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POB SBA

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POB SBA

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POB SBA

  1. 1. 1 INTRODUCTION This research assignment showcases the partial business plan for the business “S.S.E Grocery Delivery Service” conceptualized by researcher and future entrepreneur Sashara Eccleston, in an effort to complete the Principles of Business Syllabus. This research project deals with the Production Aspect of the business. The entrepreneur hopes to establish this business in the near future in Jamaica, in an effort to ease the burden on consumers of having to be shouting over counters in crowded wholesales and waiting in long lines in supermarkets.
  2. 2. 2 DESCRIPTION OF BUSINESS “S.S.E Grocery Delivery Service” will be a sole proprietorship that will be owned by Sashara Eccleston. The entrepreneur, Sashara Eccleston, has received a Master’s Degree in Business Management from the University of the West Indies, Jamaica. S.S.E Grocery Delivery Service will allow its customers to order their groceries on its website and have them delivered to their door. MISSION STATEMENT To provide customers with the highest quality customer service, delivered with a sense of warmth, friendliness, timeliness and enthusiasm while always trying to offer affordable yet competitive prices.
  3. 3. 3 JUSTIFICATION OF LOCATION “S.S.E Grocery Delivery Service” will be located at Shop # 6 Eccles Plaza, West Henderson, Greater Portmore on the top floor that is currently being constructed. The entrepreneur has chosen this location as:  It is in the heart of the largely populated city of Portmore. This will allow the business to source it customers and workers easily.  The target customers are closely located, which will save on the cost of transporting the grocery to them. This will benefit the business, as it will save on fuel for delivery.  All the necessary amenities such as bathrooms, light, water and internet connection are available (see appendix 1 for location).
  4. 4. 4 SELECTION OF APPROPRIATE SOURCES OF LABOUR Because of the technological needs and the need for expertise in the area of management and also need for semi-skilled workers in the business, the following labour skill levels shown in the table below were selected. Labour Skill Level Number Employed Job tittle Importance and duties Managerial and Professional skill 1 Manager This person will ensure proper management and aid the business to increase its customer base and profitability. Semi-Skilled 1 Cashier To take consumers orders, manage the database and package the items. Also allows customers to place orders and also gather items to be delivered, bill customers and collect payment. Semi-Skilled 1 Delivery person Deliver goods to the consumers and collects the business capital.
  5. 5. 5 SOURCES OF FIXED AND WORKING CAPITAL Type of Capital Source Amount Use Fixed Loan from Scotiabank, using property owned as collateral. $2,000,000 To purchase a computer, Point of Sale terminal, used minibus, furniture. Working Family loan and personal savings. $1,200,000 Purchasing of stocks, operation cost and rental cost. (See appendix 2 for Fix capital and Working Capital)
  6. 6. 6 ROLE OF ENTREPRENEUR The entrepreneur’s role is to manage the daily activities of the business, evaluate employee’s performance and manage the finances of the business. The functions that the entrepreneur will take on are:  Planning: The entrepreneur will take on the function of being the manager who will make decisions on behalf of the business, by researching and planning ahead.  Directing: As the person who conceptualizes the business idea the entrepreneur will direct the employees as it relates to their duties and standard of the business.  Motivating: In order to get the best from her employees, the entrepreneur will motive the employees to give of their best. This will be done by awarding employees bonus and employee of the month awards.
  7. 7. 7 TYPE OF PRODUCTION The business will engage in tertiary production. This will involve the provision of direct service to customers. It will involve the distribution of goods to customers. These items will include things people would normally find in supermarkets and wholesales, for example flour, cornmeal, canned items and others. (See appendix 3 for list of item)
  8. 8. 8 LEVEL OF PRODUCTION The business will be small and newly formed so it will engage in the domestic level of production. At domestic level of production the business will neither import nor export. It is important for the business to start at this level as it aims to build its clientele and gain loyalty of its customers. Since the business is starting at this level of production, all it’s supplies will be purchased locally.
  9. 9. 9 QUALITY CONTROL MEASURES In order for the business to provide the highest quality service, quality control measures will be implemented. The business will ask customer to fill out evaluation and suggestion forms every three months (see appendix 4 for form). This will allow the business to get feedback from its customers about the quality of its service and help the business to greater satisfy its customers. The business will also have a customer care centre where customers can report their complaints or any query.
  10. 10. 10 USE OF TECHNOLOGY In modern society there has been vast development in technology and the entrepreneur has realized the need for technology to improve the efficiency of the business. The technology the business will use is as follows: TECHNOLOGY USE HOW TECHNOLOGIES WILL ENHANCES EFFICIENCY Computer  To store data  To allow customer to be able to place their orders online  To access the internet  The computer will host the business’s website on which customers will place their orders.  Customer’s order can be access and process instantaneously. Global Positioning System  To aid delivery person in locating customers houses  The Global Positioning System will allow the driver to locate customer easily.  Increase efficiency as more order can be delivered in a shorter time period.
  11. 11. 11 LINKAGES The business will be a retailer that will provide the service of delivery of grocery food item. As the business is not the producer of these goods, it hopes to form a backward linkage with companies that produce them. They would include Grace Kennedy, Lasco, Jamaica Biscuit Company and others (see appendix 5). This linkage will be beneficial to the business, as it will be able to purchase goods directly from the manufacturer and thereby acquire them at a cheaper rate. The business will thus be able to offer its goods at competitive rates to its customers. Food Manufacturers S.S.E Grocery Delivery Service (Purchase bulk processed foods)
  12. 12. 12 POTENTIAL FOR GROWTH INTERNAL GROWTH In five years, the business hopes to increase its clientele, which will force it to employ more workers and move to a bigger site. As the word spreads about the fast and efficient service that “S.S.E Delivery Service” will offer, its clientele will grow. The fact that we are now in the technological era and more and more people are shopping online, this will enhance the growth of the business. EXTERNAL GROWTH The business hopes to establish another branch in the parish of St. James and also form linkages with other suppliers.
  13. 13. 13 GOVERNMENT REGULATIONS “S.S.E Delivery Service” will try it best to abide by all government regulation established by the Jamaican government as it relates to businesses. The business regulations in Jamaica state that all new businesses should be registered with the Companies’ Office of Jamaica and the National Insurance Scheme. In an effort to abide by these regulations, the business will obtain a BN1 form as it is a sole proprietorship and a National Insurance Scheme Form. The business will have to pay taxes to the Jamaican government and will need a Tax Registration Number (T.R.N) and so it will apply for a Tax Registration Number. The business will also be selling grocery items and alcohol, so it will need to obtain Spirit License and Retailer License. In abiding by these regulations, the business will enhance efficiency in filing the statutory returns and also will enhance customer confidence in doing business with S.S.E Grocery Delivery Service because they will know that the business abides by all regulations established (See appendix 6-9 for all forms mentioned above).
  14. 14. 14 ETHICAL ISSUES S.S.E Grocery Delivery Service is aware that many businesses take part in the unethical practice of inaccurately weighing items such as flour, sugar and cornmeal. The business refuses to take part in this practice, as it is dishonest. This practice will damage the reputation of the business, leading to the down turn of business activities, eventually leading to the closure of the business, as the business will become unable to generate enough profit to keep itself afloat. The business will avoid this issue by checking the quantity of good twice and ensuring scale are working properly.
  15. 15. 15 CONCLUSION In conclusion, this has been a partial business plan proposal for an online grocery delivery service that the entrepreneur, Sashara Eccleston has conceptualized. The business will be established in the near future and allow Jamaicans the option of purchasing their grocery online instead of going to the supermarket. The business hopes to grow and establish branches in other parishes while still abiding to all ethical and legal practices outlined by the Jamaican government.
  16. 16. 16 BIBLOGRAPHY Whitcomb.A (2006).Essential Principles of Business for CSEC.Harlow: Pearson Education. Marshall, T. (2000).Principles of Business of CXC.Walton-on –Tharnes, Surrey: Nelson Thornes Ltd. Thornes, N. (2011).Principles of Business for CSEC. Cheltenham: Nelson Thrones Ltd.
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