Characteristics Of A Hotel

Characteristics Of A Hotel
Nowadays, hospitality is required in the business fields in general such as; hotels. As we know, in
the modern life, there are many of international brands and competition between hotels. However,
there are some qualities we have to consider before choosing a hotel as a guest or as a job offer to
work in it. (Tan, 2008) Firstly, in an ideal world every industry or even every successful person
should have a vision and a mission of his or her work. So, the vision is what a person wants to
achieve in a real life, the mission means what is the purpose of the business to make money or even
to make charity. Following this further, a new business should put a strong vision to motivate the
staff to work seriously and to reach the main goal of the industry. ... Show more content on
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(Hearn, 2002). Since the beginning of a business, the manager should focus on the mission
statement of the industry, and how to apply the mission of the industry in a real life. Moreover,
every company should make an appraisal forms every year or even every month to make sure that
the company is running towards its mission statement by evaluating the performance of all the
departments in the company and to support the weaknesses. (Beek, 2007) This report highlights on
Westin Doha Hotel and Spa, the vision and mission of this hotel are based on the scope of hotels in
Doha. The vision of Westin hotel is to be the most well– known hotel in Doha and to gain the
publicity in a hospitality field in Qatar by making huge events which are interested in charity such
as; making open days for elderly and children with cancer. Also, the mission of Westin hotel is to
gain money and to overcome all the difficulties that Qatar is facing after blocking. Some strategies
are followed by Westin hotel to distinguish itself in the market place in Qatar and to achieve
Westin's mission by making promotion, discounts and using hospitality dimensions in a good
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Vacation Rentals Or Hotels
Vacation rentals or hotels, that is the question. When choosing the most suitable accommodation for
your trip, there are a few factors that come into play. For example, how much are you willing to
spend for a night? After all, the money that doesn't go into accommodation, goes into meals or
shopping.
To help you deal with this struggle, we have compiled a checklist to guide your choice in deciding
the perfect accommodation for your trip. Undecided between vacation rentals or hotels? Read on to
find out more about which to pick when you are planning your perfect holiday trip.
Costs can vary according to the size, location and length of your stay. If you are not on a tight
budget, staying at a hotel might be more enticing than spending a night at a vacation home. Unlike a
vacation rental, a hotel offers more customer–oriented services such as room–keeping services and a
24 hour reception and concierge to attend to any needs you might have. Stay in a hotel and when
you are back after a long day spent exploring the city, you can be sure to return to a tidied room and
clean sheets.
If your budget is not as flexible, vacation rentals are the way to go. The biggest perk is that instead
of getting a room all to yourself, you get an entire house! This often comes complete with a living
room, a bedroom and a kitchen. It will be like you never left home, except maybe a little bit nicer
and more exciting.
More often than not, the reason why most hotels are costly is due to the fact

Rosewood Hotels & Resorts
Running Head: CASE STUDY
Rosewood Hotels & Resorts
Sonja D. White
Marketing In The Global Environment
Overview Rosewoods Hotels and Resorts have been operating for 25 years and possesses' 12 hotel
properties all over the world. The group of hotels has a well–built ability and power to raise value of
properties by building unique, one of kind properties with a small ultra–luxury residential style.
Emergence of new hotels has increased intense competition in the hotel industry and it has become
difficult to position Rosewood's collection of properties in an increasingly flooded field of luxury
operators (Hatch & Schutz, 2008). Thus, the management team has been strongly considering
Rosewood Hotels and the Resorts ... Show more content on Helpwriting.net ...
Limited market and limited number of customers: As management and culture are similar
throughout the chain, Rosewood hotels and resorts will be limited in terms of customers and market
in a specific area.
Effect of an Assumption Customers enable the organization to treat each customer in a different way
on the basis of the contribution they make towards the firm (Kleinaltenkamp & Wengler, 2007). The
analysis of customer lifetime value aids the organization to rank and order customers on the basis of
their contribution to organization's revenues. It also helps the organization to determine as to how
much it can invest in retaining customers to gain positive returns on the investment.
Organizations that use corporate branding have a much higher customer lifetime as compared to
organizations that do not use it. Following are the assumptions that were created during the
calculation of Customer Lifetime Value (CLV) in the Rosewood Hotels and Resorts. The marketing
and operations asset in Rosewood hotels is about one million dollar per year. The customer retention
rate of Rosewood Hotels is invariable with both corporate branding and without corporate branding
throughout the year. 16.67% customers are retained when there is no corporate branding while
21.67%

Independent Hotels Vs. Branded Hotels
OTAGO POLYTECHNIC AUCKLAND INTERNATIONAL CAMPUS
Critique Article # 2
Independent hotels v/s branded hotels
Sagar Sharma
2/20/2015
Assumption.1 According to the authors of the article they have quoted an assumption that for a new
entrant it is important to have a pre – entry experience to determine its performance.
Evidence by the author
To back up the assumption made by the authors, they have provided with evidence which states that
according to M. Ganco in 2009 it is important to have a pre–industry experience before entering a
new industry and also according to Dimov and Martin in 2004 and 2010 "both breadth and depth of
experience contributed to the likelihood that firms made first round entries."
Challenging the assumption
The authors have made a significantly true assumption above to what I completely agree with.
Importance of pre–industry experience was first analyzed in 1982 by Gort and Klepper who also
says that a new entrant who has prior experience of the industry will be able to survive the
challenges of the new industry and also the heterogeneity of the previous and new firm is equally
important. By stating the above evidence I completely stand with the assumption made by the
authors.
Assumption.2 According to the authors the brand flag on a franchised firm will be an indication of
the product quality for the potential customers.
Evidence by the author
To support the assumption made by the authors, they say that according to a study by Erdem and

The Hotel At The W Hotel
Housekeeping Department at The W Hotel in San Francisco
Fernanda Castro
San Francisco State University
Table of Contents
Overview 3 Introduction 4 Target Market 5 Competitive Analysis 6 Performance Standards 7 Data
Analysis 9 ... Show more content on Helpwriting.net ...
The W Hotel in San Francisco is located in the SoMa (South of Market) District. This district is
home to the Moscone Center which hosts major exhibits, conventions, and trade–shows. There are
37 hotels within a close perimeter to the Moscone Center that can expect a high volume of business
travelers throughout the year. The W Hotel in San Francisco is right across the street from the
Moscone Center. Its features like the FIT GYM, Bliss Spa, TRACE, Living Room Bar, among
others are within the property making it a well–rounded hotel capable of capturing more business
and driving revenue.
Introduction
The W Hotel in San Francisco is rated among the top business luxury hotels in San Francisco (Best
Luxury Hotels in San Francisco, 2013). Its close proximity to the Moscone Center makes it a
business friendly hotel. All of the data collected was focused on the housekeeping department and
found using Revinate, a website that contains reviews from any online source containing feedback
about hotels, restaurants, and brands. From the data collected, it is evident that the W Hotel in San
Francisco has room for improvement in the housekeeping department. By implementing a change in
its housekeeping department, the W Hotel will be able to surpass its competitor and increase
revenue, social media standing, and guest satisfaction.
Target Market
The W Hotels location and amenities make it advantageous to any business traveler. According

Outsourcing and Hotels
Introduction
What is Outsourcing?
Outsourcing can be defined as a business relationship in which two or more companies work
together to achieve a collective advantage. Rugman et al (2003)
If you look back ten – fifteen years ago outsourcing in hotels was not a popular concept but more
recently with the downturn in the economy in the nineteen nineties more and more hotels are turning
to outsourcing to help increase their revenues and maximize their profit potential. The use of
outsourcing enables firms to maximize their resources and to reinforce their competitive advantage.
One of the most popular areas for outsourcing in hotels would have to be the Food and Beverage
sector. The decision to outsource by many hotels has been ... Show more content on Helpwriting.net
...
The service provider re engineers the work of specific functions and at the end of the contract the
client regains full responsibility and control.
6. Joint venture outsourcing involves the use of a niche in the given market and setting up a new
company. The client provides the staff and the assets. The profits from the company will be divided
out as in the agreement.
7. Equity stakes is the strengthening of the outsourcing agreements by either the client or the
provider of the equity stake in the other.
What can be outsourced?
Within a hotel almost every department can be outsourced but not only in hotels in any industry
almost any function can be outsourced. Outsourcing can be undertaken in some of the following
ways of a business process.
– Traditional Services
– Current and new services
– Core competencies
– Projects
Robinson et al (1995)
Every hotel and property will have many different valid reasons on whether to outsource or not to
outsource. The main operations in a hotel that are most likely to be outsourced are;
– Specialist services where specialised personnel or skills are required
– Functions that would have fast changing IT requirements
– Operations where recruitment of employees and training of employees is of a high cost to the

hotel
– Operations that are labour intensive
– The operations which are the commonplace
Robertson et al (1995) cited in Fox (2005) p 13
Outsourcing within the Hospitality Industry
Within the

A Report On The Hotel
Chapter 1 Introduction
1.1 Company overview QiuShuiShan Hotel is located Shenzhen Long gang District, China. That
hotel have very convenient transportation only 30 minutes from the train station, just 45 minutes
from Shenzhen Airport. The hotel investment and built by nationally known Nanling Village
(Nanling Joint–Stock Company). The hotel are invited the Hong Kong best hotel designer.
Shenzhen QiuShuiShan hotel has 232 individually designed rooms, European–style lobby and there
are many different functions of facilities in this hotel, such as sauna, swimming pool, gym, and
other facilities.
However, this is the second hotel in this village, in a few years ago the hotel complete the
transformation of tiny resort transformed into a five–star luxury hotel. The number of employees
increasing from a few hundred to a thousand people. However, these employees are have different
background, because Shenzhen is a comprehensive city , so here is full of people from different city.
Shenzhen is also a fast–growing city, Whether it is the rhythm of development or way of life are
changing every day.
Qiushuishan hotel is going to transition from village resort to Shenzhen five–star hotel ,so this
report will discuss the issues that the company may need face including the current structure and
culture. Also this report will focus on the motivational strategies, which is the important element of
hotel human resources management.
1.2 Problems
For the transformation of the hotel,

Hilton Hotels
Hilton Hotels: Brand Differentiation through Customer Relationship Management Hilton hotel was
founded by Conrad Hilton, and established in 1919. It has been operated in 78 countries, began with
the mobley hotel in cisco, texas. The company went public under the name Hilton Hotels
Corporation in 1946, with a portfolio of 15 properties in 11 states. After spinning off the
international unit in 1964, Hilton focused on domestic growth in the lodging segment as well as
through diversification into casinos and vacation ownership. A strong commitment to economies of
scale was made in 2000 with the acquisition of Promus Hotel Corporation, a transaction that pushed
Hilton close to the 1,700 properties mark. In 2005 Hilton Hotels bought back ... Show more content
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Recognition was about balancing the central view and the local knowledge so that they can call by
name, they can congratulate on customers recent attainment of diamond level. It was about
acknowledging and making customers feel welcome. Personalization was about changing the
experience to tailor it to customer needs, whether through communications or at the hotel. While
recognition and personalization were most visible to customers, service recovery was a discipline of
regaining customer trust after a mistake or problem occurred. Customer analytics was the less
visible component of the CRM strategy, but a critical one, as it ensured that Hilton could measure
results and quickly act when needed. As many other big companies, losing profitable customers can
dramatically affect a firm's profits. The cost of attracting a new customer is estimated to be five
times the cost of keeping a current customer happy, so Hilton was using CRM to retaining
customers. As famous brand, Hilton give the best quality for their customers. Quality is the totality
of features and characteristics of a product or service that bear on it's ability to satisfy stated or
implied needs. For achieving high levels of total quality so that firms remain solvent and profitable,
Hilton marketers play a key role. Marketing managers must calculate customer lifetime values of
their customer base to understand their profit implications. They must also determine ways to
increase the value of the

The Good Hotel Is A Hotel
The Good Hotel is a hotel that is operated by the Joie de Vivre group (jdV), located in the San
Francisco area. What distinguishes this hotel from the standard big chain hospitality operation is that
the hotel focus and being socially and environmentally favorable. Their philanthropic and positive
approach is designed to inspire the "good in us all" (Pearce, 2015, p. 21–2). Over all jdV manages
multiple properties in the San Francisco area include the Best Western Americana and Best Western
Carriage Inn. These properties are managed by Pam Janusz who has been in charges since 2009. On
April 10, 2010 Pam Janusz received an e–mail stated that the properties had been foreclosed on
forcing a sale to a new ownership group. Pam Janusz was instructed by the jdV president that she is
to prepare an evaluation of the hotel's performance while implementing a strategy for a smooth
transition of properties. Pam Janusz was also assured that she will be reassigned to another position
within jdV property management. Pam Janusz surprises continued as she filter out her e–mails. One
of her e–mails that she opened informed her that a travel group in Norway would have to cancel
because of the volcano in Iceland causing a disruption in air service.
1. What is the Mission/Vision behind the Good Hotel concept? The concept behind the vision and
mission of The Good Hotel is to make sure every guess and workers alike have a great experience in
their hotels. They provide a healthy, relaxing

Disadvantages Of Hotel Overbooking
If one were to ponder the question of whether hotels should overbook their rooms the answer may
appear to be quite simple. Why would a hotel owner want to book more reservations for rooms than
they actually had available? This is precisely why this issue has faced the hotel industry for a
number of years. Contrary to what the average person may think about hotel owners overbooking
their rooms, it has actually shown itself to be a noble strategy in achieving maximum profitability
when done accurately. It is imperative that it is done in an appropriate manner so as to not give the
hotel a corrupt name or lead to guest dissatisfaction.
Having a knowledge about overbooking and what impacts it can have on a hotel are key to
understanding how hotels ... Show more content on Helpwriting.net ...
The hope is to have all the rooms on the property occupied on any given night; due to the fact of
no–shows and cancellations hotels may decide to overbook. Though hotel overbooking can offer
success to a vast array of hotels, it is clear that there are also some disadvantages that could spawn
from it. In his article, "The Impact of Overbooking on Hotels' Operation Management," Vladimir
Sashov Zhechev notes some of the possible consequences that could result for overbooking when all
of the guests do actually show up that had a reservation. For example, if a customer has made a
reservation at a certain hotel and arrives there only to discover that their room has been given to
another guest who also had a reservation, it is only logical that the guest is going to be quite irate. It
is now the duty of the hotel to arrange for that customer to have alternate lodging accommodations,
as well as provide transportation for them to get to their other destination (Zhechev et. al Ivanov 7).
Additionally, the hotel may offer the guest a free night on their stay or their next stay due to the
complications they have just experienced on their visit. This now has ended up costing the hotel
money that it will now take as a

feasibility for hotel Essay
Executive Summary
In March 2014, my friends and I is interested in the development of a luxury hotel, planned to be
operated by a well renowned hotel brand, a feasibility study was commissioned to be made.
The purpose of this paper is to investigate the opportunities and risks of operating a high class hotel
at the designated location. In order to determine whether a feasible operation of such an
establishment is possible, the various key factors of competitive business in this particular market
will be analyzed
Basically, the main factors include a certain standard of guest rooms and suites, gourmet facilities as
well as recreational areas including a representative Wellness.
A prerequisite for a professional feasibility study is ... Show more content on Helpwriting.net ...
– Gourmet restaurant and lounge,
–Multifunctional meeting and conference rooms
– Wellness & Fitness & Gym area
Furthermore, parking facilities will be provided in the public garage which is next to the hotel
providing approximately 600 parking spaces. The study is based on information gathered through
property inspection and analysis of secondary data available on the market. At the moment of the
assignment, the project is in the stage of planning.
B. Our aim of this feasibility study is to obtain a neutral, professional and qualified opinion and a
thorough analysis of the current project plans. All assumptions in this feasibility study regarding the
project itself with respect to size, layout and design, as well as operator selection are based on plans
previously presented by us. These plans are measured and developed by design team and architect.
The study examines site and market circumstances at the time of site inspection, market research, all
relevant economic issues as well as financial estimations for the proposed hotel project.
Furthermore, the study relies upon information provided and the analysis of secondary data
available on the market .We will require three new clients for our consulting business within two
months by asking for referrals, launching a social media marketing campaign and networking with
local businesses. This will

The Virgim Hotel: The Ruling Hotel
The Peabody Hotel was the place to see and be seen in the late1800s. The opulence and the
Renaissance architecture of the historic Tennessee hotel, epitomized southern hospitality. However,
it wasn't just the luxury of the hotel or the celebrities who stayed there that made it notable; it was
the hotel's feathered resident guests which made the hotel a must–see stop on any Memphis,
Tennessee itinerary. Since the 1930s to the present, five Mallard ducks have taken up residence at
the famous hotel, and march down to the lobby twice a day to greet their adoring public.
The Peabody ducks first appeared at the hotel in the 1930s when the general manager of the
Peabody, Chip Barwick, returned from a hunting trip – somewhat inebriated. He was accompanied

Hotel Hotels In Mussoorie
10 BUDGET HOTELS IN MUSSOORIE Mussoorie offers a wide range of hotel, from budget to
luxury there are hotels available for people coming from any background. Mussoorie has quality
budget hotels even for people with a shoestring budget. Though these budget hotels do not have the
perks of lavishness available in luxury hotels but are great for backpackers, solo travelers, students
or even families alike.Let us explore some of the hotels in hotels which are pocket–friendly and
could be trusted any time you travel to Mussoorie. 1.HOTEL ASHIRWAD
Image courtesy: Google
Located in the very prime location, this hotel is a great choice to go ... Show more content on
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Hotel Location
The Mall. Mussoorie, Uttarakhand – 248 179
Accommodation
Hotel Midtown offers for staying 42 well–furnished rooms. Each of these rooms is spacious and
decorated as per the likes of travelers.
9.HOTEL FILIGREE
Image Courtsey: Goibibo
This hotel should be on the list of every budget traveler.This hotel greets you with its amazingly
warm hospitality and wonderful ambiance.The hotel hosts of very caring staffs who serve to the
need of every one who stays here.You can always choose to have your breakfast on the terrace while
basking in sun, which is a great experience in itself.The rooms here are big, spacious and very
neatly maintained.
Hotel Location
Camel's Back Road, Kulri, Mussoorie, Uttarakhand – 248

Hotel Description Of Conrad Centennial Hotel
Conrad Centennial Hotel is part of Conrad Hotels & Resorts, an international brand of luxury hotels
and resorts, owned and operated by Hilton Worldwide. Conrad was considered the luxury flagship
brand in the Hilton Family of Brands, named after company founder Conrad Hilton, until being
supplanted by The Waldorf–Astoria Collection in 2006.
The 5–star, 31 story hotel was designed by renowned architects Phillip Johnson and John Burgee.
The design concept of the hotel is business modern–luxury in a residential atmosphere with a focus
on regional Southeast Asian art. The hotel boasts a grand marble staircase and is decorated with a
vast art collection featuring over 3400 pieces of sculpture, paintings and artifacts created by both
local and international artists.
The hotel strives to accommodate all of its guests needs by identifying them and acknowledging the
fact that ... Show more content on Helpwriting.net ...
Classic Rooms, designated Business Floor Rooms and Executive Floor Rooms (the most popular
room category) are available to meet the different requirements of various customer segments like
the corporate and leisure travellers. It also has four award–winning food and beverage venues to
offer – Oscar's, Chinese Restaurant, Golden Peony and Lobby Lounge, with a 24–hour in–room
dining menu, which allows guests to enjoy their meals in their own guest rooms in privacy.
To meet the needs of corporate travellers and event planners, the hotel offers a business center and
17 function rooms, including meeting rooms and a Grand Ballroom (7220 sq feet), which can host
up to 500 persons. In addition, some of the other amenities the hotel provides are a full–service spa
and fitness center, In–room and public wireless Internet, parking facility, outdoor pool, concierge
service, free area shuttle, limo/town car service, in–room childcare and 24–hour operating front
desk.
2.2 Organization &

Hotel and Hospitality Industry
1. Task 1
Analyze current scale, scope and diversity of the hospitality industry so that your report will help
The Mittal Group to take a decision. 1.1, M1
Assume that if I am a senior team member in "Expert Business Consultancy Firm" then my role is to
show/give the information about the current scale, scope and diversity about the hospitality industry
so that The Mittal Group will invest in hospitality industry and the information was briefly describe
given below:–
1.1 Hospitality industry
The Standard Industrial Classification (SIC) (1968) defined it as 'establishments (whether or not
licensed for the sale of intoxicating liquors) providing meals, light refreshments, drink or
accommodation (.Jones, 1996). Knowles (1996:2) ... Show more content on Helpwriting.net ...
People are travel from country to country place to place for leisure, entertainment, Business
purposes also which means they spent their money in the hospitality industry. As the main point is
that hospitality industry helps to generate the money as well as foreign currency also.
3. Enhance international relation
People are travel from country to country and place to place. They spent their time in the hospitality
industry/hospitality service like hotel, resort etc. Example in Nepal more tourist come from India as
well as other country also which directly makes the good relationship between two countries and
also maintain brotherhood relationship.
4. Increase economy of country
If the people from any country get the employment opportunity due to the hospitality industry which
means that the country itself earn the profit and it directly affects the development/economy process
of the country.
5. Cultural exchange
Hospitality industry teaches us about the different religious as well as different cultural. Example in
hotel also there are different people with different cultural which means the cultural is directly
exchange with each other.
6. Increase quality of life
Due to the hospitality industry/service industry people are more conscious about their personnel

hygienic. The hospitality service means good, sanitation and hygienic food with hospitality manner
which means quality life directly

Borgata Hotel
The hotels in Atlantic City that are located on the boardwalk are also referred to as the hotels on the
"Strip", which was the most popular destination for all visitors to the town.
That was until the Borgata was built off of the Atlantic City strip and on the west side of the Atlantic
City bay. The Borgata hotel, casino & spa was built with the intention of bringing Las Vegas style
gaming & entertainment to Atlantic City. It fully succeeded. From the largest casino gaming area in
Atlantic City to world class dining the Borgata spared no expense when it came to trying their best
to make people come to the casino and always want to come back to the casino!
There are two entertainment venues at the Borgata, (The Borgata Event Center & the Borgata

Description Of Biltmore Hotel
The Biltmore Hotel is located in Coral Gables, Florida around 10 minutes from downtown Miami.
The hotel sits proudly on the corner of Anastasia Avenue and Columbus Boulevard.
The Biltmore is a lovely mix of Victorian and European and was built in 1925. It is advertised as a
luxury golf and spa resort. The hotel has long catered to high society and has seen guests like Al
Capone, the Roosevelt family, the Vanderbilts, Duke and Duchess of Windsor, Judy Garland, Bing
Crosby and Ginger Rogers.
The hotel was built in the Mediterranean Revivalist style and has become one of the grandest hotels
in the U.S. After its heyday for some years it was used by the federal government, the University of
Miami's School of Medicine and then sat vacant.
The Biltmore then went through two major restorations in 1981 and in 1992. Today the hotel
welcomes not only guests but hosts various events like fashion shows and weddings. People can
come just to take a look at this lovely hotel and dine at the patio restaurant. Visitors can choose to
take tours and on Thursday nights both the guests and the public can listen to ghost stories.
The hotel features an 18 hole golf course, tennis courts and a country club. Right from the start it is
an impressive building with a red tile roof, resembling a European palace and has an archway over
... Show more content on Helpwriting.net ...
When the war ended it became The Hospital of Veteran's Affairs and late was the University of
Miami's Medical School where they stored cadavers of the dead homeless on the lower floors. In
1987 the hotel opened up once again as a deluxe hotel but shut down once more in 1990. It was
once again thoroughly renovated and as a result became the top hotel for Hollywood stars,
politicians and the elite catering to such people as Margaret Thatcher, Bill Clinton and Robert

Hotel Analysis : Hotel Inn
Hotel Café Royal Introduction
1.1 Introduction of The Set Group
Each hotel of The Set is a destination in itself. Guests are invited on a journey incorporating design,
culinary experiences, wellbeing and a greater appreciation of their locality.
Rich in history, culture and architecture, properties undergo sensitive yet radical restoration to marry
the old with new whilst catering to the needs and desires of the modern guest.
Reflecting the local culture of the destination each hotel is positioned at the heart of the city in
luxurious yet artistic areas with a strong sense of place. This is mirrored throughout the hotel in
design, amenities and service.
For us, the magic lies in embracing the past without getting lost in the nostalgia.
BRAND PROPOSITION
The Set is a group of contemporary hotels conceived for the sophisticated, culturally literate
traveller of the 21st century.
The hotels are typically located in an original or characteristic part of a major city while fully
representing that city's authentic attributes and spirit. They create a guest experience that is at once
beautiful, comfortable and culturally rewarding.
BRAND VALUES AND PERSONALITY Authentic – Created in a way that faithfully represents an
original
 Considerate: Thoughtful, personal; Part of community
 Knowledgeable: Intelligent, well informed, experienced; In the know
 Characterful: Distinctive qualities; Unique behaviour
 Understated: Subtle yet effective; High quality without hyperbole

Hotel Chain Of Hotels And Resorts
1 Introduction
Marriott group of hotels and resorts is an International leader in hotel Industry owning more than
3700 properties making it one of the broadest range of brand portfolio holders in the world. Marriott
chain of hotels was founded by Mr. J. Williard Marriott in the year 1950 when he started with two
motels. The first motel was established as an airport motel near Washington and served as a quality
Inn while the second motel was set up near the Twin Bridges a few years later. The second motel
gave Marriott the much desired brand name and Marriott took off one of the most successful hotel
chains and never looked back.
2 Context and Research Rationale
The research problem is based on the study of green or environmentally friendly strategies adopted
by one of the top hotels in UK– Marriott hotel, Regents park London and whether such strategies
have an effect on some intangible variables of marketing such as guest behaviour and guest
satisfaction or loyalty.
The answer to why is this a research problem is because hotels usually have positive attitude
towards green strategies but they do not see it as a viable marketing strategy, which impacts their
core competency in the business. Most of the big organisations follow green strategy to play it safe
rather than using it as an effective guest retention strategy. There is a gap in the research done
towards identifying the relationship between adopting green strategy and its impact on business
growth factors such as

The Georges Hotel
Owned and operated by the Mitchell Family, The Georges Hotel is a small European styled boutique
located in Chicago, Illinois. Jeff and Chad Mitchell were raised in the hospitality business, as
children they both worked at their father's motel greeting guest and helping out when the motel was
short–staffed. Jeff, the older of the two sons, was most fond of this type of work, which inspired him
to open The Georges Hotel. Jeff serves as the CEO and co–owner with his brother Chad who
unfortunately, does not share the same interest in the hospitality business.
Although Chad is the VP of Community Relations and co–owner of the hotel, he habitually leaves
his responsibilities with his wife Cindy Mitchell, who is also the hotel's Director of ... Show more
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6). Cindy, in the past, has depended on referrals for staffing. Consequently, she has no formal policy
or hiring practices in place to adequately equip her for recruitment needed for expansion. Cindy
even states her incompetencies, "There is no employee handbook, little formal policy structure, no
employee complaint procedure, and very little supervisor training" (Gusdorf, 2013, p. 6).
Although Chad feels comfortable leaving his responsibilities with his wife to play golf, Cindy
clearly cannot juggle both responsibilities. Chad's actions are selfish in the sense that he is
collecting income from the hotel but not attributing to the organization. Thus, the HR department is
suffering "the HR department has primary been an administrative agency [...] Cindy anticipates that
a larger hotel organization will require a far more strategic HR department than the one she
currently manages" (Gusdorf, 2013, p. 6).
If Cindy could solely focus on her department instead of juggling both roles she would be aligned
with the operational goals and would be prepared for any organizational change. Instead, Cindy has
failed to provide her current staff with suitable direction and formalized structure. As a result, many
of the employees at The Georges Hotel are lacking in discipline, performance and have little to no
accountability for their actions. This is a result of poor management skills, which can leave the

Rosewood Hotels
CONTENTS I. EXECUTIVE SUMMARY 1 II. SITUATION ANALYSIS 2 a) Economic
Environment & Industry Trends 2 b) Organizational & Political Environment 3 c) SWOT analysis
for Rosewood 5 III. PROBLEMS FOUND IN SITUATION ANALYSIS 6 IV. STRATEGIC
ALTERNATIVES 9 a) Corporate Branding 9 b) Individual Branding 11 c) Selective Corporate
Branding 12 PROPOSED BRANDING STRATEGY – SELECTIVE CORPORATE BRANDING
STRATEGY 13 SUMMARY 15 APPENDICES 16
I. EXECUTIVE SUMMARY
Rosewood Hotels & Resorts (Rosewood), known for managing distinctive luxury hotels is
considering a new brand strategy. Rosewood's concept for each property has always been "Sense of
Place", emphasizing the individual character of each ... Show more content on Helpwriting.net ...
However, the higher number of properties managed by the corporate branded hotels could have
provided a larger base and more similar–styled options for multi–property stays by guests compared
to the lower base of those in the individually branded categories like Rosewood. The distinct
personalities of each Rosewood property may ironically limit multi–property stays due to each
property's own merits. Thus, Rosewood's data of 5% guests who had stayed in more than one of its
properties may not necessarily be an inferior indicator in relation to that of Four Seasons' 9% rate.
The corporate branded hotels' market penetration was also supported by the loyalty programme
machinery. The frequent–stay programme grew by 12% in guest enrolment in 2003 according to a
research conducted by the Market Matrix. Such programmes could potentially double the rate of
returning guests. Even though not all major brands adopted this approach, its existence made it
tougher to change consumer behaviours and prevent any new market entrants to present themselves
as reasonable viable product substitutes for a major part of the penetrated market share.
Coincidentally, a group with a larger number of properties would also provide a bigger option pool
and accessibility for guests to maximise their returns through such programmes. Although John
Scott deemed such an initiative as irrelevant to Rosewood's course, this marketing strategy would
still present itself as another level of

The Scarlet Hotel: A Critique Of The Scarlett Hotel
Singapore is a vibrant and exciting city. From a distance, it's cosmopolitan and sophisticated. Upon
closer inspection it also has a sexy and sometimes naughty side. This can also describe the Scarlett
Hotel an 80 room mischievous boutique hotel.
I am all that you seek and wish to behold. Sensuous, gracious, vivacious, uninhibited, bold,
provocative, naughty, stylish.
Spend a luscious night in my boudoir. I am Scarlet, your gracious hostess. Let me seduce you with
my tempting offers...
Scarlet is the fictional persona and concept muse for the hotel. Think of the naughty maid in
stilettos, fish nets stockings, and garter belts. She is the concept which drives the hotel design, ethos,
and experience.
This is a hotel with an attitude. Bold ... Show more content on Helpwriting.net ...
Chef Alex was born in Marsala, Italy where he found hiss a love of the truffle and good old fashion
Italian cooking.
They also manage the restaurant and lounge Aria upstairs with views of the downtown Singapore. It
is a fabulous alfresco space for dining on Italian small plates, having a drink or sharing time with
friends.
There's so much to do in the area and the Scarlet hotel makes an excellent base to explore it all.
After a long day exploring all that Singapore has to offer or after a series of intense business
meetings, guests need to decompress. There is a refreshing cobalt blue Jacuzzi called Soda. They
also have a boutique sized gym Flaunt complete with free weights, machines and a resident trainer.
The Scarlet hotel is an authentic boutique hotel drenched in history and heritage. It is a lavish with a
strong design concept perfect for those looking to escape the predictable cookie cutter hotel
experience. Its location in the trendy Ann Siang Hill area allows for an easy walk to a collection of
restaurants, lounges and it also has easy access to the rest of Singapore via the MRT subway. The
Scarlet Hotel is not for everyone but it's a perfect for the right

Essay On Hotel Hotels
10 BUDGET HOTELS IN MUSSOORIE Mussoorie offers a wide range of hotel, from budget to
luxury there are hotels available for people coming from any background. Mussoorie has quality
budget hotels even for people with a shoestring budget. Though these budget hotels do not have the
perks of lavishness available in luxury hotels but are great for backpackers, solo travelers, students
or even families alike.Let us explore some of the hotels in hotels which are pocket–friendly and
could be trusted any time you travel to Mussoorie. 1.HOTEL ASHIRWAD
Image courtesy: Google
Located in the very prime location, this hotel is a great choice to go ... Show more content on
Helpwriting.net ...
If you are visiting Mussoorie during the off–peak season, Hotel Classic Heights can also offer you
some good discounts. The staff of the hotel is professional yet very amicable.
Hotel Location
Gandhi Chowk, Library Bazaar, Mussoorie, Uttarakhand
Accommodation
The hotel offers its guests 21 elegantly appointed rooms. The luxurious rooms of the hotel are
traditionally named as Aamrapali, Regular, Badshah, Benazir, Princess and Luv Kush.
7.HOTEL STARZ REGENCY
Image courtesy: Ixigo
A homely and comfortable stay at reasonable price awaits you at Hotel Starz Regency in Mussoorie.
The hotel occupies a position next to the Mall Road. From the hotel room, guests can soak up
wonderful views of the Doon Valley and the Himalayan ranges. The hotel rooms feature a variety of
designs and have been thus categorized into Indian, Chinese, Modern and Ancient.
HotelLocation
Near Picture Palace, Bus Stand, Mussoorie, Uttarakhand – 248 179
Accommodation
Hotel Starz Regency features a total of 33 wonderfully appointed guestrooms. All these rooms have
been provided with luxurious amenities and modern day comforts.
8.HOTEL

Hotel Personnel
PERSONNEL: DUTIES, FUNCTIONS AND RESPONSIBILITIES
HOTEL DIRECTOR
The Hotel Director is responsible for all hotel departments onboard and supervises all "hotel"
department heads to ensure company standards and procedures are being upheld, in an effort to
maximize guest service and satisfaction. The Hotel Director oversees crew morale onboard and
allocates crew cabins. They are directly involved in the maximization of onboard revenues and will
monitor and control expenses and requisitions of all hotel departments. The Hotel Director ensures
all group functions and our VIP guests are looked after.
CHIEF PURSER
The Chief Purser is responsible for the overall operation of the Guest Services on board and
manages the Purser ... Show more content on Helpwriting.net ...
Also, working different shifts, such as a Day Assistant(s) and Night Assistant(s).
Laundry Manager – Responsible for the cleaning and pressing of all items onboard, such as guests'
clothes, ship's linens (tablecloths, napkins) and crew clothes. Responsible for the operation and all
personnel associated with the Main Laundry.
YOUTH DIRECTOR
Manages the "Camp Carnival" youth program. Supervises the youth counselors in performing baby
sitting and scheduled youth activities. CHIEF ACCOUNTANT
Responsible for virtually all cash handling onboard, the Chief Accountant will control the ship's
safe, prepare weekly cash and expense reports, pay tour operators and issue funds to the Pursers for
Purser floats. The Chief Accountant also collects the cash deposits from business partners in
addition to the Casino. The Chief Accountant is responsible for overseeing the cost and revenue
accountants in their departments and ensuring proper reports are generated daily.
Revenue Accountants – Responsible for the maintaining the Sail & Sign system. They
recognize and repair problems with the system, execute daily and voyage functions and balance all
cash reports and figures related to Sail & Sign.

Paymaster – Responsible for paying the crewmembers onboard their salary.
SHIP'S DOCTOR
Oversees the medical team onboard and makes any

Budget Hotel
The Advantages and Disadvantages of 7 Days Inn
As a typical budget hotel, Seven Days Group Holdings Limited established in 2005 and now, more
than 1000 Seven Days Inn have scattered all around the China (Zhang, 2012). I registered to be a
member of 7 Days Inn two years age, and have already lodged in three branch stores in different
cities during my travels.
Budget hotels are considered as 1 star hotel because they provide lodging at cheaper price varies
from 30$–40$ per room per night. The main service is providing guest rooms with limited amenities
for general tourists and business travelers（Song, 2009). In the last few years, budget hotel has
demonstrated its huge market potential, especially within the key consumer groups, like ... Show
more content on Helpwriting.net ...
For its clients, they will have the convenience of reading about the service and updated information
on their own time. 7 Days Inn already had a website, but as a permanent member, I only use it for
my reservation. Most of the customers can not find some more interesting and eye–catching
information. Besides presenting its hotel rate and some basic hotel introductions, to well develop its
company website, the 7 Days Inn's webmasters should take measures to perfect its company
website, like encouraging all the staffs and customers to publish their ideas and experiences of
lodging in 7 Days Inn.
On the other hand, obsolete and deficient equipments in some guest rooms also make the customers
unsatisfied with 7 Days Inn. I once complained the small and obsolete TV set in my guest room,
because I even could not find CCTV–NEWS channel. Among all the problems about deficient and
obsolete equipments, the dullish and yellow lighting in some branch stores is most annoying.
Lighting, whose aim is to temporarily receive guests and revivify the staffs, has to be designed for
different purposes in different areas. However, in two branch stores that I lodged in, the lightings in
corridors were so dim during days and nights, while the lighting color and intensity in the guest
rooms was unchangeable. In a hotel, during the day, people are attracted by the interior

The Regency Grand Hotel
The Regency Grand Hotel (p. 290 textbook)
Elizabeth Ho, Prada Singapore, under the supervision of Steven L. McShane, The University of
Western Australia
The Regency Grand Hotel is a five–star hotel in Bangkok, Thailand. The hotel was established
fifteen years ago by a local consortium of investors and has been operated by a Thai general
manager throughout this time. The hotel is one of Bangkok's most prestigious hotels, and its 700
employees enjoyed the prestige of being associated with the hotel. The hotel provided good welfare
benefits, above–market–rate salary and job security. In addition, a good year–end bonus amounting
to four months' salary was rewarded to employees regardless of the hotel's overall performance
during the ... Show more content on Helpwriting.net ...
The Regency Grand Hotel has always been very profitable, and its employees have always worked
according to management's instructions. Their responsibility has been to ensure that the instructions
from their managers are carried out diligently and conscientiously. Under the previous management,
innovation and creativity were discouraged. Indeed, employees were punished for their mistakes and
discouraged from trying out ideas that had not been approved by management. As a result,
employees were afraid to be innovative and to take risks.
Becker met with Regency's managers and department heads to explain that empowerment would be
introduced in the hotel. He told them that employees must be empowered with decision–making
authority so that they could use their initiative, creativity and judgment to satisfy guest needs, and
handle problems effectively and efficiently. However, he stressed that the more complex issues and
decisions were to be referred to superiors, who were to coach and assist rather than provide direct
orders. Furthermore, Becker stressed that mistakes were allowed but that making the same mistakes
more than twice would not be tolerated. He advised his managers and department heads not to
discuss with him minor issues or problems and not to consult with him about minor decisions.
Nevertheless, he told them that they were to discuss important, major issues and decisions with him.
He concluded the meeting by asking

Boutique Hotels
INTRODUCTION
Objective
The objective of this report is to analyze the boutique hotel industry in Sri Lanka and the trends of
the industry at present and the key issues likely to change the formation of the industry in the future.
Tourism in Sri Lanka has been booming since the war came to an end also the recovery of the global
recession also has led to an increase in the number of tourists visiting the country. Therefore the
need to cater to the foreigners has led to the growth in the emerging Boutique Hotel Industry.
Demand for these hotels is increasing also due to the increasing standards of living of the people in
Sri Lanka and also the country being officially declared as "VISIT SRI LANKA" in the year 2011 is
also an added advantage ... Show more content on Helpwriting.net ...
Both the design and style of city boutique hotels are far different from the traditional resort boutique
hotels. Modernism, and the interpretation of the 21st Century – at times matched with historical
material and art – are known to be modern, and found in most city boutique hotels. Technology is an
huge factor, whether it is technology that enhances the ambience and makes emotional contact
between the guests and the hard attributes of the building (such as lighting and music), or
technology that is provided for the convenience of hotel guests (such as in–room DVD players, flat–
screen television sets, cordless phones, and computers with high–speed Internet access and the latest
monitor genres).Entertainment in boutique hotels is an important part in creating a lively, chic and
trendy mind–set. However, in the boutique hotel concept, entertainment is not limited to events such
as live music and performances; the idea of a boutique hotel is entertainment in its own nature: a hip
restaurant, lounge, and bar; an exceptional theme; and visually spectacular decorations.
Casa Colombo
Casa Colombo offers personalised service at its very best. A stunningly restored 200–year–old
Moorish mansion originally built by one of the wealthiest Indian trading families of the time, Casa
is a lavishly restored twelve–suite boutique city hotel located down a private lane just off the Galle
Road. Combining old world charm with contemporary design and timeless sophistication,

Grand Hotel History
History of the Grand Mr. F.H. Chamberlain built the first Grand Hotel in 1847. It was a long
rambling two–story building with 40 rooms. A separate building housed the dining room and
kitchen while still another building held the bar named "The Texas" after the state ofTexas which, at
the time, was separate from the other states Guests traveled to the hotel by steamboats and docked at
what is now the marina During the Civil War, the 21st Alabama Regiment camped on the hotel
grounds and the hotel was used as a base hospital In 1869 a fire broke out destroying the dining
room, kitchen, and guestrooms. Approximately 150 guests and their personal belongings were saved
along with hotel linen and furniture. However, the names of approximately 300 Union and
Confederate Soldiers who died at Point Clear ... Show more content on Helpwriting.net ...
Rumor has it that four trips around the porch would equal a mile winter and summer months. Rates
were $2.00 per day, By 1882 the hotel was kept open during the an extravagant price, wouldn't you
think? $10.00 per week, and $40.00 per month...Quite In 1893 a hurricane destroyed the dining
room and "The Texas" bar. However, both were rebuilt In 1901 Major James K. Glennon of Mobile
purchased the hotel and The Gunnison House which lay next to it along with 250 acres of land. At
one point, L&N Railroad wanted to develop the area as the "Riviera of America" and offered Major
Glennon $90,000 but the major felt it was worth $100,000. Neither the railroad nor Major Glennon
gave in so the railroad turned its attention to the Mississippi Gulf Coast The hotel was severely
damaged by the hurricanes of 1906 and 1916. Major Glennon was ready to quit but Mrs. Glennon
intervened. She put on her straw hat, gathered a work crew, and supervised repairs throughout the
winter. The next summer the hotel reopened for business. In 1939 Mr. E.A. Roberts purchased the
hotel. His dream was to have an elaborate

Hotels
| Marriott/Hyatt | Business Management 364 | | | 11/4/2012 |
|
Marriott has been in the lodging hospitality business for 85 years. (Marriott.com) Marriott's mission
statement helps define the company's values and goals. The goal of Marriott is to become the
number one lodging company in the world. This goal can be an ongoing challenge with the lodging
industry being one of the most competitive industries. Hyatt Hotel Corporation is one of many
Marriott competitors. Just like Marriott; the Hyatt Corporation has a mission statement and core
value statement. There are several similarities and differences between the two organizations values'
and mission statements.
One of the similarities between the two ... Show more content on Helpwriting.net ...
Serve focus on shelter and food, environment, readiness for hotel careers, vitality of children, and
embracing global diversity and inclusion. The five areas of serve are all appropriate for Marriott. It
represents their core values to serve the world. These social responsible programs have allowed
Marriott to be positively visible to the world that it serves. This positive visibility is a form of
advertisement that is not the typical television commercial or printed advertisement. (Marriott.com)
Marriott has a broad array of social responsible activities that it participates in around the world.
Marriott made sure that the activities it participates in were appropriate for the company without
jeopardizing its reputation. These activities include support with Habitat for Humanity to build
homes in the U.S. and Canada. Whenever there is a natural disaster; Marriott and its employees
come together to contribute to the American Red Cross and International Federation of Red Cross
& Red Crescent for disaster relief. This has helped Marriott with their reputation of helping
others outside of their workforce and contributing to the communities it serves. (Marriott.com)
In being an active participant in the community and the world that it serves; it is appropriate for
Marriott to continue to serve others outside of their offices and hotels. Not only does Marriott have
resources for their employee's to achieve professional

Challenges Faced By Hotels And A Hotel Essay
A STUDY ON THE OPERATIONAL CHALLENGES THAT ARE BEING FACED BY HOTELS
IN HARARE
In Zimbabwe, Harare is an unbeatable destination for hospitality services of all sorts. Hospitality is
the harmonious mixture of shelter, food and beverage, the physical environment, the behavior and
attitude of people, Pizer (2011). The hospitality services are mostly found in hotels and a hotel is
............. The researcher wants to find out what are the challenges that are faced by the hotels in
Harare. The researcher embarks on this study to gain a deeper understanding of the research
problem and to hone the research problem solving skills in the area understudy. The researcher
carries out this research by desire to understand the challenges that are faced by hotels, and also to
determine whether the findings will have the significance in addressing the research problem. Hotels
are part of the greatest contributors that contribute towards the Gross Domestic Product (GDP) of
Zimbabwe, Deswell (2007). The hotels are responsible for being hospitable because hospitality is
essential in attracting visitors to the establishment such as the star rated hotels. The research is worth
doing because it provides a fresh insight about what solutions to implement so as to avoid future
operational challenges that will continue to affect the operations of hotels in Harare. The study also
sought to identify the challenges that affect the hotel operations in Harare with a view to
recommend measures that can

A Career as a Hotel Manager
General Manager Being a Hotel General Manager would be my ideal job in the Lodging Industry.
To get the that point of being a General Manager would take years of working in the hotel industry
as well as having the proper education to preform the job. My plan of action would be to start out as
a check–in agent or a front desk associate at a hotel. This would give me experience in working with
guests and with numbers, knowledge every General Manager needs. Working at the front desk
initially would give me a good idea what each department in the hotel does, and perhaps I would
move on to another job in the hotel just to gain more experience. A good General Manager needs to
know how everything in the hotel functions.
Job Description
A hotel manager is responsible for the day–to–day management of a hotel and its staff. They have
commercial accountability for budgeting and financial management, planning, organizing and
directing all hotel services, including front–of–house (reception, concierge, reservations), food and
beverage operations, and housekeeping (ACGAS, 2012).
Typical Work Day Work activities can vary on the size and accommodations available at the hotel.
In bigger hotels there will be many departments, all with a department manager. In the mornings
most General Managers and department managers will have a meeting so everyone is on the same
page for the day. This can include as many of the departments as the General Manager sees fit. In
small hotels the

Hotel Consumer Preferences Investigation Of The Hotel...
Abstract
The purpose of this study is to understand the hotel consumer preferences investigation of the hotel
industry. In order to success develop in the market, attract more new customers and the hotel
managers must focus on retaining existing customers to achieve customer satisfaction is an effective
policy. For most of travelers the choice of hotel or accommodation is a high priority. So hotel
manage need a good understanding of consumers ' behavior and preferences can assist hotel
managers in strategic planning and decision making. (Li, Law, Vu, & Rong, 2013) Customer
preferences and choices are the key and importance to the success of the hotel industry
development. If through effective methods to understand customer 's views and opinions can
effectively change the environment of the hotel industry, give customers a better and more
comfortable accommodation. Therefore, researcher through questionnaire is the way to understand
customer preferences and satisfaction of the hotel industry. After investigation, this study may
provide effective development of hotel industry development direction of the data. Researchers
analysis the date, during the analysis included some methodologies Research method, sample size,
date collection and analysis.
1. Introduction:
In order to understand the success rate of the hotel to explore the effect of customer preferences and
choices is very important. The effective factors are a large number of studies had been devoted to
study customer

Assignment On Hotel
Assignment 1(a)
The nature of the organization that I had interviewed is hospitality industry. The hotel started its
operation in July 1990. The mission of the hotel is excellence in service. The hotel hopes to achieve
certain objectives and goal which is courteous to the guests, productivity of the staff, staff welfare
and provide guests with excellent service.
It is located right in the heart of the hustling and bustling town. Shopping complexes, cinemas,
restaurants and markets are all of walking distance from the hotel. The hotel is independently owned
by family business but the shareholders comprises of government and private sectors. The hotel has
114 room of international standard which the rooms and suites are specially designed to ... Show
more content on Helpwriting.net ...
The traditional shift pattern is essential for the operation of the hospitality industry. Employers and
the organization often claim that the flexibility provided offers workers work–family balance and
other lifestyle benefit. The reality, however is that little is known that long undesirable working
hours affects the health or safety of the employees. Based on the study conducted on thirty nine
employees from two five–star hotels (Bohle, Philip et al, 2004) review a shocking results as there is
a negative effects of undesirable working hours included poor sleep, irregular exercise, unhealthy
and irregular meals, interference with tertiary study and disrupted social and family lives. The
employees basically don't have a life at all working in the hotel industry. Even when not working,
they tended to just stay at home and chronically tired. This indirectly will bring the overall
productivity going down. As many think the longer one is working is thus aggravating the
inefficiency in the industry. There is lots of evidence shows that overwork is not just neutral. Beside
affect the health of the employees, they are also terrible for a company's bottom line showing up as
absenteeism, turnover and rising health insurance costs. Even if the employees do enjoy the job and
work long hours voluntarily, they would be more

Luxury Hotels: Basic Essentials For A Luxury Hotel
Essentials things for every Luxury Hotel
The idea of staying in luxury hotels or resorts is always exciting, especially if it is your first time.
Unlike inns and budget hotels, staff that speaks several languages, 24 hours room service, secured
parking, excellent food and spa are just some of the main features that you can expect and that every
luxury hotel should have.
1. Amazing facilities
From decor to furniture and other amenities, the features in a luxury hotel should be high level,
superior quality and definitely amazing.
2. Cleanliness
This is an absolute imperative. Hotels, whether we're talking about a simple Bed and breakfast or
about five stars resort, should uphold the highest standards of cleanliness, offering clean public
spaces, bathrooms, bedrooms and other spaces. Although it is an ... Show more content on
Helpwriting.net ...
Extra towels
You need to have an option to use more than one towel during your stay in luxury hotel, especially
if it is located in tropical and humid areas.
13. Hair dryer
When packing, we all try to avoid carrying bulky items like a hair dryer. Luxury hotel management
should think about that and should provide one. Hair dryer should be provided in the room and not
in the lobby, because it isn't fun to go a few floors down with a soaking wet hair just to borrow one.
14. Excellent food
When you visit a new location, you want to experience all the best it has to offer and that includes
the food, as well. One of the advantages of staying in the luxury hotel is that the best food is already
at your fingertips. You don't have to travel around town in search for a good restaurant; all you have
to do, in order to enjoy excellent food, is to go couple floors down.
15. Comfortable beds
At the end of the day all you need is a good night sleep and that will only be possible if your bed is
of good quality, clean, well maintained, well positioned and well designed.
No matter how expensive the hotel is, in the absence of some of these features it should not be
called

The Millennium Hotel: Case Study: Millennium Hotels
About Millennium Hotels
Millennium Hotels started operating in 1989, when Kwek Leng Beng launched the hotel chain. The
company first acquired just 6 hotels in Asia, but expanded abroad during the early 1990s.
Throughout that decade, the company expanded its selection of hotels across the globe and it
received the title of the Best UK Hotel Group in 1997. The brand is currently spread into 60
countries, with a number of hotels and resorts catering to different needs from business to family
stay.
Get Inspired
To find more about the company, its hotels and the offers in these establishments, you should check
out the Millennium Hotels blog. The blog is also the perfect spot for inspiration in terms of where to
go next or how to organise a beautiful ... Show more content on Helpwriting.net ...
You can select the currency from 24 options, including USD, JPY, KRW and CNY. Furthermore,
there are 7 different language options for viewing the website, including French and Chinese.
Customer Support
Millennium Hotels offers a number of customer support options to ensure booking your stay is as
straightforward as possible. At the bottom of the page, you can find Quick Links options to Viewing
or Modifying Your Booking, which is the place to go if you have any issues with your order. You
can also find more information under the Contact Us section, which has all the detail to contact
customer service.
*********************************************************************************
Retailer is into
Millennium Hotels is not just focused on hotels, but you can find a number of different services
from its repertoire. The services offered by the company include the following:
1. Hotel accommodation – including leisure and business travel
2. Tours in selected location – including visits to famous landmarks, as well as theatre and
entertainment tickets
3. Event catering – including venues and foods for special occasions such as weddings and business
conferences
Shopping

Mcdonald's and Hotels
McDonald 's & Hotels
Written Case Analysis
By
Sean Bibbey
SWOT Analysis
External Environment
The external environment of the hotel industry in is very competitive and already well established.
Trends in the market include promotional campaigns to customers using the "more bang for your
buck," method. There are several different segments of the hotel industry including: luxury, upscale,
mid–market with food and beverage, mid–market without food and beverage, economy, and budget.
Each different segment offers certain amenities to appeal to consumers depending on what they are
looking for in an over night stay away from home. As McDonald 's looks at entering the hotel
industry they have looked at several important ... Show more content on Helpwriting.net ...
Finally, McDonald 's could create a totally brand name driven hotel enterprise by using the same
type of direction Disney did when they created their own cruise line. Strategy Recommendations
General Recommendations
McDonald 's should use their brand name to create a McDonald 's experience in the hotel industry
just like Disney did with cruises. They should also incorporate their food service experience with
their hotels and create new menus for them just like they do when they enter a new country.
Specific Recommendations
McDonald 's should enter the mid–market with food and beverage segment. In this segment they
can take advantage of what they already know in the food service industry while avoiding the high
cost and inexperience of luxury accommodations. These hotels should be directed at children and
families. They could incorporate the McDonald 's Play Place and other fun activity rooms like
arcades or maybe something more adult like a game room with pool tables and electronic darts.

Using a more family oriented direction will also allow them to avoid the high cost of liquor licenses
and trying to compete with something that is already being done.
Rationale behind Recommendations
If McDonald 's wants to take part in the hotel industry using the strength of their brand name it is
important that they differentiate themselves from all the other hotel chains. If

Hotel System
AMA COMPUTER LEARNING CENTER
BSIT & BSCS DEPARTMENT
In partial Fulfillment of the Requirement for the course Introduction to Software
Submitted by: Kim John A. Hidalgo
Jairus S. Echevarre
Nikki Hanna P. Palanog
Submitted to:
Karen Kate Seronay
Date:
February 7, 2013
Chapter 1
Introduction
A hotel is an establishment that provides paid lodging on a short–termbasis. The provision of basic
accommodation, in times past, consisting onlyof a room with a bed, a cupboard, a small table and a
washstand has largely been replaced by rooms with modern facilities, including en–suitebathrooms
and air conditioning or climate control.
Today, most of the Hotels provide goods and services using computersystem. It helps ... Show more
content on Helpwriting.net ...
Through series of interviews, the researchers found the following problems: * Important personal
information of the guest are misspelled; * Possible loss of important guests' records who already
made a reservation for a particular date; * Inconvenient for the guest to reserve a room &
Delayed report generation.
1.4 Objective of the Study
The main purpose of the study is to develop a generic online hotel reservation system to allow
guests to reserve a room through the Internet. The development of this study specifically aims to: *
Provide the exact information of the guest; * Provide a centralized record for the proper

management of the information of the guest; * Provide convenience for the guest to make a
reservation, show the availability of the room and give suggestions on the available rooms for the
guest; and * Generate generic reports to inform the management about the reservation.
1.5 Significance of the Study
This study is basically useful for the hotel management in the reservation in a way that it provides
convenience both to the guest and the front desk officer.
This study will be significant in the hotel owner as well as to hotel staff to gain more profit since it
is online, the geographical reach will be widen thus making sales growth increased from time to
time. Costumer convenience will also be emphasized because they can make any transaction
anytime, anywhere.
1.6.0 SCOPE AND LIMITATION

The Fort Garry Hotel
In the ever changing world of the hospitality and tourism there is always the question of what
happened in the past and what does the future hold when it comes to trends and ideas for new
entrepreneurs who are trying to break into the industry. In one hand we have the story of the Fort
Garry Hotel in Manitoba, Canada. This is the story written by Giles Bugaisliskis where he tells us
about the beginnings of this historic hotel and how their first owners had an idea and wanted to
make it successful. The idea: to have a chain of hotels along the rail road with a new corporate look.
(Bugaisliskis) The owners seemed to have known what the public wanted and they set out to shape
the hotel industry. Fast forward to today where the hotel industry is highly competitive and the
inventory of hotels and resorts is as large as the many types of customers that they attempt to serve.
In the counterpart of this critique, we have an article by Diana Foris, Cristina Nicolau and Tiberiu
Foris about the future trends in the tourism in relationship to education and youth. What do young
people want, where do they want to spend their money, and how does this younger crowd dictate the
way hotels and resort have to accommodate and adapt to the new century big spenders (Foris,
Nicolau, Foris). The old entrepreneurs and the new entrepreneurs have one thing in common, they
want to succeed in the hospitality business but they have also different challenges that changed with
the passing of years.

Characteristics Of A Hotel

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