Resume

1. MS. NADIA AKHTER
DUBAI, UAE
CONTACT: +971 55 -7771992
EMAIL: nadia.akhter87@hotmail.com
Education / Certifications
2018 Currently pursuing Certificate in CII qualification
Jan 2015 Completed Certified Human Resource Professional (CHRP) from American Certification
Institute, Dubai, UAE
Oct 2012 Certificate in Fire and Property Insurance (Emirates Institute of Banking and Financial
Services)
2012 - 2007 Bachelors of Business Administration, Major in HR
Preston University, Ajman, UAE
March 2005 Higher Secondary Certificate
Our Own Indian School [CBSE], Dubai, UAE
Professional Experience
December 2015 – Current Bowring Marsh/ Marsh Management Services, DIFC
Bowring Marsh is the leading international reinsurance placement broker and is an arm of Marsh & McLennan group of
companies specializing in property and casualty risks and uses placement expertise in major international market hubs and an
integrated global network to secure advantageous terms and conditions for its clients throughout the world.
Reinsurance Claims Analyst (reporting to Head of Operations)
 Solely managed the entire Claims department for the first 18 months since joining BM Dubai.
 Responsible for handling and managing all lines of Reinsurance claims including Property, Engineering, Marine and
Liability.
 Notify new claims to all reinsurers after reviewing the slips, policy terms and relevant exclusions
 Review and understand incoming documentation and distributing to all the markets concerned
 Exclusively worked on clearing all Legacy and complex claims dated back to 2011 prior to founding of Bowring Marsh.
 Acting as the main point of contact and a liaison between the local and international reinsurers, Cedants as well as various
International Bowring Marsh offices including BM London, BM Singapore and Marsh Korea
 Attend to claim enquiries and provide support for procedural guidance to clients and facilitate information request between
insurers and clients
 Processing of claims on the PREMIA system and ensuring settlement documentation is sent out to the concerned markets
within the agreed TAT
 Monitoring incoming and outstanding funds from markets and communicate with client to provide collections updates for
outstanding receivables and reconciliations
 Generating claims reports as well outstanding receivables reports to the placement Brokers and Senior Management in order
to assist placements and/or policy renewals
 Coordinating with various internal departments such as underwriters, auditors etc. for all claim related requirements and
ensuring funds are released to the cedants/ clients in time
 Attend regular visits and meetings with clients, cedants , loss adjusters and reinsurers and various International Marsh and
Bowring Marsh Offices
 Working closely with the Head of Operations to review, identify and improve operations processes and procedures for
operational efficiency and enhanced quality claims service for our clients and partners

2. Aug 2012 – November 2015 Tokio Marine Nichido and Fire Insurance Co. Ltd
Tokio Marine is one of the leading and largest Japanese insurance companies in the world with an annual
turnover of $29billion. It is the only insurance company with AA- from Standard and Poors in UAE. Its local
operating agent is Al Futtaim Development Services LLC.
 Claims Executive ( April 2015 – November 2015)
 Assistant Insurance Business Development Manager - Broker Relations ( Aug 2012 – March
2015)
Claims Executive (reporting to Head of Claims)
 Registering Motor, Non Motor( Medical ,Property, Marine )and Reinsurance claims on intimation from clients, BDs
and Brokers
 Receipt and verification of claim documents
 Attending to claim queries received from the Insured and Brokers
 Liaising and following up with the Insured/Broker to ensure complete information and documentation is received for
smooth processing of claims.
 Coordinating with TPs for settlement of Medical claims
 Arranging for surveys and –Coordinating with Surveyors for reports
 Issuance of LPOs for motor claims on receipt of survey report
 Process Settlement of Invoices for Motor and Non - Motor claims
Assistant Insurance Business Development Manager (reporting to Head of Business Development)
 Responsible for 14 insurance brokers in the UAE market, with most companies operating an average
turnover of $100m, such as Marsh, Pinnacle Insurance Brokers, etc.
 Dealing with various classes of General and Corporate Insurance such as Property, Liability, Motor,
Workman’s Compensation, SME packages, Office Packages etc.
 Ensuring and managing broker relationships through extensive meeting schedules, effective
communication between Underwriting and Brokers and educating brokers over insurance policies and
wordings
 Working with existing brokers to develop newer insurance classes ensuring potential revenue streams
to the business
 In a span of two years, have successfully introduced 8 new brokers, such as PWS Gulf, Afia, Unitrust,
Greenshield, etc.
 Utilizing networking and communicating tools to develop business relationships within the Insurance
Market for expanding the broker portfolio.
 Coordinating with various departments such as Underwriting, Claims, Operations, IT to ensure
administrative and contractual commitments with Brokers are satisfied.
 Conducting training sessions fortnightly with Brokers to ensure knowledge transfer, implement their
feedback, introducing TMNF products and communicating the insurance company’s risk appetite
 Consistently work with brokers to understand and analyse business demands and scope out solutions
to enhance brokers’ business
 Keeping a track of payments from Brokers ensuring that there is no lapse in service
 Timely submission of Business Development reports, New Business reports about new revenue
streams, Broker Production Reports, Loss-Ratio reports, Production Analysis reports to management
 Develop sales plans and budgets to achieve annual KPIs
 Carrying out market studies and research analysis, delivering feedback to underwriting and working in
the development team to introduce newly enhanced products in the insurance market
 Proactive participation in organizing networking events for brokers to strengthen business relations
Mar 2007 – Jul 2012 HSBC Bank Middle East
Customer Service Officer (Mall of Emirates Customer Service Unit, reporting to Head of CSU
Branch)
 Worked from Dec 2011- Jul 2012
 Dealing with customers over accounts, personal loans, credit cards, advance and premier channels
 Effectively using cross-sell opportunities among Premier, Advance and Personal banking channels.
Achieved the Sales target by 150% consecutively for three months
 Using the Complaints management systems effectively to ensure prompt response to customer
complaints and queries

3. Insurance Business Development Officer (reporting to Head of Personal Financial Services)
 Scope of responsibilities for Motor, home, travel, medical, life Insurance
 Providing options, quotations and all front-line Insurance brokerage services to new and existing
HSBC customers over the phone as well as walk in clients
 Dealing with various Insurance companies such as AXA, RSA, Al Wathba, NGI etc.
 Ensuring timely data recording and document collection from customers to process insurance policies
 Operating CRMS system effectively to receive referrals from various HSBC branches
 Achieved Employee of the month Award in Jan 2010 and Shukran Award for highest sales in Mar
2010
 Was top performer in insurance products
 Received award from AXA Insurance for the highest number of sales for Motor and Medical
Insurance
Oct 2006 – Feb 2007 Citibank
Direct Sales Executive – Personal Loans (reporting to Sales Manager)
 Direct sales of Personal loans to New to Bank and existing Citibank customers
April 2006 – Oct 2006 RAK BANK
Tele Sales Executive – Insurance (reporting to Telesales Team Leader)
 Selling insurance policies as well as cross selling of various banking products to existing RAK Bank
credit card holders
Strengths
 Strong analytical skills and attention to detail.
 Sound knowledge of claims administration procedures and relates systems.
 Handling tasks by priority and complexity, whilst adhering to the standards of the organization
 Time management, effective and efficient resource utilization
 Proactive team leader, have handled a team of 13 sales people in HSBC
Computer skills
 System Expertise – CRMS, QMS, PREMIA
 Software Expertise – MS office
Other Details
Date of Birth: 24 November 1987 Driving License: Available
Reference: On request