2. 1
HUDSON SALARY GUIDES 2015
ABOUT THIS PUBLICATION
This Salary Guide is a compilation of salary and market information
provided by Hudson consultants, clients, candidates and other sources
across UK. Information was gathered by drawing on the extensive
knowledge of our recruitment consultants across Hudson’s specialist
practice groups.
Hudson is a global talent solutions company with expertise in leadership
and specialised recruitment, recruitment process outsourcing and talent
management across key industry sectors. Our specialist recruiters are
industry professionals who understand their market and the roles they
recruit for — and how much those roles are worth.
Salary ranges are approximate guides only. They relate to base salaries
and exclude superannuation/bonuses/incentive schemes/stock options.
TABLE OF CONTENTS
Contact Centre Scotland
Edinburgh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Glasgow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
3. 2
HUDSON SALARY GUIDES 2016
UK.HUDSON.COM
CONTACT CENTRE
SCOTLAND
EDINBURGH
CONTACT CENTRE SALARIES EDINBURGH PERMANENT (£ PER YEAR)
CONTRACT / TEMPORARY
(£ PER DAY)
All Sectors MIN £ MAX £ MIN £ MAX £
ADVISOR
Customer Service Advisor 15,000 17,500 50 75
Inbound Sales Advisor 14,000 17,500 50 75
Outbound Sales Advisor 15,000 21,000 55 85
Multilingual Service Advisor 17,000 23,000 55 85
Multilingual Sales & Service Advisor 18,000 25,000 65 96
MANAGERIAL
Team Assistant/Coach 16,000 20,000 60 75
Team Leader/Manager 17,000 28,000 65 115
Training Manager 25,000 38,000 110 160
Customer Service Operations Manager 30,000 45,000 115 175
Sales Operations Manager 30,000 45,000 100 170
Head of Contact Centre / Site 62,000 85,000 260 360
Head of Contact Centres (Multi-site) 78,000 135,000 330 570
QUALITY
Quality Assurance Advisor 18,000 26,000 65 100
Quality Assurance Manager 25,000 38,000 95 135
RESOURCE PLANNING & MI
Resource Planning / Real Time / MI / Dialler Analyst 18,000 28,000 65 150
MI Manager 25,000 35,000 95 175
Dialler Manager 25,000 37,000 95 200
Workforce / Resource Planning Manager 35,000 50,000 115 250
Head of Resource Planning 50,000 73,000 200 350
CUSTOMER EXPERIENCE
Customer Experience/Service Improvement Manager 32,000 45,000 120 200
4. 3
HUDSON SALARY GUIDES 2016
UK.HUDSON.COM
CONTACT CENTRE
SCOTLAND
EDINBURGH
CONTACT CENTRE SALARIES EDINBURGH PERMANENT (£ PER YEAR)
CONTRACT / TEMPORARY
(£ PER DAY)
All Sectors MIN £ MAX £ MIN £ MAX £
COMPLAINTS
Customer Complaints Advisor 18,000 25,000 65 100
Customer Complaints Specialist 24,000 29,000 120 250
Complaints Training and Competence Specialist 23,000 35,000 100 220
Complaints Team Leader/Manager 23,000 30,000 100 250
Complaints Operations Manager 30,000 40,000 150 300
Head of Complaints 60,000 130,000 400 700
RELATIONSHIP MANAGEMENT
Relationship Manager B2C 18,000 27,500 65 120
Relationship Manager B2B 23,000 32,000 85 130
Senior Relationship Manager 30,000 42,000 100 200
5. 4
HUDSON SALARY GUIDES 2016
UK.HUDSON.COM
CONTACT CENTRE SALARIES GLASGOW PERMANENT (£ PER YEAR)
CONTRACT / TEMPORARY
(£ PER DAY)
All Sectors MIN £ MAX £ MIN £ MAX £
ADVISOR
Customer Service Advisor 15,000 17,500 50 75
Inbound Sales Advisor 14,000 17,500 50 75
Outbound Sales Advisor 15,000 21,000 55 85
Multilingual Service Advisor 17,000 23,000 55 85
Multilingual Sales & Service Advisor 18,000 25,000 65 96
MANAGERIAL
Team Assistant/Coach 16,000 20,000 60 75
Team Leader/Manager 17,000 28,000 65 115
Training Manager 25,000 38,000 110 160
Customer Service Operations Manager 30,000 45,000 115 175
Sales Operations Manager 30,000 45,000 100 170
Head of Contact Centre / Site 62,000 85,000 260 360
Head of Contact Centres (Multi-site) 78,000 135,000 330 570
QUALITY
Quality Assurance Advisor 18,000 26,000 65 100
Quality Assurance Manager 25,000 38,000 95 135
RESOURCE PLANNING & MI
Resource Planning / Real Time / MI / Dialler Analyst 18,000 28,000 65 150
MI Manager 25,000 35,000 95 175
Dialler Manager 25,000 37,000 95 200
Workforce / Resource Planning Manager 35,000 50,000 115 250
Head of Resource Planning 50,000 73,000 200 350
CUSTOMER EXPERIENCE
Customer Experience/Service Improvement Manager 32,000 45,000 120 200
CONTACT CENTRE
SCOTLAND
GLASGOW
6. 5
HUDSON SALARY GUIDES 2016
UK.HUDSON.COM
CONTACT CENTRE
SCOTLAND
GLASGOW
CONTACT CENTRE SALARIES GLASGOW PERMANENT (£ PER YEAR)
CONTRACT / TEMPORARY
(£ PER DAY)
All Sectors MIN £ MAX £ MIN £ MAX £
COMPLAINTS
Customer Complaints Advisor 18,000 25,000 65 100
Customer Complaints Specialist 24,000 29,000 120 250
Complaints Training and Competence Specialist 23,000 35,000 100 220
Complaints Team Leader/Manager 23,000 30,000 100 250
Complaints Operations Manager 30,000 40,000 150 300
Head of Complaints 60,000 130,000 400 700
RELATIONSHIP MANAGEMENT
Relationship Manager B2C 18,000 27,500 65 120
Relationship Manager B2B 23,000 32,000 85 130
Senior Relationship Manager 30,000 42,000 100 200
