A look at how Studiosity is supporting partners digitally in the absence of on-campus visits. This year's EMEA Studiosity Symposium was hosted online on 1st and 2nd April 2020.

1. Supporting our
partners for
Online Delivery

2. studiosity.com/access
2
Agenda
1. Introductions and overview
2. Student-facing campaigns
3. Promotion and resources for staff
4. Reporting and updates
5. Continuity planning
6. Q&A

3. 3
Chandni Dudhaiya
Partnerships Manager
Studiosity
Andy Jaffrey
Head of the Office of Digital Learning
Ulster University
Deborah Grange
Learning Development Manager
Birkbeck, University of London
Miles Durham
Partnerships Manager
Studiosity

4. Student-facing campaigns
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• Emails to student users – Studiosity or University-led
• Student experience team
• Lecture shout-outs – online
• Social Media blogs

5. 5

6. 6

7. 7
In person
lecture
shout-outs

8. 8
Online lecture
shout-outs
Studiosity Partnership Managers can
dial-in at the beginning of online lectures

9. 9

10. Promotion and resources for staff
• Staff webinars
• Example transcripts of Writing Feedback and Connect Live
• Walkthrough videos of each service
• FAQ sheets and staff resources
10

11. 11

12. Rating of the Specialist (not the
students work)
Student can click through the
feedback
Summary feedback from the
Specialist
Customised disclaimer message

13. 13

14. 14https://www.studiosity.com/partners/resources

15. 15

16. Reporting and Updates
• Catch up calls
• Regular steering group meetings
• Automated and custom reports
• API data feed
• Pre-interaction survey
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17. 17

18. 18

19. 19

20. How have partners used Studiosity in
their continuity plan?
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21. 21

22. 22

23. 23

24. Summary: online support
Student-facing campaigns
● Emails to student users
Studiosity or University-led
● Student experience team
● Lecture shout-outs – online
Social Media blogs
●
24
Resources for Staff
● Staff webinars
● Example transcripts of Writing
Feedback and Connect Live
● Walkthrough videos of each
service
● FAQ sheets and staff resources
Reporting and Updates
● Catch up calls & regular
steering group meetings
● Automated and custom reports
● API data feed
● Pre-interaction survey
●

25. studiosity.com/access
Q&A Session
25
Chandni Dudhaiya
Partnerships Manager
Studiosity
Andy Jaffrey
Head of the Office of Digital Learning
Ulster University
Deborah Grange
Learning Development Manager
Birkbeck, University of London
Miles Durham
Partnerships Manager
Studiosity

26. Q&A
Question to Andy Jaffrey, Head of the Office of Digital Learning, Ulster University
Q: How much time is personally spent on managing Studiosity by yourself?
A: It’s one of those services I kind of forget about! It runs itself, we get regular updates and occasional quieres
from our libraries around referencing. It’s not an enormous drain on resources. The one thing we’re not doing
that well and still need to consider: we are getting alerts from advisors from academically at risk students. They
are triaged, but would like to manage in a more structured way and link into our student wellbeing support. At
the moment they are offloading and it does concern me we’re not looking at the follow-up.
Question to Deborah Grange, Learning Development Manager Birkbeck, University of
London
Q: As Learning Development Manager how do you find Studiosity sits alongside what you already do?
A: Very well - it allows us to say to students if you want one to one advice on your writing the fastest way to
get it is via Studiosity. So all the things we offer such as face to face workshops day to day, online tutors and
loads of interactive activities - so we tell them to improve their skills this way, but for one to one go via SY. We
offer 121 as well, but a more scarce support and we’re not able to offer the Studiosity availability (24/7).
Re. the flagging for students at academics risk - we prioritise these students and get them a meeting with their
learning development tutors. Its excellent to have those students flagged to us - we don’t have to wait till they
have already failed. We can then advise appropriately and it works really well with our overall L&D
programme.

27. Studiosity ·
Miles Durham
Miles Durham is Partnerships Manager for Studiosity
Miles joined the Studiosity EMEA partnerships team in February 2019 and
manages half of the Studiosity partnerships across the UK & Ireland. He
comes from a background in business development and account
management, having worked in both the investment industry and in quality
management & business excellence accreditation in London. Prior to this,
Miles worked in the charity sector on fundraising campaigns for many
household-name charities.
Presenter biography
27

28. Studiosity ·
Chandni Dudhaiya
Chandni Dudhaiya is Partnerships Manager for
Studiosity
Chandni (Chan) joined Studiosity September 2019, she is passionate about
education and has been working in the sector since 2014. With a degree in
Business Management as well as a Postgraduate Certificate in Education, awarded
‘Outstanding’ as a Teacher of IT, Business and Computing, Chan taught students
from low socio-economic backgrounds across South London and loved being in the
classroom. In 2016 she completed a summer placement at Google, which involved
working on various educational projects for students. Since leaving the classroom,
Chan joined the charity sector at Teach First and continued to support students to
bridge educational inequality gap by training, coaching and mentoring trainee
teachers as well as recruiting career changers to join the classroom in the areas of
greatest need across the UK.
Presenter biography
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