The document summarizes the results of the Whatuni Student Choice Awards (WUSCA) which analyzes over 25,000 student reviews across 10 areas to determine the top universities in each category. It finds that overall satisfaction is improving year-over-year, as is accommodation, facilities, and courses/lecturers. Some areas like city life, clubs/societies, and job prospects saw minor decreases. Universities with more international students and post-1992 universities tended to score higher in overall satisfaction and job prospects. Regional differences in scores are also shown.

1. Whatuni
Student Choice Awards
#wusca

2. Insights@hotcourses.com | 05 May 2016
How do we generate the results?
• Entirely from student reviews
• Questions cover 10 principle areas:
• Accommodation, City Life, Clubs and Societies, Courses and Lecturers, Job Prospects, Student Support,
Students’Union, Facilities, International andOverall Satisfaction
• A combination of physical and electronic collected reviews
• Results are both quantitative (scores) and qualitative (free text)
• Total reviews for 2015/16 collected in excess of 25,000
• Threshold for publication is 100 per university, 200 for larger universities (we have 800+ for a number of
universities)
• Now in its third year – starting to build a longitudinal picture

3. Insights@hotcourses.com | 05 May 2016
Early insight into NSS performance?
• Strong correlation between our Overall Satisfaction score and the Question 22 results from the National
Student Survey
• Top 10 universitiesWUSCA 2015 scores vs NSS 2015
3.6
3.8
4
4.2
4.4
4.6
4.8
WU 2015
NSS 2015

4. Insights@hotcourses.com | 05 May 2016
What’s getting better?
Overall satisfaction is improving, as is accommodation, university facilities and a marginal
improvement with courses and lecturers.
Drop back from city life, clubs and societies, job prospects, student support and the students’ union
60% 65% 70% 75% 80% 85%
Overall
Uni Facilities
Courses and Lecturers
City Life
Accommodation
Student Support
Clubs and Societies
Job Prospects
Students' Union
2015
2016

5. Insights@hotcourses.com | 05 May 2016
Coming to University to study Media and Communications has been one of the
best decisions I have ever made.The degree has played a major role in my life so
far, and has given me an identity too. I've had a great and fulfilling experience!
What are they saying?
“ Overall

6. Insights@hotcourses.com | 05 May 2016
What are they saying?
Accommodation
Splendid, good price and very close to uni.
“
Modern in a friendly neighbourhood.
“Halls was the best year of my
life.
“

7. Insights@hotcourses.com | 05 May 2016
What are they saying?
Uni Facilities
Lots of new buildings going up all
the time
“
Fantastic, new gender neutral
toilets are very good
“The facilities provided were up to my
expectations for a modern university with
good interaction spaces.
“

8. Insights@hotcourses.com | 05 May 2016
Job Prospects
What can be improved?
They don't really do much in terms of
helping find part time jobs atm.
“
More applicable tasks in
the course
“There could be more company
involvement in the actual course beside
the Careers support
“
What can you do with
Creative Writing?
“

9. Insights@hotcourses.com | 05 May 2016
What can be improved?
Clubs and Societies
Excellent variety, but is tricky for people
who don't live close to the city.
“
They sound awesome but I'm not
involved in one yet.
“I don't understand why it is really useful
to join
“

10. Insights@hotcourses.com | 05 May 2016
Regional breakdown
76.00% 78.00% 80.00% 82.00% 84.00% 86.00% 88.00%
London
Scotland
South East
East England
North West
West Midlands
Yorkshire & Humberside
Wales
East Midlands
South West
North East
Student Satisfaction
Student Satisfaction

11. Insights@hotcourses.com | 05 May 2016
70.00% 72.00% 74.00% 76.00% 78.00%
Wales
North East
East Midlands
West Midlands
South West
North West
Yorkshire & Humberside
Scotland
South East
London
Accommodation Accommodation
Regional differences

12. Insights@hotcourses.com | 05 May 2016
Regional differences
66.00% 68.00% 70.00% 72.00% 74.00% 76.00%
North East
South West
West Midlands
Wales
East Midlands
East
NorthWest
Scotland
Yorkshire & Humberside
London
Job Prospects
Job Prospects
East England

13. Insights@hotcourses.com | 05 May 2016
Old vs New & Job Prospects
OVERALL
• Pre 92 universities 4.08 (81.6%)
• Post 92 universities 4.20 (84.0%)
3.00
3.20
3.40
3.60
3.80
4.00
4.20
4.40
NE SW EMID WAL YORH WMID NW EAST SE SCOT LON
Overall
Satisfaction
Job Prospects

14. Insights@hotcourses.com | 05 May 2016
International dimension
Universities with > 20% international 4.14 82.8%
Universities with < 20% international 4.11 82.2%
0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00%
1
2
3
4
5
6
7
8
9
% of International students in our top 10 scores
% of International
students in our top 10
scores

15. Insights@hotcourses.com | 05 May 2016
International dimension
78.00% 80.00% 82.00% 84.00% 86.00%
North East
Wales
East Midlands
North West
South West
Yorkshire & Humberside
East england
London
Scotland
West Midlands
South East
Regional Breakdown
Regional Breakdown
East England
Yorkshire & Humberside

16. Insights@hotcourses.com | 05 May 2016
Correlating with satisfaction
2.5
3
3.5
4
4.5
5
1 5 9 13 17 21 25 29 33 37 41 45 49 53 57 61 65 69 73 77 81 85 89 93 97 101105109113 117 121125
Overall
Course & Lecturers
City Life

17. Insights@hotcourses.com | 05 May 2016
2.5
3
3.5
4
4.5
5
1
5
9
13
17
21
25
29
33
37
41
45
49
53
57
61
65
69
73
77
81
85
89
93
97
101
105
109
113
117
121
125
Overall
Course & Lecturers
City Life
Linear (Overall)
Linear (Course & Lecturers)
Correlating with satisfaction

18. Insights@hotcourses.com | 05 May 2016
What’s still to come
• We have already published a shortlist with the top 10 universities in each of the 10 categories
• Accommodation, City Life, Clubs and Societies, Courses and Lecturers, Job Prospects, Student Support,
Students’Union, Facilities, International andOverall Satisfaction
• Tonight we will reveal the top 3 in each of those categories, including the Whatuni StudentChoice
overall winner for 2016

19. Insights@hotcourses.com | 05 May 2016
Full breakdown available
If you’re interested in a full breakdown of your own results we can provide further details in a bespoke report.
Dimensions include:
• Your position against the national picture
• Your position against a benchmark of universities
(of your choosing)
• Breakdown of each category by quintile scores
• Year of study breakdown
• Bespoke to requirements of your own organisation

20. Insights@hotcourses.com | 05 May 2016
Any questions?
Aaron.porter@hotcourses.com
#wusca