1. Profile:
I have extensive previous experience in Management having previously supervised an insurance
region incorporating underwriting, claims and marketing for both personal lines/motor book and
commercial insurance. On moving back to the UK my main focus has been acquisition and retention
of large commercial cases as an Underwriter with a specialisation towards Fleet and Motor Trade.
DLG has undergone many changes over the past three years and I have been able to be part of the
change by assisting with the off shoring project; producing process maps, and providing training of a
technical nature to the off shore team in India.
Key Skills and Expertise:
- Customer Orientated – 92% retention of my cases is due to the strong relationships I have
with my clients.
- Staff Development – Acting as a point of referral along with identifying training needs in
individuals.
- Adaptability – having changed careers, disciplines and cultures in the past
forces one to embrace change and make it work.
- Taking ownership/Accountability – If you can measure a risk, you can manage a risk,
therefore measurement along with collection of the facts. This is what I use in my day to day
working life. Leads to sound decision making, reporting and ability to take corrective action.
- Extensive Knowledge of Insurance requirements i.e. TCF, MID, Insurance Act 2015
- Strong Management Skills – having been a manager for over 15 years of a very successful
Insurance Region has equipped me in my dealings with clients, various stakeholders along
with identifying changing needs.
Career History:
Senior Technical Underwriter
NIG (DLG) October 2009 - Present
When arriving back in the UK I joined the DLG as this company had undergone a recent restructure,
they were employing specialists to deal with their larger more complex cases along with building
strong relationships with the respective Brokers.
- Liaising and negotiating with brokers regarding all aspects of their respective client’s
insurance requirements along with renewals.
- Face to face with the brokers with the view to building relationships.
- Controlling all aspects of the renewal cycles of large cases such as surveys, exposures, risk,
large losses.
- Rectifying negative trends by investigation.
- Delivery of results to budgeted targets.
- Technical Audits
- Mentoring and acting as a point of referral for colleagues.
- Providing rate strength and retention stats to head office.
- Current Motor level PUA 4. Grade 10.
- Reporting on large losses
5 Tiberius Avenue, Lydney, Gloucestershire, GL15 5PD
Contact 01594 719182/ 07775124775
Email: sastonheynes@gmail.com
Sharon Aston-Heynes

2. Regional Marketing Manager
Wheels Underwriting Managers (South Africa) October 2003 - April 2009
Wheels Group was an underwriting company which was new to the market, my strong network of
clients along with my knowledge of the market allowed me to ensure profitable growth within the
region. I left Wheels Underwriting to come back to the UK.
- Relationship building
- Acquisition and retention of new business.
- Underwrite complex risks.
- Reporting on market trends, providing budgets, institute corrective action where necessary.
- Training and familiarising of the product range to the brokers.
- Control and auditing on quality of documentation to the customers.
Underwriting Agent – Auditor (FTC)
Regent Insurance Company August 2000 – 2001
Regional Manager
Regents Insurance Company August 1993 – 2000
Initially I was head hunted by the CEO of Regent Insurance from WesBank, this was with a view
ensuring a high standard of management, building new relationships along with growth of business.
We won the region of the year award the following year, my income increased from R1.2 mil per
month R9 million per month, with a loss ration under 40%.
- Responsible to the operation of the 4 branches (46 staff members)
- Operations included, overseeing claims, underwriting, marketing
Internal Audits, legal cases and appointments of solicitors and investigators.
Making final decisions on approval of brokers, business and claim payments.
Reinsurance collections
- Responsible for overall achievement of budgeting targets. TCF, governance,
- Employment of staff and training of staff.
- Ascertaining the customer’s needs, managing expectations and delivering on agreed standards
of service.
Branch Manager
First National Bank (Barclays) - WesBank 1989- July 1993
I achieved the status of Branch Manager after completing my MBIA (2 Year Management Diploma)
On average I had been promoted every year since my joining in 1987 as a Business development
assistant.
- Ensuring the branch met all budgeted targets.
- Approval of finance
- Assessment of Motor dealers ito granting floorplan facilities.
- Assessment of corporate companies financials.
- Handling the operations of the branch – 11 staff members.
Education & Qualifications:
COP (DIP CII) 1993-2008

3. Inseta RPL – Intec College School of Insurance. NQF level 4 2007-2009
MBIA – 2 year Management diploma 1989-1992