Industries and businesses cutting across sectors are increasingly turning to RPA, or Robotic Process Automation The advantages of adopting RPA are significant. By eliminating human error, the business makes a mark in quality assurance. Customer satisfaction increases several notches, and delivery systems become efficient. The cost of production climbs down substantially, and companies improve ROI.

1. Abhinav Sabharwal Principal Consultant &
Trainer @ School of RPA
How RPA Is Changing
the Way People Work

2. Introduction
• Industries and businesses
cutting across sectors are
increasingly turning to RPA, or
Robotic Process Automation
• The advantages of adopting
RPA are significant. By
eliminating human error, the
business makes a mark in
quality assurance. Customer
satisfaction increases several
notches, and delivery systems
become efficient. The cost of
production climbs down
substantially, and companies
improve ROI.

3. Employees in the RPA Workplace Are Oriented Differently
• Employees are struggling under the burden of
routine, repetitive work but notice the
consumers demanding better services and
products.
• Employees expect companies to improve the
working environment in the same spirit as
improving customer satisfaction. The corporate
response, in the form of automation, is
expanding the comfort zone of employees.
• RPA removes the drudgery of routine work and
sets the stage for workers to play a more
decisive role in areas where human touch, care,
and creativity are essential.

4. Interpersonal Relationships Are Purposeful and Productive
• As time-consuming menial tasks are taken
over by automation, you free intellectual
capital and time for employee-to-
employee interaction. Instead of a
workplace where individuals mostly work
in isolation, the RPA workspace has
employees more willing to engage and
connect mutually. We create an
environment that is ideal for information-
gathering and experience-sharing.

5. Shifting From Randomly Routine to Strategically Sensitive
• With loads of time and better tools at
their disposal, employees are more caring
and sensitive to the need for making a
difference in the lives of customers. More
employees are actively unlocking their
reservoir of creativity.
• Instead of the conventional approach of
“we’ll give customers a good experience
to make them happy,” we see employees
changing gears to the strategic approach
of ”we’ll give customers an unforgettable
experience, so they'll want more.”

6. Employees Are More Conscious of Quality & Timely Delivery
• RPA is known to cut manual error by
almost 57 percent. With RPA substantially
reducing the margin for error, employees
can be given the training to focus more on
customer service and delivery. Employees
become more receptive to working in
zero-error environments where quality
and timely delivery become bywords for
operational excellence

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