pain points people have.Example Boeing floor, MHCI project 2013 and 2014. See http://www.hcii.cmu.edu/mhci-capstone-project for more examples of our capstone projects.
Pragmatically, I would say there are two important takeaways here. First, you are not the user. As designers or system developers, we know way too much about how computers work, and how our systems work. It takes a great deal of empathy to be able to take a step back and try to see things from your users’ eyes.Second, we can’t just ask people what they want. People often don’t know, and what people say doesn’t always reflect their behaviors. If you asked people, before remote controls were invented, if they would want one for their TVs, most people would probably say “I’m not that lazy.”
Here is another (silly) example of preventing errors. This will likely be the stupidest video you see this week, but it’s also a great example of bad design. How might we prevent this?
Basically, make it harder to hit “Doomsday” button (or far easier to hit Coffee)Examples: add safety locks, increase distance (ie don’t have coffee next to Doomsday button), make coffee button bigger, etc.
These two examples are examples of Fitts’ Law. The basic idea is that, for any pointing device (mouse, finger, stylus, etc), things that are close and/or big are faster and easier to hit than things that are far and/or small. Simple idea, but lots of surprising examples of this principle in user interfaces.For example, windows menus vs mac menus. How might Fitts’ law play out here?Note that Mac menus are at the edge, and the edge is essentially infinite size. That is, there’s a barrier, and you can’t overshoot it. In contrast, if you watch windows menus, people tend to overshoot it to get there, slow down, overshoot again, and then hit the target (this happens pretty quickly though). So in practice, Mac menus should be faster.
Another good example of Fitts’ Law. Note that if you mouse over anywhere in the box of “Watch the iCloud video” the entire thing highlights. Much bigger target. Much bigger. Much wow.
Ok next topic: color.Example from http://www.research.ibm.com/people/l/lloydt/color/color.HTM
So why is the color choice poor? No mapping of color (note on right how blues are used for water, and greens for land)Color is better if you adjust by saturation (purity) or value (brightness) rather than hue (rough color, ie red, green, blue, orange) for mapping. People can more easily see and compare differences in saturation and value over hue. Also, changes in hue don’t naturally map to a scale, whereas saturation and value do.There is tons more to know about good use of color. For not, the simplest thing to do is to look for existing color palettes, and just those. That should account for the vast majority of your needs for colors. There is also red-green color blindness too. Simplest thing to do is to turn your screens into greyscale, and see if you can see differences.
Ok next topic: mental models.
Not only can they see it, apparently that person’s friends can see the tagged image toohttp://rickwash.com/papers/nspw06r-wash.pdf
It can sometimes be hard to make use of mental models directly. The most immediate thing you can do with mental models is to consider predictability.For example, here is a screenshot from WebEx. We’ve selected “Do not record a teleconference”, but to continue, we have to hit the “Start Recording” button. So we have a conflict in the mental model here.
Note how broken this interface is, someone actually drew an arrow on it.
So I signed up for CMU’s text alert system one time. Or rather, I thought I did. It turns out that when you hit “Enter” on the left, it just checks your phone number. I thought I had signed up, but apparently hadn’t.
Here’s a blurred image of Gmail. I blurred it partly for privacy reasons, but it also demonstrates how strong the visual design is as well. Note how prominent the “Compose” button in the top-left still is, even after blurring. It draws the eye immediately, in large part b/c it’s the most important button and they want you to hit it. Great example of a high-visibility action button. Same with the search button with the magnifying glass at the top.Note that the prominence of these buttons is a relative thing. If there were more red and blues on this screen, it would take away from their visual salience.
Another high visibility action button. Note how prominent it is, not just by layout, but by color (relative to the rest of the page), as well as the arrow icon inside of the button.
Look at top of page of Amazon, and bottom of page… same button is shown twice, both above the fold and below the fold. It’s important enough that you want to make sure that people don’t get lost and really click it.
Another very common design pattern. So familiar to everyone now, you might as well do the same for your web site.
So one of the most straightforward ways of fixing this problem is by using a grid.
A consistent grid can make it easier to understand a screen, by making things uniform and clean. By being consistent across screens, it can also make it easier to find things.
Note how the use of a grid for the New York Times helps improve the readability, makes it easier to find info, etc.Pics from Ed Bott’s web site (though he’s talking about Office ribbon vs layout)http://www.edbott.com/weblog/2011/08/pull-down-menus-versus-the-ribbon/
Note that it goes from cheap (sketches) to more expensive (physical mockups, foamcore) to more expensive (working prototypes)
More wii prototypes. I sort of like the big one in the center, I wonder what the big star button would have done.
Same here for Monsters University. Again, note how it gets progressively more expensive to make changes the further downstream you are.
Here is a relatively simple mockup of an interface done via sketching. This one shows Ink Chat, doing instant messaging that people could scribble.
Mockups of iPhones. See how they are just putting mockups on top of a real device.Quick, easy, fast to do, everyone can do it (sales people, designers, software developers, CEOs)
So this is a relatively simple way of evaluating things: just ask users to rate on a 5-point scale. For Halo 3, they just asked people every so often how much fun they were having.
Where’s the elevator button? It’s actually in the center island, on the circle, rather than on the wall, like every other elevator in the world
How to see more Top 10? Not obvious, turns out you mouse over to the right or left side. Doesn’t match any other conventions of web design. Netflix fixed this eventually by showing buttons (see next slide).
When you mouse over an area, they now show arrows to go left and right
Yeah, I have to use this system. Note that it prominently says “The interface is not always self-explanatory”, not a good sign.
Don’t Make Me Thinkhttp://www.amazon.com/Dont-Make-Think-Revisited-Usability/dp/0321965515/ref=sr_1_1The Design of Siteshttp://www.amazon.com/The-Design-Sites-Patterns-Creating/dp/0131345559/ref=sr_1_1
Universal Methods of Designhttp://www.amazon.com/Universal-Methods-Design-Innovative-Effective/dp/1592537561/ref=sr_1_1Design of Everyday Thingshttp://www.amazon.com/The-Design-Everyday-Things-Expanded/dp/0465050654/
This example from Alan Cooper, same basic principle