1. Sensational Service
Hospitality Training Program

2. What is Sensational Service?
A training program that offers:
• Tools to offer the best service possible
• Ways to increase sales
• Cultivate repeat business
• Promote teamwork

3. Topics Covered
• The Power of Good Service
• Creating a Memorable Experience
• Menu Knowledge
• Upselling Techniques
• Fostering Teamwork

4. Upselling Sales Impact
Average Guest Check $25
Average Guests per shift 40
Average Upsell $9
NoDesertorCoffee WithDesertandCoffeeUpsell Additional IncomewithUpsell
WaiterDailySales 1,000.00$ 1,360.00$ 360.00$
WaiterWeeklySales 6,000.00$ 8,160.00$ 2,160.00$
WaiterMonthlySales 24,000.00$ 32,640.00$ 8,640.00$
WaiterAnnual Sales 312,000.00$ 424,320.00$ 112,320.00$
WaiterDecadeSales 3,120,000.00$ 4,243,200.00$ 1,123,200.00$

5. What We Provide
• Custom-designed training class
• Program presentation for your staff
• Manual Package
• Follow-up training materials
• Follow-up conference calls
• Summary report

6. What You Provide
• Meeting facilities to accommodate all
attendees
• Flip charts/Video player/monitor
• Appropriate speaker system
• Travel accommodations, as necessary

7. What to do next…
Make a reservation for a custom training for
your own team today!